Cabin Information Letter

Transcription

1 Applicable to all Flight Attendants This CIL is intended to provide clarification to all Flight Attendants regarding the Company s expectation for uniform and appearance standards OVERVIEW As a Flight Attendant, you are a vital member of our front-line team. You are among the first people our passengers see when they arrive at the FBO and/or an airport for their flights, and your appearance and attitude will shape their opinions of our Company. The Flight Attendant uniform was designed to symbolize pride and professionalism. Corporate Flight Management s (hereinafter, CFM ) uniform and appearance standards were designed to ensure that all front-line, customer facing employees present a consistent corporate image and professional appearance. The Flight Attendant Uniform and Appearance Guidelines provide parameters and procedures for the proper wearing of the Flight Attendant uniform and also govern all aspects of Flight Attendant appearance standards while on duty and in uniform. GENERAL APPEARANCE STANDARDS Flight Attendants are responsible for being professionally attired in the complete Company-issued uniform. Flight Attendants must wear all required pieces and be groomed according to CFM s uniform guidelines while on duty for any flight assignment that originates, terminates, or transits an FBO, airport terminal, on board the aircraft, or in view of the public. A Flight Attendant s appearance is subject to management s approval. If there is any question regarding whether an item or appearance standard is approved, Flight Attendants are responsible for obtaining approval from Inflight Services Leadership prior to wearing the item. Maintaining the condition of the uniform is the responsibility of each Flight Attendant. You are expected to ensure your uniform is clean, pressed, neat, and in good repair. Specific care instructions are included on the labels inside each uniform garment. These standards may be changed or updated at any time. Any accessory, garment, item, or appearance standard not specifically mentioned in these guidelines as being acceptable, is considered unacceptable. Instances of non-compliance with uniform and grooming standards are subject to disciplinary actions. When in uniform, on duty, or on public assignment in view of customers: Only approved Company-issued uniform pieces may be worn.

2 Flight Attendants must be in complete uniform (approved uniform pieces only). Uniforms and uniform garments may only be worn while on duty, attending Company-sponsored events or on work-related commutes. Uniforms must fit well and not appear too tight or loose. Each garment must allow easy movement without pulling, gapping, puckering, bunching, dropping, dragging or bagging. The uniform fit and accessories must allow the Flight Attendant the ability to perform her/his duties in a safe and expedited manner. Professional behavior and actions must be exhibited while on duty and any time in uniform and/or representing the Company. Drinking, or the appearance of drinking alcoholic beverages, is strictly prohibited any time while in uniform (complete or partial) and/or while on duty. Personal cleanliness and hygiene must be maintained at all times. A professional look must be exhibited while in uniform. Flight Attendants are not permitted to chew gum while boarding, in flight, during passenger deplaning or in view of customers. Females may only wear female-designated uniforms unless identified as unisex. Males may only wear male designated uniforms unless identified as unisex. Avoid eating or drinking in direct view of customers while on the aircraft. REPOSITIONING OR DEADHEADING If a Flight Attendant is required to reposition an aircraft or deadhead and with no passengers onboard, she/he is not required to wear her/his uniform; however, she/he must be dressed in business casual attire. Shorts, blue jeans, t-shirts, flip flops, etc. are not permitted. The Flight Attendant s uniform must still be clean, pressed, and readily available should she/he be called to duty and required to operate a live segment rather than reposition/deadhead. CREW BADGES Flight Attendants must display their CFM Crew Badges and/or SIDA badges at all times on the outermost garment, between the waist and neck, while in a secure area. The badges must be worn in a readable position. Flight Attendants are permitted to use a lanyard to display their badges; however, inappropriate, offensive, or unprofessional lanyards are unacceptable. Final determination of compliance is at the discretion of Inflight Services Leadership. Each Flight Attendant is responsible for ensuring that her/his Company identification and SIDA badge (if applicable) have current and accurate information and have not expired.

3 SCARVES AND TIES Female Crew Members Only Company-issued scarves or pocket squares may be worn. Females are not permitted to wear ties. Scarves may only be worn around the neck. Scarves may be tied at the neck or worn around the collar or tucked into the neckline. Scarf should not be allowed to hang as to interfere with safety or services. Male Crew Members Only Company-issued ties may be worn. Males are not permitted to wear scarves. Ties may only be worn around the neck and in the traditional knot. A tie may hang no lower than the beltline and may not be tucked into the front of the uniform shirt. Aircraft Specific J41: the CFM issued black scarf/tie Saab: the GLO issued green/gray scarf/tie RSW: a red accent piece. Must be issued or approved by Inflight Services Leadership. PERSONAL APPEARANCE, HYGIENE AND DEPORTMENT Personal hygiene and deportment must be maintained at all times. Flight Attendants will attend to personal cleanliness to prevent perspiration, body and breath odors. Lightly scented perfume, cologne or after-shave lotion may be used in moderation. Teeth should present a clean, natural appearance. Orthodontic Corrective Devices. Dental retainers must be gum tone or clear. Braces must be clear or silver, including elastics. Flight Attendants will maintain good posture and poise at all times. Flight Attendants will be discreet when removing outer garments (i.e., blazer, vest, cardigan, etc.) Females must keep under-arms and legs free of all visible hair when wearing the skirt, dress or short sleeves. Tattoos and Body Piercings Flight Attendants with a visible tattoo, such as on the arm, wrist, etc., must keep it covered while she/he is on duty and in the view of the public. Guidelines include:

4 Wrist: if the Flight Attendant s tattoo is small in size, she/he must either wear the long sleeve shirt, long sleeve sweater, jacket, or it may be covered with a standard size Band-Aid. If the Flight Attendant s tattoo is larger than what can be covered with a standard size Band-Aid, she/he must wear a long sleeve shirt, long sleeve sweater, or jacket. Arm: if the Flight Attendant has a tattoo on her/his arm, she/he must either wear the long sleeve shirt, long sleeve sweater, or jacket. It is not permitted for the Flight Attendant to cover the tattoo with a Band-Aid, bandage, and/or sweat band as this does not project a neat and clean appearance. Back of neck: if the Flight Attendant s tattoo is on the back of her/his neck, she/he must wear her/his hair in a professional manner which will also covers her/his tattoo if it cannot be covered by her/his uniform shirt. Face: Facial tattoos are not permitted. Concealer makeup is permitted to cover tattoos Body piercings, other than earrings of a professional style, should not be visible. Facial piercings, such as in the nose, eyebrow, etc., are not permitted and must be removed while on duty. UNDERGARMENTS Female Crew Members A bra must be worn under the uniform. A plain white, nude or skin-toned bra is acceptable. Undergarments must not be visible. Only a solid white, V-neck style undershirt may be worn. Male Crew Members A solid white T-shirt must be worn under the uniform shirt. HAIR CARE, STYLING, AND APPEARANCE PARAMETERS A Flight Attendant s hairstyle must be professional in appearance and compliment her/his facial features at all times while in uniform. Hairstyles must not hinder the flight attendant s ability to perform her/his required duties. Hair and scalp must be well groomed, clean and dry. Hair must not fall into the face. Flight Attendants shall not style their hair in the presence of the passengers. Hairstyles and colors must be professional. Extreme cuts, colors and hairstyles are not permitted. Colors/roots must be maintained and must not show more than ½ inch of re-growth. Natural Afro hairstyles are acceptable; maximum length/volume is three inches. Dreadlocks are permitted and must be kept neat and well maintained.

5 Cornrows and braided hairstyles without beads are permitted. Bangs must be trimmed evenly above the eyebrow and must not be extreme in style. Extreme styles (e.g., Mohawks, razor cut scalp designs, etc.), spikes, extreme volume, frizzing, and crimping are not permitted. Male Crew Members Ponytails or any hair restraints are not acceptable. Hair accessories are not permitted. Hair Length Hair may not extend past the middle of the blazer/shirt collar in the back. Hair may be worn full on the sides, but neatly trimmed around the ears and not to fall past the ear lobes. Sideburns must be even in width, neatly trimmed, and should not be past the bottom of the ear lobe. Sideburns must not appear bushy, tapered straight across, and may not be shaped in an unusual or elaborate style (e.g., pork chop, to a sharp point). Hair may not wave or curl outward to extreme lengths. It must be tapered at the neckline in the back. Dreadlocks, braided, or partially braided hairstyle with braids secured to the head and with no beads or trim, is acceptable and may not extend past the middle of the blazer/shirt collar in the back. Female Crew Members During the in-flight meal/snack/beverage service, hair must be completely secured back away from the face at all times to maintain a clean serving environment and to prevent it from falling forward into the face or necessitating frequent handling in flight. Pigtails and/or braided pigtails are not permitted. Wisps and tendrils are not permitted. A braided or partially braided hairstyle with braids secured to the head and with no beads or trim, is acceptable. Hair Length If hair length falls below the underarm level, it must be worn in a twist, bun or ponytail while in uniform. Chin-length hair may be worn with or without confinement at the sides, provided it remains neat and does not fall into the face.

6 HAIR ACCESSORIES Hair accessories must compliment the uniform and be professional in style. Items that are too large or elaborate are not permitted. Acceptable Hair Accessories Barrettes, combs, and headbands must be conservative in design of solid black or silver color. Barrettes and combs may not be more than four (4) inches in length or width. Headbands must not be more than ½ inch in width. Black or clear clips that do not exceed one (1) inch in length are acceptable. Unacceptable Hair Accessories Accessories of an extreme color or design. Chop Sticks, bear claws, claw-type clips, and clamps with teeth (in compliance with safety standards). Visible hairpins or bobby pins or rubber bands. Yarn hair accessories. Hair nets, caps, headscarves, and headdresses. The uniform scarf. WIGS AND HAIRPIECES Wigs and hairpieces that enhance the Flight Attendant s appearance are acceptable. Must be natural looking, of good quality and appropriate for business wear. The style must be freshly maintained and conform to the rules of care, cleanliness and hairstyle regulations as outlined in this section. MAKEUP Male Flight Attendants are not permitted to wear makeup. Female Flight Attendants are required to wear natural-looking lipstick or tinted lip gloss, and mascara at all times while in uniform. Makeup must look natural. Makeup must be compatible with skin tone and hair color, to ensure harmonization with the uniform appearance. Makeup should be freshened before each flight as necessary, but never in view of the passengers. Glitter and sheen powders or lotions are not permitted.

7 FACIAL HAIR All Flight Attendants must have a clean appearance. Neatly trimmed and conservatively styled mustaches are acceptable. Mustaches and beards must be fully-grown when in uniform; facial hair must be grown on time off (e.g., vacation, leave of absence, etc.). Handlebar, waxed, twisted, Fu Manchu, chin buttons or other extremely styled mustaches are not acceptable. A cleanly shaven neck is required at all times. Eyebrows must remain neatly groomed/trimmed. Noticeable hair within the nostrils or within the ears must remain trimmed. HAND AND NAIL CARE Hands and fingernails will be clean and well-kept at all times. Fingernails should be even in length with cuticles neatly manicured. Female Crew Members Nail polish is recommended. Colors must exhibit a professional image and complement the uniform and skin tone. Only red tones, natural tones or French manicures are permitted. Nail wraps, artificial nails, and sculptured nails are to appear natural. Nails may not extend more than 1/4 inch beyond the tip of the finger. Glitter, decals, designs, nail jewels, nail art, gold nails, etc. are not permitted. Male Crew Members Nails must not extend beyond the fingertip. Nails may be buffed or coated with a clear protective base polish. EYEGLASSES, SUNGLASSES, AND CONTACT LENSES If eyeglasses are worn in lieu of contacts, the frame should be of a conservative style/color. Eye-glass lenses must be clear or transitional. Corrective glasses may be suspended from the neck by a thin black or silver cord. Eyeglass holder pins can be no larger than a quarter and must be a conservative style. Sunglasses, whether they are prescription sunglasses or tints, are not to be worn any time inside or in view of the passengers. If sunglasses are worn on the ramp, they must be business-like.

8 Eyeglasses/sunglasses may not be worn on top of the head or used as a means to secure the hair. Contact lenses should be the same color in each eye, and the color should be natural and conservative. JEWELRY Rings Gold, silver, pearl and platinum, and gemstone are acceptable. A wedding set will count as one ring. Female crew members can wear a maximum of three (3) rings, not to exceed two rings per hand. Male crew members can wear no more than one (1) ring per hand. Rings may only be worn at the base of the finger. Thumb rings are not permitted. Large, bulky rings, more than ¾ (the size of a nickel) are not permitted. Bracelets Flight Attendants may wear one (1) gold, silver, platinum or pearl bracelet not wider than ½. Charms or solid bangle bracelets are not permitted, as they may pose a safety hazard. One (1) bracelet per wrist. Ankle bracelets are not permitted. Medical Alert bracelets are acceptable. Necklaces One (1) gold, silver or platinum necklace of a single thin strand, not to exceed 24, may be worn with the uniform. One (1) small pendant, up to 3/4, may be added. One (1) strand of pearls is allowed (pearl size may not exceed ½ ). Only one (1) or the appearance of one (1) necklace may be worn at a time. Male crew members in uniform may not wear visible necklaces. Earrings Female Crew Members No more than one (1) pair of earrings is permitted, and when worn, must be placed in the lower earlobe. Earrings must be a matching set.

9 Hoop earrings may be no larger than the diameter of a quarter. Earrings may not dangle more than ½ below the earlobe. Earrings shall not be larger than 1 in diameter. Earrings must be of a professional style in gold, silver, pearl, platinum or gemstone. Male Crew Members One (1) earring stud or small hoop that hugs the earlobe is permitted. WATCHES Watches must have a second hand (or digital equivalent) that is visible at all times. Watches must be professional in design and blend with the uniform. Metal watchbands must be silver. Leather, rubber or plastic watchbands must be black, clear or white. TIE TACKS Tie tacks, tie bars and collar bars are acceptable. Tie tacks may not exceed ½ in diameter. Tie tacks may not have any logos. Tie bars may not exceed ¼ in width. Airplanes on tie bars/tacks are not permitted. FLIGHT ATTENDANT WINGS Wings are a mandatory uniform item. Only current and approved Company-issued wings may be worn. Must be worn on the left side of the outermost uniform garment, excluding the overcoat. May not be worn on the collar, lapel, or ID lanyard. HOSIERY It is a requirement to wear hose or trouser socks while in uniform. Solid black (no patterns or designs) is permitted. Socks must be worn and match the color of the shoes or pants. Ankle socks, footies or sports socks are not permitted. Female Crew Members Only black or skin tone hose may be worn with the uniform.

10 Knee-high style hose may be worn with the uniform pant only. Black tights may be worn with the uniform pant, dress, or skirt during extreme winter conditions only. Knit or opaque tights with the uniform dress or skirt are not acceptable. Leg warmers, thigh highs, and leggings are not acceptable. FOOTWEAR Flight Attendants shall wear a black conservative professional-style uniform shoe. Shoes must have a fully enclosed toe, sides, and heel. Soles and upper of shoe must be leather, leather-like or microfiber material. All shoes must be properly maintained, free of scuffs and scrapes, be polished or brushed clean, and in good condition. Stitching must be black, navy, beige or white. Heel and sole must be black. Width of the heel must not exceed the width of the sole. Shoes and boots with bows, loose straps, lace-ups, large buckles or other adornments are not permitted. Orthopedic lace-up shoes must be certified as necessary by a doctor and approved by a member of management. A doctor s note should be provided and carried at all times while wearing orthopedic shoes. Orthopedic shoes must be worn with pants only. Female Crew Members Heels for On-Board and Serving shoes must meet the following criteria: Minimum height ½ Maximum height 2 ½ Minimum width 1 Heels for Airport shoes must meet the following criteria: Minimum height ½ Maximum height 3 Minimum width no specifications On-Board/Serving shoes are defined as the required footwear while on or off the aircraft. On-Board/Serving shoes must meet all required standards. On-Board/Serving shoes may be worn any time while in uniform. Airport shoes are defined as shoes you can wear while in uniform anywhere off of the aircraft. Airport shoes are optional. Airport shoes must meet all required standards.

11 Airport shoes must not be worn while operating a flight. Airport shoes must be removed and stored prior to passenger boarding. Small buckles, no larger than ¾ (the size of a nickel), are acceptable. Only a single strap, not wider than a ½, is acceptable. Dansko or similar brand shoes are permitted, but may only be worn with pants. The following are examples of acceptable Female shoes: Pants only Male Crew Members Black loafers, lace-ups, dress boots, and wingtips are acceptable. Heels shall be no higher than1 when measured from the back. Ankle styles, mid-calf or full-calf boots are acceptable.

12 The following are examples of acceptable Male shoes: Unacceptable Shoes The following styles are not acceptable: Suede, silk or cloth Patent leather Rubber Woven leather Embossed leather Animal texture House slippers or ballet-type slippers Cowboy/Western style Hiking boots Deck-type, sandal or flip-flops Platform or exaggerated soles Tennis shoes, sneakers or athletic shoes Clogs Wedge-heeled shoes

13 BELTS Belts must be worn with any uniform piece that has belt loops. Belts must be leather or leather-like and no wider than 1 inch. Belts must be black in color with a silver or black buckle that is no larger than 1½ in diameter. Suspenders are not acceptable. WINTER ACCESSORIES Gloves, winter scarves, and/or ear muffs are permitted during winter conditions, and must be solid black in color. Winter scarves must be of a professional and conservative style. All winter coats, gloves, scarves, hats, etc. must be removed after closing the passenger boarding door and before the departure announcement. Hats must be of a professional size and style, and must be black. All accessories must be removed when inside. CREW LUGGAGE All luggage, tote bags, and lunch bags must be solid black. Duffel bags, fanny packs, backpacks and backpack-style totes are not acceptable. Wheeled luggage must not have large logos, designs, stickers or patches and may not have flashing lights. Wheeled luggage must be 22 or smaller. Crew members are allowed: (1) roller bag (1) computer/tote bag or purse (1) lunch bag Female Crewmembers One purse that is plain (no logos or prints), black and professional in style is permitted. The dimensions of the purse may not exceed 12 X 9 ½ X 4 ½. ACCEPTABLE UNIFORM PIECES Blazer: Male and Female Only a Company-approved blazer is permitted.

14 Sleeves may be worn cuffed or un-cuffed. May be worn buttoned or unbuttoned. Must be fitted allowing easy movement through the shoulder and chest area. Girth must be loose enough to be buttoned freely without pulling or gapping or too big with excess room. Cannot be worn alone. May be worn as an outer garment over the: Vest Pants Skirt (female only) Blazer Arm Length Diagram When arm is extended Vest: Male and Female Only the Company-approved vest is permitted.

15 All buttons must be buttoned at all times. Cannot be worn alone. May be worn under the blazer. May be worn with the skirt (female only), pants and/or long/short-sleeve dress shirt. White Long/Short-Sleeve Dress Shirts: Male and Female Only the Company-approved long/short-sleeve white dress shirts are permitted. All buttons must be buttoned. Collars are to be worn in the down position. Long-sleeve dress shirts must be worn with the cuffs turned down and buttoned at the wrist. Long-sleeve dress shirts cannot be altered to short sleeve. May be worn under the blazer or vest. May be worn with the skirt (female only) or pants Pants: Male and Female Only the Company-approved Classic and Contemporary pants are permitted. Pants may not be shorter than the anklebone. Pants may not be peg-legged, tapered or have cuffs. Pants must be fitted to fall smoothly. A belt must be worn with pants with belt loops. Pockets should lay flat and not pull, gap or pucker. Pant lining may be removed. Minimum leg length mid heel. Maximum leg length ¼ from the ground. Pants must be kept clean, pressed/wrinkle free and free of wear such as fraying, tears, stains or fading. Cotton khaki-style pants are prohibited. May be worn with the blazer, vest and/or long/short-sleeve dress shirt.

16 Pant Length Diagram Skirts: Female Only Only the Company-approved skirt is permitted. Skirts cannot be hemmed to alter the design. Length not to exceed 2 above or 2 below the middle of the kneecap. Factory length for the skirt varies slightly per size. Un-altered length may vary per individual, and may not conform exactly within the length guidelines. Skirts must be kept clean, pressed/wrinkle free and free of wear such as fraying, tears, stains or fading. May be worn with the blazer, vest, and/or long/short-sleeve dress shirt.

17 Skirt Length Diagram UNIFORM CARE AND STANDARDS Each uniform piece has specific instructions on how to care for and launder the garment. Please ensure you follow these guidelines to prevent shrinking, damage, bleeding or stretching of the fabric. It is also recommended to avoid the use of detergents with bleach/whitening ingredients or specific detergents for use in cold water. There is a possibility of the fabric dye bleeding when using these types of detergents. BRANDED OPERATIONS/NON-STANDARD OPS Due to safety/security concerns, branded operations or other operational concerns, and at the discretion of Inflight Services Leadership, deviation from the Flight Attendant Uniform and Appearance Guidelines may be authorized.

18 UNIFORM ALLOWANCE Flight Attendants based in MQY will receive a monthly uniform allowance of $20 intended for maintenance and replacement of uniform items as necessary. Flight Attendants based in MSY should coordinate with representatives from GLO regarding maintenance and replacement of those uniform items. Branded or non-standard uniform items, based on operations need or customer requirements will be addressed as required. As always, please contact your Inflight Services Leadership should there be questions.