CHOP THE DELTA COLLECTION TECHOPS. Made exclusively for Delta R0116

Transcription

1 PS CHOP THE DELTA COLLECTION TECHOPS 1 Made exclusively for Delta

2 APPEARANCE & DRESS REQUIREMENTS All uniformed Technical Operations personnel are expected to observe the rules outlined in this document and to conduct themselves in a courteous and friendly manner. Delta personnel play a significant role in communicating Delta s image of professional service to the traveling public. In view of this fact, uniformed personnel must observe the standards of appearance outlined in this policy except where divisional policies, including this document, provide different requirements. Appropriate undergarments must be worn at all times while on duty. Personal cleanliness/hygiene should be maintained at all times. If an employee reports for duty out of uniform, or in a torn, stained or unsightly uniform, without an acceptable reason, the employee s leader may send the employee home until the discrepancy is corrected. Hair styles vary considerably. However, hair should be neat and clean and be maintained in a style that projects a professional image. Extremes of style or length are not acceptable, subject to job requirements and working conditions. In selecting individual styles, the guidelines listed below are to be followed: WOMEN Long hair must be captured with a clasp, in a single braid, or ponytail and secured behind their head above the collar or in a hat while working on or in close proximity to machinery or portable power tools. If a hat other than a Delta uniform cap is worn it must be solid black in color and maintain the hair above the collar and in a manner that does not create a safety hazard. Long hair must be secured by all female employees, whether uniformed or not, while working on or in close proximity to machinery or portable power tools (e.g., an Engineer or Material Controller working on or in the close proximity to machinery or portable power tools.) Note: This example is not intended to be the entire list of situations requiring hair to be captured. MEN Long hair must be captured with a band and secured behind the head and above the collar or in a hat. If a hat other than a Delta uniform cap is worn it must be solid black in color and maintain the hair above the collar and in a manner that does not create a safety hazard. Sideburns should be trimmed horizontally and be no longer than the bottom of the earlobe. Except as noted below, facial hair is acceptable. For purposes of these guidelines, acceptable standards for facial hair is defined as follows: Beards must be worn fully grown and filled in. They must be kept clean, neat and trimmed close to the face. They must be professional in appearance and not extreme in style. Beards must be at least ¼ inch, but not more than one inch long. Goatee which refers to a growth that covers a portion of the chin and Circle Goatee refers to the growth on the chin that may or may not connect with a mustache are acceptable styles. A Soul Patch refers to growth below the lower lip. These styles are acceptable. Initial growing of facial hair of any style may be accomplished on duty. All facial hair must be neatly trimmed, professional in appearance and contoured to the face at all times consistent with the final style. Cheeks and throat should remain clean shaven and extreme styles are not acceptable. For safety reasons those employees who are required to wear a face mask requiring full seal, either as a routine or emergency part of their job, may not wear a beard. This exception applies to all pilots and certain mechanics (as determined by Technical Operation management). Mustaches must be neatly trimmed, fully grown, and should not extend over the top of the lip or below the corners of the mouth. Extreme styles are not acceptable. 2

3 APPEARANCE & DRESS REQUIREMENTS UNIFORMED PERSONNEL Uniform shirts are mandatory and may be either long or short sleeve. Cuffs of long-sleeved shirts must be buttoned at all times while on duty, except when engaged in work at a place not open to public observation or entry. Shirt tails must be tucked in. Shorts are authorized. A solid color turtleneck sweater, sweatshirt, or thermal underwear may be worn only under a long sleeve uniform shirt. Coveralls may not be worn when in an area open to public observation or entry, including the Technical Operations Center. However, in certain situations in which the uniform will become soiled or damaged (e.g., brake changes, engine work, aircraft lubrication, etc.), personnel are permitted to wear coveralls while performing these duties (coveralls should be removed as soon as work is completed). Coveralls are not to be worn in the cabin while the aircraft is at the gate awaiting passenger loading or when meeting the aircraft at the gate or during push back. Coveralls are permitted at any time in run-up areas or line station hangars. During extreme cold weather, coveralls are allowed as long as a jacket is worn. The local leader is allowed to modify these guidelines with approval from the appropriate manager. NOTE: Local leaders may make exceptions to allow non-cintas employee purchased apparel, such as bibs, pants and face masks so long as they are: RELAXED DRESS CODE FRIDAYS For Base, Shops, and Merit personnel, both uniformed and non-uniformed, jeans are permitted to be worn on Fridays. This is not to be interpreted as the employee s last day of work for the week, just Fridays. This excludes personnel that have the potential for passenger contact.* Employees are advised to ensure that good judgment is used and to revert to the appropriate dress code whenever meeting with customers, suppliers, or external business partners. TechOps employees should apply the following guidelines should they decide to take advantage of this policy: Personnel are permitted to wear jeans in pant length. Short length jeans are permitted only in areas where shorts are authorized. Jeans must be black or blue in color and worn at the natural waistline; they must be in good condition and free from decorations, large graphics, fraying and tears. *Personnel with the potential for passenger contact may be allowed to participate in jeans or alternative non-uniformed events as sanctioned by leadership for special events/fundraisers, etc. NAME TAGS Similar in appearance, style and color to Delta branded uniform (navy, blue or black) and do not replace a uniform shirt No apparel brands or logos may be visible Local leaders may amend the policy as needed based on the needs of the employee and operation Each employee is responsible for his uniform s appearance (i.e., keeping it clean and neat, pressed and brushed as necessary and replacing any item when it becomes worn to the point of presenting an unprofessional appearance) If an employee s job function would be enhanced by having a name tag other than the standard employee ID badge the employee may request a name tag. Name tag requests are sent to Technical Graphics via to ATL412. All requests must include the employee s name and title as it is to be shown on the name tag and indicate whether a pin or nap-clip back is preferred. Department numbers will not be put on the standard name tag. NON-UNIFORMED PERSONNEL Supervisory/Administrative Personnel - Attire for non-uniformed employees should be neat, clean and professional in appearance. The minimum standard required is business casual. Athletic shoes and jeans (on casual Friday) are allowed so long as they neat, clean and not visibly worn. For PPE requirements, follow SPPM 74. See also The Way We Fly. 3

4 WEARING REGULATIONS Basic Garments - A wide variety of shirts, pants, jackets, etc., are available from Cintas for Technical Operations personnel. These and selected stock garments are the only authorized uniform items and substitutes must not be purchased from other sources. The sleeves of the long or short-sleeved shirts should not be rolled, except when engaged in work at a place not open to public observation or entry. Pant cuffs should not be rolled. Only the top button of the shirt may be open and only a solid color undershirt may appear above the V of the open collar. The Delta emblem should be positioned over the left shirt pocket. Additionally, Lead AMTs must wear the lead emblem over the right shirt pocket. Jackets/Coats - A variety of jackets and coats are available from Cintas for Technical Operations personnel. Belts - A black belt must be worn. If employees have other belts that have previously been offered as an official uniform belt these are also acceptable. Suspenders - Black suspenders are authorized. Shoes - Where safety shoes are not required, brown or black conservative shoes or boots are required. If safety shoes are required, black or brown plain toed shoes or boots are approved. No extreme styles or heel heights are permitted. Socks - Must be worn and be conservative in style and color. T-shirts - Must be the TechOps branded T-shirts available through Cintas. Approved areas where uniform T-shirts can be worn are as follows: Hangar, Engine shops, Component shops, and Stores. Hats - The current Delta branded uniform and company purchased special occasion cap/hat is the only authorized cap/hat for the uniform and, if worn, the hat/cap bill must be to the front. No stocking caps/knit caps other than those authorized by TOP for cold weather are permitted except as described above for long hair. Caps/hats cannot be altered to accommodate hairstyles that do not allow for the proper fit of the hat/cap. Tattoos - Visible tattoos must not be vulgar, obscene (including profanity or nudity), offensive, controversial, inflammatory, or otherwise inappropriate in nature. The local leader has the discretion to determine if a tattoo is appropriate or should be covered. Ear Gauges/Piercings - Ear gauges must be solid (fully enclosed), flesh colored and no greater than the size of a dime. To avoid the risk of becoming FOD, ensure the entire ear lobe and ear gauge is covered by an adhesive flesh toned bandage at all times. Piercings- Men may wear one small stud or hoop no larger than ¼ inch in diameter in the ear lobe only. Women may wear no more than two pair of earrings and placed in the ear lobe only. Rainwear - Shall be yellow in color. The outerwear available from Cintas is also approved rain gear. Vests - Must be Fluorescent yellow-green, Fluorescent orange-red, or Fluorescent red. These are the only ANSI ANSI/ISEA approved colors. International stations may vary due to local regulations. Optional U.S. Flag Patch - The flag patch shall be worn on the left sleeve of any Delta approved uniform garment (e.g., polo shirt, shirt, and/or jacket). The flag patch will be centered horizontally, approximately two inches below the seam of the shoulder, and with the union (stars) at the upper left if viewed by another person. Notes: Company purchased special occasion hats may be worn at anytime so long as they are consistent with the uniform standards defined in this policy and are approved by the local leader. For certain special occasions, events, or fundraisers local leaders may approve the wearing of other shirts such as a red shirt day or Delta T-shirt day. (All other T-Shirt and uniform requirements must be followed.) Such events must be approved by local leaders prior to the events and should be for a limited period of time, usually one day. If an AMT works in a non-line area and is required to perform work at the Line, a uniform shirt will not be required. All others performing work at the Line will be required to wear a standard collared uniform shirt. 4

5 SHIRTS Uniform shirts are mandatory and may be either long or short sleeve Cuffs of long-sleeved shirts must be buttoned at all times while on duty, except when engaged in work at a place not open to public observation or entry Shirt tails must be tucked in The sleeves of the long or short-sleeved shirts should not be rolled, except when engaged in work at a place not open to public observation or entry Only the top button of the shirt may be open and only a solid color undershirt may appear above the V of the open collar The Delta emblem should be positioned over the left shirt pocket. Additionally, Lead AMTs must wear the lead emblem over the right shirt pocket 259 SOLID POLO SHIRT SS Blue (20) S-4XL Short sleeve polo with Delta embroidery. 100% polyester MICRO-PATTERN BTN-DWN SHIRT SS & LS Blue (24) XS-8XL Short sleeve or long sleeve, open pockets. 65/35 poly cotton POCKET T-SHIRT SS Ash Grey (30), Black (35) S-6XL Short sleeve with pocket. 100% cotton. MATERNITY GARMENTS May be worn during pregnancy only Maternity shirt not required to be tucked in MICRO PATTERN MATERNITY BLOUSE SS* KNIT POLO SHIRT* Navy (27) S-2X-3X, 2XL Tall POCKET T-SHIRT SS LONG FIT POCKET T-SHIRT LS LONG FIT Blue (23) S-2XL 65/35 poly/cotton. Long or short sleeve. Open pockets. *While supplies last. Short sleeve polo shirt with Delta logo. 60/40 poly/cotton. *While supplies last. Black (35) M-6XL Short sleeve with Delta Techops logo. Long John sized with pocket. 100% cotton. Black (35) M-6XL Long sleeve with Delta Techops logo. Long John sized with pocket. 5

6 SHIRTS Uniform shirts are mandatory and may be either long or short sleeve Cuffs of long-sleeved shirts must be buttoned at all times while on duty, except when engaged in work at a place not open to public observation or entry Shirt tails must be tucked in A solid color turtleneck sweater, sweatshirt, or thermal underwear may be worn only under a long sleeve uniform shirt The sleeves of the long or short-sleeved shirts should not be rolled, except when engaged in work at a place not open to public observation or entry Only the top button of the shirt may be open and only a solid color undershirt may appear above the V of the open collar The Delta emblem should be positioned over the left shirt pocket. Additionally, Lead AMTs must wear the lead emblem over the right shirt pocket T-SHIRTS POCKET T-SHIRT LS Grey (31), Black (35) S-6XL Long sleeve with pocket. 100% cotton DELTA TURTLENECK Black (36) S-3XL Roll collar. 100% cotton. A solid color turtleneck sweater, sweatshirt, or thermal underwear may be worn only under a long sleeve uniform shirt. Must be the TechOps branded T-shirts available through Cintas. Approved areas where uniform T-shirts can be worn are as follows: Hangar, Engine shops, Component shops, and Stores SAFETY T-SHIRT ANSI CLASS ANSI CLASS 2 KNIT SHIRT W/PKT SS* ANSI CLASS 2 KNIT SHIRT W/PKT SS Lime Yellow (71) Lime Yellow/Navy (72) Hi-Vis Yellow (71) ANSI/ISEA Class 2 with reflective trim. 100% polyester. ANSI/ISEA-rated Class 2. Features ANSI-mesh material. 100% knit polyester. *While supplies last. ANSI/ISEA-rated Class 2. Features ANSI-mesh material. 100% knit polyester. Mic holder on right side and additional pen slot to pocket. 6

7 WOMEN S PANTS AND SHORTS Pant cuffs should not be rolled Must be neat, clean and well maintained Must be properly hemmed, not rolled or pinned Shorts may be a maximum of 2 above the knee and may not be worn below the knee Pants must touch the top of shoe/boot and may not be altered to appear as capri length Pants must be worn a natural waist line and may not be ill fitting Females have option to wear male uniform pants A black belt must be worn. If employees have other belts that have previously been offered as an official uniform belt these are also acceptable Black suspenders are authorized Note: Personal back support belt may be worn, with or without suspenders, support belts may not have ornamentation, decorative studs or decals PANTS, PLEATED FRONT Charcoal (34) Sizes 2-36 Comfortable fit with single pleat design. 65/35 poly/cotton PANTS, PLAIN FRONT, W/CARGO POCKETS Charcoal (34) Sizes 2-36 Comfortable fit with plain front and side cargo pockets. 65/35 poly/cotton. 390 SUSAN PANT / PLAIN FRONT STRAIGHT Charcoal (33) Sizes 2-36 Straight cut through the hips and thighs for a sleek and flattering fit. 65/35 poly/cotton. 395 CATHY PANT / PLAIN FRONT CURVY Charcoal (33) Sizes 2-36 Roomier in the hips and thighs with a narrower tapered waist band. 65/35 poly/cotton SHORTS, PLEATED FRONT Charcoal (34) Sizes 2-36 Comfortable fit with single pleat design. 65/35 poly/cotton SHORTS, PLAIN FRONT, W/CARGO POCKETS Charcoal (34) Sizes 2-36 Comfortable fit with plain front and side cargo pockets. 65/35 poly/cotton. 7

8 MEN S PANTS AND SHORTS Pant cuffs should not be rolled Must be neat, clean and well maintained Must be properly hemmed, not rolled or pinned Shorts may be a maximum of 2 above the knee and may not be worn below the knee Pants must touch the top of shoe/boot and may not be altered to appear as capri length Pants must be worn a natural waist line and may not be ill fitting A black belt must be worn. If employees have other belts that have previously been offered as an official uniform belt these are also acceptable Black suspenders are authorized Note: Personal back support belt may be worn, with or without suspenders, support belts may not have ornamentation, decorative studs or decals SHORTS, PLAIN FRONT, RELAXED FIT* Charcoal (34) Plain front pant, relaxed fit. 65/35 poly/cotton. *While supplies last PANTS, PLAIN FRONT, RELAXED FIT Charcoal (34) Plain front pant, relaxed fit. 65/35 poly/cotton PANTS, W/CARGO POCKETS Charcoal (34) Plain front, relaxed fit with side cargo pockets. 65/35 poly/cotton SHORTS, W/CARGO POCKETS Charcoal (34) Plain front, relaxed fit with side cargo pockets. 65/35 poly/cotton. 8

9 COVERALLS Coveralls may not be worn when in an area open to public observation or entry, including the Technical Operations Center. However, in certain situations in which the uniform will become soiled or damaged (e.g., brake changes, engine work, aircraft lubrication, etc.), personnel are permitted to wear coveralls while performing these duties (coveralls should be removed as soon as work is completed). Coveralls are not to be worn in the cabin while the aircraft is at the gate awaiting passenger loading or when meeting the aircraft at the gate or during push back Coveralls are permitted at any time in run-up areas or line station hangars During extreme cold weather, coveralls are allowed as long as a jacket is worn The local leader is allowed to modify these guidelines with approval from the appropriate manager 912 COVERALL, NON-INSULATED* Charcoal (37) M-2XL Two way-zipper, top gripper snap, chest pockets and pass-through side pockets. 65/35 poly/cotton. Optional Modification: Cut to short sleeve is available. *While supplies last COVERALL, INSULATED WITH BLUE REFLECTIVE STRIPE Black/Blue (36) S-6XL Insulated, two way-zipper, top gripper snap, chest pockets and pass-through side pockets. 65/35 poly/cotton. Nylon liner. 9

10 OUTERWEAR Must be neat, clean and well maintained May be worn as an outer garment over approved uniform items Uniform shirt, Pullover Fleece or sweatshirt may be worn under Insulated Vest Badge must be worn on the outside of outermost garment Must be worn with approved safety vest If non-uniform garments worn under All Weather pants, pants must remain on while on duty, performing job functions and in public view All Weather pant must touch the top of shoe/boot and may not be altered to short-style or capri length Outerwear jackets or sweatshirts may not be worn tied around the waist NYLON VEST W/BLUE REFL STRIPE* Black/Blue (32) M-5XL Full zip front, fleece lined pocket and rib bed knit bottom. 100% nylon. *While supplies last WINDBREAKER W/BLUE REFL STRIPE Black/Blue (38) S-5XL Full zip front, side pockets and elastic hem on bottom and sleeves. Nylon FLEECE PULLOVER W/BLUE REFL STRIPE* Black/Blue (36) S-3XL Quarter-zip front, side pockets. 100% poly/fleece. *While supplies last. Bomber Jacket may be worn zipped into All Weather Coat BOMBER JACKET W/BLUE REFL STRIPE Black/Blue (32) S-6XL Fleece inner collar, hand warmer fleece lined pockets. Full zip front with interior storm flap. 100% nylon THERMAL FULL ZIP SWTSHRT W/BLUE REFL STRIPE Black/Blue (36) XS-5XL Thermal lined. Zip front with hood and front pockets. 20/80 poly/cotton ALL WEATHER COAT W/BLUE REFL STRIPE* Black/Blue (32) S-6XL Exterior storm flap, collar with hidden hood. Interior drawstring at waist and mesh lining. Jacket or vest can be zipped into coat. *While supplies last WATERPROOF PANTS W/BLUE REFL STRIPE Black/Blue (32) S-6XL Two way-zipper, top gripper snap, chest pockets and pass-through side pockets. Nylon. 10

11 OUTERWEAR Must be neat, clean and well maintained May be worn as an outer garment over approved uniform items Badge must be worn on the outside of outer garment Must be worn with approved safety vest Navy Parka Liner may be worn as an option without parka NAVY PARKA WITH INNER JACKET Navy (20) S-5XL Detachable hood, Velcro cuffs and reflective tape. Nylon NAVY PARKA PANTS Navy (20) S-5XL Lined pants with zipper sides. Nylon. Attached suspenders on navy pants must be worn properly while performing job responsibilities and in public view; may not be worn hanging from waist Navy pant must touch the top of shoe/boot and may not be altered to short-style or capri length Collar, hood or sleeves may not be cut off May be worn as outer garment over uniform shirt or black turtleneck Sweatshirts may not be worn tied around waist HOODED SWEATSHIRT NAVY PARKA INNER JACKET CREWNECK SWEATSHIRT Black (35) S-4XL Navy (20) S-5XL Black (35) S-3XL Made of 50/50 cotton/poly 9 oz fabric with spandex in the cuffs and at the waist. Parka liner with Delta logo. Made of 50/50 cotton/poly 9.5 oz fabric with set-in sleeves and ribbed collar, cuffs and waistband. 11

12 SAFETYWEAR & RAINWEAR Must be yellow in color Must be neat, clean and well maintained May be worn as an outer garment over approved uniform items Badge must be worn on the outside of outer garment Reflective striping must have full reflectivity and must be fully attached to garment Long rain duster from previous programs may not be worn Plastic bags may not be worn as rain garments HIGH-VISIBILITY PARKA ANSI CLASS 3 Hi-Vis Yellow (71) M-5XL Fleece lining and roll-away hood. Waterproof coating and seams. 100% polyester HIGH-VISIBILITY BOMBER JACKET ANSI CLASS 3 Hi-Vis Yellow (71) M-5XL Features 3M 2 reflective tape, two front pockets with zippers and one inner right chest zippered pocket RAIN PANT Black (35) S-6XL 100% nylon waterproof fabrication. 100% water resistant coated liner. Drawstring waist. Cargo pockets with velcro closures HI VIS RAIN JACKET WITH REFLECTIVE TAPE Hi-Vis Yellow (71) S-4XL 300 denier nylon, ANSI compliant and flame retardant with attached hood and reflective tape HI VIS RAIN PANTS* Hi-Vis Yellow (71) S-4XL 300 denier nylon. Drawstring waist. *While supplies last HI VIS RAIN PANTS WITH REFLECTIVE TAPE Lime Yellow (72) S-5XL 300 denier nylon with reflective tape. Elastic waist. 12

13 CAPS/HATS Current uniform accessories or garments may not be sold or donated to non-delta personnel, including online auction sites. Outdated items, if discarded, given away or donated to charity must have all Delta logos or references removed. The current Delta branded uniform and company purchased special occasion cap/hat is the only authorized cap/hat for the uniform and, if worn, the hat/ cap bill must be to the front No stocking caps/knit caps other than those authorized by TOP for cold weather are permitted except as described above for long hair Caps/hats cannot be altered to accommodate hairstyles that do not allow for the proper fit of the hat/cap TACTEL FLEX FIT CAP Black (35) One size fits all 128 CAP, ALL TWILL/MESH Black (37) One size fits all NYLON CAP* Black (36) One size fits all *While supplies last DELTA CAP W/REFLECTIVE TRIM VISOR BLACK TWILL WITH REFLECTIVE TRIM POWERCAP LIGHTED HAT Black (34) One size fits all Black (36) One size fits all Black (35) One size fits all Terrycloth sweatband 13

14 HATS & WINTER ITEMS Current uniform accessories or garments may not be sold or donated to non-delta personnel, including online auction sites. Outdated items, if discarded, given away or donated to charity must have all Delta logos or references removed. Must be neat, clean and well maintained Current Delta branded uniform cap/hats are the only authorized garment for the head Exceptions: Solid black fabric wrap/tam or caps permitted to be worn to accommodate long hair, such as locks or braids Solid black knit hats with no logos or embellishments are permitted, provided they are similar style to hats provided by uniform vendor and do not obstruct view Non-uniform hat must be approved by local leader To prevent injury, long or loose scarves, pashminas or wraps should not be worn KNIT CAP WITH THINSULATE Black (35) One size fits most FLEECE CAP Black (35) One size fits all FLEECE HEADBAND Black (35) One size fits all Head-band. Polyester/fleece. Navy Knit Cap provided by uniform vendor may be worn as a regular cap or pulled over face 131 KNIT STOCKING CAP Nvy (20) One size fits all 120 KNIT CAP Navy (20) One size fits all 100% Acrylic. 14

15 SUN HATS Current uniform accessories or garments may not be sold or donated to non-delta personnel, including online auction sites. Outdated items, if discarded, given away or donated to charity must have all Delta logos or references removed. The current Delta branded uniform and company purchased special occasion cap/hat is the only authorized cap/hat for the uniform and, if worn, the hat/ cap bill must be to the front No stocking caps/knit caps other than those authorized by TOP for cold weather are permitted except as described above for long hair Caps/hats cannot be altered to accommodate hairstyles that do not allow for the proper fit of the hat/cap BLACK BOONIE SUN HAT Black (35) S-2XL Screened vents. Poly/cotton. 15

16 ACCESSORIES BELTS A black belt must be worn If employees have other belts that have previously been offered as an official uniform belt these are also acceptable SUSPENDERS Black suspenders are authorized GLOVES Gloves provided by uniform vendor or personal gloves may be worn SOCKS Must be worn and be conservative in style and color 137 SCRATCHLESS BELT Black (35) S-4XL Top grain leather WEB BELT Black (35) SUSPENDERS Black (36) M-L 16

17 QUESTIONS & RETURNS FAQ I never received my order? Please contact the Cintas Customer Service Team at (800) and they will be able to assist you. I have to reset my password? You are able to reset your password on line by simply answering the 2 security questions which were established when you reset your generic password. If you need additional assistance, please call the Cintas Customer Service Team at (800) I have a question on my allotment point balance? Please contact the Cintas Customer Service Team at (800) and they will be able to assist you. I bought shoes/boots through the Cintas Shoemobile and need to return them? Please mail-deltarep@cintas.com with your situation details and you will receive a response within 24 hours. I purchased an item(s) at the Flight Station and now I m seeing my charges coming through a month later? Please mail-deltarep@cintas.com with your situation details and you will receive a response within 24 hours. The item I have ordered is on backorder and I want to know when it will be available? Please contact the Cintas Customer Service Team at (800) and they will be able to assist you. The item I received has a quality issue? Please contact the Cintas Customer Service Team at (800) and they will be able to arrange for a new item to be shipped to you at no charge. Please have your order information available if possible. ANY QUESTIONS OR CONCERNS Call toll free at on Monday-Friday from 8:00 am-5:00 pm Central, or send an to deltarep@cintasmail.com. PLEASE NOTE: Orders are delivered 7 to 10 business days from the time of order entry. If you have not received your order within this time frame, please contact a customer service representative at between the hours of 7:00 am and 5:00 pm CST, Monday through Friday. You may also contact Customer Service via at Mail-DeltaRep@cintas.com. Inquiries will be responded to within one business day. RETURN AND EXCHANGE INFORMATION Ship garments to: Cintas Corporation Delta Returns 6800 Cintas Boulevard Mason, OH Please note the reason for the return, with any exchanges needed, on the shipping notice in the carton. You may also include a separate letter, with return/exchange instructions, your name, employee number, department and station. Delta employee is required to pay any shipping costs, unless the return is for a manufacturing defect or direct Cintas error. If so, contact Customer Service at to discuss. REMEMBER We cannot accept garments after 60 days from shipment or garments that have been worn, laundered, altered or dry cleaned. I need Maternity Pants/Shorts? Please mail-deltarep@cintas.com with your contact information and include Maternity Pants in your request and you will be contacted directly for assistance. 17