Skincare Prepwork How much of the RE9 Advanced Prepwork proceeds will go to the Arbonne Charitable Foundation?

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1 Skincare Prepwork How much of the RE9 Advanced Prepwork proceeds will go to the Arbonne Charitable Foundation? For each product purchased within the RE9 Advanced Prepwork line (#4678, #4680, #4679, #4681, and #4686), $1 will be donated. We will donate $10,000 per year in each of the markets where we operate an Arbonne Charitable Foundation (United States, Canada, United Kingdom and Australia). Once the cap is hit, contributions will halt and resume the next fiscal year. Possible donations each year equates to $40,000. How long will the RE9 Advanced Prepwork regimen last? Depending on the amount and frequency of use, the products should last you at least days. We recommend using the products as follows: Cleansing Polish Quarter size amount 2x per day, morning and night Gel Eye Masks One mask under each eye 1x per day, either morning or night for minutes Hydrating Dew Cream Blueberry size amount 2x per day, morning and night Soft Focus Veil Broad Spectrum SPF 30 Sunscreen Dime sized amount 1x per day in the morning. For sunscreen use, apply before sun exposure. What is the order of use for Prepwork Products? 1. Cleansing Polish 2. Gel Eye Masks 3. Hydrating Dew Cream 4. Soft Focus Veil Broad Spectrum SPF 30 Sunscreen How is RE9 Advanced Prepwork different from FC5 products? Prepwork products are all formulated on a platform of gold standard multi functional skincare ingredients, including vitamin C. The superfood ingredients each offer significant skincare benefits including Kakadu plum with vitamin C, pea protein with phytonutrient and antioxidant properties, lingonberry stem cell extract with polyphenols, and raspberry ceramide to support the skin. The key ingredients are at efficacious levels to deliver results, all while aligning with our strict, evolving ingredient policy. In addition, Soft Focus Veil Broad Spectrum SPF 30 Sunscreen contains mineral sunscreen as opposed to the chemical sunscreen used in FC5 products. Prepwork is a streamlined line focused on early maintenance designed to provide young skin exactly what it needs for the beginning of healthy aging. Can the RE9 Advanced Prepwork collection be used with other RE9 Advanced products? You can incorporate your favorite products from other Arbonne skincare collections to customize your ideal skincare regimen! For example, you can use the Prepwork Gel Eye Masks at night alone or you can use them before applying the Corrective Eye cream. You can also use the Corrective Eye Cream every morning and Gel Eye Masks every night. The Corrective Eye Cream will give some extra TLC to the delicate skin around the eye, helping to reduce the appearance of puffiness and dark circles with hydration. You can also incorporate Cleansing Polish to help with cellular turn over, gently removing dead skin cells and impurities through exfoliation, effectively unclogging pores and helping to create a fresh looking skin canvas. Can the Genius Ultra be used with RE9 Advanced Prepwork?

2 Yes, you can use Prepwork Hydrating Dew Cream with the Genius Ultra, which will help to apply the product more evenly into your skin for amazing results. Can the Cleansing Polish be used to remove eye makeup? The Cleansing Polish contains natural exfoliants which are not intended for use on or around the immediate eye area. Eye makeup should be removed prior to cleansing with Easy on the Eyes Eye Makeup Remover. What are the Prepwork Gel Eye Masks made of? Are they vegan? Yes! This innovative material is a vegan hydrogel containing a blend of water soluble polymer, glycerin and agar, which is a gelling agent extracted from algae. Why do the Gel Eye Masks contain Carrageenan and sucrose? Both materials are used to create the gel texture of the masks. They are commonly used safe materials with skincare benefits, including hydration. Should I not leave the Gel Eye Masks on for more than minutes? There is no safety issue if you decide to leave them on for more than the recommended minutes. What is the purpose of the Prepwork Dew Cream? This unique, lightweight, fast absorbing cream to gel formula hydrates skin and controls oil while helping to keep skin clear and looking flawless. Lentil seed extract helps mattify skin and reduce the appearance of pores. It s suitable for all skin types, even oily skin, which still needs essential hydration. This is the moisturizer in this collection that should be used morning and night within the skincare regimen. What s the difference between this cream and other Arbonne non SPF creams? The Hydrating Dew Cream is a unique formula because it s dispensed as a cream but when applied to skin, it quickly breaks into a lightweight gel texture that is easily absorbed into the skin. It s unlike any moisturizer ever offered by Arbonne. The formula contains raspberry ceramide that helps support the skin s moisture barrier, sustainable lingonberry stem cell extract, which contains vitamin C and E along with polyphenols, to help improve the appearance of skin radiance and texture by conditioning the skin, and sustainably harvested Kakadu plum, with vitamin C, which boosts and maintains moisture to help with the appearance of baby lines. What is the Prepwork Soft Focus Veil Broad Spectrum SPF 30 Sunscreen? Unlike BB creams or foundations, the Prepwork Soft Focus Veil Broad Spectrum SPF 30 Sunscreen provides a photo filtered look. This tinted veil with 100% mineral sunscreen is perfect for a nomakeup look, blurring the appearance of imperfections and baby lines. This breathable, ultrasheer formula is a great solution for anyone looking to protect their skin while also looking fabulous! Should Prepwork Soft Focus Veil be used before or after Makeup Primer? This product can be used on its own under makeup or it can be layered under primer to help you achieve a smoother, longer lasting look with a flawless finish. Can Prepwork products be used by teenagers or someone older than 30? Teenagers or anyone over 30 can also use Prepwork products. The age range recommendation was geared to show the new target demographic, it was not a guideline as to who can or can t use the products. Are the Prepwork products also for men? Yes, men can utilize the products in conjunction with RE9 Men s collection. Do Prepwork products contain fragrance? Prepwork products are free of any added fragrance. Are Gel Eye Masks reusable?

3 Gel Eye Masks are delicate and are designed for single use only to ensure the serum contained within the gel can be applied to the eye area. Both sides can be utilized so can gently remove them from under your eyes, flip them over and then apply to another area of the face such as around the sides of the both or the forehead. Can the Gel Eye Mask be used with Genius Ultra? Genius Ultra should not be used on top of the Gel Eye Masks. Instead, after removing the Eye Masks, apply RE9 Corrective or Lifting & Contouring Eye Cream and then utilize Genius Ultra to ensure all of the products are evenly and completely applied to the skin. Are Gel Eye Masks biodegradable? The Gel Eye Masks have not been tested for biodegradable or compostable claims. They are created from a vegan hydrogel extracted from algae and they do not contain ingredients that would be harmful to the environment. Arbonne carefully selects all of the ingredients that we use in our products to ensure that they are in compliance with our strict ingredient policy and we strive to select and utilize biodegradable ingredients in our products. As we work on product development, our focus is on developing our formulas carefully and responsibly to ensure that our products will not have a negative impact on the environment, when they are used according to the directions. Can Soft Focus Veil be used on African American or dark skin tones? Yes, Soft Focus Veil can be utilized on any skin tone. Is Soft Focus Veil ok for use when swimming? Mineral sunscreen can come off when swimming or sweating so the product should be reapplied immediately after coming out of the water if it is the primary sun protection. For full UVA/UVB protection, we recommend using a water resistant sunscreen, such as ABC Baby, if swimming. Can Prepwork be used in conjunction with Clear Future or Calm products? You can incorporate your favorite products from other Arbonne skincare collections to customize your ideal skincare regimen! Nutrition: Mind Health What is the flavor in Mind Health derived from? The black cherry and lime taste in Mind Health is derived from natural flavors. Natural Flavors are essential oils, essences, extracts or flavor comes from a spice, fruit or fruit juice, vegetable or vegetable juice, edible yeast, herb, bark, bud, root, leaf or similar plant material, whose function is flavoring rather than nutritional. The natural flavor blends in Arbonne products are proprietary to our suppliers which prevents us from listing out all the flavor components. Is there caffeine is Mind Health? Mind Health does not contain caffeine. Can I use Mind Health more than once a day? One stick pack per day is the recommended use however utilizing more is not unsafe. More than 1 per day exceeds the RDA of vitamin B12, however this is a water soluble vitamin so excess is flushed naturally from the body. How quickly can I expect to see results from Mind Health? Some may notice increased focus and concentration after a few uses, while others may take a bit longer to see results. Everyone s physiology is unique, so it is typical to see and feel a variation in product effects. Why is there sugar and stevia in Mind Health?

4 Sugar and stevia are both in the product to support the taste as well as to provide additional fuel for the brain. Because the brain is so rich in nerve cells it is the most energy demanding organ, using one half of all the sugar energy in the body. Brain functions such as thinking, memory, and learning are closely linked to glucose levels and how efficiently the brain uses this fuel source. Why is cyanocobalamin used in the Mind Health but not methylcobalamin? We strive to formulate with methylcobalamin in all of our Nutrition products whenever possible. In the future we do have plans to switch to a methylated form of B12. Can children and teenagers use Mind Health? Mind Health was tested and formulated for adults. A pediatrician should be consulted to determine if the product is right for a child or teen as well as the correct directions for use. Will Mind Health help with conditions such as ADHD? Mind Health is not intended to treat medical conditions. Please consult with a physician for information as to whether this product is right for an individual managing a health condition. What is the difference between Mind Health and Fizz Sticks? Fizz Sticks contain naturally derived caffeine and are formulated to promote energy and alertness. Mind Health does not contain caffeine and is formulated to support brain health and cognitive performance. Why do I mix Mind Health with 4oz of water? We recommend mixing with 4oz of water to optimize the formula taste. You can add more water if you prefer. Can pregnant or nursing mothers use Mind Health? Please consult with a physician to determine if the product is right for the individual along with any specific instructions for use. Will Mind Health help with early onset Alzheimer's? Mind Health is not intended to treat medical conditions. Please consult with a physician for information as to whether this product is right for an individual managing a health condition. Can you use Mind Health in the evening or will it disrupt sleep? You can enjoy Mind Health at any point during the day. Everyone s physiology is different so if you experience any sleep disruptions try to enjoy Mind Health earlier in the day. Body Cleanse If the Body Cleanse is replacing the 7 Day Body Cleanse, do I still take it for seven days during a specific week while completing the 30 days to healthy living? Body Cleanse can be used on any days throughout 30 Days to Healthy Living. If the Body Cleanse is gentler, doesn't that mean it is not as strong as 7 Day Body Cleanse? Body Cleanse s active ingredients work in a different manner than the previous formula s. 7 Day Body Cleanse stimulated cells in the intestinal tract to promote elimination while Body Cleanse helps pull water into the intestinal tract and provides fiber to support elimination. The result is a gentle, yet effective product. Why do I have to sip the Body Cleanse throughout the day? You can drink Body Cleanse all at once, provided it is mixed with 32 ounces of water as directed. However, we recommend sipping it throughout the day for the best results. Can I mix Body Cleanse with other products? Body Cleanse can be mixed with other products, such as Detox Tea or Fiber Boost. Digestion Plus should be consumed within 30 minutes as the probiotics and enzymes are activated when added to water so it is best enjoyed on its own or blended into a Protein Shake.

5 Why does Body Cleanse only have 7 packets if I can take it every day? Body Cleanse is sold in packs of 7 to stay consistent with how the product is utilized within 30 Days to Healthy Living. Additional boxes can be purchased if desired for daily use. How quickly can I expect to see results from Body Cleanse? Some may notice results after a few uses, while others may take a bit longer. Everyone s physiology is unique, so it is typical to see and feel a variation in product effects. Will Body Cleanse remove heavy metals (such as plutonium) from the body? The natural fiber in Body Cleanse pulls and binds toxins into the stool to help eliminate them from the body, supporting the natural digestive and elimination process. Body Cleanse is not intended to treat medical conditions. Please consult with a physician for information as to whether this product is right for an individual managing a health condition. Why does Body Cleanse need to be dissolved in warm water? The ingredients in Body Cleanse are more readily dissolved in warm water. In addition, the product itself was designed to be mixed with warm water for a more soothing effect on the digestive tract. Can Body Cleanse be stored in the fridge once mixed with water? Body Cleanse can be stored in the fridge after mixing however it should be consumed within several hours for the best results. Can children and teenagers use body cleanse? Body Cleanse was tested and formulated for adults. A pediatrician should be consulted to determine if the product is right for a child or teen as well as the correct directions for use. Can pregnant or nursing mothers use Body Cleanse? Please consult with a physician to determine if the product is right for the individual along with any specific instructions for use. Personal Care Essential Oils Where are Arbonne essential oils sourced from? We source our Pure Essential Oils globally from partners all over the world. To be more specific: Peppermint is steam distilled from the leaf and sourced from India* Lavender is steam distilled from the flower and sourced from Bulgaria* Lemon is cold pressed from the peel and sourced from California* Tea Tree is steam distilled from the leaf and sourced from Australia* Harmony is a blend of 8 pure essential oils that are sourced from Europe, Asia, & Africa to name a few* Focus is a blend of 6 pure essential oils that are sourced from Europe, Asia, & Africa to name a few* *Source locations can vary due to availability, harvest conditions, etc. What makes Arbonne essential oils pure? Arbonne strictly follows seed to source industry standards and has a series of quality control procedures in place to ensure our standards are met by our distributors and global partners. All the oils are quarantined, inspected, tested and analyzed by independent labs utilizing the latest in technology to ensure their purity. Are essential oils safe to use?

6 Essential oils are incredibly potent yet are safe when used specifically according to directions for use. This is important because the safety of essential oils depends on factors such as the amount used, purity of the oil and the application method. If you have any medical concerns, you should always check with your physician first before using any essential oils. Just as plants and flowers can cause an allergic reaction in some individuals, so can essential oils as they are potent essences of that plant or flower. If there is a known allergy or sensitivity to a plant or flower, care should be taken in using that type of essential oil. We always recommend consulting your healthcare professional for any medical concerns before use, including potential allergies. Are Arbonne essential oils considered therapeutic grade? Arbonne essential oils are 100% pure, containing no added fillers or synthetics. Therapeutic grade is a marketing term, not an actual grading or certification, established by other essential oil brands to indicate that the oils are pure, without any added fillers or synthetic ingredients. Arbonne proudly states that our essential oils are 100% pure. There is no adulteration, no added fillers and no synthetics in any of the oils. What are the additional ingredients listed on some of the essential oils such as linalool, coumarin and limonene? These are naturally occurring components in many essential oils. They are NOT added fillers or synthetic ingredients. Arbonne essential oils are 100% pure, containing no added fillers or synthetics. These ingredients are on the label to be transparent and compliant with EU regulations. Are essential oils safe to use if pregnant or nursing? We always recommend consulting your healthcare professional for any medical concerns before use, including pregnancy and nursing. Are essential oils safe to use on children and babies? We always recommend consulting your healthcare professional before using any essential oils on or with a baby or child. Are Arbonne essential oils safe to ingest? Arbonne essential oils are intended for topical and aromatic use only. Oils that are intended for ingestion are dietary supplements that require specific labeling to meet regulatory requirements. Arbonne essential oils are not labeled as dietary supplements because essential oils are highly potent, utilizing concentrated amounts of botanical materials in a very small bottle. We recognize the risk of misuse when ingesting essential oils and safety is our priority and concern. There are many benefits to using essential oils topically and aromatically. While not labeled as dietary supplements, our single note essential oils, Peppermint, Lavender and Lemon, have the GRAS designation. GRAS (Generally Recognized as Safe) is an American Food and Drug Administration designation indicating that a substance is considered safe for consumption by experts. As previously stated, our essential oils are intended for topical and aromatic use only. Is the Harmony Blend essential oil considered GRAS? Arbonne s Harmony Blend contains eucalyptus and tangerine oils and is not recommended for ingestion. While these oils are safe for their intended topical and aromatic uses, they do not have GRAS status. In addition, the eucalyptus oil in the Harmony blend is a regulated medicine given its potency and safety profile in many countries. Consequently, we recommend using the Harmony Blend for topical and aromatic use only and not for ingestion. Can Arbonne essential oils be used to treat medical conditions? Arbonne essential oils are intended for topical and aromatic use only. Although essential oils have been traditionally known to treat ailments, we cannot make any medical claims. If you

7 have any medical concerns, you should always check with your physician first before using any essential oils. How do you use essential oils? Please refer to directions for use on the product label. Specific how to use information can also be found on the Meet the Product Sheets. Tea Tree oil can cause sensitivity, so spot testing is recommended. In addition, we do not recommend using Tea Tree oil in conjunction with Clear Future products on the face due to the risk on increased sensitivity. Are Arbonne essential oils too concentrated to use directly on the skin because they are 100% pure and therefore potent? Arbonne essential oils have been safety tested for use directly on the skin when used according to directions for use found on each Meet the Product Sheet. Spot or targeted application to an area of the body such as pulse point or temples is considered safe when used in moderation (no more than 1 2 drops). For topical uses, essential oils can be added to a carrier oil, lotion or other topical product for application (see How to Use Pure Essential Oils chart). New essential oil users or those with sensitive skin should conduct a patch test on skin prior to use by applying one drop of essential oil on their forearm. Wait 5 10 minutes, if irritation or reddening is observed, discontinue use of that oil. Do essential oils interact with prescription medicines? Yes, there can be a possibility of drug interactions. If you have any medical concerns, you should always check with your physician first before using any essential oils. How often can essential oils be applied? How much should I use? Please refer to directions for use on the product label. Specific how to use information can also be found on the Meet the Product Sheets. Essential oils can be very potent, so we recommend that everyone start with a patch test on the upper inner arm before use to check for any skin sensitivities or irritation. Watch the area for several hours and wash off if irritation occurs. Excessive use of essential oils may increase the risk for adverse reactions. In most cases, 1 2 drops are adequate, and using more may waste product. Where should I apply essential oils to the skin? Please refer to directions for use on the product label. Specific how to use information can also be found on the Meet the Product Sheets. Always be sure to avoid sensitive areas such as eyes, ears, genitals and mucous membranes. Do not apply essential oils to broken, damaged or otherwise injured skin. How much essential oil should you use in a diffuser? Follow the instructions for use that came with your diffuser. You can also make your own diffuser by adding 1 2 drops of essential oil to a spray bottle with water and misting throughout your home or workspace. What kind of safety testing does each oil/blend go through? Each of Rescue & Renew Pure Essential Oils goes through the following safety testing: 1. Sensory Analysis Ensures aroma character and detects impurities 2. Peroxide Testing Ensures purity and potency after opening, for the shelf life of the oil 3. Water Activity Ensures there is no dilution from filler oils or water 4. Heavy Metal Testing Ensures no traces of heavy metals are present 5. Microbial Testing Ensures safety and purity 6. Flame Ionization Detector Ensures oil concentration levels 7. High Performance Liquid Chromatography Testing Ensures botanical identification and potency 8. Gas Chromatography Testing Ensures botanical composition and constituents 9. Dermatology and Gynecology Safety Testing

8 Can I use essential oils if I have sensitive skin? If you are a new user or using new oil on your skin, we always recommend that you perform a skin patch test on the inside of your arm before use. For any medical conditions or concerns, please consult your healthcare provider. Can I use more than one oil at once? We don t recommend applying multiple oils directly on your skin. You can create your own blend by mixing the oils together. Use 1 2 drops from the blend you created to experience the benefits of multiple oils together. How many drops are in a 15 ml bottle of essential oil? Approximately 300 drops are in each bottle of essential oil. Can I diffuse oils when I have pets in the house (dogs, cats, birds)? Every pet/animal is different and reacts in a different manner to aromatherapy. When using for the first time, diffuse for 10 minutes and monitor your pet. If your pet shows signs of discomfort, turn off the diffuser and air out the space by opening windows and doors to let in fresh air. If you have any specific pet health concerns, please consult your veterinarian prior to use. Makeup Cleansing Cloths Do Cleansing Cloths replace a facial cleanser? Cleansing Cloths are great for an on the go cleanse but they should not be used to replace a regular skincare cleanser. Whenever possible, doing a double cleanse by using an Arbonne cleanser with water is always recommended for the best results. Will Cleansing Cloths remove all my makeup, including eye makeup? Cleansing Cloths will remove most face and light eye makeup. They are ophthalmologist tested for safe use in the eye area however we recommend using Easy on Eyes eye makeup remover to completely remove eye makeup. What material are Cleansing Cloths made from? Cleansing cloths are made from 100% Tencel which is a cellulosic fiber obtained from wood pulp. Are Cleansing Cloths compostable in a home compost? Arbonne has verified the composability of Cleansing Cloths according to ASTM D5338 standards which typically found in municipal/industrial composting facilities. You can absolutely try to compost them at home as many backyard composting systems do meet these standards. Are Cleansing Cloths safe to use on children and babies? Cleansing Cloths were not designed or tested for use on children or babies so please consult a pediatrician to help determine if the product is right for your child s use. Are Cleansing Cloths safe for use with lash extensions? Cleansing Cloths are gentle enough to use with lash extensions. Are Cleansing Cloths flushable? No, cleansing cloths should not be flushed. Please dispose of them properly.

9 Refreshing Finishing Spray Will Refreshing Finishing Spray replace the need for FC5 Mattifying Powder / Setting Pretty Translucent Powder? Refreshing Finishing Spray sets your makeup, but it does not replace the need for a powder. Powder is always a great step to use after applying CC Cream or Foundation to help mattify and blend. How long will a bottle of Refreshing Finishing Spray last? With consistent use, one bottle should last approximately 2 months. Why does the Finishing Spray contain alcohol? Grain derived alcohol is used in the formula for a quick drying effect. Is Finishing Spray safe for use with lash extensions? Yes, it is safe to use with lash extensions