In the Know on Line. Date: 2017

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1 In the Know on Line P e v o n i a C a n a d a E d u c a t i o n Education subjects Date: 2017 The Building Blocks...page 3 Specialty Topics..page 5 Anti Aging program...page 7 Innovation..page 7 Body Care Solutions page 9 Spa Business....page 11 Seminar Schedule...page 14 M e n s a i S y s t e m s Education Save time and costs 2 hour sessions Per person or per spa Small groups Personal and interactive Specific to your business Special offers

2 Educational Classes on line These condensed classes are created to save you time and travel costs yet enabling you to participate remotely in ongoing education. The subject matter touches all aspects of your spa business. The classes are modelled after our full day sessions, reduced to an e learning platform with a live presenter. This initial series is designed to span over a year, but as we get more requests and add presenters/educators, we may repeat or restart the series several times in the year to give people more access. Class sizes are small assuring individual attention Knowledge empowers Costs and Location Online costs are $10.00 per registered attendees OR participating spas. The $10.00 Registration fee is required to assure your space., access to all the supporting handouts, and the participation to the limited offers for that day Call Now Dates, Timing and Locations are indicated on each seminar at the end of this booklet WE use a GOTOMEETING platform. You will receive a log in access code for that seminar We reserve the right to postpone or cancel a seminar due to insufficient registrants., or offer alternative or additional seminar dates. For maximum benefit: come prepared to participate Special Offers on the seminar day Most seminars will include several special offers related to the subject matter presented that day. It may be for retail products, professional products as well as accessories. Along with the offers will be discussions and strategies on how to implement the offers in your spa. Special offers are limited to registered participating spas and attendees only and are valid for 24 hours following the seminar. Enthusiasm is contagious, the more you participate in the class, the more you get from it. Page 2 To Register, Call: or Register on Line

3 In The Know...on Line Pevonia Canada Education This is Pevonia Pevonia Company & Product Overview Who is Pevonia Pevonia Product Line Structure and Approach All about Cleansers, Toners, Creams, Concentrates, Masks, Peels, Specialty Care Selecting products to suit your clients Why your client needs home care What happens when your client does not buy products What are the retail numbers? How to change them? How Pevonia supports your vision Retail offer $10.00ps Seminar Number: E-1 Pevonia WOW factors that distinguish us from other Spa brands and why this is important to your spa Technology in skin care and why it matters Raw materials and raw sources Natural organic and beyond Unlocking nature s mysteries Micronize and micro-emulsification Where you want the product to work Phases: oils, water, gels ((W/O)/W) How you stick them together ( Emulsifiers) and fillers Fragile actives & plant Callus Encapsulation & delivery systems Preservation systems Special Offer: Micro Emulsion, Eye Gel, Tropical, Lumafirm, Spa Teen Seminar Number: E-2 Knowing my customer and recommend correctly Skin Analysis part 1 This is where it starts Looking at the skin surface Look at the skin in depth Tools & Charts Look at the causes ( wrong path) Starting on the right path ( recommendations) home care and service Wrinkles Flaky skin Pimples Sebaceous secretions Pigmentation Circulation problems Special offer, woods lamp, Anron Seminar Number: E-3 Page 3

4 Building Block Seminars E1-E2-E3-BE3 Mastering a skill, developing the correct vocabulary, knowing which treatment to select or product to recommend requires initial investment in time and effort. Building Block seminars will set the ground work for full understanding of more advanced topics and give you immediately skills that you can apply to your business. Your reference tools will supplement the seminars We strongly recommend that each spa using Pevonia make these sessions mandatory for each of their employees and therapists, including front desk reception..starting with a solid foundation Education is our strength Sylvie Hennessy,Creator of Pevonia Specialty Topics E4-E5-E6-E14 Technical skin care and advanced therapies build and expand fundamental knowledge and go much deeper into various skin conditions, treatment selections, and product recommendations. This précis will provide you with an approach to these skin conditions enabling you to address your client s most demanding concerns. Seminars cover rosacea, hyper pigmentation, peels, stem cells, Acne. Advanced treatments, and specialty product sales contribute greatly to Spa revenue increases. For maximum benefit, we encourage you to have taken the Building Block seminars E1 & E2 For maximum benefit: come prepared to participate Innovation E-9 The industry has evolved over the years and continues to progress. Initial clients have become regular spa goers and have tried multiple spas as contrasted to years before where guest were just discovering your spa concept. Traditional therapies have withstood the pressures of time and new ones have surpassed or complement existing services. Our understanding of the skin, skin processes, and ingredients have led to unlocking Nature s mysteries and to develop technologies to deliver targeted ingredients to specific sites and to maintain maximum biological activity. We constantly bring you innovations: this year: Phyto Elite Stem Cell for Face & Body Pevonia Homme; Skin Analysis tool. Page 4. Evolution is an investment in your future To Register, Call: or Register on Line

5 In The Know...on Line Pevonia Canada Education Rosacea: distinct from sensitive skin and acne skin, and should be identified and properly cared for Addressing Rosacea, inflammation, and sensitivity A frequent occurrence in every spa is sensitivity. Learn how to identify sensitivity Sensitivity in treatments Reactions to home care How to approach a sensitive skin How to calm a sensitive skin How to calm an irritated skin Addressing rosacea Sun burn skin Building customer trust in you Seminar Number: E-4 Anti aging solutions: which one to chose Anti Aging treatments Review of intensive treatments Soft and hard lift off masks Massage media Collagen sheets Freeze dry concentrates Cream masks Create a dynamic anti aging program for your customers which strengthens repeat business. Seminar Number: E-5 Granular Peels, enzyme peels, chemical peels, salt peels, gommages. exfoliants & Peels Compare granular scrubs, enzymatic exfoliants, and acid peels. Compare brush and sand machines, ultrasound and lazer. What peel to recommend when. Which products should be used before or after How often should you peel Recommending in spa peels and at home care. Special offer for peels Seminar Number: E-6 Page 5

6 We cover the whole body E 8 Many European spas allocate 80% of their treatment rooms to body treatments ( excluding massage). In North America, in day spas, I would venture to say the reverse. Since Spa is devoted to total well being, we need to bring more emphasis to the region from the neck down. Pevonia s extensive range of body treatments, home care, protocols and accessories enables every spa to offer comprehensive outstanding solutions and experiences to clients. Need to develop a body only program?, don t have full wet facilities? Want to set up for wet treatments? Our seminars will work with you to achieve your goals. We know Spa Knowledge breeds confidence Every Day Clients BE-1 I have mixed skin, I am sensitive to everything, I am so dry, I m starting to develop wrinkles, EEEK break outs, my parents have rosacea too, anti cellulite in a bottle?...not but it does work. From discovery, to maintenance programs, to targeted concerns, to experiences and shared experiences. This is what you encounter and create solutions for your guests. For maximum benefit: come prepared to participate Integrate with your equipment E-3 Digital skin analysis is developing quickly and can be a valuable tool in your spa, but never replaces an experienced therapist; it only supports her observations. Galvanic, high frequency, electro poration, light therapy, ultrasound, radio frequency. mesotherapy needling. In our seminars we will incorporate such technologies in our discussions as applicable the more you participate in the class, the more you get from it. Page 6 To Register, Call: or Register on Line

7 In The Know...on Line Pevonia Canada Education Botanical solutions to persistent challenges Cellulite Seaweed and Green Coffee solutions In depth look at Cellulite, causes, and how you can fight it and control it with Pevonia as part of your client s multi discipline solutions How to create a cellulite cure program, in spa treatments, at home results. How to measure progress. Hands on demonstration. Compare Phyto Elite Stem Cells, Green Coffee and Seaweed Treatments. Product treatments can be accompanied with equipment or massage techniques to improve results. A major concern with a vast number of women and sometimes men is Cellulite. We can do something about it. It is in the realm of Spa services as part of a body care program. Seminar Number: E-7 1 hour of bliss for my mind and body Body Firming, Cocoon and wrapping In Europe, many of the spas have 80% body treatments ( not counting massage only services) In America the figures are often reversed. I think primarily because the body is covered up. Part of a comprehensive Spa offering and certainly a wonderful guest experience are Spa body treatments. Examine various body treatments, body scrubs & salt mousse, body coccning, organic wraps like Aromatic Moor Mud or Algae, Tropical deaging Wraps, cost effective services, facial add-ons, how to wrap, treatments without shower. Couple s treatments. We will feature Pevonia s unique Lumafirm Firm & Glow body experience. Seminar Number: E-8 Cutting edge Innovations Phyto Elite Pevonia s Plant Stem Cell therapy for face & Body With callus technology What are plant stem cells How do they work Not all stem cells are alike nor do they act the same Which Pevonia selected stem cells work where How to incorporate stem cell treatments in your spa menu Phyto Elite Facial Treatment Phyto Elite Intensive Body Treatment Positioning and pricing Seminar Number: E-9 Page 7

8 Anti Aging spectrum E-5 We now identify several different stages of aged skin, each having its own solutions. Creating a program for your clients will assure optimum care, strengthen your repeat business and demand the best from you as a professional. It s a win-win situation that builds your spa reputation. Evolution is an investment in your future The purpose and value of knowledge lies in its use: Unforgettable revenue generators E-11 Delicate Zones are areas that customers target and need special refined care products and techniques. Such areas include eye treatments, neck and décolleté, lip treatments. Pevonia offers many solutions for these areas that can be added to most facials as an upgrade or treated on its own Fusion treatments combine Sabai Stone implements to your treatments; whereas Lumafirm, or Lip Renew services give immediate and cumulative visible results. Show your skills Education sharpens your skills It is said that knowledge is power. Knowledge is derived from a combination of skill practice and education. At times, we forget, or have not used some concepts for a while and need refreshing, at times we must keep abreast of developments, or even hear a different approach to presenting your information. Education keeps you sharp, current and relevant. By joining these seminars you will meet other passionate professionals who realize that the knowledge they gain will positively impact on their business and give them more confidence for challenging situations. Bring your co workers, discuss the content before and after the seminar, see what you will implement. You work alone? Then invite one of your classmates or friends from other spas to join you. Enthusiasm is contagious, Applied Knowledge Creates Experience the more you participate in the class, the more you get from it. Page 8 To Register, Call: or Register on Line

9 In The Know...on Line Pevonia Canada Education Immediate and cumulative effects! Lumafirm Experience Discover Lumafirm Lumafirm face treatment Lumafirm eye Lumafirm Body experience How to incorporate in your menu Clinical efficacy test results Ease of use Home care made easy The wow effect I love Lumafirm, couple s Journey for your spa Seminar Number: E-10 Specialize treatments encourage specialty product sales which in turn supports specic cleanser, toner and cream sales. Delicate Zones Unforgettables Dark circles, crows feet, cracked lips, poor circulation and neck fold., sallow or greyish complexion Specialized treatments not involving a full facial or full body treatment can be offered targeting specialty concerns. At times, these uniques services can be incorporated in standard treatments with very little extra time but at an increased revenue. These upgrades singularly address the most delicate of these concerns. This customization brings out your specialization. What upgrades should you offer? What are the costs? How to do the procedures. How to suggest them. What they mean for my business if I offer them and what I loose if I do not. Seminar Number: E 11 Skin boosting Micro-Retinol Hyper pigmentation Lumablanc Clinical results Surface and deep causes Promises promises It did not happen overnight Sun screens Inflammation Seminar Number: E-12 Page 9

10 Business builder BE-1 The one thing every Spa, Beauty Institute, and Clinic have in common is that they are all Businesses. Some successful, some marginal. What are the key elements in my business? Most owners say they have no time to understand their business! They are too busy doing! Learn how to immediately tell the health of my business and what are significant pre-emptive actions I can take that will put me back on track. Benchmark your treatment rooms. All our business seminar concepts have been practiced world wide for many years with success. Bring that success and control to your Spa. I run my business now...participant who implemented concepts of our business seminar. It s all about the choices you make or fail to make Evolution implies learning Event planner BE-2 So many spas create events for their spa such as: customer appreciation, new arrivals, staff recognition, anniversaries, open house, expansions, location changes, new owners. How are these events affecting your business? How well are you prepared? What is expected from your clients ( invitees)? When should I hold events? Should my event be 2 hours? 2 days? Or 1 week? We have had events that generated over $ 10,000 $20,000 and $30,000 in single spas with proper planning and focus. It s about the Leverage & a different context than a service Operational Protocols & controls BE-3 So many spas have excellent therapists with the best of skills and knowledge in the most outstanding facilities and spa décor available in the area. Yet performance as measured in revenue, service upgrades, retail, booking, repeat and referral lag far below expectations. Often it is the guest who is not heard and the spa reinforces this practice of being oblivious to client s needs. Are you ready to look at your protocols, guest flow, staff expectations and to implement these so as to create an environment that addresses a guest s concern? Can you modify your protocols to the guest or must the guest adapt to your format or sacrifice their needs for your convenience? Let us look at common practices in the industry and see how some spas have overcome these challenges. Recommend with knowledge Introspection or Denial Page 10 To Register, Call: or Register on Line

11 In The Know...on Line Pevonia Canada Education I had no time, I was too busy! Money was running out the door and also clients till I took control of my business. I want to convert 30% of my existing service customers to use my products OR I want 50 new clients! We are so busy in our spa, we have no time to recommend ( retail) or address our client s concerns.! Business Builder Vision statement and context It all starts off with who you are.. Looking at my customer needs Newcomer, maintenance, concerns, repair, share, experience, Set the tone...ask for commitment Designing your menu and price points Remember the wine with dinner.. And the doggie bag Book tight and rebook A-la-carte vs packages vs cures Your client s 15 month plan Your 15 month plan Special offer bring a friend promo Benchmark your treatment room revenue Seminar Number: BE-1 Event planning Attracting the right clients.. Recruitment events Product or Service feature events Seasonal or themed events ( anti aging, wedding planner, summer bodies) Manage the outcome Leveraging events Highlighting your staff Launch pre-sell The renovation shut down The Grand opening Pre opening, Family and friends Press, media and VIP Seminar Number: BE-2 Operational protocols and controls Guest centric results focused approach Recommending with knowledge Increase staff performance You cannot manage something you do not measure. Meaningful spa measurements Products and services Price sensitivities Seasonality Repeat business Staff performance Consistency A question of style After all...its your business & your success Seminar Number: BE-3 Page 11

12 Seasonally Adjusted E-13 E 15 Here Comes The Sun...is that in summer? In winter? At march break? Waxing season is all year round but especially in summer and events. Pedicures used to be a summer smash with fun nail color, for elderly people and disabled, pedicures are a year long concern. Summer bodies are created in winter. Spas consist of several disciplines with peaks and valleys throughout the year. Several spa owners have managed their spa marketing to deal with these variations and keep them selves always busy, others have found ways to convert a seasonal offering to a year long service. We cover this. Your spa is a unique setting I choose a Technical Spa model for my business Here comes Santa Clause,then came Xmas. BE-2 What does Christmas mean to your business? An extra month of revenue? A time to feature all that is new? How do I create a successful business, when should I start planning? What about boxing day? Or January redemption of all those gift certificates. Its not just being busy with appointments, what are your expectations for this year,. December is just the prep work for January and February. Upgrades with a Spa Sampler offer For Many Spas Xmas represents a 13th month of revenue..and yours? Set Yourself Up. An Evening with.network your talent BE1-2 E-13 You deal with so many different clients, each having their own concerns, some might be body concerns, others eye care, still others thin skin or sensitivity. Often the limited time you have with your clients does not permit them to discover the range of your talents, expertise, and offerings. After all, according to past ISPA statistics, 85 % of clients chose a spa by word of mouth. The more your customers know about you, the more you can be discovered. A private 2 hour evening with a few of your key clients, highlighting some aspect of your business or your achievements is valuable, especially since you are featuring how you will address their concerns. how you keep yourself up to date. Page 12 To Register, Call: or Register on Line

13 In The Know...on Line Pevonia Canada Education Enjoy winter outdoors Don t keep it a secret recommend with knowledge Invitation for schools to bring by their students. Dry and Sensitive skin Care for winter Acne Skin Combination to oily skin care for summer Dry skin and sensitivity examined Dry heat means dehydration Protective outdoor care Hydro lipid balance In spa care Anti Free Radical intensive care Skin quenching In Canada winter can start in October and end in April Dry skin is not only a winter phenomenon.. Winter skin under the summer sun. Types of Acne Causes of acne Acne development stages Acne healing stages Acne scarring In spa solutions Do s and don t client care Latest ingredients Client expectations Treatment series T zone most of your customers will tell you they have a T zone. Is it hereditary? Are they amplifying the problem by improper care? Pevonia combination and oily skin care solutions are ideal for this skin type Important is to keep proper moisture balance while you control excess oil production. Easy solutions, easy recommendations for your clients Seminar Number: E-13 Seminar Number: E-14 Seminar Number: E-15 Page 13

14 Choose Your Subject Seminar Name jan feb mar apr may jun jul aug sep oct nov dec E1: Pevonia Company and Product Overview 6-Feb 8-May 11-Sep E2: Technology in Skin Care and why it matters 13-Feb 15-May 11-Sep E3: Skin Analysis Part 1: This is where it starts 6-Mar 7-Aug E4: Addressing Rosacea, Inflamation, and skin sensitivity 9-Jan 2-Oct E5: Anti Aging Treatments 10-Apr 16-Oct E6: Exfoliants and Peels 20-Mar 28-Aug E7: Cellulite: Sea Weed, Green Coffee & Stem Cell solutions 30-Jan 18-Sep E8: Body Firming, Coccoon, and Wrapping 24-Jul 6-Nov E9: Phyto Elite Plant Stem Cell Therapy for Face & Body 24-Apr 23-Oct E10: Lumafirm Experience 1-May 25-Sep E11: Delicate Zones the unforgettables 29-May 4-Dec E12: Hyperpigmentation 27-Feb BE1: Business Builder 19-Jun 21-Aug BE2: Event Planning 10-Jul 12-Sep BE3: Operational Protocols and Controls 17-Jul 12-Sep E13: Dry and Sensitive Skin Care for Winter 20-Nov E14: Acne Skin 12-Jun 14-Aug E15: Combination to Oily skin Care for summer 5-Jun Page 14 To Register, Call: or Register on Line

15 In The Know...on Line Pevonia Canada Education Choose Your Month 2017 Jan E4: Addressing Rosacea, Inflamation, and skin sensitivity 9-Jan E5: Anti Aging Treatments E7: Cellulite: Sea Weed, Green Coffee & Stem Cell solution 30-Jan Feb E1: Pevonia Company and Product Overview 6-Feb E2: Technology in Skin Care and why it matters 13-Feb E12: Hyperpigmentation 27-Feb Mar E3: Skin Analysis Part 1: This is where it starts 6-Mar E6: Exfoliants and Peels 20-Mar Apr E5: Anti Aging Treatments 10-Apr E9: Phyto Elite Plant Stem Cell Therapy for Face & Body 24-Apr May E10: Lumafirm Experience 1-May E1: Pevonia Company and Product Overview 8-May E2: Technology in Skin Care and why it matters 15-May E11: Delicate Zones the unforgettables 29-May Jun E15: Combination to Oily skin Care for summer 5-Jun E14: Acne Skin 12-Jun BE1: Business Builder 19-Jun Jul BE2: Event Planning 10-Jul BE3: Operational Protocols and Controls 17-Jul E8: Body Firming, Coccoon, and Wrapping 24-Jul Aug E3: Skin Analysis Part 1: This is where it starts 7-Aug E14: Acne Skin 14-Aug BE1: Business Builder 21-Aug E6: Exfoliants and Peels 28-Aug Sep E1: Pevonia Company and Product Overview 11-Sep E2: Technology in Skin Care and why it matters 11-Sep BE2: Event Planning 12-Sep BE3: Operational Protocols and Controls 12-Sep E7: Cellulite: Sea Weed, Green Coffee & Stem Cell solution 18-Sep E10: Lumafirm Experience 25-Sep Oct E4: Addressing Rosacea, Inflamation, and skin sensitivity 2-Oct E5: Anti Aging Treatments 16-Oct E9: Phyto ElitePlant Stem Cell Therapy for Face & Body 23-Oct Nov E8: Body Firming, Coccoon, and Wrapping 6-Nov E13: Dry and Sensitive Skin Care for Winter 20-Nov Dec E11: Delicate Zones the unforgettables 4-Dec Page 15

16 Reserve now Mark your Calendar Bring your questions and ideas Locations On Line Time zones may vary Maritimes: 2:00pm till 4:00pm Atlantic Time Ontario 1:00 pm to 3:00 PM EST Alberta: 11:00 am to 1:00pm Mountain Time BC: 10:00am to 12:00 noon Pacific Time Alternate times will be specified in the invitation if more suitable for regions in Canada. Main Educators: Ronald Jean Patricia Moore Lynette Nagel On Site Seminars On line Learning is meant as a refresher course or an introduction to a specific topic These seminars will prepare one to go in depth and have hands on experiences to our on site full day seminars offered throughout Canada. Contact your area manager for details and request your subject matter. French seminars Seven different on line seminars are planned for 2017 to add to the on site Quebec seminars. Contact your area manager for schedule and details How to attend Registering and Fee On registra on you will receive an invita on to par cipate in GO TO MEETING session with the access code and dates and me. $ per spa fee is to be prepaid for par cipa on. You can pre register for several courses to assure your place. Group size: We will limit the sessions to 10 spas in order to facilitate personal a en on Class materials Support materials including power points and special offers will be ed to you about 3 days prior to the seminar Special offers and class evalua on Special offers are valid for 24 hours a er the saminar and only limited to par cipa ng spas. Seminar evalua ons should be sent in within 24 hours of the seminar We will accept suggestions for alternate days and times and for different subject matter. Page 16 To Register, Call: or Register on Line

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