Patient Collection Breakthrough: Don t Negotiate. Collaborate.
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1 Patient Collection Breakthrough: Don t Negotiate. Collaborate. Susan Childs, FACMPE 2017 Susan Childs FACMPE - 1
2 Today s Speaker Susan Childs, FACMPE 2017 Susan Childs FACMPE - 2
3 As We Introduce Please consider: Identify Confirm Deliver 2017 Susan Childs FACMPE - 3
4 Identify Confirm Deliver 2017 Susan Childs FACMPE - 4
5 ACA PLAN? Individual $6,850 Family $13,100 High Deductible Plans and HSA Contributions 2017 Susan Childs FACMPE - 5
6 The Driven Patient Defining Characteristics Researches Reacts Self-Care? 2017 Susan Childs FACMPE - 6
7 Options Other Than Us Drugstore Health Pharmacist Quick Care Concierge Care Direct Pay 2017 Susan Childs FACMPE - 7
8 1,000,000 More Driven Patients?! Your Website! What type of patient needs your help? And with CLARIFYING COVERAGE they may not be aware of? 2017 Susan Childs FACMPE - 8
9 Give Us The POWER! E.G.- Researching Local Charities? Your Staff Members! 2017 Susan Childs FACMPE - 9
10 Discount Types Payer Agreement Self-Pay High Deductible Charitable Patient Advocates Discounts and Transparency 2017 Susan Childs FACMPE
11 Identify Confirm Deliver 2017 Susan Childs FACMPE
12 Patients And Financial Responsibility 2017 Susan Childs FACMPE
13 More Than Ever, Patient Outcomes Can Affect Income Q: Does Deductible = No Show? May Need To Discharge Patients Prevent No Shows This is Valuable TIME! Have Cancel or Reschedule Appointment as Voice Attendant Option Solid Policy Basic Manners 2017 Susan Childs FACMPE
14 Perceived Value - As A Team 2017 Susan Childs FACMPE
15 Perceived Value As a Staff Member 2017 Susan Childs FACMPE
16 Driven Engagement? Taking Part! Is It Covered??? And estimator Tool Help Patients Confirm 2017 Susan Childs FACMPE
17 What CAN You Disclose? 2017 Susan Childs FACMPE
18 Physician Support! 2017 Susan Childs FACMPE
19 Identify Confirm Deliver 2017 Susan Childs FACMPE
20 As The Patient Approaches The Agreement 2017 Susan Childs FACMPE
21 Location, Location, Location 2017 Susan Childs FACMPE
22 Prompt Pay Discounts Prompt Pay Discounts and the OIG - What Is Legal? From Real Life Scenarios The OIG concluded that the Prompt Pay Discount is unlikely to be used to encourage referrals but rather implemented for the purpose of improving billing collections Susan Childs FACMPE
23 Prompt Pay Discounts and the OIG A legitimate prompt payment incentive rather than to induce patients to self-refer. Explained during billing process Third-party payers to be notified of the Prompt Pay Discount. The Prompt Pay Discount is reasonably related to the amount of collection cost that would be avoided What Is Legal? 2017 Susan Childs FACMPE
24 Trust And Verify 2017 Susan Childs FACMPE
25 Customer Service is KEY This is what I want! 2017 Susan Childs FACMPE
26 Build Patient Satisfaction Actions Into Our Financial Expectations The Money and Check-Out Manners Don t chase me! Scripts? TRAIN! 2017 Susan Childs FACMPE
27 Act Upon Opportunities! On Hold Kiosk at Sign in Lobby Office Exam Room Patient Ed Seminars Patient Portal Communicate! When Is Your Office Like An Airport? 2017 Susan Childs FACMPE
28 What Really Works? Payment Agreements Always Never 2017 Susan Childs FACMPE
29 What Really Works - Collections Timing Is Everything! Alert Incentive to Staff? Letter Final Letter Outside Recovery If Uncollectable 2017 Susan Childs FACMPE
30 High Deductible? - Help Them Pay Their Bill The Waiting Game Shorten Billing Cycle Samples Anyone? E-Billing Your Web Site Credit Card Stamped Envelope Statements in Other Language 2017 Susan Childs FACMPE
31 Gather Information Your Staff Your Patients Take the Money Away From the Visit Your System For Next Week - Previous Balance Reports Right Now? 2017 Susan Childs FACMPE
32 Maybe all of this can lead to returning to what healthcare should really be Between the patient and physician! 2017 Susan Childs FACMPE
33 Resources and References ZirMed Local Medical Society MGMA Local, State and National Greenbranch Publishing IRS Pub. # Susan Childs FACMPE
34 Query Our patients typically depend upon us to inform them about their specific benefits. Why not take that one step further and help identify coverage they may not be aware of? And deliver on the remittance! 2017 Susan Childs FACMPE
35 2017 Susan Childs FACMPE
36 The ZirMed Difference Multiple solutions designed to maximize patient collection while improving the patient payment experience Estimation Estimate patient responsibility before rendering service Credit Card Processing Staff & patient self-generated payment plans, EMV, & End-to-End Encryption Statements & Lockbox Print & Electronic Statements customized for providers - securely accept checks that automatically deposit to bank account Patient Center One-stop shop for all patient interactions, collect payments with virtual terminal, and create payment plans Maximize Collections Check/ACH Processing Securely accept personal checks in the mail, in person or over the phone Online Patient Notebook Pay anywhere with mobile-responsive site, create payment plans & get real-time balance or view statements Dynamic Reporting Create any custom report, on any schedule, and drop to a customer s FTP Coverage Detection Identify and verify active insurance coverage that wasn t known at the time of service so you can bill payers for the care provided. Copyright ZirMed. All rights reserved. 36
37 If You Have a Question... I could talk about this stuff all day Susan Childs, FACMPE schilds@evohcc.com Tel: Mobile: ZirMed Visit: Call: information@zirmed.com 2017 Susan Childs FACMPE
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embellishment in order to enhance the design features and ideas. Bring an old T-Shirt to deconstruct and
Design Academy of Fashion is excited to offer secondary education learners the chance to experience a week in the wonderful world of the Fashion Industry. If you are considering a career in fashion design,