Nerium Double-Cleansing Botanical Face Wash FAQ

Size: px

Start display at page:

Download "Nerium Double-Cleansing Botanical Face Wash FAQ"

Prudence Parrish
5 years ago
Views:

1 Nerium Double-Cleansing Botanical Face Wash FAQ WHAT IS DOUBLE-CLEANSING BOTANICAL FACE WASH? Nerium s Double Cleansing Botanical Face Wash is an advanced, lightweight cleanser that combines the best of oil and water. This gentle product is applied to dry skin, removing oil-based impurities and makeup. Then, with the addition of water, it transforms into a soft, milky lather for deep down cleansing. Our multifunctional Face Wash does double-duty as a makeup remover and is delicate enough to be used morning and night. WHAT ARE THE KEY BENEFITS? Add Face Wash to your skincare routine for these benefitsa: Helps counteract the effects of air pollution on the skin s surface Removes makeup, even non-water proof eye makeup Deep cleanses while leaving skin feeling soft and smooth Is gentle on the skin Calms and soothes skin Has a ph that works in harmony with your skin Non-drying, non-stripping WHAT ARE THE KEY INGREDIENTS? The key ingredients in our Face Wash area: Sea3C A: An exclusive blend of sea whip extract, betula water and raffinose, which are known to moisturize the skin. Coconut derived surfactantsa: Sulfate-free surfactants that gently, but effectively help cleanse the skin. GlycerinA: Known for its moisturizing and skin-soothing benefits. Rosemary Leaf OilA: Known for its skin conditioning properties. NiacinamideA: Known to help correct hyper-pigmentation and even skin tone. Clary Sage OilA: A masking agent known for its calming and soothing benefits. WHAT IS SEA3C? Proprietary to Nerium, Sea3C is an exclusive blend of sea whip extract, betula water and raffinose, which are known to moisturize the skin. HOW DO I USE FACE WASH? Apply 2-4 pumps to your hands and massage over your dry face. Use gentle, circular motions to melt away dirt, impurities and makeup. Next, for deep cleansing, add a small amount of water and massage to create a light, milky lather. Rinse thoroughly with lukewarm water. Use daily, morning and evening. WHY ARE THERE TWO STEPS? Our Face Wash is a 2-in-1 product. First, it goes on as an oil to remove makeup and oil-based impurities. Then, with the addition of water, it transforms into a light lather for deep-down cleansing. WHAT IS THE BENEFIT OF CLEANSING YOUR FACE WITH OIL? Oil dissolves oil. Oil massaged into the skin will dissolve the oil that is stuck in your pores. THE PRODUCT HAS A DIFFERENT CONSISTENCY THAN OTHER FACE WASHES I VE USED. IS THIS NORMAL? Yes, our Face Wash has a thin texture which allows it to be a 2-in-1, oil-to-lather product. WHEN SHOULD I USE FACE WASH? Use our Face Wash in the morning as the first step in your skincare regimen, and at night to remove makeup and impurities for a deep clean before going to sleep. HOW OFTEN CAN I USE FACE WASH? Use daily, morning and evening. It is ideal for cleaning and preparing your skin for Nerium s Night and Day Creams. IS FACE WASH SAFE FOR ALL SKIN TYPES? Yes, the product is ideal for all skin types.

2 HOW SHOULD FACE WASH BE STORED? Store in a cool, dry place, tightly capped. If the product is stored correctly, it should have a two-year shelf life. DOES FACE WASH HAVE AN EXPIRATION DATE? The product has an expiration date of two years. IS THERE A DIFFERENT FORMULA BETWEEN MARKETS? No. There is only one global formula for Nerium s Double-Cleansing Botanical Face Wash. Launch and Pricing FAQs WHERE WILL FACE WASH BE AVAILABLE FOR PURCHASE? Initially, the product will be available in the US, Canada, Mexico, Korea and Japan. Colombia and Australia/New Zealand will launch shortly thereafter. WHEN WILL FACE WASH BE AVAILABLE FOR PURCHASE? As of August 1, 2017, Face Wash will be a permanent part of the Nerium product line. It is available for all customer types. The product will be available for onsite sales at Get Real St. Louis on July 20. It will be available online August 1, HOW MUCH IS DOUBLE-CLEANSING BOTANICAL FACE WASH? USA (USD) $30 (QV/CVA: 30/22) Preferred/ADO $40 (QV/CVA: 30/22) Retail $35 (QV/CVA: 30/22) Wholesale Canada (CAD) $40 (QV/CVA: 30/22) Preferred/ADO $53.90 (QV/CVA: 30/22) Retail $46.95 (QV/CVA: 30/22) Wholesale Mexico (MXN) $600 (QV/CVA: 30/22) Preferred/ADO $800 (QV/CVA: 30/22) Retail $735 (QV/CVA: 30/22) Wholesale Korea (KRW) 35,000 (QV/CVA: 30/25) Preferred/ADO 49,000 (QV/CVA: 30/25) Retail 43,000 (QV/CVA: 30/25) Wholesale Japan (JPY) 5,100 (QV/CVA: 30/23) Retail 3,800 (QV/CVA: 30/23) Preferred/ADO 4,600 (QV/CVA: 30/23) Wholesale WHEN WILL I BE ABLE TO ADD FACE WASH TO MY AUTO-DELIVERY ORDER? Customers in the US, Canada, Mexico, Korea and Japan will be able to add the product to their Auto-Delivery Order on August 1, HOW DO I PURCHASE FACE WASH AT AUTO-DELIVERY ORDER PRICING? In order to purchase Face Wash at Auto-Delivery Order pricing, you must be an active Brand Partner or Preferred Customer with a monthly Auto-Delivery Order active on your account. To be active, you must have had an Auto-Delivery Order of 80QV within the last 60 days. WILL I EARN 3UR FREE CREDITS FOR PC SALES OF FACE WASH? Yes, 3UR Free credits will be earned for the sale of Face Wash. To see full details on how 3UR Free credits are now earned, see the 3UR Free Flyer. WILL FACE WASH BE AVAILABLE FOR NERIUM GIVES BACK? Yes, Face Wash will be eligible for NGB under the normal NGB qualification rules. You will earn 30 NGB points and need 38 NGB points to redeem.

3 WHAT IS THE RETURN POLICY? Face Wash will follow Nerium s existing product return policy. You can find the return policy at httpa:// WHAT COMMISSIONS WILL I EARN FROM FACE WASH PURCHASES? Eligible Brand Partners may earn commissions based on the CV and QV of their orders and their customers and team s product orders. Please see the Compensation Plan for more details. ARE THERE CUSTOMER ACQUISITION BONUSES ON FACE WASH ORDERS? Yes, CABs will be offered on Face Wash orders placed by your new Preferred Customers when they enroll with Face Wash.

4 Nerium IllumaBoost Brightening & Shield FAQ WHAT IS ILLUMABOOST BRIGHTENING & SHIELD? IllumaBoost Brightening & Shield helps enhance your skincare routine by adding benefits to your existing products that help brighten, hydrate and guard against environmental stressors. Tailor-made to incorporate into your current regimen, simply mix a few pumps of IllumaBoost with your day or night cream, serum, foundation and even sunscreen for a quick boost of skinbenefiting ingredients. WHAT ARE THE KEY BENEFITS? Add IllumaBoost to your skincare products for these benefitsa: BRIGHTENA: Fights the signs of uneven skin tone and discoloration, helping skin look radiant and vibrant. DEFENDA: Formulated with ingredients known to fight environmental stressors and urban pollution. PLUMP & HYDRATEA: Increases moisturization and hydration for the appearance of soft, flattering fullness. WHAT ARE THE KEY INGREDIENTS? They key ingredients in IllumaBoost area: PhytoLuminaA: A proprietary blend of the plant bioactives alpinia officinarum root extract, physalis pubescens fruit juice and bidens pilosa. It helps skin look radiant and brighter. NiacinamideA: A well-known ingredient that helps boost the body s natural antioxidant production, resulting in the appearance of more even-toned skin. Kombucha fermenta: A unique ingredient derived from fermented tea that offers a host of skin benefits. Green teaa: A well-known antioxidant that guards against environmental damage. GlycerinA: Derived from lipids, this skin humectant absorbs moisture and supports skin s natural barrier. Sodium hyluronatea: Naturally present in the skin; binds water to skin to improve the appearance of volume and firmness. Alteromonas ferment extracta: Helps shield skin from environmental stressors. Vitamin EA: An antioxidant that helps protect the skin from free radicals. Vitamin CA: A vitamin known for its skin-brightening properties WHAT IS PHYTOLUMINA? Exclusive to Nerium, PhytoLumina is a proprietary blend of the plant bioactives alpinia officinarum root extract, physalis pubescens fruit juice and bidens pilosa. It helps skin look radiant and brighter. WHY IS THERE A SEPARATE CHAMBER THAT HOLDS THE VITAMIN C AND NIACINAMIDE? The unique, dual-compartment package seals the niacinamide and vitamin C blend in separate chambers, leaving them in their optimal states to preserve freshness until use. HOW DO YOU PREPARE ILLUMABOOST FOR USE? Take off the cap and press down the pump to open the chamber, releasing the brightening ingredients into the liquid. Shake the container until the formula is completely mixed. HOW DO I USE ILLUMABOOST? After completely mixing the formula, combine 1-2 pumps of IllumaBoost with your Night Cream, Day Cream, foundation, sunscreen or any of your skincare products. WHEN SHOULD I USE ILLUMABOOST? Use IllumaBoost day and night after cleansing your skin combine with your current skincare products or use it on its own. WHAT PRODUCTS CAN I MIX WITH ILLUMABOOST? You can mix any of your skincare products with IllumaBoost, for example Day Cream, Night Cream, foundation and sunscreen. CAN I APPLY ILLUMABOOST DIRECTLY TO MY SKIN? Yes, it is safe to apply IllumaBoost directly to your skin. Its thin texture allows the product to immediately soak into your skin without leaving a sticky or tacky residue.

5 HOW OFTEN CAN I USE ILLUMABOOST? Use IllumaBoost once or twice a day, morning and evening. WHERE SHOULD ILLUMABOOST BE USED? IllumaBoost should be used on the face, neck and décolletage. WHY DO TWO BOTTLES OF ILLUMABOOST COME IN ONE CARTON? Each bottle of IllumaBoost is meant to be used in 15 days, so the two bottles provide a month s worth of product. WHAT HAPPENS IF I DON T USE THE BOTTLE WITHIN 15 DAYS AFTER OPENING? IllumaBoost is safe to use after 15 days of opening; however, the potency of the ingredients will diminish as time passes. IS ILLUMABOOST SAFE FOR ALL SKIN TYPES? Yes, IllumaBoost is ideal for all skin types. HOW SHOULD ILLUMABOOST BE STORED? Store in a cool, dry place, tightly capped. If the product is stored correctly, it should have a two-year shelf life. DOES ILLUMABOOST HAVE AN EXPIRATION DATE? The product has an expiration date of two years. IS THERE A DIFFERENT FORMULA BETWEEN MARKETS? No. There is only one global formula for Nerium s IllumaBoost Brightening & Shield. CAN ANYONE USE ILLUMABOOST? IllumaBoost is formulated for adult use only. HOW DO I MAINTAIN THE RESULTS? Results are maintained with continuous product use. Launch and Pricing FAQs WHERE WILL ILLUMABOOST BE AVAILABLE FOR PURCHASE? The product will be available in the US, Canada, Mexico, Colombia, Korea, Japan, Australia and New Zealand. WHEN WILL ILLUMABOOST BE AVAILABLE FOR PURCHASE? As of August 1, IllumaBoost will be a permanent part of the Nerium product line. It is available for all customer types. The product will be available for onsite sales at Get Real St. Louis on July 20. It will be available online August 1, HOW MUCH IS ILLUMABOOST BRIGHTENING & SHIELD? USA (USD) $60 (QV/CVA: 55/45) Preferred/ADO $80 (QV/CVA: 55/45) Retail $75 (QV/CVA: 55/45) Wholesale Canada (CAD) $80 (QV/CVA: 55/45) Preferred/ADO $ (QV/CVA: 55/45) Retail $93.90 (QV/CVA: 55/45) Wholesale Mexico (MXN) $1,200 (QV/CVA: 55/43) Preferred/ADO $1,600 (QV/CVA: 55/43) Retail $1,470 (QV/CVA: 55/43) Wholesale Korea (KRW) 95,000 (QV/CVA: 55/50) Retail 68,000 (QV/CVA: 55/50) Preferred/ADO 83,000 (QV/CVA: 55/50) Wholesale

6 Japan (JPY) 8,000 (QV/CVA: 55/48) Preferred/ADO 10,700 (QV/CVA: 55/48) Retail 9,700 (QV/CVA: 55/48) Wholesale WHEN WILL I BE ABLE TO ADD ILLUMABOOST TO MY ADO? Customers in the US, Canada, Mexico and Japan will be able to add IllumaBoost to their ADO on August 1, HOW DO I PURCHASE ILLUMABOOST AT ADO PRICING? To purchase IllumaBoost at ADO pricing, you must be an active Brand Partner or Preferred Customer with a monthly ADO active on your account. To be active, you must have had an ADO of 80QV within the last 60 days. WILL I EARN 3UR FREE CREDITS FOR PC SALES OF ILLUMABOOST? Yes, 3UR Free credits will be earned for the sale of IllumaBoost. To see full details on how 3UR Free credits are now earned, see the 3UR Free Flyer. WILL ILLUMABOOST BE AVAILABLE FOR NGB? Yes, IllumaBoost will be eligible for NGB under the normal NGB qualification rules. You will earn 55 NGB points and need 69 NGB points to redeem. Not available for NGB redemption until September. WHAT IS THE RETURN POLICY? IllumaBoost will follow Nerium s existing product return policy. You can find the return policy at httpa:// returns. WHAT COMMISSIONS WILL I EARN FROM ILLUMABOOST PURCHASES? Eligible Brand Partners may earn commissions based on the CV and QV of their orders and their customers and team s product orders. Please see the Compensation Plan for more details. ARE THERE CAB BONUSES ON ILLUMABOOST ORDERS? Yes, CAB bonuses will be offered on IllumaBoost orders placed by your new Preferred Customers when they enroll with IllumaBoost.

7 Regimen Set FAQs WHAT ARE THE NEW PRODUCT SETS AVAILABLE FOR ADO? Nerium s all-new Advanced Skincare and Total Body sets are priced at a significant discount from retail value. They take the guesswork out of age-fighting, giving you a regimen that completely combats aging and fits perfectly into any lifestyle. WHAT IS INCLUDED IN THE TOTAL BODY SET? The Total Body set includes Age-Defying Night Cream, Age-Defying Day Cream, Firming Body Contour Cream, Youth Factor Complete Vitality Complex and Youth Factor Superfood & Antioxidant Boost. WHAT IS INCLUDED IN THE ADVANCED SKINCARE SET? Age-Defying Night Cream, Age-Defying Day Cream, Age-Defying Eye Serum, IllumaBoost Brightening & Shield, and Double- Cleansing Botanical Face Wash. WHEN WILL THE TOTAL BODY SET BE AVAILABLE ONLINE? You can purchase the Total Body Set online in the US on August 1, WHEN WILL THE TOTAL BODY SET BE AVAILABLE IN OTHER MARKETS? The Total Body Set will be available in other markets as we continue to roll out Youth Factor products. WHEN WILL THE ADVANCED SKINCARE SET BE AVAILABLE ONLINE? The Advanced Skincare Set will be available online in the US, Canada, Mexico and Japan on August 1, It will become available in additional markets as we introduce our Double-Cleansing Botanical Face Wash and Illumaboost Brightening & Shield products in those markets. WHAT IS THE PRICE OF THE TOTAL BODY SET? US $300 (QV/CVA: 280/220) Preferred/ADO $460 (QV/CVA: 280/220) Retail $420 (QV/CVA: 280/220) Wholesale WHAT IS THE PRICE OF THE ADVANCED SKINCARE SET? US $265 (QV/CVA: 250/195) Preferred/ADO $420 (QV/CVA: 250/195) Retail $380 (QV/CVA: 250/195) Wholesale Canada $349 (QV/CVA: 250/195) Preferred/ADO $ (QV/CVA: 250/195) Retail $ (QV/CVA: 250/195) Wholesale Mexico $4,600 (QV/CVA: 250/173) Preferred/ADO $7,675 (QV/CVA: 250/173) Retail $6,975 (QV/CVA: 250/173) Wholesale Japan $34,900 (QV/CVA: 250/195) Preferred/ADO $54,900 (QV/CVA: 250/195) Retail $50,100 (QV/CVA: 250/195) Wholesale

8 WILL I EARN 3UR FREE CREDITS FOR PC SALES OF THE SETS? Yes, 3UR Free credits will be earned for the sale of the Sets. To see full details on how 3UR Free credits are now earned, see the 3UR Free Flyer. WILL THE SETS BE AVAILABLE TO REDEEM USING NGB POINTS? No, you will not be able to redeem NGB points for the sets

9 Day Cream Standalone FAQ Effective August 1, 2017, Nerium International will offer our breakthrough Age-Defying Day Cream as a standalone product. This means you will be able to purchase the Day Cream without adding the Night Cream to your order. Those who have the Night/Day combo will continue to receive the product combo at a discounted price. Please read the following FAQs for more details. HOW CAN I PURCHASE DAY CREAM WITHOUT ADDING NIGHT CREAM TO MY ORDER? You can purchase your Day Cream by going to your ADO Manager or Shopping Cart and adding the Day Cream to your cart. WHAT MARKETS WILL DAY CREAM BE AVAILABLE AS A STANDALONE PRODUCT? Day Cream is already currently available as a standalone product in Korea, Japan, Colombia, Australia and New Zealand. It will be available as a standalone product in the U.S., Canada, and Mexico beginning August 1, WHAT WILL THE DAY CREAM PRICE BE? Currently you are only able to purchase the Day Cream when paired with our Night Cream for a discounted price. As a standalone product, the Day Cream will be individually priced and only discounted when you purchase the special Night and Day Combination. USA ($USD) Canada ($CAD) Mexico ($MXN) Retail: $100 PC/ADO: $75 Wholesale: $90 QV/CV: 60/54 Retail: $129 PC/ADO: $95 Wholesale: $112 QV/CV: 60/54 Retail: $1,570 PC/ADO: $1,175 Wholesale: $1,435 QV/CV: 60/42 I HAVE THE NIGHT/DAY COMBO ON MY ADO. WILL MY ADO PRICE INCREASE? No, if you have a Night Cream and Day Cream on your ADO, your ADO price will not increase. However, it is important to note going forward that to get the discounted Night/Day combo, you must select the Night/Day combo in your ADO Manager/ Shopping Cart, instead of putting each item in your cart separately. I AM RECEIVING THE DAY CREAM FOR LIFE DISCOUNT. WILL I CONTINUE TO RECEIVE MY FREE DAY CREAM? Yes, those who are receiving free Day Cream for Life will continue to receive their Day Cream for free as long as they maintain their Night and Day Combination on their ADO each month. I HAVE THE NIGHT/DAY COMBO ON MY ADO, BUT REMOVED THE NIGHT CREAM. WILL I RECEIVE THE DAY CREAM AT THE DISCOUNTED PRICE? No, if you remove the Night Cream from your ADO, your Day Cream price will be recalculated to the individual price. US CA

INTELLIGENT SKINCARE HAS ARRIVED

Introducing Age IQ Night Cream INTELLIGENT SKINCARE HAS ARRIVED WAKE TO A YOUNGER, HEALTHIER-LOOKING REFLECTION Introducing the next generation of age-fighting skincare. Age IQ Night Cream helps combat