SUSTAINABILITY REPORT 2013 AT A GLANCE
YOOX Group is the global Internet retailing partner for leading fashion & design brands. It has established itself amongst the market leaders with the multi-brand online stores yoox.com, thecorner.com and shoescribe.com as well as with numerous mono-brand online stores, all Powered by YOOX Group. The Group is also a partner of Kering, with which it has created a joint venture dedicated to the management of the mono-brand online stores of several Kering Group s luxury brands. YOOX Group is listed on the Milan Stock Exchange. 2000 Launch of the multi-brand online store yoox.com, active in Europe 2004 Foundation of YOOX Japan KK for the Japanese market 2008 Launch of the multi-brand online store thecorner.com 2010 YOOX Group enters China as a first mover in fashion e-commerce YOOX Group launches ipad app for yoox.com, on the same day as the device s official launch in USA Automation project of the global techno-logistics platform in Interporto (Bologna) 2003 Foundation of YOOX Corporation for the US market 2006 Launch of the first mono-brand online store Powered by YOOX Group: marni.com YOOX Group begins developing m-commerce 2009 2011 YOOX Group extends its outreach to 67 countries YOOX Group launches its first iphone app for yoox.com YOOX Group presents YOOXYGEN, its eco-sustainability initiative On December 3, 2009, YOOX S.p.A. was listed on the STAR segment of the Italian Stock Exchange as YOOX.MI YOOX Group introduces several mono-brand online stores such as marni.cn and dolcegabbana.com.cn in China The luxury online boutique thecorner.com opens its doors in China with the Chinese version thecorner.com.cn More information at: www..yooxgroup.com
2012 YOOX Group launches shoescribe.com, the online destination dedicated entirely to shoes YOOX Group and Kering partner to create a joint-venture dedicated to managing the mono-brand online stores for several brands of Kering Group s luxury brands The multi-brand online store yoox.com debuts in China with its Chinese version yoox.cn The multi-brand online store yoox.com launches Art at yoox.com 2013 YOOX exceeds 1 billion market cap yoox.com presents its first television commercial YOOX Group introduces its sixth currency: the Ruble YOOX is awarded the UNI EN ISO 14001:2004 Environmental Certification YOOX enters FTSE MIB More than 100 COUNTRIES SERVED 1 order every 11 seconds ORDER FREQUENCY 99.4% OF DELIVERIES ON TIME 6 LOCAL CURRENCIES MANAGED AS AT 31 DECEMBER 2013, 10 CURRENCIES IN 2014 11 LANGUAGES 7 CUSTOMER CARE CENTRES 7 LOCAL OFFICES IN ITALY, USA, JAPAN, FRANCE, SPAIN, CHINA AND HONG KONG THE FOUR DIMENSIONS OF YOOX'S SUSTAINABILITY MARKET PEOPLE COMMUNITY PLANET
YOOX VALUES SPIRIT The spirit of YOOX Group is the people who work here. Their passion, their talents and their minds are the engine behind YOOX Group, which transforms individual efforts into team value. ETHICS YOOX Group s success is based on honesty, transparency, integrity and privacy in dealing with clients and in interpersonal relations and on the ability to translate shared ethics into credibility and results. LISTENING TO THE CLIENT At YOOX Group we draw our strength from the ability to listen to our clients and put ourselves in their shoes. INTERNATIONALITY YOOX Group s international expansion requires understanding and respecting the differences between countries by building connections and integrating with local culture. INNOVATION YOOX Group is different with its distinct identity based on quality, creativity and innovation. ITALIAN DNA YOOX Group was born in Italy, from which it gets its aesthetic calling, world renowned fashion and design products, and the ability to combine flexibility with complexity. EXCELLENT PERFORMANCE YOOX Group strives for excellence in delivering fast, quality results. In order to do so we believe in a work environment that recognises and strengthens th the performance and potential of our employees. FERTILE GROWTH YOOX Group s growth is fuelled by constantly improving how resources are used and optimizing energy in a way that respects the environment, because YOOX Group firmly believes that t the energy for ideas of the future is green.
MARKET 3 online stores MULTI-BRAND 37 online ne stores MONO-BRAND Euro 456 million NET REVENU UES IN 2013 +21.2% GROWTH IN NET REV VENUES IN 2013 2.8 million ORDERS IN 2013 1.1 1 million ACTIVE CUSTOME MERS IN 2013 +658.1% SHAR ARE PRICE INCREASE AS OF 31 DECEMBER EMBE ER 2013 COMPARED WITH ITS IPO PRICE 23 December er 2013 YOOX ENTERS FTSE MIB 13.2 million MONTHLY UNIQUE VISITORS 2 ethical indexes FTSE ECPI ITALIA SRI AND THE STANDARD ETHICS ITALIAN INDEX
PEOPLE YOOX s People are the heart and soul of the Group. Working passionately across every time zone, they are a young team that continues to grow, both in number and expertise. From the US to Hong Kong, from fashion to technology and from web marketing to logistics, they are united in their enthusiasm to be part of a unique project. 713 EMPLOYEES (+20% compared with 2012; +52% over the last three years) 32 EMPLOYEES AVERAGE AGE HOME-WORKING PROGRAMME LAUNCHED IN 2013 TO IMPROVE WORK-LIFE BALANCE LAUNCH OF ENJOYOOX, THE 360 PROGRAMME THATT OFFERS EXCLUSIVE BENEFITS TO EMPLOYEES CULTIVATING EXCELLENCE AND PROMOTING TALENT THROUGH 15,469 HOURS OF TRAINING 34 DIFFERENT NATIONALITIES 56% OF EMPLOYEES ARE FEMALE 87% OF EMPLOYEES ON A PERMANENT CONTRACT
COMMUNITY WHO S ON NEXT? and WHO S ON NEXT? UOMO ANDAM FASHION AWARD THE VOGUE TALENTS CORNER BYTE INTO ITALIAN STYLE FOR THE SLOW FOOD FOUNDATION FOR BIODIVERSITY PADIGLIONE CREPACCIO AT YOOX.COM POMELLATO & VOGUE FOR FIEO CFDA/VOGUE FASHION FUND THE ARTISTS COLOURING BOOK OF ABCs FOR THE KIDS COMPANY CHARITY More than 50 PROJECTS TO SUPPORT EMERGING TALENT IN RECENT YEARS More than 20 NOT-FOR-PROFIT ORGANISATIONS SUPPORTED BY YOOX4LOVE IN RECENT YEARS KEY: *Initiatives dedicated to research *Projects to promote and fund humanitarian programmes and scientific initiatives *Initiatives to support endangered communities and victims of natural disasters
PLANET 49% ENERGY CONSUMPTION FROM RENEWABLE SOURCES 100% COMPANY CARS ARE HYBRID VEHICLES YOOX IS ONE OF THE TOP 3 ITALIAN PERFORMERS IN THE CDPI (CLIMATE PERFORMANCE LEADERSHIP INDEX) ACCORDING TO THE CARBON DISCLOSURE PROJECT 2013 ECOBOX: INTERNATIONALLY CERTIFIED PACKAGING USED TO DELIVER ALL OVER THE WORLD YOOXYGEN ECO-SUSTAINABLE GUIDELINES: HANDBOOK TO ENCOURAGE ECO-FRIENDLY PRACTICES AMONG YOOX EMPLOYEES YOOX ACHIEVED UNI EN ISO 14001:2004 ENVIRONMENTAL CERTIFICATION, CONFIRMING ITS COMPLIANCE WITH THE ENVIRONMENTAL MANAGEMENT SYSTEM
YOOX Group s environmental sustainability programme launched in 2009 to spread and promote respect for the environment More than 100 sustainable brands on yoox.com 2013 PROJECTS: MASTER & MUSE BY AMBER VALLETTA AT THE HEART OF THE YOOXYGEN INITIATIVE IS ECO-MMERCE, A DEDICATED SPACE ON YOOX.COM PROMOTING ECO-FRIENDLY FASHION AND DESIGN ESTETHICA YOOXYGEN S INTERNATIONAL PROJECTS AND INITIATIVES WORK WITH DESIGNERS AND CELEBRITIES TO RAISE AWARENESS OF ENVIRONMENTAL PROTECTION TO ITS MILLIONS OF USERS IOU PROJECT FOR YOOXYGEN GENERATION PACIFIQUE & LE DICTATEUR YOOXYGEN HAS PARTNERED WITH GREEN CROSS INTERNATIONAL, AN ENVIRONMENTAL NOT-FOR-PROFIT ORGANISATION THATT PROMOTES AND FUNDS ENVIRONMENTAL AND HUMANITARIAN INITIATIVES Printed on PEFC certified paper