UHB151X Hair tonics Unit reference number: M/507/5621 Level: 3 Guided Learning (GL) hours: 20 Overview This unit is about understanding the available range of hair tonics that offer features and benefits to clients who have a range of hair textures, characteristics and scalp conditions. Learners will understand the range of products that is available, their properties and how they could benefit the client. Learners will develop the knowledge to be able to discuss and recommend suitable hair tonics to the client within a professional and commercial consultation service. Learners will also develop an understanding of how to work safely and hygienically and factors which affect and influence the use of hair tonics. Learning outcomes On completion of this unit, learners will: LO1 Know the barbershop procedures for offering and recommending hair tonics LO2 Understand the factors which influence the use of hair tonics LO3 Know the hair tonics in the range LO4 Be able to prepare for offering and recommending hair tonics LO5 Be able to provide and apply hair tonics Version 7 1
Assessment requirements Learners must produce a portfolio of evidence which includes: 1. Service portfolio 2. Summative practical assessment 1. Service portfolio Learners must produce a service portfolio that includes assessed evidence covering all the theory assessment criteria in the unit. The service portfolio must also contain evidence relating to the practical assessment criteria. At a minimum the hair tonic service portfolio for this unit must cover all of the following: Carried out a minimum of 5 products synopsis Considered hair tonics that are suitable for different lengths - Short - Mid-length - Long hair Considered hair tonics that are suitable for all hair and scalp characteristics - Dry hair condition - Chemically or physically damaged hair - Dull limp hair - Dandruff and dry scalp conditions - Oily scalp conditions - Male pattern baldness Given all types of advice - Initial consultation to agree service - Aftercare - Post application maintenance where applicable - Additional products and services that may benefit the client The service portfolio is a requirement which must be completed prior to learners undertaking the one summative practical assessment. Evidence from the one summative practical assessment must also be presented in the service portfolio. 2. Summative practical assessment Learners should carry out hair tonic service on one client which will be observed and marked by centre assessors. Learners should achieve all assessment criteria in order to pass and achieve the unit. The summative practical assessment must take place in a real or realistic working environment, on a real client. At a minimum the summative practical assessment for this unit must cover: Service hair tonic recommendation and application - One client to have the hair tonic service performed within a commercial time appropriate to client s hair and scalp type to produce a barbershop professional finish 2
Products, tools and equipment appropriate hair tonic products, combs, brushes, sectioning clips/clamps (if appropriate), and personal protective equipment such as gloves and apron to protect clothes and skin should be used Recorded professional discussion can also be used as an assessment method attached to the practical assessment and is particularly useful for gathering evidence for criteria related to evaluation and reflection. Professional discussions should be planned and recorded. 3
Unit content LO1 Know the barbershop procedures for offering and recommending hair tonics Explain the importance of good personal presentation: Personal presentation is important in creating an overall good impression and promotes client satisfaction, repeat/new business and reputation for the stylist/barbershop. Learners must: Have a positive image and attitude Ensure barbershop uniform requirements are adhered to. Each barbershop will have different requirements and expect learners to dress appropriately. As a general rule closed in low heel shoes should be worn. Where tights/stockings/socks are worn, these should be clean and free from ladders or holes. Smart non-restrictive clothes for ease of movement with sleeves or jewellery that do not touch the client whilst the service is provided. Other examples may include a set uniform or tee shirt with or without barbershop logo Be presentable and have good personal hygiene including clean clothes, clean teeth and fresh breath Ensure they avoid a strong smell of tobacco or heavy perfume or aftershave Ensure they maintain good posture throughout the service with weight evenly balanced State the barbershop procedures when offering and recommending hair tonics: A clean and hygienic working area will help create an overall good impression to the client and prevent cross-infection. Learners will have knowledge of health and safety Explain how to recognise relevant hazards and risks when using hair tonics: Within a barbershop safety is of paramount importance and learners must know how to recognise potential harm or injury that may occur Hazard anything that has the potential to cause harm, e.g. lids left unsecured on tonic bottles that could spill Risk a chance, high or low, that harm caused by the hazard will occur, e.g. someone may slip on any hair tonic that has spilt Work safely throughout the offering and providing of hair tonic service ensuring maintenance of electrical equipment is monitored where appropriate Make visual checks on electrical items for safe use Dispose of waste appropriately to minimise risk of cross-infection and ensure it does not pose a risk to the environment 4
LO2 Understand the factors which influence the use of hair tonics Identify the hair classifications and characteristics: Type 1: Straight hair Type 2: Wavy hair Type 3: Curly hair Type 4: Very curly hair Hair classifications table 1a Fine/thin 1b Medium 1c Coarse Straight Straight with volume Straight difficult hair 2a Fine/thin 2b Medium 2c Coarse S pattern Frizzy S pattern Very frizzy S pattern 3a Fine/thin 3b Medium 3c Coarse Soft curl Loose curl Tight curl 4a Fine/thin 4b Medium 4c Coarse Tight coiled curl Z pattern and spring Tight Z pattern pattern curl Client with a hair classification of 1a fine/thin hair would influence product choice. Explain how factors influence the suitability of hair tonics: Density this is defined as the numbers of hairs on the scalp this will affect the choice of tools and products used and the duration of the service Texture this is defined as the circumference of an individual strand of hair. Hair can be fine, medium or coarse. Coarse hair has the largest circumference and fine hair the smallest Porosity this relates to the condition of the cuticle. Porosity levels are caused by both chemical and physical damage. Cuticles which are raised and feel rough are known as porous and will absorb water and products more easily and unevenly. Suitable treatment products and advice may be required if hair is porous Hygroscopic hair has the ability to absorb moisture into the cortex and this is called hygroscopic Lifestyle this is about the client s everyday activities and working patterns Hair length this will affect the general condition of the hair Describe factors that can prevent or restrict the features and benefits of hair tonics: A contra-indication to the hair and scalp can prevent effective use of hair tonics, e.g. a client with an open wound would not be able to have hair tonics as they would sting the scalp Learners must identify contra-indications to using hair tonics - Scalp sensitivity an inflamed, sore and red scalp may prevent some hair tonics being placed on scalp and care should be taken when using some hair tonics Hair and skin disorders and diseases - Contagious can be passed person to person and may prevent service Viral warts, herpes Fungal ringworm Animal parasites head lice, scabies - Non-contagious may prevent service depending on the severity of condition Sebaceous cyst lump on top or under scalp / head Psoriasis dry silvery scales of skin Contact dermatitis dry, red, sore, itchy may possibly be weeping Recent scar/tissue injury may be tender when using hair tonics 5
Hair loss, possible after hair extension removal, medication, stress or trauma (alopecia); use hair tonics following manufacturers instruction to ensure the best result from hair tonic application Hair defects Trichorrhexis Nodosa, rough swollen broken shaft, require extreme care when using hair tonics on the hair and correct product use is important Describe the effects of using hair and scalp tonics: Learners must know that hair tonics Are used for male and female clients Can be used to style hair Are either oil based, spirit based or herbal Are scented Can be applied to wet or dry hair Are used to improve the condition of the hair or scalp State the application technique to apply tonics: Place into hands and massage into hair and scalp until evenly spread Hair tonics must be brushed through the hair State the importance of effective questioning when consulting with the client: An important factor of offering and recommending suitable hair tonics is to understand the client requirements. Learners must understand the importance of questioning the client prior to, during and after application of hair tonics regarding their personal needs. Learners will use questioning to communicate with the client in a way that meets the client s individual needs The client will feel valued if references are made regarding their comfort Offering refreshments (if available) will add to the service and general ambience to personalise the service A happy client rebooks for future service and recommends and promotes services 6
LO3 Know the hair tonics in the range State the products, tools and equipment required for applying hair tonics: Products - Scalp tonic the scalp tonic must be the appropriate tonic for client s scalp condition. Regular use of a scalp tonic can nourish the scalp. It can strengthen hair follicles and inhibit dandruff - Hair regrowth tonic hair growth tonics claim to nourish the scalp and encourage hair growth - Hair anti-fall tonic hair anti-fall tonics contain a arginine based formula that helps build broken hair fibre and boosts microcirculation to the root area - Therapeutic hair oil tonic therapeutic hair oil tonic is a natural product. It is suitable for all hair types and is best used regularly to help nourish the scalp and revitalise the hair Describe the features and benefits of the hair tonics in the range: Learners must be able to describe the features and benefits of using hair tonics Loosening of the scalp tissue Relaxation and a feeling of wellbeing Stimulation of the scalp Counteraction of dry hair/scalp Control or reduction of oily scalp 7
LO4 Be able to prepare for offering and recommending hair tonics Prepare and check the area and products prior to the service: Preparation is an important feature when offering and recommending hair tonics, not least because it enables learners to work safely and methodically. Learners will ensure that the cleanliness and health and safety standards within the barbershop are maintained to enhance the client s overall satisfaction. Learners will prepare the working area - Learners will organise hair tonics in advance making provision for a diverse range of clients needs. Learners will Ensure there is adequate room around the work area Ensure all work areas are free from hair, including basin, chair, trolley, work station/dressing unit and floor Move chairs to remove and wipe away any dropped products, check base of chairs for cleanliness and wipe seat and back of chair or apply fresh cover Ensure trolleys are systematically cleaned between services, removing unwanted items and replaced with freshly cleaned/ sterilised items Ensure towels, capes and client outer gowns are clean and freshly laundered for service and removed after use Learners will prepare products - Learners must ensure a range of products is available. Products should be displayed either at the work area, on a separate display trolley or by a visual chart. Learners must ensure that client has full range of available product choice. There must be sufficient products available, in good condition, clean and appropriate for all possible hair types and scalp conditions Preparation of learners - Learners will present themselves professionally, displaying Readiness for the service A good attitude Personality/persona fitting for the barbershop Good communication and listening skills Good posture throughout the hair tonic service Prepare the client for hair tonic application: Learners will ensure that an appropriate shampoo has been used to prepare the client s hair. Learners must ensure there are no excess products remaining in the hair to inhibit the application of hair tonics to the hair and scalp Prepare client; learners must: - Remove obstructive jewellery or items that would inhibit the application of hair tonics, e.g. earrings or necklace - Adjust height of the client s chair to avoid excessive bending by learners, but remain comfortable for client. Where necessary a foot stand to be positioned for client comfort - Ensure the client maintains the correct posture to avoid hazard or risk - Confirm that the client is comfortable at start of service 8
Explain and agree service outcomes with the client: Conduct a visual and manual check of the hair and scalp Identify influencing factors and discuss these with client Agree choice of products with the client Agree service outcome with the client 9
LO5 Be able to provide and apply hair tonics Select appropriate tonics for the hair: Learners must demonstrate they have identified and used the most suitable hair tonic to meet the hair and scalp type Application of hair tonics will depend on - Hair classification - Hair characteristics - Length - Condition - Density - Texture - Porosity - Influencing factors Products learners will choose the most appropriate hair tonic for the client s hair and scalp condition. Hair tonics chosen will aid the client s hair and scalp condition. Learners must demonstrate correct choice and even application of hair tonic Use safe and hygienic working methods throughout the service: Demonstrate they have clean products that are suitable throughout the service Display safe usage of all hair tonics during application and storage Ensure the use of products does not cause harm or present a risk Demonstrate safe storage as some products may lose their ability to work or may present a risk or hazard, e.g. some products may evaporate if the lid is left off or not securely in place Display good processes of application of products, e.g. carefully applying hair tonics to avoid damaging the client s skin, ears or eyes Carry out a service without causing danger or damage to self, client or work areas intentionally or by accident Identify potential risks and hazards clean up spillages immediately Use products appropriately: Products - Learners will demonstrate they can use the correct products appropriate to the client s hair and scalp condition. An example of this would be using a scalp treatment when a client has a dry scalp condition - Learners will apply the hair tonics evenly and economically Use a combination of techniques to achieve the desired outcome considering influencing factors: Learners will display an aptitude in controlling techniques, using products effectively and economically. Ensure hair is shampooed at start of service with the appropriate shampoo for the client s hair and scalp Use the correct products for hair classification/type Apply products in logical sequence and appropriate to the service Be time and cost effective, e.g. a client with short fine hair would not expect the application to take an hour 10
Techniques learners will use and adapt techniques appropriately to apply hair tonics, taking into consideration all influencing factors. Learners must - Ensure the hair is not pulled beyond its tensile strength - Demonstrate dexterity in application of hair tonics - Apply the hair tonics in a logical sequence - Demonstrate safe and hygienic working methods when applying hair tonics Provide in-service checks with the client: Learners will use appropriate communication and questioning techniques to check on client comfort and general well-being throughout the service Learners must ensure checks with the client confirms agreement of progress Learners must demonstrate that the hair tonics may enhance and/or aid hair and scalp conditions, e.g. hair tonic that has moisturising benefits will improve the appearance of dry hair and scalp conditions Provide advice and recommendations to the client: Learners will ensure they have promoted the benefits of hair tonics and provided homecare advice where required 11
Employability skills to be demonstrated throughout the practical assessment Communication: Adapt and tailor approach for different clients, e.g. new and existing clients, male and female clients Allow sufficient time for the consultation and communicate clearly and concisely to explain the concept of the treatment/service, encouraging clients to ask questions; offer reassurance Use positive verbal communication, e.g. speaking manner and tone of voice, being supportive, respectful, sensitive to client, using open questioning to obtain information Use positive non-verbal communication, e.g. eye contact, body language, active listening Promote good will and trust by using good communication Customer service: Have an awareness of the principles of customer service, e.g. quality, keeping promises, managing customer expectations, customer satisfaction, speed of services and treatments, offering reassurance Show good practice in customer service, e.g. meeting and exceeding customer needs and expectations, demonstrating a willingness to please the customer, treating the customer as an individual Invest time in explaining the concept of the treatment/service clearly but concisely to the client, encouraging them to ask questions Deal quickly and effectively with any complaints or issues, e.g. know who to refer to if needed Know the importance of customer service to a business, e.g. professional image, reputation, customer retention, customer satisfaction, customer relationships Know the impact of poor customer service, e.g. dissatisfied customers will seek out competitors, loss of reputation, loss of profit, frequent complaints Manage client expectations and identify requirements Commercial and environmental awareness: Adopt eco-friendly and cost-efficient use of resources, minimising waste, e.g. all products measured correctly, efficient use and correct disposal of consumables; recycle where possible Be aware of others and protect their space when using products, specifically aerosols, e.g. sprays used in nail treatments or hair services All used products will be disposed of in accordance with the salon rules and legislative guidelines Ensure all electrical equipment switches are turned off when not in use Identify opportunities to promote and sell additional products and treatments, e.g. during consultation or when providing aftercare advice Talk and actively listen, to gain knowledge of client preferences and routines so that the retail selling approach is personalised Be aware of competitors for commercial success, e.g. local salon offers and promotions, new treatments/services Know the unique selling points of treatments/services to offer the most appropriate advice Know business goals and sales targets to encourage focus on the vision of the business and its long term goals, e.g. seasonal promotional offers 12
Know how to advertise and display special offers, promotions, e.g. local newspaper stories, awards, photographs, thank you letters/cards Promote any loyalty schemes or special offers for repeat/new clients and the benefits of other products and services, e.g. buy one get one free, introductory offers Offer new/additional products and services to existing or new clients to promote self/salon experiences Ensure the cost reflects the time taken to provide the treatment/service, reflecting commercial times allocated, e.g. tailor cost to client characteristics 13
Assessment criteria In order to pass this unit, learners must achieve all pass criteria. The pass criteria relate to the proficient demonstration of skills and knowledge. Learning outcome The learner must: Assessment Criteria The learner can: LO1 Know the barbershop procedures for offering and recommending hair tonics LO2 Understand the factors which influence the use of hair tonics P1 Explain the importance of good personal presentation P2 State the barbershop procedures when offering and recommending hair tonics P3 Explain how to recognise relevant hazards and risks when using hair tonics P4 Identify the hair classifications and characteristics P5 Explain how factors influence the suitability of hair tonics P6 Describe factors that can prevent or restrict the features and benefits of hair tonics P7 Describe the effects of using hair and scalp tonics P8 State the technique to apply tonics P9 State the importance of effective questioning when consulting with the client LO3 Know the hair tonics in the range P10 State the products, tools and equipment required for applying hair tonics P11 Describe the features and benefits of the hair tonics in the range LO4 Be able to prepare for offering and recommending hair tonics LO5 Be able to provide and apply hair tonics P12 Prepare and check the area and products prior to the service P13 Prepare the client for hair tonic application P14 Explain and agree service outcomes with the client P15 Select appropriate hair tonics for the hair P16 Use safe and hygienic working methods throughout the service P17 Use products appropriately P18 Use a combination of techniques to achieve the desired outcome considering influencing factors P19 Provide in-service checks with the client P20 Provide advice and recommendations to the client 14
Assessment guidance Assessors must use the amplified assessment guidance in this section to judge whether practical assessment criteria have been achieved. P12 Prepare and check the area and products prior to the service Learners must prepare and check the area, and have the full range of hair tonic products, tools and equipment prior to the service. Learners must understand that preparation is an important feature of offering hair tonics to the client. Learners will ensure that the cleanliness and health and safety standards within the work area are maintained. P13 Prepare the client for hair tonic application Learners will ensure that an appropriate shampoo has been used to prepare the client s hair. Learners must ensure there are no excess products remaining in the hair to inhibit the application of hair tonics to the hair and scalp and that all jewellery that may inhibit the service has been removed and that the client is correctly gowned and ready for the hair tonic application. P14 Explain and agree service outcomes with the client Learners must conduct a visual and manual check of the hair and scalp and identify influencing factors and discuss these with the client. Learners must agree choice of products with the client and discuss and agree the service outcome. P15 Select appropriate hair tonics for the hair Learners will choose the most appropriate hair tonic for the client s hair and scalp condition. Hair tonics chosen will aid the client s hair and scalp condition based on consultation and visual checks. Learners must demonstrate correct choice and even application of hair tonic. P16 Use safe and hygienic working methods throughout the service Learners must demonstrate they have clean products that are suitable throughout the service and display safe usage of all hair tonics during application and storage. Products should be stored, handled, used and disposed of following the manufacturers instructions. P17 Use products appropriately Learners must demonstrate they can use the correct products appropriate to the client s hair and scalp condition. Learners must apply the hair tonics evenly and economically. 15
P18 Use a combination of techniques to achieve the desired outcome considering influencing factors Learners must display an aptitude in controlling techniques, using products effectively and economically. The learners must ensure hair is shampooed at the start of service with the appropriate shampoo for the client s hair and scalp and hair classification/type. The products should be applied in a logical sequence and appropriate to the service. The learners must be time and cost effective. The techniques the learners will use must be adapted appropriately to apply hair tonics, taking into consideration all influencing factors. The learners must ensure the hair is not pulled beyond its tensile strength and be able to demonstrate dexterity in application of hair tonics whilst demonstrating safe and hygienic working methods. P19 Provide in-service checks with the client Learners must use appropriate communication and questioning techniques to check on client comfort and general well-being throughout the service. Learners must ensure checks with the client confirms agreement of progress. P20 Provide advice and recommendations to the client Learners will ensure they have promoted the benefits of hair tonics and provided homecare advice where required, avoiding the use of technical jargon. 16
Resources The special resources required for this unit are access to a real or realistic working environment which supports the providing, offering and recommending hair tonics. Learners must also have access to health and safety standards, manufacturers instructions, and full range of hair tonics. Delivery guidance Teachers are encouraged to use innovative, practical and engaging delivery methods to enhance the learning experience. Learners may benefit from: Meaningful employer engagement so they relate to what is being learned to the real world of work and understand commercial competency and products available Work experience within a commercial barbershop so they can practise to hone their skills in a real environment Using interactive information and technology, systems and hardware so they can learn about concepts and theories, research current trends, research product knowledge and produce visual aids Links with other units This unit is closely linked with the following units: UCO28M Health and safety in the salon Health and safety greatly underpins the present unit. Learners will be required to apply knowledge and understanding of health and safety for applying hair tonics when providing the service in a real or realistic working environment. UHB139M Hairdressing consultation Alongside health and safety in the barbershop, consultation underpins every other professional hair service and should be the first unit delivered. Performing a thorough consultation before all barbershop services is a necessity by learners and this unit supports all technical units within the qualification. 17