Healesville Living and Learning Centre Student Handbook 2016 Certificate III in Hairdressing SIH30111
Course Information Certificate III in Hairdressing SIH30111 R.T.O. No.:3851 A.B.N. 78 831 662 475 Incorporation Number: A2731 Page 1
CONTENTS COURSE STRUCTURE... 3 Course Description... 3 Aims... 3 Course Entry Requirements:... 3 Course Structure:... 3 Course Outline... 3 COURSE STRUCTURE... 5 Core Units:... 5 Self-Directed Learning... 5 Salon Practise... 5 EMPLOYABILITY SKILLS... 6 QUALIFICATION PATHWAYS... 7 R.T.O. No.:3851 A.B.N. 78 831 662 475 Incorporation Number: A2731 Page 2
COURSE STRUCTURE Course Description Certificate III in Hairdressing SIH30111 is the national qualification to work as a hairdresser, and is the standard entry level qualification for the hairdressing industry. The program will be delivered in our hairdressing training room that provides hands on, demonstrative learning. The students will have a combination of theory and practice performing tasks that they will be required to complete in a salon. Aims This course aims to provide participants with the knowledge and skills to achieve competencies that will enhance their employment prospects in the hairdressing or hairdressing related industries. It also aims to enable participants to gain a recognized credential and make a more informed choice of vocation and career paths. Course Entry Requirements: Students need to have completed Certificate II in Hairdressing or equivalent. Minimum age of 16 years. Course Structure: This course is run 1 days per week over 2 years that includes self paced learning, and at least 120 hours of work experience. Course Outline Core Units Participate in environmentally sustainable work practices Identify current resource use Comply with environmental regulations Seek opportunities to improve resource efficiency Conduct financial transactions Operate point-of-sale equipment Perform point-of-sale transactions Complete sales Remove takings from register or terminal Reconcile takings Provide service to clients Receive clients Deliver customer service to clients Schedule clients Respond to client complaints Identify clients special customer service needs Perform shampoo and basin services Gown and protect clients Prepare for pre-service shampoos and treatments Perform pre-service shampoos and treatments Remove processed colour products from hair Remove processed foils from hair Perform a full client consultation Conduct a client analysis Visualise and communicate end results Organise a follow-through plan Respond to service related and technical problems Respond to conflicts and client complaints Propose remedial action to solve client technical dissatisfaction Design haircut structures Draw outline shapes Create haircut plans Apply one length or solid haircut structures Plan one length or solid haircut structures Apply solid form techniques Select and apply drying techniques Apply graduated haircut structures Plan graduated haircut structures Apply graduation techniques Apply layered haircut structures Plan layered haircut structures Apply layering techniques Apply over-comb techniques Plan tapered haircut structures Apply scissor-over-comb techniques Apply clipper-over-comb techniques Outline haircuts Perform chemical curling and volumising services Assess hair and consult with client Select and apply reforming products and equipment Rinse and neutralise hair Perform chemical straightening and relaxing service Assess hair and consult with client Select and apply products and equipment Rinse and neutralise hair Colour and lighten hair Consult with client Prepare client for service Select and use colour and high lift tint products Design and perform full and partial highlighting techniques Consult with client and prepare for service Select and use products and equipment Process and remove product Neutralise unwanted colours and tones Consult with client Analyse unwanted colour and tones Select and apply products R.T.O. No.:3851 A.B.N. 78 831 662 475 Incorporation Number: A2731 Page 3
COURSE STRUCTURE Perform on scalp head and retouch bleach services Consult with client and prepare for service Select and use bleach products Design and apply short to medium length hair design finishes Analyse client characteristics Consult with client and confirm a finished look Maintain and organise tools, equipment and work areas Clean, disinfect and store tools and equipment Maintain tools and equipment Organise work areas Clean work areas Apply the principles of hairdressing science Apply knowledge of skin structure and function Apply knowledge of hair structure and function Apply knowledge of cosmetic chemistry Apply knowledge of hairdressing products Promote hair and scalp care Identify and treat hair and scalp conditions Consult with client Recognise abnormal hair and scalp conditions Treat hair and scalp Test skin for possible allergic reactions Coordinate clients and services Coordinate own client bookings Provide simultaneous service to multiple clients Integrate salon team tasks with service provision Develop and expand client base Promote products and services Build a return client base Manage and use information about clients Apply salon safety procedures Handle and use chemicals safely Handle hairdressing equipment safely Practise personal hygiene and healthy posture Apply basic safety procedures Apply basic emergency procedures Communicate in the workplace Establish contact with customers Process information Communicate with customers and colleagues from diverse backgrounds Work in a team Read and interpret retail documents Work effectively in a customer service environment Work within organisational requirements Support the work team Maintain personal presentation Develop effective work habits Elective Units: Perform head, neck and shoulder massage Prepare client for massage Perform massage techniques Plan services for special events Consult with clients Advise on additional services Combine structures for current haircut designs Plan the haircut Apply cutting techniques Combine structures for traditional and classic men s haircut designs Analyse client characteristics and requirements Apply cutting techniques Outline haircut Design and maintain beards and moustaches Design beards and moustaches Select and apply tools and equipment Perform an outline shave Finalise service Design and apply classic long hair up styles Analyse client characteristics Consult with client and confirm a finished look Prepare the hair Apply relevant techniques to create a finished long hair design R.T.O. No.:3851 A.B.N. 78 831 662 475 Incorporation Number: A2731 Page 4
COURSE STRUCTURE Certificate III in Hairdressing To achieve a Certificate III in Hairdressing, 32 units must be completed comprising 26 core units and 6 electives. Units of Competency: Unit of Competency Module Title Class Hours Self- Directed Learning Unit Hours Core Units BSBSUS201 Participate in environmentally sustainable work practices 20 3 23 SIBXCCS201A Conduct financial transactions 25 3 28 SIBXCCS201A Provide service to clients 30 3 33 SIHHBAS201A Perform shampoo and basin services 40 3 43 SIHHCCS302A Perform a full client consultation 30 3 33 SIHHCCS303A Respond to service related and technical problems 30 3 33 SIHHHCS301A Design haircut structures 20 3 23 SIHHHCS302A Apply one length or solid haircut structures 25 3 28 SIHHHCS303A Apply graduated haircut structures 30 3 33 SIHHHCS304A Apply layered haircut structures 30 3 33 SIHHHCS305A Apply over-comb techniques 25 3 28 SIHHHRS302A Perform chemical curling and volumising services 50 3 53 SIHHHRS303A Perform chemical straightening and relaxing services 30 3 33 SIHHCLS302A Colour and lighten hair 50 3 53 SIHHCLS303A Design and perform full and partial highlighting techniques 25 3 28 SIHHCLS304A Neutralise unwanted colours and tones 35 3 38 SIHHCLS305A Perform on scalp full head and retouch bleach services 30 3 33 SIHHHDS303A Design and apply short to medium length hair design finishes 50 3 53 SIHHIND201A Maintain and organise tools, equipment and work areas 20 3 23 SIHHHSC301A Apply the principles of hairdressing science 25 3 28 SIHHHSC302A Identify and treat scalp conditions 15 3 18 SIHHIND303A Coordinate clients and services 35 3 38 SIHHIND304A Develop and expand a client base 35 3 38 SIHHOHS201A Apply salon safety procedures 20 2 22 SIRXCOM001A Communicate in the workplace 40 3 43 SIRXIND101 Work effectively in a customer service environment 42 3 45 Elective Units SIHHBAS202A Perform head, neck and shoulder massage 20 3 23 SIHHCCS304A Plan services for special events 20 3 23 SIHHHCS306A Combine structures for current haircut designs 40 3 43 SIHHHCS307A Combine structures for traditional and classic men s haircut designs 40 3 43 SIHHHCS308A Design and maintain beards and moustaches 10 3 13 SIHHHDS304A Design and apply classic long hair up styles 30 3 33 Totals: 967 95 1062 An additional 120 hours of work experience is required over the duration of the course to achieve satisfactory completion. Self-Directed Learning Students will be required to complete tasks, gather information and work on assignments outside of class hours. Salon Practise As an incorporated, assessable component of this course, students will participate in salon practise where they will receive hands-on experience working with real clients from within the community. R.T.O. No.:3851 A.B.N. 78 831 662 475 Incorporation Number: A2731 Page 5
EMPLOYABILITY SKILLS SIH30111 Certificate III in Hairdressing The following table contains a summary of the Employability Skills required by the Hairdressing Industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Employability Skill Communication Teamwork Industry/enterprise requirements for the qualification include: Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive experience that reflects salon values. Negotiate responsively with client to suggest new looks, products, and services and to ensure and confirm client satisfaction. Give clear instructions to apprentices and other team members and regularly carry out verbal instructions from other team members and supervisors. Read and interpret simple workplace documents. Complete simple written workplace forms and share work related information with other team members. Supervise apprentices and work collaboratively with other team members, supporting the team, respecting and understanding others views and giving and receiving feedback in the context of a salon environment where employees are expected to perform their individual tasks but also look for opportunities to assist others at peak client periods and to share technical expertise. Problem solving Demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible. Solve technical and service problems in the context of a team structure where, decisions may be made independently or may be referred to another technical team member or a supervisor for support or resolution depending upon salon policy and procedures. Initiative and enterprise Act independently within the context of a team structure where some supervision may occur. Regularly suggest new hairdressing design, service and product ideas to clients. Planning and organising Plan and carry out complex technical and salon tasks to accommodate salon timelines and priorities. Self-management Understand and follow salon policies regarding work availability, rosters and work duties. Work within the salon culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and the ability to efficiently prioritise and complete delegated tasks under instruction. Learning Identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best at work. Seek opportunities to learn new ways of doing things and implement changes within the context of salon procedures and wider industry product and technical developments. R.T.O. No.:3851 A.B.N. 78 831 662 475 Incorporation Number: A2731 Page 6
QUALIFICATION PATHWAYS Due to the broad range of elective options available at Certificate IV and Diploma levels, there is also the potential to gain recognition against qualifications within other industry sectors that draw upon related skills, such as Retail, Business and Health. Certificate II in Hairdressing Skills and knowledge to begin a career in hairdressing, working under supervision as an assistant to other operators performing a limited range of hairdressing tasks. DIRECT ENTRY POINT: Individuals without industry experience or qualifications Certificate III in Hairdressing Skills and knowledge to work as a hairdressing practitioner in a salon team with responsibility for own outputs, and responsibility for the supervision of others including apprentices. This role includes providing a wide range of hairdressing services/ treatments to clients. Certificate IV in Hairdressing Skills and knowledge to work as a highly skilled hairdressing practitioner, providing technical leadership and/or training to other hairdressers and specialised, complex services/treatment Certificate IV in Trichology Skills and knowledge to work as a trichologist consulting with clients/patients developing and applying scalp treatment therapies, performing hair loss diagnosis and designing and applying hair loss therapies. Diploma of Hairdressing Salon Management Skills and knowledge to work as a hairdressing salon manager, providing leadership to small teams and managing quality customer service. Also enables the development of small business management skills required by the owner/manager of a hairdressing salon. RECOGNITION OF PRIOR LEARNING (RECOGNITION OF CURRENT COMPETENCIES) R.T.O. No.:3851 A.B.N. 78 831 662 475 Incorporation Number: A2731 Page 7