[REVISED JANUARY 2014] STANDARDS FOR PROFESSIONAL APPEARANCE EMPLOYEE WORK APPAREL/UNIFORMS It is essential for each employee to present a professional, well groomed appearance. All employees are required to follow the dress and grooming standards established by the company. There standards are based on feedback from customers who provide us with the preferences and insights about the kind of experience they expect in our hotel. Please take pride and great care in your personal appearance. It is important that you project a polished, well groomed and conservative image in your overall appearance. Employees whose position requires a uniform, are issued that uniform by their supervisor. Employees must wear a clean, pressed uniform each day. Please care for these uniforms as you would your own clothing. Repeated loss, extensive damage to or any changes in the approved appearance of a uniform could result in disciplinary action, up to and including termination. NOTE: Hotels in resort areas may adjust to local custom or what is practical. Any adjustment will be at the discretion of the General Manager/or Director of Human Resources. UNIFORM STANDARD Uniform must be: Worn at all times while on shift Clean and freshly laundered Free of odors and stains Free of rips, holes or tears Properly fitted Issued uniform only (no substitutions, sweaters, (solid black or white) or coordinate with uniform must be approved by manager). Specified sock color only NOTE: In USA Hotels, Female employees are required to wear hosiery at all times with skirts and dresses except during the period of May 1 st to September 30 th. In hotels requiring nametags, nametag must be worn at all times on the left side, approximately 2-3 inches below your collarbone. T-shirts must be white with no prints or lettering on the shirt. Undergarments must not be visible through the uniform. Personal mobile telephones, personal pagers, combs or other large items must be kept in your locker or in the OFF position.
SHOES As part of the uniform standard, employees must furnish their own shoes. Your supervisor will advise you on the proper footwear. For safety reasons, no extreme shoe styles such as sandals, thongs, or open toe, or platform shoes or moccasins are allowed. Boots are acceptable footwear only when worn with pants or long skirts, with the pant leg covering the top of the boots. Sling backs are also acceptable. In some areas, ladies heel height may be specified in keeping with safety standards. With the exception of culinary employees, no clogs or mules are allowed. All employees are informed of acceptable footwear styles and color for their specific department. For safety reasons, rubber soled shoes are required in culinary, stewarding, banquets, restaurants, housekeeping and in any other position as determined on an individual hotel basis. Shoes must always be in good condition, cleaned and polished. Shoe types and colors are specified based on functionality, safety and suitability with the uniform or clothing. HOSIERY Female employees are required to wear under garments and proper hosiery at all times, in some instances, hosiery color is specified. Hosiery must be worn when wearing skirts. Trouser socks are acceptable when worn with pants, and cannot be multi colored. Choose hosiery that is closest to your skin tone or a color that is well coordinated with your attire. Opaque tights are acceptable. Extreme colors or patterned styles are unacceptable. Please check with your manager or Human Resources for the color standard in your department. NOTE: In USA Hotels, Female employees are required to wear hosiery at all times with skirts and dresses except during the period of May 1 st to September 30 th. NON-UNIFORMED STANDARD Employees not required to wear a uniform are expected to dress conservatively, in appropriate business attire, as determined by local climate and culture, reflecting our professional business atmosphere. In keeping with these standards, we offer the following guidelines for clarification: MALES: Suit or sport coat. Shirts must have a collar and a tie when specified by the hotel. Solid and or thin striped white, blue and or pink are the preferred colors. Hotels in resort areas may adjust to local custom or what is practical. FEMALES: A skirted suit, pant suit or conservative dress is appropriate. Full length dress pants are considered appropriate only when worn as a suit with a matching or coordinating jacket, or with a twin sweater set that at least covers the waistline.
Casual, evening style, strapless, halters, backless, sundresses, maxi or drapery style are not acceptable. Split skirts, skorts, leggings or stirrups are not acceptable. No sleeveless tops without a jacket. NOTE: No sport clothes, cotton pants, denim jeans, capri pants, skinny pants or jeans, palazzo pants or gaucho/culottes are permitted. Acceptable skirt length is no more than two inches (2 ) or 5 centimeters above the top of the knee. Faddish or sheer attire is not appropriate. NOTE: each Hotel may adjust to local custom or what is practical. Any adjustment will be at the discretion of the General Manager/or Director of Human Resources. For example, skirts and pants with a tailored blouse, alone or with a vest, are generally acceptable. In any case, each candidate is advised to fully understand the attire required by the hotel in which he/she is applying to work before making a decision. GENERAL HAIR STANDARDS Hair must be neat, conservative, clean and in place throughout the day. Hair color must be a natural color defined as one that could be grown naturally (though not necessarily your natural color). No unnatural colored streaks or sparkles in hair. Hair styles should not be distracting, obtrusive or cover eyes. No excessive gels or lotions in hair (hair must not look wet). Hair styles should be very conservative. Distinct weighted lines or shaven styles are not acceptable. Bangs must be above the eyebrow. Kitchen employees must wear specified, culinary hats or hairnets for sanitary purposes. FEMALES Acceptable hair accessories (not wider than one inch or 2.5 centimeters), a small bow, clip, barrette or ponytail. Hair accessories must be a solid color and match the uniform attire. Gold silver or pearl barrettes are also acceptable. Trendy or faddish hair accessories are not acceptable. Buns, twists, bangs, etc. must not be higher than 3 inches or 7.5 centimeters from the top of the head. Long hair must not fall across or into the face. Braids must not exceed a half-inch in width and must be styled close to the head unless it is a single hanging braid or French braid. If braids are longer than shoulder length, they must be pulled back into one unit. Long braids must not fall across or into the face. Braided bangs must be pulled off the forehead if they touch the eyebrow. Braids must be neatly maintained. No beads or trinkets in hair.
MALES Hair must be neat and trimmed at or above the collar line. Beards may be acceptable in some hotels/markets. This will be determined on a hotel by hotel basis. If they are determined to be permissible, they must be full, defined, closely cropped, and neatly trimmed. Beards may only be grown while vacation or otherwise off work. Sideburns may extend no lower than middle of the ear, with no flared or mutton chop sideburns. Mustaches must be neatly trimmed and may not extend below the upper lip. Goatees may be acceptable in some hotels/markets, but must be grown while on vacation or otherwise off work. Face must be clean shaven at all times (except as above). However, if you have a medical condition that prevents adhering to these standards please present a doctor s notice to Human Resources and your departmental leader prior to accepting an offer of employment. NOTE: hair grown separately under the chin or under the lip is NEVER acceptable. All culinary employees must wear hats or hairnets for sanitary purposes in any cooking/prep area. Due to food service requirements, female servers must confine shoulder length or longer hair. The hair confinement accessory guidelines listed above also apply to all culinary and food service employees both male and female. MAKE UP Make up should be tastefully applied and not excessive, especially eye shadow and lipstick. No glitter/sparkle is allowed. FINGERNAILS Keep fingernails neatly trimmed and moderate in length (no longer than.5 inches beyond the finger tip). Females may wear polish in conservative shades only. Polish must be maintained, with no chips. An example of non-conservative colors are purple, black, green, gold, blue or similar colors are considered faddish and not appropriate. Fingernail jewelry, decoration or designs are not allowed. Food handlers may not wear nail polish. Men must keep nails neatly trimmed and nails must not extend beyond the tip of the finger. The nails must be clean and free of dirt under the nail. Men are not permitted to wear any nail color.
PERSONAL HYGIENE Pay special attention to your daily personal hygiene: bathe before every shift, brush your teeth, use deodorant, keep your hair clean, etc. Use perfume and cologne in moderation as we have guests and employees who may be allergic. Smokers should be mindful that smoke may linger on your clothes, in your hair and on your hands. Our guests find this offensive. PERSONAL ITEMS Please do not carry combs, cell or mobile phones, personal pagers, any other electronic devices or other large objects on you. These items and other large objects are to be kept in your locker. JEWELRY RINGS: A maximum of one simple ring on each hand is allowed for ladies and gentlemen. Wedding/engagement rings are considered one ring. Thumb or toe rings are unacceptable. Anklets and ankle bracelets are unacceptable. BRACELETS: A maximum of two bracelets and/or watches only per arm. Braided, string, plastic, fabric or cloth bracelets or necklaces are not acceptable. NECKLACES: A small single necklace is acceptable. Extreme or multiple necklaces are not acceptable. PINS/BROOCHES: Allowed only for non-uniform employees. Pins/brooches are acceptable, but only if no larger than 3 inches wide or long. EARRINGS: FEMALES ONLY: Earrings may be no longer than.5 of an inch or 2 centimeters. A dangling earring or one that hangs below the earlobe or moves in any way is unacceptable. Hoop earrings are acceptable as long as they are no larger than a nickel. Extreme styles are not allowed. Employees may wear only one pair of matching earrings (in the earlobes only). NOTE: Male employees are not allowed to wear ear studs, plugs, talons, earlets, expanders, stretchers, etc. at any time while on duty. Visible body piercings (including the tongue) are not allowed for any employee while on duty. NAME TAGS & CAPELLA STAR PIN SET Depending on your hotel/market, you are issued an attractive name tag or Capella star pin set free of charge which is part of our grooming standard and should be worn at all times. Wear your name tag or Capella star pin set on the left side approximately 2-3 inches or 7.5 centimeters below your collarbone. Individual decorations are not permitted on your name tag. Employees may wear only insignia
pins, which has been officially approved by the hotel. If you lose your name tag or Capella star pin set the hotel may require a replacement fee. GENERAL INFORMATION While these standards are not all inclusive, if you display an unprofessional appearance, you will be counseled. If the violation is not corrected, you will be subject to disciplinary action, up to and including termination. Our appearance and dress standards may change as the need arises. It is everyone s responsibility to consistently meet the hotel s standards as well as the standards set forth in your specific department(s). Revised December 2013