Introduction This is a mandatory Unit within the Level 3 Hairdressing qualification. It is about providing a thorough and comprehensive consultation and advisory service to clients. In addition, learners must also provide support to colleagues who may be experiencing analysis problems. Learners must be able to advise clients on alternative courses of action, should the results of their analysis conclude the hair and / or scalp is unsuitable for the required service. They must also have the necessary knowledge and competence to refer clients for specialist service where necessary. All the evidence gained for this Unit must come from the learners everyday work, as simulation is not permitted. However, when making recommendations to clients (outcome 3), if performance evidence is not available the range may be covered fully by knowledge evidence. The main outcomes of this Unit are: 1 Identify clients needs and wishes. 2 Analyse the hair, skin and scalp. 3 Make recommendations to clients. 4 Advise clients on hair maintenance and management. 5 Agree services with your client. How are learners assessed? Learners need to carry out a comprehensive consultation and advisory service to the clients on at least three separate occasions, covering consultation for three different technical units. Learners must have considered all the possible factors that may limit or affect the service they are about to provide. Questioning, observation and testing should have identified these factors.
Overview of resources Resources Notes PowerPoint presentations G21.PP1 Hair types and characteristics This should have been covered at Level 2 and therefore can be used as a recap activity or as a stand alone teaching aid. This is a PowerPoint presentation looking at the different characteristics of the different hair types. After showing the first picture, try and draw on the learners knowledge by asking questions to see what they already know. This may also be used for revision purposes. G21.PP2 Whilst showing each of the slides, give a description of what the learners Hair and scalp are looking at, e.g. Impetigo is recognised by small blisters containing a diseases and pus-like substance that may break and form a flat, honey-coloured crust. disorders Most commonly seen on the face. Activity sheets G21.A1 Services and products research activity This may be used as either a research activity or as a test your knowledge activity, depending on the student. The idea of this activity is to make the learners think and also to explore products that they may not have used before. Links to Key Skills Comms Level 2 Comms Level 2 Comms Level 2 Links to Functional Skills English Level 2 Speaking and listening, Reading English Level 2 Speaking and listening, Reading English Level 2 Speaking and listening, Reading and writing Link to Level 3 Student Book pp 37 38 pp 45 50 pp 33, 58
Resources G21.A2 Calculating the bill: case study G21.A3 The basic structure of the hair and skin Notes This activity sheet is designed to be used as a tool to ensure learners understand what should be included in a client s bill and also to test their numeracy skills. An answer sheet is provided for this activity. You need to give the learners the following information prior to them starting the case study. Many salons today have very specific payment policies. Learners must be aware of these when calculating a client s bill to ensure the salon doesn t lose money. The following are examples of the types of policies that salons may employ: A sliding scale of charges, depending on the stylist s experience. Deposits paid for costly or time-consuming services. Deposits paid for busy periods, e.g. New Year s Eve. The types of payments accepted by the salon, e.g. cash, cheque, debit card, credit card, voucher. Charges for additional extras, e.g. retail products, refreshments etc. This is a label the diagram activity requiring some explanation as to what each of the parts of the hair and skin are and what they do. The learners may use this as a revision tool. An answer sheet is provided for this activity. Links to Key Skills AON Level 1 Comms Level 2 Links to Functional Skills Mathematics Level 1 English Level 2 Reading and writing Link to Level 3 Student Book p 62 p 34 G21.A4 The hair growth cycle For this activity, you need to split the class into four groups. Give each of the groups one of the stages of the hair growth cycle to research. This may be done using the Internet, textbooks etc. They then need to present their findings to the rest of the group. Comms Level 2 English Level 2 Speaking and listening, Reading and writing pp 39 40
Resources G21.A5 Pre-service testing G21.A6 Pre-service testing: case studies G21.A7 Aftercare advice: role play G21.A8 Hair prescription Notes Pair up the group of learners, then ask each learner pair to carry out the tests on each other and record their results in the table. They should then think about the advice they would give to their colleague (if the colleague were a client). This task should be carried out as if it were in preparation for a colouring service. (Learners are to use an intense red colour mixed with 9% developer for their test cuttings.) These case studies are designed to test the learners underpinning knowledge relating to pre-service testing. Different questions are posed for different tests. Role play scenarios looking at the different aftercare advice that should be given in a range of circumstances. This hair prescription is for the learners to complete and give to their clients outlining the aftercare advice they have given. The information contained in this is not exhaustive; you may add or delete items as necessary. Links to Key Skills Comms Level 2 Comms Level 2 Comms Level 2 Comms Level 2 Links to Functional Skills English Level 2 Speaking and listening, Reading and writing English Level 2 Reading and writing English Level 2 Speaking and listening English Level 2 Speaking and listening, Reading and writing Link to Level 3 Student Book pp 40 42 pp 40 42 p 33 p 31 G21.A9 Revision consultations This activity has been designed to check the learners knowledge of communication skills and other consultation-related information. It will help to confirm their understanding and also highlight any areas of uncertainty. English Level 2 Reading pp 45 50
Resources Fact sheet G21.F1 Hair and scalp disorders: correct spelling and pronunciations Notes Additional resource Interactive knowledge check Links to Key Skills Links to Functional Skills This is to help the learners with spellings and pronunciation. English Level 2 Reading Interactive quiz covering learning from Unit G21 for revision purposes, designed to be completed individually by learners (e.g. via a VLE). Link to Level 3 Student Book pp 27 66
Scheme of work Sessions* Learning Outcomes Activities and resources 1 2 3 Introduce this topic with some revision activities to see how much the learners can remember. After learners have completed the role play activity and the hair prescription, lead a group discussion on the aftercare advice that clients should be given. Learners can use their Student Books to revise the basic structure of the skin. Talk through the diagrams explaining the function of each part before asking learners to complete the activity covering the cross section of the hair and skin. Learners to research the hair growth cycle using the activity and then present their findings to the group. Talk through the slides showing the different hair types and ask learners to provide information on the characteristics of each. Talk through the slides covering hair and scalp analysis and adverse hair, skin and scalp conditions offering a description of what the students are looking at, e.g. Impetigo is characterised by small blisters containing a pus-like substance that may break and form a flat, honey-coloured crust and is most commonly seen on the face. G21.A9 Activity sheet 9: Revision consultations G21.A7 Activity sheet 7: Aftercare advice: role play G21.A8 Activity sheet 8: Hair prescription G21.A3 Activity sheet 3: The basic structure of the hair and skin G21.A4 Activity sheet 4: The hair growth cycle G21.PP1 PowerPoint 1: Hair types and characteristics G21.PP2 PowerPoint 2: Hair and scalp diseases and disorders G21.F1 Fact sheet 1: Hair and scalp disorders: correct spellings and pronunciations. Links to Key Skills Comms Level 2 Comms Level 2 Comms Level 2
Sessions* Learning Outcomes Activities and resources 4 5 *NB. One session = 2 hours Carry out a quick recap of pre-service testing using group questions and answers, then give learners the case studies to check their applied learning. Research the services and products used in your salon. Provide learners with the necessary information from the overview of resources sheet regarding payment policies. Then use the activity to guide learners through the process of calculating different clients bills. Use interactive knowledge check to check understanding of core content and to prepare for written test papers. G21.A6 Activity sheet 6: Pre-service testing: case studies G21.A1 Activity sheet 1: Services and products research activity G21.A2 Activity sheet 2: Calculating the bill G21 Interactive knowledge check Links to Key Skills Comms Level 2 App of Num Level 1 Unit G21
G21.A1 Activity sheet 1 Services and products research activity Complete the following table stating: all the services offered in your salon all the products that may be used during each service. Services Products that may be used
G21.A2 Activity sheet 2 Calculating the bill: case study The salon A Cut Above operates a 50% deposit for all appointments between 20 December and 1 January. Hair extension services require a deposit of 100 when booking the appointment. All stylists charge the same price for a service; however, the junior stylists charge significantly less. Below is a list of the salon s charges. Service Senior stylist Junior stylist Cut and blow-dry 75 25 Colour cut and blow-dry 175 60 Colour and finish 100 37.50 Colour correction 135 - Hair up service 35 10 Hair extensions 275 100 Perming service 95 35 Retail products are individually priced. Prices for refreshments are: Tea 1.75 Coffee 2.50 Fruit juices 2.25 Based on the figures above, calculate the cost of each of the following, showing your calculations.
Client 1 Has an appointment for a colour, cut and blow-dry with Isen, one of the salon s senior stylists. She has a coffee when she arrives and another while her colour is developing. She purchases a shampoo ( 10.65) and a conditioner ( 12.35) for colour treated hair. Client 2 Has an appointment for hair extensions with Joanne, the salon owner. She has 3 glasses of fruit juice during the service and purchases the salon s recommended shampoo and conditioner at a cost of 13.50 each. Client 3 Has an appointment with Thierry, the salon s hair-up expert, as she s attending a special function. She has a coffee during the service and purchases some hair spray at a cost of 5.75. Client 4 Has an appointment with Amii, the junior stylist, for a cut and blow-dry service. She has a cup of tea during the service and purchases both a styling and a finishing product to use at home. The styling product costs 9.45 and the finishing product 10.75. Client 5 Has an appointment for a piggy back perm with Nuria, the perming technician. She has a cup of tea and a fruit juice during the service. She also purchases a shampoo ( 9.45) and conditioner ( 11.95) for permed hair. Client 6 Has been colouring her hair at home and made a real mess of it. She has an appointment to see Ross, the colouring technician, so he can sort it out for her. She has 4 cups of coffee during the service and leaves the salon after purchasing a shampoo ( 11.85), a conditioner ( 13.50) and a penetrating conditioner ( 16.50) to use at home.
G21.A2 Activity sheet 2 solution Calculating the bill 1 Client 1 203 2 Client 2 308.75 3 Client 3 43.25 4 Client 4 46.95 5 Client 5 120.40 6 Client 6 186.85 Unit G21
G21.A3 Activity sheet 3 The basic structure of the hair and skin This activity can only be completed using a hard copy. Unit G21
G21.A3 Activity sheet 3 solution The basic structure of the hair and skin This activity can only be completed using a hard copy. Unit G21
G21.A4 Activity sheet 4 The hair growth cycle Research the four stages of the hair growth cycle. Record what is happening at each stage beneath the headers below. Anagen Catagen Telogen New anagen
G21.A5 Activity sheet 5 Pre-service testing Pair up with a colleague and carry out each of the following tests on each other. You need to approach this activity as though your partner is a potential colour client in the salon. For the test cuttings you should use an intense red permanent colour mixed with 9% hydrogen peroxide. Note your results below, e.g. results of porosity test the hair was smooth at the roots but became rougher towards the ends. Don t forget to add the advice you would give to your partner depending on the outcome of each test. Test Results Advice to client Porosity test Elasticity test Incompatibility test Test cuttings
G21.A6 Activity sheet 6 Pre-service testing: case studies Read each case study and answer the questions below. Client 1 Client 1 arrived at the salon one day after her skin test. The area behind her ear was red and inflamed. She said the area had begun to itch really badly in the last few hours. 1 Why was this test carried out? 2 What has caused the area to become red, inflamed and itchy? 3 What advice can you give her regarding the subsequent service and how to deal with the inflamed area? Client 2 Client 2 arrived at the salon for a colouring service. She has openly said she has always coloured her hair at home but now wants a change. She had a skin test two days ago and had no problem. However, you decided to carry out another test before going any further the results of this test were that the liquid that the hair was immersed in began to effervesce and become hot. 1 Which test was carried out? 2 Why was this test carried out? 3 How should this test be carried out? 4 What advice can you give the client based on the result of this test?
5 What would have happened had you not carried out the test? Client 3 Client 3 arrived at the salon for a perming service. Her hair had been coloured and didn t appear to be in the best condition. You carried out a test, whereby you dampened the hair and gently pulled the hair; the hair stretched quite a lot but didn t return to its original length. 1 Which test did you carry out? 2 Why did the hair stretch and not return to its original length? 3 What would have happened had you not carried out the test? 4 What advice can you give the client based on the result of this test? Client 4 Client 4 arrived at the salon to have her hair coloured and was very excited. She d had a skin test two days prior to the appointment and had no problem. The client had had her hair coloured black for as long as she could remember and was now about to have pink slices through her hair. You decide to carry out another test, to check whether you will be able to achieve the right result as she has a real build-up of black colour on her hair. 1 Which test did you carry out? 2 What result would you expect from the test? 3 What is likely to have happened had you not carried out the test? 4 What advice can you give your client based on the result of this test?
Client 5 Client 5 arrived at the salon for a perming service. During the consultation you took a few strands of her hair (prior to shampooing) and ran your fingers down the length of the hair. The hair felt silky, smooth all the way down the hair shaft. 1 Which test did you carry out? 2 What do the results of your test indicate to you?
G21.A6 Activity sheet 6 solution Pre-service testing: case studies Read each case study and answer the questions below. Client 1 Client 1 arrived at the salon one day after her skin test. The area behind her ear was red and inflamed. She said the area had begun to itch really badly in the last few hours. 1 Why was this test carried out? To ensure the client is not allergic to the products used. 2 What has caused the area to become red, inflamed and itchy? An allergic response. 3 What advice can you give her regarding the subsequent service and how to deal with the inflamed area? The desired service is not possible as the client is allergic to the product. The client should Client 2 wash the area with warm water and apply soothing products such as calamine lotion. If the irritation persists, she should contact her GP. Client 2 arrived at the salon for a colouring service. She has openly said she has always coloured her hair at home but now wants a change. She had a skin test two days ago and had no problem. However, you decided to carry out another test before going any further the results of this test were that the liquid that the hair was immersed in began to effervesce and become hot. 1 Which test was carried out? An incompatibility test. 2 Why was this test carried out? To test for the presence of metallic salts, as they react with hydrogen peroxide. 3 How should this test be carried out? Take a cutting of hair from the affected area and secure with cotton or sellotape. Pour 20 mls of liquid 6% hydrogen peroxide into a non-metallic bowl and add 5 drops of ammonium hydroxide. Leave for up to 30 minutes.
4 What advice can you give the client based on the result of this test? The hair is not suitable for the desired service. In some cases an alternative may be suggested. However, the alternative product must NOT be a colouring product that is mixed with hydrogen peroxide, e.g. a true semi-permanent colour (the ones that are used direct from the bottle and NOT mixed with anything). 5 What would have happened had you not carried out the test? Client 3 The hair may have changed colour (but not to the colour required). Extreme heat would have been given off, causing the hair to disintegrate and burns to the scalp. Client 3 arrived at the salon for a perming service. Her hair had been coloured and didn t appear to be in the best condition. You carried out a test, whereby you dampened the hair and gently pulled the hair; the hair stretched quite a lot but didn t return to its original length. 1 Which test did you carry out? An elasticity test. 2 Why did the hair stretch and not return to its original length? The hair has internal damage (in the cortex). 3 What would have happened had you not carried out the test? The hair condition would have deteriorated and the hair may have broken off. 4 What advice can you give the client based on the result of this test? A course of restructuring treatments to repair the internal fibres. The perming service must not be carried out until the hair has fully recovered. Client 4 Client 4 arrived at the salon to have her hair coloured and was very excited. She d had a skin test two days prior to the appointment and had no problem. The client had had her hair coloured black for as long as she could remember and was now about to have pink slices through her hair. You decide to carry out another test, to check whether you will be able to achieve the right result as she has a real build-up of black colour on her hair. 1 Which test did you carry out? Test cuttings. 2 What result would you expect from the test? It s unlikely that the pink colour will be as the client requires, due to a build-up of black colour.
3 What is likely to have happened had you not carried out the test? An unsatisfactory result and an unhappy client. 4 What advice can you give your client based on the result of this test? Client 5 You have several options. Firstly apply a cleansing shampoo to remove some of the artificial colour pigments from the hair, then carry out a further test cutting to see if the desired result can be achieved. Or, suggest the client only has the black colour on the regrowth to prevent the build-up of colour. Either way, the desired service may not be able to take place. Client 5 arrived at the salon for a perming service. During the consultation you took a few strands of her hair (prior to shampooing) and ran your fingers down the length of the hair. The hair felt silky, smooth all the way down the hair shaft. 1 Which test did you carry out? A porosity test. 2 What do the results of your test indicate to you? The hair is in good condition with even levels of porosity. The service can take place. Unit G21
G21.A7 Activity sheet 7 Aftercare advice: role play Read each of the following scenarios and, in pairs, decide what advice you would give each client about how they can maintain and manage their hair. Take turns to play the stylist and advise your partner as if they were your client. Your advice should include: the correct shampoo and conditioner for home use the correct styling and finishing products for home use which tools and equipment to use to recreate the look (where applicable) when to re-book (how long the service will last before it needs to be re-done) any products that should be avoided any other relevant advice. Client 1 Donna has just had a complete re-style. She has gone for a whole new look. Her hair is medium in texture and density and is coloured fairly regularly. She is anxious as she is unsure of how to maintain and recreate her look. Client 2 Serena has had her hair put up for a special occasion. Her hair is fine in texture and medium in density. She has asked you how she can maintain the look for as long as possible. Client 3 Sally has had a colouring service that included a full head colour and some weaves and slices. Her hair is medium in texture and quite dense. She loves the colour and wants it to last as long as possible. What can you tell her? Client 4 Marisol has had a piggyback wind perm service. She loves the bouncy curls. Her hair is medium in texture and density. Her hair is un-coloured and shoulder length. What advice should you give her? Client 5 Sophie has had her hair thermally styled. She has African-Caribbean type hair that is fine in texture and medium in density. Her hair has natural woven hair extensions to give her more length. Your advice should cover both the hair extensions and thermal styling service. Client 6 Sheree has had a plaiting service of creative cornrows. She has African-Caribbean type hair that is fine in texture and medium density. How should she care for her style and what other advice should you give her?
G21.A8 Activity sheet 8 Hair prescription Before your client leaves the salon, make sure you have filled in a hair prescription for them, detailing the products needed to maintain their hair style and condition. Choose one of the case studies from Activity sheet 7 and complete the hair prescription below for that client. Client name: Shampoo Conditioner Date: Styling products Finishing products Products to avoid Approximate date for next appointment
G21.A9 Activity sheet 9 Revision consultations Complete the following gapped handout relating to consultations. The missing words can be found in the box below. chemical closed communication confirm client satisfaction legal proceedings listening non-verbal observation Data Protection Act good practice needs open professional image results scalp simplify suitable technical testing texture thorough types damage It is essential that you carry out a and effective consultation as this will help to ensure and portray a. To establish your client s sure you have excellent and wishes, you must make skills; this includes your verbal,, written and skills. You need to make sure you are understood by your client, so you may need to adjust or the language you use, e.g. don t use terms that the client may not understand. continued
You will need to ask different of question to gain information from your client. You should be asking lots of questions that are both factual (based on facts) and feeling (how the client feels about something) to make sure you have covered all angles! When you are sure you have the necessary information, questions may be used to this. In addition to questioning the client, you will use your skills to assess the client s hair and scalp. You need to identify the and condition of the hair, as well as evidence of any previous treatments. Unit G21 You should also be the hair. This is essential if you are colouring, perming, relaxing or adding hair extensions, as this will help you to establish whether the hair and are in a condition for the requested service. Failure to carry out pre-service testing may lead to to the hair and skin, and potentially a very unhappy client! Remember to record the of your consultations including any pre-service tests that you have carried out. This will ensure you are complying with your responsibilities under the. This is not only but may be used if are initiated.
G21.A9 Activity sheet 9 solution Revision consultations Complete the following gapped handout relating to consultations. The missing words can be found in the box below. chemical closed communication confirm client satisfaction legal proceedings listening non-verbal observation Data Protection Act good practice needs open professional image results scalp simplify suitable technical testing texture thorough types damage It is essential that you carry out a thorough and effective consultation as this will help to ensure client satisfaction and portray a professional image. To establish your client s sure you have excellent needs communication and wishes, you must make skills; this includes your verbal, non-verbal, written and listening skills. You need to make sure you are understood by your client, so you may need to adjust or simplify the language you use, e.g. don t use technical terms that the client may not understand. continued
You will need to ask different types of question to gain information from your client. You should be asking lots of open questions that are both factual (based on facts) and feeling (how the client feels about something) to make sure you have covered all angles! When you are sure you have the necessary information, closed questions may be used to confirm this. In addition to questioning the client, you will use your observation skills to assess the client s hair and scalp. You need to identify the texture and condition of the hair, as well as evidence of any previous chemical treatments. Unit G21 You should also be testing the hair. This is essential if you are colouring, perming, relaxing or adding hair extensions, as this will help you to establish whether the hair and scalp are in a suitable condition for the requested service. Failure to carry out pre-service testing may lead to damage to the hair and skin, and potentially a very unhappy client! Remember to record the results of your consultations including any pre-service tests that you have carried out. This will ensure you are complying with your responsibilities under the Data Protection Act. This is not only good practice legal proceedings but may be used if are initiated.
G21.F1 Fact sheet 1 Hair and scalp disorders: correct spellings and pronunciations Correct spelling Suggested pronunciation Trichorrhexis nodosa try-cor-hex-iss no-doe-sa Fragilitis crinium (split ends) fra-jill-eye-tis krin-ee-um Folliculitis fol-ic-you-l-eye-tis Impetigo im-pit-eye-go Pediculosis capitis (head lice) ped-ik-you-low-sis kap-i-tis Psoriasis sir-eye-a-sis Unit G21 Tinea capitis (ringworm) tin-ee-a kap-i-tis Keloid scar key-l-oy-d scar Alopecia areata al-o-pee-sh-a a-ree-ar-ta Pityriasis capitis (dandruff) Pit-i-rye-a-sis kap-i-tis Seborrhoea seb-or-ee-a
Provide hairdressing consultation services Hair types and characteristics Unit G21 Pearson Education 2009 Printing and photocopying permitted
Asian hair Asian hair is generally round in shape. The hair is usually straight with more layers of cuticles than the other hair types. Unit G21 Pearson Education 2009 Printing and photocopying permitted
African-Caribbean hair African-Caribbean hair is kidney shaped. The hair is curly although the amount of curl can vary, even on the same head. Unit G21 Pearson Education 2009 Printing and photocopying permitted
Caucasian hair Caucasian hair is oval shaped. The hair is generally wavy, although the degree of waviness may vary, even on the same head. Some Caucasian hair may be straight and some curly. Unit G21 Pearson Education 2009 Printing and photocopying permitted
Provide hairdressing consultation services Hair and scalp diseases and disorders Unit G21 Pearson Education 2009 Printing and photocopying permitted
Ringworm Caused by: a fungal infection Refer to GP Pearson Education 2009 Printing and photocopying permitted
Scabies Caused by: the sarcoptes scabiei mite Refer to GP Pearson Education 2009 Printing and photocopying permitted
Impetigo Caused by: a bacterial infection Refer to GP Pearson Education 2009 Printing and photocopying permitted
Eczema Caused by: internal or external factors that give rise to an allergic response Refer to GP/ trichologist Pearson Education 2009 Printing and photocopying permitted
Alopecia areata Caused by: the cause is not fully understood. In some cases it is thought to be genetic; however stress and shock are thought to be contributory factors Refer to GP/trichologist Pearson Education 2009 Printing and photocopying permitted
Folliculitis Caused by: a bacterial infection Refer to GP Pearson Education 2009 Printing and photocopying permitted
Dandruff Caused by: over production and shedding of epidermal cells Refer to trichologist (if salon shampoos have been tried and failed) Pearson Education 2009 Printing and photocopying permitted
Psoriasis Caused by: either stress or a genetic disorder Refer to GP/ trichologist Pearson Education 2009 Printing and photocopying permitted
In-growing hair Caused by: a short, curly hair that grows back on itself. Sometimes caused by friction, for example, a shirt collar rubbing against the neck Refer to trichologist (however, if the ingrowing hair has become infected, refer to GP) Pearson Education 2009 Printing and photocopying permitted
Head lice Caused by: a parasitic infestation Refer to GP/ pharmacist Pearson Education 2009 Printing and photocopying permitted