OVERVIEW OUR MISSION We are cmmitted t enhancing the image f every client thrugh innvative and prven slutins in a discreet, prfessinal envirnment. DESCRIPTION Funded in 1976, Hair Club is Nrth America s number ne prvider f prven hair lss slutins. Fr mre than frty years, Hair Club has helped 600,000+ men and wmen restre their hair and transfrm their lives. Tday, Hair Club has nearly 120 lcatins thrughut the United States, Canada and Puert Ric and is a whlly wned subsidiary f Tky-based Aderans C. Ltd., the wrld s leading prvider f ttal hair lss slutins. Aderans brands in the U.S. include Bsley Medical Grup. Prfessinal hair transplantatin services are prvided by the affiliated physicians f Bsley Medical Grup. WHAT WE DO With ver 1,100 licensed csmetlgists and hair lss experts, we help men and wmen f every age, ethnicity and level f hair lss get the hair they ve always wanted. Our team f talented and caring prfessinals understands the emtinal experience behind hair lss and we walk clients thrugh every step f their hair restratin jurney. It s what makes Hair Club the hair lss experts with empathy. Our reputatin as the leading prvider f hair lss slutins in Nrth America has been earned ver fur decades in business. We are prud t ffer all-prven hair lss slutins using the mst advanced technlgy available. At Hair Club, we dn t believe in a ne-size-fits-all apprach. Each f ur prven slutins is tailred t meet ur clients specific hair lss needs. This level f custmizatin gives ur clients results that can change the way they experience life. HAIR LOSS SOLUTIONS We ffer prven hair lss slutins fr men and wmen, including custmized nnsurgical and surgical hair restratin as well as exclusive hair regrwth slutins. Nn-surgical Xtrands Exclusive t Hair Club, Xtrands is a nn-invasive, vlumizing slutin that adds and fullness and density t thinning hair. Xtrands is ideal fr men and
wmen in the early stages f hair lss with either diffused thinning r prnunced thinning arund the part. Xtrands is nt an adhesive attachment and will nt cver up existing hair. Instead, multiple strands f precisin hair are lcked nt individual, grwing hst hairs near the rt. Precisin hairs are bund tgether in grupings f 2-4 and will separate when shamped allwing fr an immediate increase in density. Xtrands+ Xtrands+ is ur mst ppular nn-surgical hair lss slutin and ffers men and wmen with mderate t advanced hair lss the pprtunity t dramatically transfrm their appearance. This custmized slutin allws clients t recreate the lk and feel f their wn hair regardless f age, hair texture r level f hair lss. Fr mre than fur decades, thusands f peple acrss Nrth America have taken advantage this slutin t restre their hair. Faster and less expensive than surgery, men can get their hair back in as little as fur weeks and wmen in as little as six weeks. Surgical Fllicular Unit Transplant (FUT): FUT is a surgical hair restratin technique that gives clients permanent, natural results. The technique includes extracting a strip f tissue cntaining multiple fllicular units frm the client s dnr area, usually at the back f the head. The strip is then dissected int individual fllicular units, r grafts, fr transplantatin t thinning areas. This utpatient prcedure is perfrmed by the affiliated physicians at Bsley Medical Grup. Fllicular Unit Extractin (FUE): Fllicular unit extractin (FUE) is the mst advanced surgical hair restratin technique available tday. The prcedure invlves extracting ne hair fllicle at a time and is less invasive than ther surgical techniques. FUE leaves n linear scar and ffers ptentially faster healing time, making this permanent hair replacement ptin mre and mre ppular. Hair Regrwth Slutins EXT Extreme Hair Therapy : With a cmbinatin f easy t use at-hme prducts and pampering incenter services, clients can regrw hair and slw further lss while imprving the lk and feel f their hair. EXT includes digital prgress tracking using the latest technlgy and exclusive saln services like relaxing scalp treatments t stimulate bld flw t the scalp. 2
Laser Hair Therapy: Hair Club is prud t ffer cutting-edge, innvative laser technlgy t help clients win the battle against hair lss. Lw-level laser (light) therapy, als knwn as LLLT, stimulates cellular activity in the hair fllicles t help slw r minimize further hair lss. This advanced technlgy is safe, effective and easy t use. Hair Club is dedicated t making sure clients lk and feel their best. In ur prfessinal and private envirnment, we prtect ur clients' cnfidentiality and wrk t ensure they re excited t lk in the mirrr when they leave ur centers. 3
FACT SHEET DESCRIPTION Funded in 1976, Hair Club is Nrth America s number ne prvider f prven hair lss slutins. Fr mre than frty years, Hair Club has helped 600,000+ men and wmen restre their hair and transfrm their lives. Tday, Hair Club has nearly 120 lcatins thrughut the United States, Canada and Puert Ric and is a whlly wned subsidiary f Tky-based Aderans C. Ltd., the wrld s leading prvider f ttal hair lss slutins. Aderans brands in the U.S. include Bsley Medical Grup. Prfessinal hair transplantatin services prvided by the affiliated physicians f Bsley Medical Grup. FAST FACTS Established in 1976 Client base is currently 80% male, 20% female Annual revenue is apprximately $225M (crprate lcatins nly) Since pening, Hair Club has prvided prven hair lss slutins t ver 600,000 clients Hair Club services apprximately 45,000 clients at any given time Hair Club has ffered cmplimentary hair restratin t mre than 5,000 children thrugh the Hair Club fr Kids prgram since its inceptin Number f emplyees: 1,099 (crprate nly) Number f emplyees: 1,375 (including all Nrth American franchises) Mre than 1,100 licensed csmetlgists and hair lss experts are emplyed by Hair Club 117 centers/lcatins 13 in Canada in 6 prvinces 104 in the U.S. in 39 states 1 in Puert Ric 94 crprate lcatins 23 franchise and/r jint venture lcatins Recipient, 2016 Best Places t Wrk by Glassdr Finalist, Better Business Bureau Trch Awards fr Ethics 2017, Nrtheast Flrida & Sutheast Atlantic regin Accredited, Better Business Bureau Member, American Hair Lss Cuncil 4
Mike Nassar, President COO EXECUTIVE TEAM As Hair Club s tp executive, Mr. Nassar is respnsible fr creating, cmmunicating and implementing the cmpany s visin, missin and verall directin. Mr. Nassar jined Hair Club in 2005 and has held several psitins thrughut his tenure, including Reginal Directr, Reginal Vice President and Senir Reginal Vice President, where he versaw 94 lcatins thrughut the U.S. and Canada. Prir t jining Hair Club, Mr. Nassar was with Tandem Staffing based in Chicag. Melissa Oakes, Senir Vice President Sales and Operatins Ms. Oakes is respnsible fr driving the business frward thrugh directing peratins activities at Hair Club and verseeing sales, client experience and peratins in all crprate centers. She jined Hair Club in 1992 as a Sales Cnsultant and has held varius psitins within the cmpany including Reginal Sales Trainer, Natinal Franchise Sales Trainer, Natinal Directr f Sales Training and New Initiatives, and Vice President f Sales. Ms. Oakes was prmted t her current psitin in 2017. Rich Narcisi, Senir Vice President Franchise Operatins & Crprate Develpment Mr. Narcisi is respnsible fr verseeing Hair Club's franchise system and lcatins, mergers and acquisitins. He jined Hair Club in 1996 as a Managing Directr and has held varius psitins within the cmpany, including Reginal Directr and Vice President f Operatins and Sales. Mr. Narcisi was prmted t his current psitin in 2017. Frank DeCarl, Vice President Prductin & Research As the lngest-serving executive at Hair Club, Mr. DeCarl is respnsible fr the creatin, testing and enhancement f Hair Club s prducts and services, as well as the cmpany s supply arrangements. He jined Hair Club as a Selling Center Manager in 1987 and has held varius psitins within the cmpany, including Reginal Directr and Vice President f Operatins. Wrking clsely with Hair Club s dedicated factries, Mr. DeCarl has created new hair designs, new measuring prcesses and techniques, and new design templates fr hair systems. He als created Hair Club s branded wet line f hair care prducts that were launched in 1999. In additin, Mr. DeCarl launched and versees the cmpany s Hair Club fr Kids prgram. Lee Zppa, Vice President Marketing & Advertising Ms. Zppa is respnsible fr Hair Club s advertising, marketing, branding, public relatins, scial media, digital, and telemarketing activities t drive lead generatin fr new business. Prir t jining Hair Club in 2008, Ms. Zppa wrked in direct respnse advertising fr six years and has an additinal 18 years f brand marketing experience with cmpanies including Sylmark, Guthy-Renker Crpratin, and Disney Cnsumer Prducts. Tina Lewis, Natinal Technical Manager Ms. Lewis is respnsible fr the leadership, develpment and management f Natinal Saln Supprt acrss the cmpany. In additin, she is a licensed csmetlgist and versees the strategic develpment f technical training curricula fr all Hair Club stylists and supervisrs. Ms. Lewis jined Hair Club in 1996 and has held varius psitins at the cmpany thrughut her tenure even being named Hair Club s Emplyee f the Year twice. 5
Michele Santagata, Directr Natinal Cntact Center As Hair Club s Cntact Center Directr, Ms. Santagata is respnsible fr the peratin f the Natinal Cntact Center, which drives new business t all Hair Club lcatins. She jined the cmpany in 2009 and has held several psitins in the Cntact Center thrughut her tenure, including Senir Operatins Manager, Manager, and Supervisr. Prir t jining Hair Club, Ms. Santagata was in the nn-prfit sectr as a Directr with Bys and Girls Club. Anna Gldberg, Vice President f Finance Crprate As Hair Club s Vice President f Finance, Ms. Gldberg is respnsible fr directing all financial peratins and reprting in accrdance with generally accepted accunting principles and cmpany plicies. As a member f the executive team, she plays an integral part in directing Hair Club s business and financial strategies, frecasting and budget management. Ms. Gldberg jined Hair Club in 2004 and has held several psitins thrughut her tenure, including Accunting Manager, Financial Analyst and Cntrller. Prir t jining Hair Club, Ms. Gldberg held varius accunting and audit psitins with Arthur Andersn, AudiVx Crpratin and Saks Fifth Avenue. Michael May-Devey, Vice President f Human Resurces Crprate As Hair Club s Vice President f Human Resurces, Mr. May-Devey is respnsible fr rganizatinal develpment, emplyee relatins, grup insurance, retirement plans and wrkers' cmpensatin prgrams, and cmpliance with emplyment law. He jined Bsley in 1995 and Hair Club in 2013, hlding varius psitins thrughut his tenure, including Senir Cunselr and Manager f Patient Services prir t mving int Human Resurces in 1997. Mr. May-Devey has als served Aderans Hair Gds since 2010. Leidys Dminguez Marz, Assciate General Cunsel Crprate Ms. Marz is respnsible fr prviding legal cunsel t the rganizatin with respect t strategic and peratinal legal matters, while identifying and evaluating risk management and ensuring cmpliance. In her rle, she manages the verall functins f the Cmpany s Legal Department. Ms. Marz jined Hair Club in 2007 as an Assciate Cunsel, verseeing all litigatin matters. She was prmted t her current psitin in 2013. Kevin Murdch, Directr f Infrmatin Technlgy Crprate As Hair Club s Infrmatin Technlgy Directr, Mr. Murdch is respnsible fr data center infrastructure, data cmmunicatins as well as purchased and prprietary sftware. He jined Hair Club in 2005 and has held several psitins thrughut his tenure, including Infrmatin Technlgy Prject Manager and Manager f Sftware Develpment. Prir t jining Hair Club, Mr. Murdch held leadership psitins with Tandem Staffing, Airbus Nrth America and Masterpack, an ERP sftware slutin prvider. Maria Mrr, Stylist Supervisr & Stylist Trainer Crprate Ms. Mrr is respnsible fr training new and existing Hair Club stylists n the latest prducts, methds and strategies. Her effrt is part f a brader strategy t streamline services acrss the rganizatin and increase custmer satisfactin. Ms. Mrr is a licensed csmetlgist and travels thrughut Nrth America prviding technical supprt and expertise t all 117 Hair Club centers. She jined Hair Club in 2014 as a stylist and has held varius psitins within the cmpany including EXT and Xtrands Specialist and New Client Specialist. Ms. Mrr was named Hair Club s Emplyee f the Year in 2015 and prmted t her current psitin in 2016. 1515 Suth Federal Highway, Suite 401 Bca Ratn, FL 33432 561.361.7600 HairClub.cm Facebk: /HairClub Twitter: @HairClub 6