Level 2 NVQ Diploma in Barbering African Type Hair (QCF)

Level 2 NVQ Diploma in Barbering African Type Hair (QCF) Accreditation start date: 1 August 2010 Credit value: 38 Guided learning hours (GLH): 322-329 Qualification number: 500/7355/2 Statement of unit achievement By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic. This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signature Assessor initials IV signature (if sampled) Mandatory units UG31G20 UN21G15 UG21G17 UN20AH6 UN2AH20 UN2AH19 UG211G4 Optional units Please insert optional units achieved AH20154F_v5

The qualification Introduction The Level 2 NVQ Diploma in Barbering African Type Hair (QCF) is a job ready qualification based on National Occupational Standards (NOS). This qualification will provide you with the requisite knowledge, understanding and skills to work competently as a barber specialising in African type hair. Throughout this qualification you will ensure responsibility to reduce risks to health and safety, advise and consult with clients with African type hair, give clients a positive impression of yourself and organisation, shampoo, condition and treat the hair and scalp for African type hair, cut, groom and finish African type hair using barbering techniques, cut and shave facial hair to shape using basic techniques and fulfil salon reception duties. National Occupational Standards (NOS) This qualification has been mapped to the relevant NOS, and is accredited on the Qualifications and Credit Framework (QCF). This qualification is approved and supported by the Hairdressing and Beauty Industry Authority (HABIA), the standard setting body for hair, beauty, nails and spa qualifications. You will be supervised by technical staff and assessed on your occupational competence. 2

Progression This is an approved qualification for working as a barber specialising in African type hair. It also provides a sound platform for further learning or training. Level 2 Award in Preventing Contact Dermatitis (QCF) Level 3 Diploma in Barbering (QCF) Level 3 Certificate in Barbering (QCF) This qualification provides progression opportunities to the following VTCT qualifications: Level 3 NVQ Diploma in Barbering African Type Hair (QCF) Level 3 NVQ Diploma in Barbering (QCF) Progression opportunities also exist in the form of specialist VTCT vocationally related qualifications at Levels 2 and 3: Level 2 Diploma in Hair and Media Make-Up (QCF) Level 2 Diploma in Women s Hairdressing (QCF) Level 2 Certificate in Women s Hairdressing (QCF) Level 2 Certificate in Perming and Neutralising (QCF) Level 2 Certificate in Colouring Hair (QCF) Level 2 Certificate in African Caribbean Hairdressing (QCF) Level 2 Certificate in Cutting Hair (QCF) Level 2 Award in Scalp Massage Services (QCF) Level 2 Award in Health and Safety for Hair and Beauty (QCF) Level 2 Award in Wig Services (QCF) Level 2 Award in Reception Duties (QCF) Level 2 Award in Emergency First Aid at Work (QCF) (HSE Approved) 3

Qualification structure Total credits required - 38 (minimum) All mandatory units must be completed. Mandatory units - VTCT unit code UG31G20 UN21G15 UG21G17 UN20AH6 UN2AH20 UN2AH19 Ofqual unit reference A/601/5867 R/600/1232 L/601/0933 T/600/1031 J/600/1101 Y/600/1071 32 credits Unit title Credit value GLH Ensure responsibility for actions to reduce risks to health and safety Advise and consult with clients with African type hair Give customers a positive impression of yourself and your organisation Shampoo and treat hair and scalp for African type hair Cut, groom and finish African type hair using barbering techniques Cut and shave facial hair to shape using basic techniques 4 38 4 40 5 33 4 36 8 71 4 40 UG211G4 Y/600/1264 Fulfil salon reception duties 3 24 Optional units - VTCT unit code Ofqual unit reference 6 (minimum) credits Unit title Credit value GLH UN2AH21 L/600/1228 Create basic patterns in hair 4 40 UN2AH22 H/600/1249 Texturise the hair 6 47 UN2AH23 H/600/1073 Style hair using twisting techniques 4 32 UN20H18 Y/600/1233 Provide scalp massage services 5 42 UG211G8 UG21G18 M/600/1268 D/601/0936 Develop and maintain effectiveness at work Promote additional services or products to customers 3 30 6 40 4

Guidance on assessment This book contains the mandatory units that make up this qualification. Optional units will be provided in additional booklets. Where indicated, VTCT will provide assessment materials. Assessments may be internal or external. The method of assessment is indicated in each unit. Internal assessment (any requirements will be shown in the unit) Assessment is set, marked and internally verified by the centre to clearly demonstrate achievement of the learning outcomes. Assessment is sampled by VTCT external verifiers. External assessment (any requirements will be shown in the unit) Externally assessed question papers completed electronically will be set and marked by VTCT. Externally assessed hard-copy question papers will be set by VTCT, marked by centre staff and sampled by VTCT external verifiers. Assessment explained VTCT courses are assessed and verified by centre staff. Work will be set to improve your practical skills, knowledge and understanding. For practical elements, you will be observed by your assessor. All your work must be collected in a portfolio of evidence and crossreferenced to requirements listed in this record of assessment book. Your centre will have an internal verifier whose role is to check that your assessment and evidence is valid and reliable and meets VTCT and regulatory requirements. An external verifier, appointed by VTCT, will visit your centre to sample and quality-check assessments, the internal verification process and the evidence gathered. You may be asked to attend on a different day from usual if requested by the external verifier. This record of assessment book is your property and must be in your possession when you are being assessed or verified. It must be kept safe. In some cases your centre will be required to keep it in a secure place. You and your course assessor will together complete this book to show achievement of all learning outcomes, assessment criteria and ranges. 5

Creating a portfolio of evidence As part of this qualification you are required to produce a portfolio of evidence. A portfolio will confirm the knowledge, understanding and skills that have been learned. It may be in electronic or paper format. Your assessor will provide guidance on how to prepare the portfolio of evidence and how to show practical achievement, and understanding of the knowledge required to successfully complete the qualification. It is this booklet along with the portfolio of evidence that will serve as the prime source of evidence for this qualification. Evidence in the portfolio may take the following forms: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies All evidence should be documented in the portfolio and cross referenced to the outcomes. Constructing the portfolio of evidence should not be left to the end of the course. Many frequently asked questions and other useful information are detailed in the VTCT Candidate s Handbook, which is available on the VTCT website at www.vtct.org.uk/students. Other questions should be addressed to the tutor, lecturer or assessor. 6

Unit assessment methods This section provides an overview of the assessment methods that make up each unit in this qualification. Detailed information on assessment is provided in each unit. Mandatory units External Internal VTCT unit code Unit title Question paper(s) Observations Assignments UG31G20 UN21G15 UG21G17 UN20AH6 UN2AH20 Ensure responsibility for actions to reduce risks to health and safety Advise and consult with clients with African type hair Give customers a positive impression of yourself and your organisation Shampoo and treat hair and scalp for African type hair Cut, groom and finish African type hair using barbering techniques 0 1 0 1 0 UN2AH19 Cut and shave facial hair to shape using basic techniques 0 UG211G4 Fulfil salon reception duties 0 Optional units VTCT unit code Unit title External Question paper(s) Observations Internal Assignments UN2AH21 Create basic patterns in hair 0 UN2AH22 Texturise the hair 0 UN2AH23 Style hair using twisting techniques 0 UN20H18 Provide scalp massage services 1 UG211G8 UG21G18 Develop and maintain effectiveness at work Promote additional services or products to customers 0 0 7

Unit glossary Description VTCT product code Unit title National Occupational Standards (NOS) Level Credit value Guided Learning Hours (GLH) Observations Learning outcomes Evidence requirements Maximum service times Observation outcome Knowledge outcome Assessment criteria Range All units are allocated a unique VTCT product code for identification purposes. This code should be quoted in all queries and correspondence to VTCT. The title clearly indicates the focus of the unit. NOS describe the skills, knowledge and understanding needed to undertake a particular task or job to a nationally recognised level of competence. Level is an indication of the demand of the learning experience; the depth and/or complexity of achievement and independence in achieving the learning outcomes. There are 9 levels of achievement within the Qualifications and Credit Framework (QCF). This is the number of credits awarded upon successful achievement of all unit outcomes. Credit is a numerical value that represents a means of recognising, measuring, valuing and comparing achievement. GLH is an estimate of the time allocated to teach, instruct, assess and support learners throughout a unit. Learner initiated private study, preparation and marking of formative assessment is not taken into account. This indicates the minimum number of observations required to achieve the unit. The learning outcomes are the most important component of the unit; they set out what is expected in terms of knowing, understanding and practical ability as a result of the learning process. Learning outcomes are the results of learning. This section provides guidelines on how evidence must be gathered. The maximum time specified by Habia in which a particular service or practical element must be completed. An observation outcome details the practical tasks that must be completed to achieve the unit. A knowledge outcome details the theoretical requirements of a unit that must be evidenced through oral questioning, a mandatory written question paper or portfolio of evidence. Assessment criteria set out what is required, in terms of achievement, to meet a learning outcome. The assessment criteria and learning outcomes are the components that inform the learning and assessment that should take place. Assessment criteria define the standard expected to meet learning outcomes. The range indicates what must be covered. Ranges must be practically demonstrated in parallel to the unit s observation outcomes. 8

UG31G20 Ensure responsibility for actions to reduce risks to health and safety This unit is about providing you with the knowledge, understanding and skills to be responsible for health and safety in the workplace. This unit is for everyone at work (whether paid, unpaid, full or part-time). It is about being aware of the main risks in your workplace and knowing how to identify and deal with them. UG31G20_v8

NOS G20 Level 3 Credit value 4 GLH 38 Observations 2 External paper(s) 0

Ensure responsibility for actions to reduce risks to health and safety Learning outcomes On completion of this unit you will: 1. Be able to identify the hazards and evaluate the risks in the workplace 2. Be able to reduce the risks to health and safety in the workplace 3. Know how to reduce risks to health and safety in the workplace Evidence requirements 1. A variety of assessment methods should be used to confirm competence. Assessment of knowledge should be integrated with the assessment of performance wherever possible and appropriate. 2. Your assessor will observe you on two separate occasions. All evidence must be derived from performance in the workplace with no exceptions. Therefore no simulated working conditions have been specified in this Assessment Strategy as the outcomes can be demonstrated by a combination of other assessment methods drawn from: direct observation of the candidate in the workplace witness testimony by colleagues and line managers of the candidate s successful performance of activities in the workplace documentary and other product based evidence a personal report by the candidate endorsed by colleagues questions discussion professional discussion. 3. There is no external paper requirement for this unit. UG31G20 11

Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Maximum service times There are no maximum service times that apply to this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service. Achieving range There are no range statements that apply to this unit. 12 UG31G20

Observations Outcome 1 Be able to identify the hazards and evaluate the risks in the workplace You can: a. Identify workplace instructions that are relevant to you and your job role b. Identify working practices and hazards in the workplace that could be harmful c. Evaluate the hazards and prioritise in risk order d. Report hazard(s) to the responsible person* *May be assessed through oral questioning. Observation 1 2 Criteria questioned orally Date achieved Learner signature Assessor initials UG31G20 13

Outcome 2 Be able to reduce the risks to health and safety in the workplace You can: a. Perform work activities at own level of competence in accordance with identified health and safety: - workplace policies - instructions and procedures - suppliers and manufacturers information - relevant legal requirements b. Manage hazards in accordance with workplace instructions and legal requirements c. Report any differences between workplace instructions and supplier/manufacturer instructions* *May be assessed through oral questioning. Observation 1 2 Criteria questioned orally Date achieved Learner signature Assessor initials 14 UG31G20

Knowledge Outcome 3 Know how to reduce risks to health and safety in the workplace You can: / Assessor initials* a. Explain your responsibility in remaining alert to hazards and risks b. Describe own responsibilities and scope for action in controlling risk c. Explain the importance of adhering to health and safety policies and practices d. Describe where and when to get additional health and safety assistance e. Describe the importance of personal presentation and behaviour in maintaining health and safety in the workplace * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 16 UG31G20

UN21G15 Advise and consult with clients with African type hair Through this unit you will develop the skill of consulting with your clients to determine their ideas and requirements. Being able to identify the capability of your clients hair will allow you to make recommendations based on questioning, observation and test results. Influencing factors like a client s lifestyle, commitment and cost will also impact on the services you suggest. You will also be required to provide your client with good aftercare advice. UN21G15_v6

NOS G15 Level 2 Credit value 4 GLH 40 Observations 3 External paper(s) 1

Advise and consult with clients with African type hair Learning outcomes On completion of this unit you will: 1. Be able to determine the client s needs 2. Be able to analyse the hair, skin and scalp 3. Be able to advise the client on the long term implications of hairdressing services 4. Be able to confirm services and products 5. Know salon and legal requirements 6. Know services, products and pricing 7. Know about hair, skin and scalp analysis 8. Understand the implications of hairdressing services 9. Know methods of communication Evidence requirements 1. Simulation is not allowed for any performance evidence within this unit. 2. You must practically demonstrate in your everyday work that you have met the standard for advising and consulting with clients with African hair types. 3. Your assessor will observe these aspects of your performance on at least 3 occasions. These will cover consultations for 3 different technical units. 4. From the range, you must practically demonstrate that you have: consulted with new and regular clients used all the means of identifying client s wishes adapted your advice to take into account the factors limiting or affecting services advised client s of all the factors that will impact on hairdressing services identified or can describe suspected infections and infestations needing reporting. 5. It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present. 6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There is one external paper that must be achieved. UN21G15 19

Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Maximum service times There are no maximum service times that apply to this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service. Achieving range The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved. 20 UN21G15

Observations Outcome 1 Be able to determine the client s needs You can: a. Provide clients with sufficient time to express their wishes b. Present visual aids to explore ideas and reach a decision c. Use questioning to clarify the client s wishes d. Encourage clients to ask questions to clarify information e. Confirm the client s wishes for services and products *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials UN21G15 21

Outcome 2 Be able to analyse the hair, skin and scalp You can: a. Perform visual checks and tests on the hair, skin and scalp according to specified procedures b. Identify factors that limit or affect services and choice of products from the client s previous records* c. Identify and report problems which cannot be dealt with to the relevant person(s)* *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials 22 UN21G15

Outcome 3 Be able to advise the client on the long term implications of hairdressing services You can: a. Clarify the factors that will impact on the hairdressing services * b. Recommend hairdressing services that are suitable for the client c. Maintain goodwill, trust and confidentiality with the client d. Check that the client has understood the advice prior to proceeding with any service e. Document advice on the client s record *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials UN21G15 23

Outcome 4 Be able to confirm services and products You can: a. Agree services, products and outcomes that meet the client s needs b. State the likely cost and duration of the agreed services to the client c. Maintain goodwill, trust and confidentiality with the client d. Produce up-to-date client records *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials 24 UN21G15

Range You must practically demonstrate that you have: Consulted with both types of client New Regular Used all the means of identifying client s wishes Questioning Observation Testing Adapted your advice to take into account all the factors limiting or affecting services Adverse hair, skin and scalp conditions Incompatibility of previous services and products used Lifestyle Advised client s of all the factors that will impact on hairdressing services Cost of maintenance Client time commitment required Limitations to other services Consequences of using home based products Identified or can describe all suspected infections and infestations needing reporting Suspected infections Suspected infestations UN21G15 25

Developing knowledge Achieving knowledge outcomes You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning. Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies Achieving the external paper The external paper will test your knowledge of the criteria highlighted in white. A pass mark of 70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then be orally questioned or asked to produce other forms of evidence as all unit criteria must be achieved. Your assessor will complete the table below when the 70% pass mark has been achieved. Paper Date achieved Assessor initials 1 of 1 26 UN21G15

Knowledge Outcome 5 Know salon and legal requirements You can: / Assessor initials* a. State personal responsibilities under the current Data Protection legislation b. Describe the legal responsibilities for informing clients about the features and benefits of products and services c. Describe the importance of following salon procedures and manufacturers instructions when conducting tests d. Describe the salon rules for maintaining confidentiality * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN21G15 27

Outcome 6 Know services, products and pricing You can: / Assessor initials* a. Describe the services, products and pricing structure at the salon b. Outline the importance of identifying the customer s expectations c. Describe how to calculate the charge for services d. Describe the types of services requiring special client advice prior to the visit e. Describe the types of special advice required for clients prior to specific services and the reasons * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 28 UN21G15

Outcome 7 Know about hair, skin and scalp analysis You can: / Assessor initials* a. Describe how different factors can limit or affect the services and products offered to clients b. Describe the visible indications of suspected infections, infestations and disorders c. State how and when tests are carried out on hair d. Describe the importance of testing and potential consequences of not testing e. Describe the basic structure of hair and skin f. Describe the growth cycle of hair g. Compare the characteristics and structure of different types and textures of African hair h. Describe the general factors that contribute to healthy hair i. Describe the likely causes of visible adverse hair and scalp conditions * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN21G15 29

Outcome 8 Understand the implications of hairdressing services You can: / Assessor initials* a. Differentiate the cost of maintenance for all services b. Explain the time commitments required to maintain the service c. Explain how an individual service can limit and or prohibit other services d. Explain how the repeated use of home based products can damage the hair and affect future professional services e. Explain the importance of recording the advice given to the client * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 30 UN21G15

Outcome 9 Know methods of communication You can: / Assessor initials* a. Describe why effective communication is important for the salon s business b. Outline the importance of confidentiality and the consequences if this is not maintained c. Describe how to use varied vocabulary and expressions to suit the purpose d. Describe how to adapt your contributions to suit different situations e. Describe how to demonstrate active listening f. Describe how to recognise the speaker s intentions g. Describe how to progress a discussion * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN21G15 31

Notes Use this area for making notes and drawing diagrams 32 UN21G15

UG21G17 Give customers a positive impression of yourself and your organisation Excellent customer service is provided by people who are good with people. Your behaviour affects the impression that customers form of the service they are receiving. This unit is all about communicating with customers and giving a positive impression whenever dealing with a customer. By doing this you will also be giving a positive impression of your organisation and the customer service it provides. All of us enjoy the experience of good service if we feel that the person serving us really wants to create the right impression, respond to us and give us good information. Every detail of your behaviour when dealing with a customer counts. UG21G17_v8

NOS G17 Level 2 Credit value 5 GLH 33 Observations 2 External paper(s) 0 Habia

Give customers a positive impression of yourself and your organisation Learning outcomes On completion of this unit you will: 1. Be able to establish rapport with customers 2. Be able to respond appropriately to customers 3. Be able to communicate information to customers 4. Know and understand how to give customers a positive impression of yourself and the organisation Evidence requirements 1. Your evidence should be collected when carrying out a real job, whether paid or voluntary and when dealing with real clients, whether internal or external to the salon. However, for this unit, evidence collected in a realistic working environment or a work placement is permissible. Simulation is not allowed for any performance evidence with this unit. You may collect the evidence for the unit through work in a private sector salon, a not-for-profit salon or a public services salon. during a quiet period for your salon when people, systems or resources have let you down. 4. You need to prove that you have dealt with clients who: have different needs and expectations appear angry or confused behave unconventionally. 5. Your evidence must show that you respond to clients using your salon s procedures and guidelines. 6. Your communication with clients may be face to face, in writing, by telephone, text message, email, internet, intranet or by any other method you would be expected to use within your job role. 7. You must prove that you communicate with clients effectively by providing evidence that you: use appropriate spoken or written language apply the conventions and rules appropriate to the method of communication you have chosen. 8. There is no external paper requirement for this unit. 2. You must provide evidence that shows you have done this over a sufficient period of time with different clients on at least 2 different occasions for your assessor to be confident that you are competent. 3. You must provide evidence of creating a positive impression with clients: during routine delivery of client service during a busy period for your salon UG21G17 35

Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Maximum service times There are no maximum service times that apply to this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service. Achieving range The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved. 36 UG21G17

Observations Outcome 1 Be able to establish rapport with customers You can: a. Meet your organisation s standards of appearance and behaviour b. Greet your customer respectfully and in a friendly manner c. Communicate with your customer in a way that makes them feel valued and respected d. Identify and confirm your customer s expectations e. Treat your customer courteously and helpfully at all times f. Keep your customer informed and reassured g. Adapt your behaviour to respond to different customer behaviour *May be assessed through oral questioning. Observation 1 2 Criteria questioned orally Date achieved Learner signature Assessor initials UG21G17 37

Habia Outcome 2 Be able to respond appropriately to customers You can: a. Respond promptly to a customer seeking help * b. Choose the most appropriate way to communicate with your customer c. Check with your customer that they have fully understood your expectations d. Respond promptly and positively to your customer s questions and comments e. Allow your customer time to consider your response and give further explanation when appropriate *May be assessed through oral questioning. Observation 1 2 Criteria questioned orally Date achieved Learner signature Assessor initials 38 UG21G17

Habia Outcome 3 Be able to communicate information to customers You can: a. Quickly find information that will help your customer b. Give your customer information they need about the services or products offered by your organisation c. Recognise information that your customer might find complicated and check whether they fully understand d. Explain clearly to your customers any reasons why their expectations cannot be met * *May be assessed through oral questioning. Observation 1 2 Criteria questioned orally Date achieved Learner signature Assessor initials UG21G17 39

Range You must practically demonstrate that you have: Created a positive impression with clients using all scenarios During a routine delivery of client service During a busy period for your salon When people, systems and resources have let you down Dealt with all types of clients who Have different needs and expectations Appear angry or confused Behave unconventionally Responded to all clients using salon procedures Using salon procedures Using salon guidelines Used 3 out of 6 communication types Face-to-face In writing By telephone Text message Internet Intranet Used all effective communication procedures Appropriate to spoken or written language Appropriate to the conventions and rules applied to the methods of communication 40 UG21G17

Developing knowledge Achieving knowledge outcomes You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning. UG21G17 41

Knowledge Outcome 4 Know and understand how to give customers a positive impression of yourself and the organisation You can: a. Describe your organisation s standards for appearance and behaviour b. Explain your organisation s guidelines for how to recognise what your customer wants and respond appropriately c. Identify your organisation s rules and procedures regarding the methods of communication they use d. Explain how to recognise when a customer is angry or confused e. Identify your organisation s standards for timeliness in responding to customer questions and requests for information * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 42 UG21G17

UN20AH6 Shampoo and treat hair and scalp for African-type hair Through this unit you will learn the skill of shampooing, conditioning and treating natural or chemically treated African type hair and scalp, using a variety of products and massage techniques. Being able to identify the condition of your client s hair, skin and scalp will determine which products and massage techniques to use. You will develop a sound knowledge of shampooing and conditioning products which will enable you to provide your client with good aftercare advice. This unit is suitable for both hairdressers and barbers. UN20AH6_v5

NOS AH6 Level 2 Credit value 4 GLH 36 Observations 3 External paper(s) 1 Habia

Shampoo and treat hair and scalp for African-type hair Learning outcomes On completion of this unit you will: 1. Be able to use safe and effective methods of working when shampooing, conditioning and treating hair 2. Be able to shampoo hair and scalp 3. Be able to condition and treat the hair and scalp 4. Understand salon and legal requirements 5. Understand how to work safely, effectively and hygienically when shampooing, conditioning and treating hair 6. Understand factors that affect shampooing and treating the hair 7. Understand products, equipment and their uses 8. Understand shampooing and treatment techniques 9. Understand how to communicate information to clients on hair maintenance and management Evidence requirements 1. Simulation is not allowed for any performance evidence within this unit. 2. You must practically demonstrate in your everyday work that you have met the standard for shampooing and treating the hair and scalp for African hair types. 3. Your assessor will observe these aspects of your performance on at least 3 separate occasions. 4. From the range, you must show that you have: used all of the conditioning and treatment products listed used all the shampooing massage techniques dealt with all the hair conditions listed adapted your shampooing techniques for 2 out of the 4* scalp conditions listed used all the conditioning massage techniques listed given all the types of advice listed. * However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in respect of all the items in this range. 5. It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present. 6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There is one external paper that must be achieved. UN20AH6 45

Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service. Maximum service times The following maximum service times apply to this unit: Apply shampoo and treatments to chemically treated hair (i.e. permed, relaxed or coloured) Apply shampoo and treatments to natural hair Apply shampoo and treatments to locked hair (up to shoulder length) 15 minutes 20 minutes 30 minutes Achieving range The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved. 46 UN20AH6

Observations Outcome 1 Be able to use safe and effective methods of working when shampooing, conditioning and treating hair You can: a. Protect the client s clothing throughout the service b. Position the client to meet the needs of the service without causing them discomfort c. Keep the work area clean and tidy throughout the service d. Remove waste immediately at the end of the shampooing and treatment service e. Use safe work methods that: make effective use of resources minimise harm or injury to yourself and others f. Maintain personal standards of health and hygiene which minimise the risk of crossinfection, infestation and offence to clients and colleagues g. Use shampooing, conditioning and treatment products and equipment identified as a result of consultation with the client h. Comb through client s hair, when required, without causing damage to the hair and scalp i. Replenish low levels of resources, when required, to minimise disruption to your own work and to clients* j. Identify and report any products that need re-ordering to the relevant person(s)* k. Complete the shampooing and treatment service within a commercially viable time l. Complete client records, when required, so that they are accurate, easy to read and up to date *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials UN20AH6 47

Habia Outcome 2 Be able to shampoo hair and scalp You can: a. Identify the condition of the hair and scalp using suitable visual and manual checks b. Use products and tools suitable for the client s hair and/or scalp condition c. Use the shampooing massage techniques to meet the client s: hair length and density hair and scalp condition d. Adapt the water temperature and flow to suit the needs of the client s hair and scalp comfort e. Leave the client s hair and scalp: clean and free from shampoo free of excess water *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials 48 UN20AH6

Outcome 3 Be able to condition and treat the hair and scalp You can: a. Apply conditioning and treatment products to meet the needs of the client s hair and scalp, and follow the salon s and manufacturers instructions b. Use conditioning massage techniques to meet the needs of the client s hair and scalp c. Monitor and time the development of the conditioning treatment and apply heat at the right temperature d. Remove the conditioner and/or treatment in a way that avoids disturbing the direction of the cuticle e. Leave the client s hair free of excess moisture f. Give the client aftercare advice on caring for their hair *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials UN20AH6 49

Range You must practically demonstrate that you have: Used all of the conditioning and treatment products Surface Reconstructors Moisturising Scalp treatments Used all the shampooing massage techniques Rotary Effleurage Friction Dealt with all the hair conditions Chemically damaged Heat damaged Environmentally damaged Adapted your shampooing techniques for 2 out of the 4 scalp conditions Dandruff affected Product build-up Traction alopecia Psoriasis 50 UN20AH6

You must practically demonstrate that you have: Used all the conditioning massage techniques Effleurage Petrissage Given all the types of advice Combing and brushing Frequency of shampooing Suitable shampooing and treatment products and their uses UN20AH6 51

Knowledge Outcome 4 Understand salon and legal requirements You can: / Assessor initials* a. Describe the salon s requirements for client preparation b. Describe when and how to complete client records c. Describe the person(s) to whom low levels of resources should be reported to d. Describe the salon s expected service time for shampooing and treating hair e. Describe your responsibilities under the current Control of Substances Hazardous to Health regulations in relation to the use of shampoos and hair treatments f. Describe your responsibilities under the current Electricity at Work regulations g. Describe your responsibilities under current Data Protection legislation * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN20AH6 53

Habia Outcome 5 Understand how to work safely, effectively and hygienically when shampooing, conditioning and treating hair You can: / Assessor initials* a. Describe contact dermatitis and how to avoid contracting it whilst carrying out hairdressing services b. Identify protective clothing that should be available to clients c. Explain how the position of your client and yourself can affect the desired outcome and reduce fatigue and the risk of injury d. Identify the safety considerations which must be taken into account when shampooing and treating hair e. Explain why it is important to keep the work area clean and tidy f. Describe methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation g. Explain the importance of personal hygiene h. Explain why it is important to check electrical equipment used to aid the conditioning process i. Explain the importance of thoroughly rinsing hair to remove shampoo and treatments at the end of the service j. Describe methods of sterilisation used in hairdressing salons * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 54 UN20AH6

Outcome 6 Understand the basic science of shampooing and treating the hair You can: / Assessor initials* a. Explain the direction in which the hair cuticle lies and its importance when disentangling wet hair b. Explain how to identify scalp conditions and their causes c. Explain how shampoo and water act together to cleanse the hair d. Explain how the ph value of the products used affects the current state of the hair e. Explain the effects of water temperature on the scalp and structure of the hair f. Explain how the build-up of products can affect the hair, scalp and the effectiveness of other services g. Explain how the formulations of shampoos, conditioners and treatments vary to suit different hair conditions h. Explain how heat affects the hair during the conditioning treatment i. Explain how the different conditioning treatments affect the structure of the hair j. Describe the different coil patterns of African-type hair and explain how this affects how the hair is handled and worked upon during shampooing and treatment processes * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN20AH6 55

Habia Outcome 7 Understand products, equipment and their use You can: / Assessor initials* a. Describe the range of available shampooing, conditioning and treatment products and equipment b. Explain the importance of following the manufacturers instructions relating to the use of shampooing and conditioning products in the salon c. Describe when and how to use shampoos, conditioning and treatment products to treat different hair and scalp conditions in the range d. Explain when the shampooing process should be repeated e. Describe what may happen if the incorrect shampooing and treatment product is used f. Describe how to use and handle equipment during the conditioning treatment process * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 56 UN20AH6

Outcome 8 Understand shampooing and treatment techniques You can: / Assessor initials* a. Describe when and how to use rotary, effleurage, friction and petrissage massage techniques when shampooing different lengths and densities of hair b. Explain how to shampoo natural hair and the potential consequences of doing this incorrectly c. Describe when and how effleurage and petrissage massage techniques should be used when conditioning and treating different lengths and densities of hair d. Explain when and how to apply conditioning treatment products to African-hair types e. Describe the circumstances when hair should not be combed through after shampooing and conditioning treatments f. Explain the importance of removing excess conditioner and excess moisture from the hair at the end of the service g. Explain the importance of de-tangling the hair from point to root h. Describe the importance of using shampoos and conditioners costeffectively * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN20AH6 57

Habia Outcome 9 Understand how to communicate information to clients on hair maintenance and management You can: / Assessor initials* a. Describe how to use combs and brushes and correctly comb hair from point to root b. Explain how often to shampoo and cleanse the hair according to hairstyle, hair and scalp condition and lifestyle c. Describe suitable conditioning treatments and the importance of regular conditioning d. Describe the products to use for home care and those to avoid and why * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 58 UN20AH6

UN2AH20 Cut, groom and finish African type hair using barbering techniques This unit is about the precision of cutting skills involved in barbering to achieve a variety of looks, neckline and outline finishes using club cutting, scissor over comb, fading, graduation and freehand techniques on African type hair. You will be expected to show you can use clippers without an attachment. Finishing the hair using a variety of products is also required in order to achieve this unit. UN2AH20_v5

NOS AH20 Level 2 Credit value 8 GLH 71 Observations 8 External paper(s) 1 Photo courtesy of Wahl (UK) Ltd.

Cut, groom and finish African type hair using barbering techniques Learning outcomes On completion of this unit you will: 1. Be able to use safe and effective methods of working when cutting, grooming and finishing hair 2. Be able to cut hair to achieve a variety of looks 3. Be able to groom and finish hair 4. Know salon and legal requirements for cutting, grooming and finishing African type hair 5. Understand how to work safely, effectively and hygienically when cutting, grooming and finishing hair 6. Know about factors which affect cutting, grooming and finishing African type hair 7. Know about anatomy and physiology in relation to cutting, grooming and finishing African type hair 8. Understand how to perform cutting techniques 9. Know products, equipment and their use in cutting, grooming and finishing African type hair 10. Know grooming techniques and methods 11. Understand how to communicate and provide aftercare advice to clients on hair maintenance and management Evidence requirements 1. Simulation is not allowed for any performance evidence within this unit. 2. You must practically demonstrate in your everyday work that you have met the standard for cutting, grooming and finishing African type hair using barbering techniques. 3. Your assessor will observe your performance on at least 2 occasions for each cut and groomed look in the range. 1 observation must include the use of clippers without clipper attachments. 4. From the range, you must show that you have: used all the styling tools and equipment listed cut all the looks listed used all the techniques listed taken into account all the factors listed cut all the neckline shapes listed cut all the outline shapes listed used all the grooming and finishing products listed given advice covering all the areas listed. 5. It is most likely evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present. 6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There is one external paper that must be achieved. UN2AH20 61

Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Maximum service times The following maximum service times apply to this unit: Fade 30 minutes Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service. Crew cut Afro Square cut 30 minutes 40 minutes 40 minutes Achieving range The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved. 62 UN2AH20

Observations Outcome 1 Be able to use safe and effective methods of working when cutting, grooming and finishing hair You can: a. Protect the client s clothing and keep the client s skin free of excess hair cuttings throughout the service b. Keep the work area clean and tidy throughout the service c. Remove waste immediately, during and at the end of the cutting service d. Use working methods that: - minimise the risk of damage to styling tools and equipment - minimise the risk of cross-infection - minimise the wastage of products - make effective use of the working time - ensure the use of clean resources - minimise harm or injury to yourself and others e. Maintain personal standards of health and hygiene which minimise the risk of cross infection, infestation and offence to clients and colleagues f. Complete the cutting service within a commercially viable time *May be assessed through oral questioning. Observation 1 2 3 4 Criteria questioned orally Date achieved Learner signature Assessor initials Observation 5 6 7 8 Criteria questioned orally Date achieved Learner signature Assessor initials UN2AH20 63

Habia Outcome 2 Be able to cut hair to achieve a variety of looks You can: a. Brush and comb out the client s hair in a way suitable for the desired look b. Consult with the client to confirm their satisfaction with the look agreed prior to, during and on completion of the service c. Establish and follow the cutting guideline(s) to achieve the required look d. Use and adapt cutting techniques suitable for the client s hair type and to achieve the desired look, taking account of influencing factors e. Control the styling tools to minimise the risk of damage to the hair and scalp, client discomfort and to achieve the desired look f. Position yourself and the client to help ensure the accuracy of the cut g. Use cross-checking techniques to ensure accurate distribution of weight, density, balance and shape h. Create neckline shapes that are accurate and take account of the natural hairline i. Remove unwanted hair outside the desired outline shape to achieve accurate outlines * j. Balance and shape sideburns to suit the hair style and to meet the client s requirements * k. Make a final visual check of the hair to ensure the finished cut is accurate *May be assessed through oral questioning. Observation 1 2 3 4 Criteria questioned orally Date achieved Learner signature Assessor initials Observation 5 6 7 8 Criteria questioned orally Date achieved Learner signature Assessor initials 64 UN2AH20

Photo courtesy of Wahl (UK) Ltd. Outcome 3 Be able to groom and finish hair You can: a. Apply suitable grooming and finishing products following the manufacturer s instructions * b. Control the client s hair during the grooming process taking account of influencing factors, to achieve the intended shape and direction agreed with the client c. Give the client suitable aftercare advice and recommendations on the maintenance of the cut and style *May be assessed through oral questioning. Observation 1 2 3 4 Criteria questioned orally Date achieved Learner signature Assessor initials Observation 5 6 7 8 Criteria questioned orally Date achieved Learner signature Assessor initials UN2AH20 65

Range You must practically demonstrate that you have: Used all the styling tools and equipment listed Scissors Clippers Clipper attachments T-liner Combs Brushes Cut all the looks listed Fade Maximum service time 30 minutes Crew cut Maximum service time 30 minutes Afro Maximum service time 40 minutes Square cut Maximum service time 40 minutes Used all the techniques listed Club cutting Scissor over comb Clipper over comb Freehand Fading Graduation 66 UN2AH20

Photo courtesy of Wahl (UK) Ltd. You must practically demonstrate that you have: Taken into account all the factors Hair density Hair texture Hair elasticity Head and face shape Hair growth patterns Presence of male pattern baldness Skin and scalp disorders Piercings Cut all the neckline shapes Squared Rounded Tapered Cut all the outline shapes Natural Created Tapered Used all the grooming and finishing products Gel Pomades Sprays UN2AH20 67

Habia You must practically demonstrate that you have: Given advice covering all the areas Time internal between cuts Use of styling products Use of grooming products Potential for style changes 68 UN2AH20

Knowledge Outcome 4 Know salon and legal requirements for cutting, grooming and finishing African type hair You can: / Assessor initials* a. Describe salon s requirements for client preparation b. Describe salon's expected services times for cutting men s hair c. Describe the salon s and the legal requirements for disposal of waste d. Describe own responsibilities under the current Electricity at Work Regulations * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 70 UN2AH20

Photo courtesy of Wahl (UK) Ltd. Outcome 5 Understand how to work safely, effectively and hygienically when cutting, grooming and finishing hair You can: / Assessor initials* a. Describe the range of protective clothing that should be available for clients b. Describe why it is important to protect clients from hair clippings c. Describe how the positioning of the client and yourself can affect the desired outcome and reduce fatigue and the risk of injury d. Describe the safety considerations which must be taken into account when cutting hair e. Describe why it is important to check for infestation and avoid cross-infection f. Describe why it is important to keep the work area clean and tidy g. Explain why it is important to position cutting tools for ease of use h. Describe the methods of sterilisation used in barber shops i. Describe methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation j. Describe correct use and maintenance of cutting tools k. Explain the importance of personal hygiene * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN2AH20 71

Habia Outcome 6 Know about factors which affect cutting, grooming and finishing African type hair You can: / Assessor initials* a. Describe the factors that must be taken into consideration prior to and during cutting and how these affect the service b. Describe the factors which should be considered when cutting wet hair and dry hair c. Explain why hair products should be removed from the hair prior to cutting d. State the average rate of hair growth e. Describe the effects of continual close cutting on black skin f. Describe the potential risk of in-growing hair resulting from continual close cutting g. Describe the known causes of male pattern baldness h. Describe the typical patterns of male pattern baldness * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 72 UN2AH20

Photo courtesy of Wahl (UK) Ltd. Outcome 7 Know about anatomy and physiology in relation to cutting, grooming and finishing African type hair You can: / Assessor initials* a. Describe the structure of the bones in the head and face * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN2AH20 73

Habia Outcome 8 Understand how to perform cutting techniques You can: / Assessor initials* a. Explain the importance of correctly combing out the hair prior to cutting b. Explain the importance of continually combing and cutting throughout the service c. Describe which tools can be used on either wet or dry hair or both d. Describe how the factors can affect the way the hair is cut e. Explain the importance of consulting with clients throughout the cutting process f. Explain the importance of applying the correct degree of tension to the hair when cutting g. Describe how and when to use club, freehand, scissors over comb and clipper over comb, graduation and fading techniques and the effects achieved h. Explain the reasons for establishing and following guidelines i. Explain how to create and follow a guideline for fading j. Explain how to create an even silhouette throughout the shape of the cut k. Explain the importance of cross-checking the cut l. Describe how to cross-check and balance the cut m. Describe how to create different looks n. Describe how to create different neckline and outline shapes o. Explain the importance of cutting to the natural neckline in barbering * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 74 UN2AH20

Photo courtesy of Wahl (UK) Ltd. Outcome 9 Know products, equipment and their use in cutting, grooming and finishing African type hair You can: / Assessor initials* a. State the sizes of clipper blades and attachments available and the effects these achieve b. Describe how the angle at which the cutting tools and the head are positioned will affect the weight distribution, balance and degree of graduation of the cut c. Describe the range of styling and finishing products, tools and equipment available for grooming men s hair d. Describe when and why the types of grooming and finishing products should be used e. Describe the suitability of specific tools and products for achieving different effects f. Describe the importance of following the manufacturers instructions for the use of the specific styling products in the salon g. Describe the types and purposes of different brushes and combs used for grooming hair * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN2AH20 75

Habia Outcome 10 Know grooming techniques and methods You can: / Assessor initials* a. Describe current techniques for grooming men s hair b. Describe how factors affect the grooming process and the finished look * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 76 UN2AH20

Photo courtesy of Wahl (UK) Ltd. Outcome 11 Understand how to communicate and provide aftercare advice to clients on hair maintenance and management You can: / Assessor initials* a. Explain how to give aftercare advice and recommendations to clients b. Recommend suitable time intervals between cuts c. Explain how to use combs and brushes and correctly comb hair from point to root d. Describe how often to shampoo and cleanse the hair according to hairstyle, hair and scalp condition and lifestyle e. Describe suitable conditioning treatments and the importance of regular conditioning f. Explain the products to use for home care and those to avoid and why g. Identify the styling tools suitable for home use between cuts h. Describe how lifestyle can influence the client s choice of style i. Explain how the hair texture affects the styling possibilities j. Explain how transition can affect what hairdressing services are possible * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN2AH20 77

Notes Use this area for making notes and drawing diagrams 78 UN2AH20

UN2AH19 Cut and shave facial hair to shape using basic techniques Through this unit you will develop the ability to reshape beards and moustaches on African type hair. Being able to identify the condition of your client s face, skin and facial hair will determine which products, tools and techniques to use. You will develop a sound knowledge of suitable products for home use which will enable you to provide your client with good aftercare advice. UN2AH19_v4

NOS AH19 Level 2 Credit value 4 GLH 40 Observations 3 External paper(s) 1 Habia

Cut and shave facial hair to shape using basic techniques Learning outcomes On completion of this unit you will: 1. Be able to use safe and effective methods of working when cutting facial hair 2. Be able to cut and shave beards and moustaches to maintain their shape 3. Understand salon and legal requirements 4. Understand how to work safely, effectively and hygienically when cutting facial hair 5. Understand how to use tools and equipment 6. Understand factors that affect facial hair cutting and shaving techniques 7. Understand the aftercare advice to provide for clients Evidence requirements 1. Simulation is not allowed for any performance evidence within this unit. 2. You must practically demonstrate in your everyday work that you have met the standard for cutting and shaving facial hair. 3. Your assessor will observe your performance on at least 3 occasions, 1 of which must include the reshaping of a full beard and 1 of the creation of a moustache. 4. From the range, you must show that you have: used all the types of tools and equipment listed taken account of all the factors listed cut all the looks listed used all the cutting and shaving techniques listed given all the types of advice listed. 5. It is most likely evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present. 6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There is one external paper that must be achieved. UN2AH19 81

Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service. Maximum service times The following maximum service times apply to this unit: Tapered beardline (trim) Full beard outlines (trim) Rooftop moustache (trim) (create) Pencil moustache (trim) (create) 10 minutes 10 minutes 5 minutes 10 minutes 5 minutes 10 minutes Achieving range The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved. Lipline moustache (trim) (create) 5 minutes 10 minutes 82 UN2AH19

Observations Outcome 1 Be able to use safe and effective methods of working when cutting facial hair You can: a. Protect the client s clothing and keep their eyes and neck free of hair cuttings throughout the service b. Keep the work area clean and tidy throughout the service c. Remove waste immediately at the end of the cutting service d. Use working methods that: - minimise the risk of damage to tools and equipment - minimise the risk of cross-infection - minimise the waste of products - make effective use of the working time - ensure the use of clean resources - minimise harm or injury to yourself and others e. Maintain personal standards of health and hygiene which minimise the risk of cross infection, infestation and offence to clients and colleagues f. Identify factors likely to influence the service prior to cutting * g. Complete the cutting service within a commercially viable time *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials UN2AH19 83

Photo courtesy of Wahl (UK) Ltd. Outcome 2 Be able to cut and shave beards and moustaches to maintain their shape You can: a. Prepare the client s facial hair prior to the service b. Confirm the client s satisfaction with the agreed look at consultation, during and on completion of the service c. Establish and follow the beard guideline(s) to achieve the required look d. Use cutting and shaving techniques which take account of the influencing factors to achieve the desired look e. Position yourself and the client to help ensure the accuracy of the cut f. Achieve a finished look that is even, symmetrical and balanced in relation to the client s facial contour and of an even density throughout the shape g. Remove any unwanted hair outside the desired outline shape h. Give the client suitable aftercare advice on the maintenance of the look *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials 84 UN2AH19

Range You must practically demonstrate that you have: Used all the types of tools and equipment Scissors Clippers Clipper attachments T-liner Rotary mesh razor Pivot mesh razor Taken account of all the factors Hair growth patterns In-growing hair Skin disorders Beard density Facial piercing Facial contours Client wishes UN2AH19 85

Range You must practically demonstrate that you have: Cut all the looks listed Tapered beardline Maximum service time to trim a beard 10 minutes Full beard outlines Maximum service time to trim beard a 10 minutes Rooftop moustache Maximum service time to trim a moustache 5 minutes Maximum service time to create a moustache 10 minutes Pencil moustache Maximum service time to trim a moustache 5 minutes Maximum service time to create a moustache 10 minutes Lipline moustache Maximum service time to trim a moustache 5 minutes Maximum service time to create a moustache 10 minutes Used all the cutting and shaving techniques Scissors over comb Clipper with attachment Clipper over comb Freehand Dry shave Skin tensioning Ear hair cutting Eyebrow cutting Given all the types of advice Time between cuts Maintenance of beard shapes Suitable homecare equipment 86 UN2AH19

Knowledge Outcome 3 Understand salon and legal requirements You can: / Assessor initials* a. Describe the salon s requirements for client preparation b. Describe the salon's expected service times for cutting facial hair to shape c. Describe the salon s and legal requirements for disposal of waste materials d. Describe own responsibilities under the current Electricity at Work Regulations e. Identify any limitations placed on the use of razors by local by-laws and legislation * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 88 UN2AH19

Outcome 4 Understand how to work safely, effectively and hygienically when cutting facial hair You can: / Assessor initials* a. List the protective equipment that should be available b. Explain why it is important to protect clients from hair clippings c. Describe how the position of the client and yourself can affect the desired outcome and reduce fatigue and the risk of injury d. Identify the safety considerations which must be taken into account when cutting facial hair e. Explain why it is important to avoid cross-infection and infestation f. Explain why it is important to keep the work area clean and tidy g. Compare the methods of cleaning, disinfecting and sterilisation used in barber shops h. Describe methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation i. Explain the importance of maintaining personal hygiene * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN2AH19 89

Photo courtesy of Wahl (UK) Ltd. Outcome 5 Understand how to use tools and equipment You can: / Assessor initials* a. Describe methods of cleaning and maintaining tools and equipment b. Explain how to safely use tools and equipment c. Explain how to level and test clippers d. Explain the size of clipper blades and attachments available and the effects that these achieve * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 90 UN2AH19

Outcome 6 Understand factors that affect facial hair cutting and shaving techniques You can: / Assessor initials* a. Describe the factors that must be taken into consideration prior to cutting (including hair growth patterns, in-growing hair, skin disorders, beard density, facial piercing, facial contours, client wishes) and how they can affect the way the facial hair is cut and shaved b. Explain the importance of cutting the beard outline to follow the contours of the face c. Describe how to neaten beards d. Describe how to create basic moustache shapes e. Explain the importance of consulting with clients throughout the cutting process f. Explain when to cut facial hair using freehand, scissors over comb, clipper with attachment and clipper over comb cutting techniques g. Explain the reasons for establishing and following outlines h. Describe methods of working to create a symmetrical and balanced look i. Explain the importance of considering density and working with the natural growth patterns of the facial hair j. Compare the result of cutting against and with the natural hair growth direction k. State the average rate of hair growth l. Describe the effects of continual close cutting on black skin m. Explain the potential risk of in-growing hair resulting from continual close cutting * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UN2AH19 91

Photo courtesy of Wahl (UK) Ltd. Outcome 7 Understand the aftercare advice to provide for clients You can: / Assessor initials* a. State the recommended time interval between cuts b. Explain how the hair texture affects styling possibilities c. Describe the maintenance requirements for beards and moustaches d. Describe the equipment and products to use for home care and those to avoid and why e. Explain how to give effective advice and recommendations to clients * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 92 UN2AH19

UG211G4 Fulfill salon reception duties This unit is about the important skills of welcoming and receiving people entering the salon, handling enquiries, making appointments, dealing with client payments and generally maintaining the reception area. Dealing with people in a polite manner whilst questioning them to find out what they require forms an important part of this unit. UG211G4_v9

NOS G4 Level 2 Credit value 3 GLH 24 Observations 3 External paper(s) 0

Fulfill salon reception duties Learning outcomes On completion of this unit you will: 1. Be able to maintain the reception area 2. Be able to attend to clients and enquiries 3. Be able to make appointments for salon services 4. Be able to handle payments from clients 5. Understand salon and legal requirements 6. Understand communication methods 7. Understand salon services, products and pricing 8. Understand how to calculate and take payments 9. Understand how to make appointments Evidence requirements 4. From the range statement, you must show that you have: handled 3 of the 4* types of people handled 2 of the 3* types of enquiries handled both types of appointment obtained all the appointment details handled all the methods of payment dealt with all the types of discrepancy * However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in respect of all the items in this range. 5. It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present. 6. There is no external paper requirement for this unit. 1. Evidence from simulated activities may be used to produce performance evidence for the following but only when naturally occurring performance evidence cannot be obtained for: Methods of Payment Range Variables - cash equivalents, cheque and payment cards and handling the types of payment discrepancies listed. 2. You must practically demonstrate in your work situation that you have met the standards for fulfilling salon reception duties. 3. Your assessor will observe these aspects of your performance on at least 3 occasions. These observations must cover all 4 main outcomes of this unit. UG211G4 95

Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Maximum service times There are no maximum service times that apply to this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service. Achieving range The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved. 96 UG211G4

Observations Outcome 1 Be able to maintain the reception area You can: a. Keep the reception area clean and tidy at all times b. Maintain agreed levels of stock of reception stationery and product displays* c. Offer clients hospitality to meet the salon s client care policies *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials UG211G4 97

Outcome 2 Be able to attend to clients and enquiries You can: a. Attend to people promptly in a polite manner giving information clearly b. Identify the purpose of the enquiry c. Confirm appointments and promptly inform the relevant person d. Refer enquiries promptly that cannot be dealt with to the relevant person for action* e. Record messages and pass to the relevant person* f. Give confidential information only to authorised people* g. Balance the needs of all individuals for attention *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials 98 UG211G4

Outcome 3 Be able to make appointments for salon services You can: a. Make appointments for the service requested b. Identify client requirements and schedule appointments in a way that satisfies the client and therapist/stylist, making most productive use of salon time c. Record appointment details accurately, clearly and to meet the salon s requirements *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials UG211G4 99

Outcome 4 Be able to handle payments from clients You can: a. Total charges and inform clients clearly and in a courteous manner b. Inspect purchases for condition and quality as they are processed for payment* c. Establish the client s method of payment and process the payment giving change and receipt when required d. Record information about the sale accurately, clearly and to meet the salon s requirements* e. Gain authorisation for accepting non-cash payments when the value exceeds agreed limit* f. Tactfully inform clients when authorisation cannot be obtained for noncash payments* g. Identify and resolve, where possible, any discrepancies in payments within the limits of own authority* h. Refer payment discrepancies which cannot be resolved promptly to the relevant person for action* i. Follow cash point security procedures at all times j. Identify and report low levels of change in time to avoid shortages* *May be assessed through oral questioning. Observation 1 2 3 Criteria questioned orally Date achieved Learner signature Assessor initials 100 UG211G4

Range You must practically demonstrate that you have: Handled 3 of the 4 types of people Who have different needs and expectations Who may appear angry Who may be confused Who have a complaint Handled 2 of the 3 types of enquiries In person By telephone Electronically Handled both types of appointment In person By telephone UG211G4 101

You must practically demonstrate that you have: Obtained all the appointment details Client s name Client s contact details Service required Estimated price Date Time Member(s) of staff booked for service Handled all the methods of payment Cash Cash equivalents Cheque Payment cards Dealt with all the types of discrepancy Invalid currency Invalid card Incorrect completion of cheque Suspected fraudulent use of payment card Payment disputes 102 UG211G4

Knowledge Outcome 5 Understand salon and legal requirements You can: a. Summarise the salon s procedures for: maintaining confidentiality taking messages making and recording appointments dealing with suspected fraud authorising non-cash payments when these are over limit client care at reception b. Explain limits of own authority when: maintaining the reception area attending to people and enquiries making appointments dealing with payments and discrepancies c. Describe the consequences of breaking confidentiality d. Identify who to refer to with different types of enquiries or reception problems e. Describe relevant rights, duties and responsibilities relating to the Sale of Goods and Services Act and the Data Protection Act * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 104 UG211G4

Outcome 6 Understand communication methods You can: a. Explain the importance of taking messages and passing them on to the right person at the right time b. Explain the importance of effective communication to the salon s business c. Describe how and when to ask questions d. Explain how to balance giving attention to individual clients whilst maintaining a responsibility towards other clients in busy trading periods e. Explain how to show you are listening closely to what people are saying * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UG211G4 105

Outcome 7 Understand salon services, products and pricing You can: a. Explain the services available, their duration and cost b. Describe the products available for sale and their cost c. Describe how to identify any defects in products as they are being processed for sale d. Explain how to identify any current discounts and special offers e. Identify what and how much stationery should be kept at the reception area * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 106 UG211G4

Outcome 8 Understand how to calculate and take payments You can: a. Describe common methods of calculating payments including point of sale technology and physical calculations b. Describe how to keep cash and other payments safe and secure c. Describe the types of payment that you are authorised to accept d. Explain how to gain electronic authorisation for payment cards e. Explain how to identify suspected counterfeit payments, stolen cheques, credit cards and payment cards f. Describe how to deal with customers offering suspect tender or suspect non-cash payments g. Describe the consequences of failure to handle payments correctly * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. UG211G4 107

Outcome 9 Understand how to make appointments You can: a. Explain the importance of making appointments correctly b. Describe the common systems available for making appointments within the hairdressing industry * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper. 108 UG211G4