Great Western Railway Version 2 (March 2017) Uniform Standards

Great Western Railway Version 2 (March 2017) Uniform Standards

Contents: Your Uniform... 4 Men s Uniform -... 6 Women s Uniform -... 12 Men s Outdoor Wear -... 18 Women s Outdoor Wear -... 20 Men s Casual Uniform - Drivers... 22 Men s Smart Uniform - Drivers... 24 Women s Casual Uniform - Drivers... 26 Women s Smart Uniform - Drivers... 28 Outdoor Wear - Drivers... 30 Knitwear... 32 Other Uniform Items... 34 GWR Tie and Neck Scarf... 36 Badges/Security Pass... 37 Footwear... 37 Tights... 37 Your Appearance... 38 3

Your uniform: Why is your GWR uniform so important? We re proud custodians of one of the world s greatest railways. We ve promised to revalue rail in the hearts and minds of the travelling public, but equally made a commitment to our people. We ll do this by delivering truly great experiences for our customers and each other - meeting and exceeding their expectations. We want you all to feel proud of GWR and that you re playing your part in making history. Your GWR uniform is central to this. How you look and feel in it reflects strongly on you and on GWR. That s why we ve designed a GWR uniform that reflects our heritage. And with your input we ve made it modern and practical to wear while you re at work. Wearing your uniform with pride not only helps make a great experience for our customers, it makes one for you. To ensure consistency and high standards, we have four simple principles for wearing your uniform: Keep it GWR - only wear garments we ve supplied as we outline in our Standards. Wear your name badge and security pass - keep your badge visible on the left side of the outer most layer of your clothing. Take pride in your appearance by looking smart and professional. Care for your uniform by keeping it clean and ironed. Use your PEAS app to arrange cleaning of dry clean only items. The following pages have images to help show you to wear your uniform correctly - and incorrectly. Why care how you wear it? A key part of making great experiences for our customers is to exceed their expectations. They want to see smart, professional and friendly staff. When they don t, it affects what they think about GWR. 4

Men s Uniform Men s Uniform Shirt done up Correct tie for role No tie Shirt undone Name badge on left side No name badge Jacket and waistcoat OR Jacket and no waistcoat Ironed and clean uniform Waistcoat undone smart shoes 6 7

Men s Uniform Men s Uniform Correct tie for role No tie Shirt undone Name badge on left side Shirt sleeves rolled up No name badge Waistcoat and no jacket Ironed and clean uniform Waistcoat undone smart shoes 8 9

Men s Uniform Men s Uniform Correct tie for role Name badge on left side Old lanyard No name badge Ironed and clean uniform Non-ironed shirt GWR belt No waistcoat Shirt not tucked in smart shoes Trainers (unless for medical reasons 10 11

Women s Uniform Women s Uniform Correct neck tie for role Name badge on left side Correct neck tie for role Name badge on left side Jacket and waistcoat or jacket without waistcoat (both are okay) Shirt or blouse Ironed and clean uniform Ironed and clean uniform Black or tan tights Smart trousers, skirt or dress Smart trousers, skirt or dress smart black shoes smart black shoes 12 13

Women s Uniform Women s Uniform Correct neck tie for role Name badge on left side No neck tie Shirt unbuttoned Shirt tucked in No name badge GWR belt Ironed and clean uniform Shirt untucked Black or tan tights Smart trousers, skirt or dress smart black shoes 14 15

Women s Uniform Women s Uniform Correct neck tie for role Name badge on left side No lanyard or name badge No neck tie No waistcoat with blouse Waistcoat with blouse Black or tan tights Smart trousers, skirt or dress smart black shoes 16 17

Men s Outdoor Wear Men s Outdoor Wear GWR hat GWR scarf on left side Non-GWR or old FGW coat No name badge GWR coat No lanyard and GWR gloves Non-GWR gloves 18 19

Women s Outdoor Wear Women s Outdoor Wear GWR hat (Men s version also an option) Non-GWR hat or old FGW hat GWR scarf Non-GWR scarf GWR coat GWR gloves 20 21

Men s Casual Uniform Drivers Men s Casual Uniform Drivers GWR polo shirt on left side Name badge on right hand side Shirt tucked in Smart jacket with GWR polo shirt GWR belt Harrington jacket Non-GWR belt GWR cargo trousers black safety shoes Trainers or non-safety shoes (unless for medical reasons) 22 23

Men s Smart Uniform Drivers Men s Smart Uniform Drivers GWR tie on left side GWR tie on left side Shirt tucked in Shirt tucked in Smart jacket No waistcoat Harrington jacket Smart trousers Smart trousers black safety shoes black safety shoes 24 25

Women s Casual Uniform Drivers Women s Casual Uniform Drivers GWR polo shirt Non-GWR lanyard Shirt tucked in Smart jacket with GWR polo shirt GWR belt Optional Harrington jacket and/or fleece Shirt not tucked in GWR casual trousers black safety shoes Trainers or non-safety shoes (unless for medical reasons) 26 27

Women s Smart Uniform Drivers Women s Smart Uniform Drivers GWR neck tie on left side GWR neck tie on left side Shirt tucked in Shirt tucked in GWR layard and Smart jacket or knitwear No waistcoat Harrington jacket Smart trousers or skirt Smart trousers or skirt black safety shoes black safety shoes 28 29

Outdoor Wear Drivers Outdoor Wear Drivers on left side on left side GWR short length coat GWR short length coat 30 31

Knitwear Knitwear GWR tie on left side GWR neck tie on left side No waistcoat (not pictured) No waistcoat (not pictured) 32 33

Other Uniform Items Other Uniform Items Chef s whites, apron and hat Maternity shirt - no need for waistcoat or neck tie Chef s whites, apron and hat 34 35

GWR Tie and Neck Scarf Badges/Security Pass GOLD Customer Ambassador SILVER Pullman, First Class Lounge, Night Riviera Sleeper, Revenue Protection DARK TEAL All other roles tie You must have your name badge and visible at all times. Your name badge is worn on the left side of your top layer of clothing. It should have your first known name and job title. If you speak other languages you can have flags on your badge. Role specific badges If you work on our Pullman service, Night Riviera Sleeper, in our First Class lounges, or as a Revenue Protection Inspector, you ll be issued with an additional magnetic badge to be worn on the right hand side of your uniform. Other badges You can also wear a maximum of two additional badges from this list: First aid badge One Trade Union member s badge GWR supported charity badge Other GWR issued badges They can be put on your jacket lapel or on your lanyard. Lanyards Only GWR-supplied lanyards should be worn with our uniforms. Trade Union, old FGW or Building a Greater West, or personal lanyards are not allowed. Footwear Tights Hot Weather If you are required to wear a tie or neck scarf as part of your uniform, it must be worn at all times. However, we understand wearing a tie or a neck scarf during very hot weather can be uncomfortable, and so in these circumstances we re happy for you to remove it. Managers may challenge you if they feel you are abusing this relaxation. Keep shoes clean and polished and in a good state of repair. If you re in a safety critical role, you ll be provided safety shoes. For any other roles, wear plain black shoes with a rubber or non-slip sole. You re allowed heels - but to a maximum height of 60mm. We recommend women wear plain black or tan tights. However, if you are too hot we re happy for you to decide not to wear tights. 36 37

Your Appearance How you look is really important to represent GWR and reflects our pride in our railway. Our customers expect to see GWR people looking professional, smart and showing pride in their appearance. Our expectations are slightly different for roles that have a food safety and hygiene element. All roles For all roles we expect you to: Keep hair colour away from extremes such as blue, green, pink, orange, yellow or purple Keep beards and moustaches neat and well groomed Where possible, cover up tattoos Non-food related roles We re happy for you to wear additional accessories and jewellery, but keep it simple, understated and please use common sense. Here s the basics of what we allow: One or two thin bracelets (for example faith bands, charity bands or an understated bangle) A maximum of three rings with simple, discreet designs Small and simple matching stud earrings (just one pair - and we don t allow stretch earrings) Small nose and tongue studs are allowed (keep them simple) Simple necklaces are allowed Customer Hosts and Chefs Fingernails - trimmed short with no nail varnish or false nails Rings - one plain wedding band with no stones No bracelets or charity bands as they may harbour bacteria Earrings - plain studs with no stones Hair worn up and away from face 38

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