EXPRESS FACIAL OUTLINE Set-up before guests arrive (10 minutes): Make sure you are fully prepared BEFORE the first guest arrives. Have a mindset of service and fun! Encourage the host to serve light refreshments (avoid serving meals). Offer water, fizzies and/or detox tea. Optional: play spa-type music Place Settings - 1 for Each Guest (buy 6-8 total - Purchase at Dollar Store/Target) Placemat Small Standing Mirror Headband, Hair Tie, Bobby Pins Small Plastic Bowl 1 dry washcloth per guest (place next to bowl so guests can dry hands in between steps) 2 moist, warm washcloths per guest (microwave for 2 min, keep in thermal bag to keep warm) Attractive clipboard with Wellness Profile/Order Form & Toxic Ingredients to Avoid/What Is Arbonne & PC Specials Pen Place on the table: Product presentation is key! Place product on placemats/plate and place plastic basket in center of table for used washcloths. FC5: Exfoliating New Cell Scrub, Intense Hydration Mask Intelligence: Genius Pads, CC Crème RE9: RE9 Set, Cellular Renewal Masque, Lifting and Contouring Eye Cream and Day Cream Calm: Cleanser, Serum, Lotion Favorite Products: Makeup Primer and 2-3 more of your choice Small Plastic Spatulas for sampling RE9 Cellular Renewal Masque & Night Crème Place on the side: Thermal lunch box with warm, moist washcloths (2 per guest); reheat in microwave if needed Awaken Sea Salt Scrub by the sink Fizz Sticks (Citrus or Pomegranate) and 3 oz plastic cups for sampling Host Gift: Awaken Salt Scrub The Close: Preferred Client Specials (in page protector or laminated) and on your client s clipboard. Catalogs Calculator Open Date Card on attractive clipboard RECOMMENDED: Be sure you have host s wifi password (or bring your own hot spot) Bring ipad/laptop for videos and to take orders. *Set up video before to be ready to play. 1
Meet and Greet: Offer guests 3 oz. cup of fizz stick and do awaken scrub by sink - Introduce yourself, thank them for coming. ASK QUESTIONS TO BUILD RELATIONSHIP: Have you heard of Arbonne before? How do you know the host? Where do you live? Are you originally from here? What do you do? Married/children? Invite them sit at any place setting and start their Wellness Profile. Do not give them a catalog yet. Collect all clipboards before starting facial so they don t get wet. GET STARTED (COLLECT CLIPBOARDS, have the host get everyone seated and introduce you) LAUNCHING A NEW PARTNER: My name is. Thanks so much for coming tonight to support with his/her new Arbonne business. I am truly excited to partner with. She/he is a great asset to our team! I am looking forward to helping build her/his business and I know it won t be long before he/she has earned her/his white Mercedes Benz from Arbonne!, why don t you share with everyone a little bit about why you decided to get started with your business? Let new consultant share their 60 second story (CAST THE VISION FOR THE BIZ AT A LAUNCH) Again thank you for being here to support. Upline shares their 60 second story You came here tonight to support your friend and have a product experience. I realize that most of you are not considering this as a business. But I do ask that you to remain open as I share a few minutes because you may know someone who it s a fit for. I know most of us don t have a clear understanding of this industry. I have come to learn my assumptions were based on perception, misinformation and a lack of concrete facts. My personal experience has shown me that network marketing is a reputable and growing industry. It is forecasted that in 10 years every household in America will either buy products from NWM companies or have a stream of income from a NWM co. I see this growth all around us jewelry, bags, insurance, nutrition, anti-aging many companies jumping into this industry - Companies want to decrease overhead and costly channels of distribution. We all know word of mouth is the most powerful form of marketing. We trust our friend s opinions, or a review by real user more than an ad! I am surrounded by people who are wildly successful in Arbonne and by people who simply love to purchase the products both of which make it a viable company and business opportunity. Arbonne has one of the most generous compensation plans in the industry. We are given a white Mercedes of our choice when we promote to VP; We get paid to go on beautiful trips just for doing our part time work; We have tax shelter from having a home based biz We get work-life balance. We create global and very profitable businesses from doing small events like this and from meeting people 1:1. So thank you for your presence here tonight as this is a first step in expanding s business. 2
As you listen, if you are even 1% open in learning more, or think of people who might be interested, we are grateful for your connections and would love to share the facts. This business has changed my life and I love to pay it forward! (Continue below at Set the Structure). FOR REGULAR FACIAL EVENT: (COLLECT CLIPBOARDS, have the host get everyone seated and introduce you) Thank the host for hosting the event, introduce yourself and explain how you met the host. Encourage the host to share their experience of Arbonne and/or a product(s). (SEE hostess coaching documents and videos). I d also like to thank all of you for coming! Your I Story Before we jump in, I wanted to let you know a little about me and why I m here with you tonight. Share your 60 Second Story (See the WHY and I statement document for help in developing this). Pique their interest, make it relatable to group, and share an AUTHENTIC reason you are doing this and cast a vision so your audience knows where you are going with this. SET THE STRUCTURE AND EXPECTATION for the event So we are going to get started! My intention tonight/today is to: Guide you through this 7-step facial, which will leave your skin hydrated and glowing! Share what makes this brand unique in the marketplace. Pass along some great information to help you all become more savvy consumers when shopping for personal care products. I ll also share how you can shop at a BIG discounts or decide to be involved with Arbonne as I am. (If you haven t asked individually as the group): I am curious, who has heard of Arbonne before tonight? (let them answer). If yes, you can ask Do you have a product you love or have you been to an event? (We want positivity!) The Arbonne Advantage Arbonne has been the best kept secret for 35 years with just 1% brand awareness in the U.S but we are growing rapidly both here and abroad. We are in the US, UK, Canada, Australia, Poland and soon to be Taiwan and Korea with a global expansion plan over the next 10 years. We are a 35 year-old company of Swiss heritage and our products are made in the country where they re sold. We make products for the whole family, inside and out. All products are formulated with strict guidelines. Arbonne is - Vegan certified PETA approved Non GMO 3
Gluten free Some products are kosher certified and low glycemic certified Formulated without harmful chemicals like petro-chemicals or preservatives like parabens. We don t use artificial fragrance or hormone disruptors like phthalates. And do not use artificial dyes, colors, sweeteners, or fillers etc. This is all important b/c our skin is our largest organ What we put on our skin is absorbed into our bloodstream, 10 times faster than what we eat. According to the EPA (environmental protection agency) it takes just 26 seconds for these ingredients to travel through our entire body. Think of nicotine, pain and birth control patches that are absorbed through skin SKIN is our quickest delivery system. Does anyone here already read the labels on your products? I find more people are becoming aware as they are with food, but it is also very normal that this is the first time people learn about it. And that is one of the reasons why I am here I wanted to be a better-informed consumer, and most of us don t have time to research and read every bottle we bring into our homes. o That s why knowing what Arbonne does behind the scenes made it an easier purchase for me personally. I didn t have to think or worry! It is helpful to know that the European Union has banned over 1200 chemicals from their personal care products? Does anyone know how many have been banned by the FDA here in the US? Let them guess. Just 10!! Arbonne self-- regulates according to the world s highest standard, because we have only one formulation for each product, no matter what country we are sold in. Unfortunately, Certified Organic isn t enough. That is why this company s mission is to formulate PURE, SAFE & BENEFICIAL products. I will highlight what the PURITY commitment means. Our chemist is Dr. Peter Matravers, who developed the Aveda line of products, only to leave when they were bought out by Estee Lauder who wasn t going to fully adhere to his holistic standards. He sources the most potent raw ingredients and even if from an organic vendor, they are all screened for heavy metals, pesticides, lead, arsenic and GMO s. Then the products are formulated and tested again on the back end. Small companies cannot afford to do this extra screening and large companies without a mission and policy to create SAFE products don t take this extra step, so when a company wants to be organic they have to trust their suppliers to be doing the right thing. 4
Get warm water for their bowls (and option to show video here *see page 7 for video) The FACIAL (35 minutes) So now that you know a little about the quality of our products and the high standards they live up to, it s time for a hands- on experience with our Anti-Aging Express Facial! DO NOT SKIP THIS SENTENCE: This facial is a special treatment we will do just tonight. However, aside from the mask, this is the line I use every day and it takes just 2 minutes to do it and gives results which makes that little bit of daily self care worth every second! Offer hair band, clip or bobby pins to pull hair back. IMPORTANT: Take a close look at your skin in your mirror notice your pore size, little lines, and the moisture content because you re going to see all that change after we ve completed the facial. We are mainly using our most popular RE9 Anti-Aging skin care and Genius products, which are designed and clinically proven to show results as quickly as 24 hours. Does anyone have very sensitive skin? By that I mean, you get red easily, you have rosacea, bad acne or eczema? Or are you using Retin-A? In my experience, those with sensitive skin can use most of our products, b/c it is often fragrance, preservatives and other chemicals causing the reaction or irritation. That said, I will tell you the most active products before we use them so you can spot test or decide not to use them. We also have the Calm line, which is for extremely sensitive skin. It is 80% food grade, mainly cucumber and aloe. It is allergy tested, gentle and fragrance free. Does anyone have an allergy to citrus or any fruit or plant? ***To keep the facial moving, read the bullet points while you give each guest the product. You don t have to read all of the speaking points. Do not refresh the water in the bowls. The water should only be used to moisten their fingers when applying the Cleanser and FC5 Exfoliating New Cell Scrub.*** 1. Step 1: Cleanser Pea size amount, ½ pump. Step 1 is the Cleanser. Moisten your fingertips with water from your bowl and I ll give you about a ½ pump of cleanser. Gently massage this all over your face using circular motions, just like you are washing you face at home. The cleanser is safe to use on your eyes. If you d like it to lather more, just add a little more water from your bowl with your fingers. Notice this cleanser doesn t foam a lot because we don t use sulfates, which are a chemical foaming agent (SLS). Same chemical used in detergents, shampoo, car washes. Will remove makeup, including lipstick and eye makeup, unless it s waterproof. A sign of a good cleanser is it leaves you feeling clean but not tight. o All of our cleansers work well to remove dirt and oil and they are also ph correct, so they cleanse without stripping or drying your skin. As we move through the facial, you ll notice we only use a little bit of each product and this is because they are very concentrated. A little bit goes a long way, so our products will last much longer than most (4-6 mos on average). 5
Notice the fragrance. The light citrus smell is from Vitamin C and we use the most effective form. Any scent in our products it comes from the fruit or plant it is made with never artificial. Give each guest a warm washcloth from the thermal bag. Now, take your washcloth, and remove the cleanser. When you re finished, place your washcloth in the basket. Optional based on group and interest/attention level. We are using most of our RE9 anti-aging line tonight, and I wanted to share with you a description from our chemist Dr Matravers: RE9 contains 9 restorative elements and stands for REBUILD, REPAIR AND REJUVENATE. We use Vitamin and Plant Acid Therapy that commands the skin to behave the way it did when we were young, and helps restore the CELL MEMORY as we age. RE9 competes with products that are sold at a medical level. However, our advanced delivery systems stimulate the cells to the degree needed by each cell so that cells don t become overstimulated. Formulas that rely on strong chemical ingredients can t differentiate between healthy and sluggish cells and stimulate all cells equally. Healthy cells that are overstimulated can burn out accelerating aging. With RE9, the benefits are long term not temporary. In fact, long term your results increase. When RE9 is combined with other Arbonne products, your results are exponential because all of our products are designed to work together synergistically. 2. Step 2 You have a choice of one of our 3 specialty masks! Some of us might get more red than others from these masks. That s a good thing it s working. I ll explain them so you can choose. Option 1 is our FC5 Exfoliating New Cell Scrub The blue and white bottles are our FC5 line and it stands for Fresh Cell 5 and contains whole living cells from strawberry, mango, kiwi, pumpkin and carrot. It smells delicious! This is a kaolin clay scrub that hardens into a mask in a couple minutes. The fruits and veggies in this scrub act like a little Pac Man to remove dead, dull skin and refine your pores. This is great for teen skin that tends to be oily or prone to blackheads. Option 2 is our FC5 Intense Hydration Mask This is from the same line as the New Cell Scrub, FC5. If your skin feels a little tight or dry, or you feel like you need some hydration, this one pumps your skin full of moisture and makes it look more alive and vibrant. This is such a great multi-purpose mask. Many use it as a hand crème in the winter. You can put it anywhere you have dry, chapped skin. It is amazing for long distance air travel! Option 3 - The RE9 Cellular Renewal Masque This is our 5 minute micro peel. We call it chemical peel without the chemicals. It s like going to the spa and having a chemical peel, but without the chemicals and without the peeling for days afterward. You can use this a couple of times a week. It dissolves the dead cuticle on the surface of the skin and produces a nice glow. This product uses pineapple enzymes, which work to remove dead cells, fine lines and wrinkles. Here s a fun fact: Workers harvesting pineapple have to wear gloves to protect their hands because the enzymes in pineapple are strong enough to wear away their fingerprints. If anyone is currently using Retin-A or has very sensitive skin, you may want to choose the hydration mask. 6
Ø If you ve chosen the Exfoliating New Cell Scrub, you ll want to wet your fingers again using some water from your bowl, (give quarter size amount) and gently massage your face and neck with this - be sure to avoid your eyes. It s normal to feel some tingling and to experience some redness with this product. If it s really intense, you can use a little more water with it. Great to use 1-2x/week (teens can use every other day). I keep mine in the shower. Ø If you ve chosen the Intense Hydration Mask or the Cellular Renewal Mask, there is no need to wet your fingers. Simply smooth a layer over your skin, avoiding your eyes. There is no need to rub it in. Ø With the Cellular Renewal Mask, it s normal to feel your face heat up and get a little red and flushed, but that redness goes away after about 20-30 minutes. If it s too intense, you can start taking it off. (Put a dime sized amount of the mask of choice onto the fingertips) I personally (or my colleague, Shanna), leave this mask on over 20 minutes now because I ve built up tolerance and while I get red, I just know that I m getting to a deep level. VIDEO I want to share part of this video created by a non-profit called the Story of Stuff and I ll email the link if you want to watch it all. They do a great job of explaining how and why products have become such a tricky thing to purchase safely in the US. Then I promise I am done with most of the information giving and will move on to the fun stuff and get you all glowing! Play 1st 4 min minutes of Story of Stuff Video: https://www.youtube.com/watch?v=pfq000af1i8 Give each guest a new warm washcloth after 5 min to remove masks. Go ahead and take your mask off and place washcloth in the basket. I know, this information can be overwhelming. But we have good news! Our bodies are superresilient and small changes can make big differences. And Arbonne can help you do it. We all have a lot to worry about these days with our food, stress of work, family and most of us don t need another health worry! I like to think of it like this: It takes effort to eat right, it takes effort to exercise, it takes effort to mind your mind, but it takes very LITTLE effort to use a different shampoo, body lotion or cosmetic every day. When you decrease your exposure to harmful chemicals in your personal care products, you can free up your liver, kidneys, etc. to get to work on other things. It is a choice you can make when you are informed. And that is a big part of what we do in Arbonne spread awareness. We also teach cleanse eating and safe detoxes, but I ll save that for a wellness workshop! The good news is, you don t have to forfeit performance to have safe products. Arbonne is also committed to making products work and tests them to see that they do what they say they do and that is to be beneficial! 7
Step 3 - Genius Resurfacing Pads This is our secret weapon to aging - like a magic eraser for your face! Can be used by all ages and with all product lines Arbonne has created a plant form of Retin A/Renova, but it doesn t have all the side effects of a prescription retinoid, as it is a plant based ESTER not an ACID. Standard Retin A is an effective acne and anti-aging treatment but many cannot use it because it is too harsh for their skin. High dose vitamin A is also harmful to your liver and kidneys long term. You don t have that issue with our gentle, plant based Genius Resurfacing Pads. Genius contains ginger and chicory root and you will notice it leaves a nice, healing oil that soaks in. Although the smell is similar to alcohol, there is no alcohol in this product. The chemist extracted part of the alcohol molecule b/c it is a great delivery system to get deep into the skin. Genius helps diminish the appearance of fine lines, wrinkles, age spots, acne and acne scarring, melasma and also helps with uneven skin texture and minimizes pore size. Amazing results and safe for ages 12 and up. Use one pad each night after cleansing in upward strokes. You can get close to your eyes too but be gentle. I use one pad for my entire face, neck, chest and back of hands. o You will notice there is a lot of solution on the ½ pad you are using. Some people cut them in half so the have a 4 month supply. 4. Step 4 Toner This is our anti-aging toner and it is meant to stay on the skin and not be wiped off. It helps to ph balance the skin after cleansing. Spritz this into your palm, then pat your hands together and smooth it on your face, or you can spritz a couple of pumps directly on your face, whatever you prefer. Be sure to close your eyes and mouth. Using a toner helps minimize pores and feels so fresh! 5. Step 5 Serum Use one pump; this is very active. Avoid eyes and mouth; dot serum around your face and massage into the skin in upward motion. Exfoliating is the key to good skin (baby s skin regenerates every 7 hours; an adult every 7 days) But we don t want to do harsh scrubs every day. The serum has alpha and beta hydroxy acids which help cell turnover daily. It is like a vitamin & mineral cocktail for your face feeding your cells, reducing wrinkles and helping with age spots leaving a healthy glow. This is why our serum is so important and a key product in anti-aging. VEGAN TALKING POINT Why Vegan matters in your personal care products: Arbonne is a certified vegan company, which means that not only do we NOT test on animals, and are PETA approved, we also use NO animal fat in our products. I don t know about you, but until Arbonne, I didn t even know that animal fat was in any of my products! The cosmetics industry uses fat from deceased animals to create emolliency. 8
There is an industry known as Rendering which is responsible for animal recycling. They collect dead animals from farms, our euthanized pets, roadkill, even old restaurant grease. They take these animals to a factory where they process them by throwing the carcasses in a big vat that looks like a silo, and they cook it up like you and I would make chicken soup. The fat rises to the top and the largest purchaser of that rendered animal tallow is the cosmetics industry. Gross right? But it s not just gross, there s a health implication. As we know, our skin is a rapid delivery system. When we use product that contains animal, we now absorb the animal hormone, the pesticides from the food they ate, and the steroids and antibiotics that we treated the animal with. Was the animal diseased? We don t know! We aren t suggesting a vegan lifestyle, but we are recommending that you use vegan skincare. If your product does not say vegan or formulated without animal byproducts, it s in there! 6. EYE CRÈME. (Have a choice of 2. Need ¼ pump, pearl sized amount) Apply using the tips of your ring fingers (weakest finger) and pat gently around the orbital bone and the delicate skin around your eyes (show them how). It will travel so don t get it too close to your lash lines. Important to only use eye cream to hydrate the eyes. If you use a regular moisturizer on your eyes, it is too heavy and can lead to puffiness and sagging. The RE9 corrective eye cream reduces puffiness and diminishes dark circles, lines and wrinkles. The Lifting and Contouring Eye Crème helps with crèpe-y skin around the eyes and helps with lifting loose skin, along with minimizing lines and wrinkles. PARABEN/PHTHALATES TALKING POINT I will send you home with a toxin awareness sheet so you can check your products at home for harmful ingredients if you are interested. I do really want people to know about these 2 - Parabens and Phthalates: We know not to leave a plastic water bottle in a hot car and drink it b/c the BPA leeches into the water right? These two chemicals come from the plastic family. Parabens are preservatives that extend the shelf life of a product so that it can sit on a store shelf for years without separating or getting moldy. You will recognize this on the label of most of your products and it will be at the end of a long word such as - methylparaben, butylparaben, propylparaben, etc. Parabens and Phthalates (and plastics) mimic estrogen in our body. The synthetic false estrogens collect in our reproductive organs (organs where we make and store estrogen such as ovaries, breasts, cervix and in men, the prostate). 5 different types of parabens are being found intact in a large percentage of breast tumors Phthalates are plasticizers that make ingredients stick to your skin, like artificial fragrance. Phthalates are illegal in children s toys here in the US, yet they are allowed in personal care and cosmetics You will recognize them most easily by looking for the words fragrance or parfum on the label Both of these ingredients are known endocrine disruptors and should be avoided. 7. Step 7 NIGHT CRÈME (OR CHOICE OF DAY CREME. Pea sized amount) As the last step, we ll apply the Night Crème (or Day Crème). Many people NEVER use night cream because they think they will wake feeling greasy, but with ours, you won t because we don t use mineral oil. 9
MINERAL OIL TALKING POINT Real quick is everyone familiar with the story and problem with Mineral oil? (let them answer). I ll explain fast, b/c I want to make sure everyone is aware of this one. I know I was shocked when I first learned about this, and most people are b/c we all grew up using baby oil and Vaseline! It is the base of most personal care products in the US and that is what baby oil and Vaseline is. Also known as petrolatum and is a derivative of crude oil. Using mineral oil on your skin is similar to covering your skin in plastic wrap. Think about what happens to birds in an oil spill they suffocate. Same thing with mineral oil on human skin. It creates a barrier on your skin that does not allow ingredients to be absorbed and that barrier doesn t allow toxins to be released either skin is our largest elimination organ. Mineral oil is one of the ingredients banned by the European Union and Arbonne has never used it. This is what we mean by being 100% botanically based (not petro-chemical based with botanicals). In my experience most cases of severe dry skin or eczema and psoriasis can be decreased or disappear, simply by eliminating mineral oil/petro chemicals from the products in the shower and body lotions. I know this is counterintuitive as Eucerin, Lubriderm, Aquaphor and other brands marketed for dry skin have mineral oil as the first ingredient. And often dermatologists are unaware of this issue. **You are going to go home with a sheet with the chemicals you want to avoid so you can check your own labels at home! (Refer to Toxic Ingredients to Avoid/What is Arbonne flyer on clipboard). NIGHT CRÈME: Need only a small amount. Massage this into your skin and avoid your eyes. This is rich, but lightweight. The night crème is your corrector. It helps to repair cell damage from the day and it encourages cell recovery while we sleep. Won t clog pores or cause acne. These ingredients soak in to the deep layers of your skin and correct from the inside out. DAY CRÈME: - RE9 Advanced: Choice of Regular or Extra Moisture, SPF 20. Need a very small amount of this too. You ll massage this into your skin in an upward motion, and avoid your eyes. Lightweight Protects your skin from both UVA and UVB rays during the day. *If they don t want spf you can refer them to the Intelligence Rejuvenating Cream or Calm moisturizer. Lifting and Contouring RE9 Advanced Day Crème: Helps with crépe-y-ness and gives appearance of increased lift and plump. Helps skin feel tighter Also lightweight and protects your skin from both UVA and UVB rays during the day. So now we are finished with your facial! Take a look in the mirror! What differences do you notice? How does it feel? Be sure to pay attention to how your face feels and looks in the morning too. You are going to love it! 10
The Close (15 minutes) - THIS IS THE MOST IMPORTANT PART - Be sure you have your information together - Special Sheet, Catalogs, Calculator, Pens, Order Forms (or ipad/laptop) - An attractive clipboard with your completed Open Date Card - Your calendar, know when you re available follow up coffee appointments - Is Arbonne for you doc for possible business partners Now I ll tell you how to get these products at an incredible discount! I ll pass out our catalogs in a minute and you can make a wish list on your profile of everything you are interested in. This way I can help you get the very best deal, that s my job. I want to sit with each one of you, hear what you re most interested in, and find the best value for you. (hold up the catalog - do not pass out yet) I love that everyone in our catalog is an Arbonne consultant we don t hire models, these people actually use and love the product! It s so important to take care of your skin, because your face goes with every outfit we only get one face and we want to you to have products you ll fall in love with too! The first place to start is with a skin care system. Here (turn to page) you ll see our most popular line, the RE9, which you experienced. This is what I use every morning and night, takes 2 min. This line competes with products at a medical level. When RE9 is combined with other Arbonne products, results are exponential because they are designed to work together synergistically. Refer to testers and group the RE9 set for a visual. RE9 set includes cleanser, toner, serum, eye crème, day crème and night. It s just 5 steps and takes less than 2 min, less time than brushing your teeth. Place Genius Pads next to RE9 and say: set also includes Genius pads, also known as our magic eraser. These are our top-selling skin care products and I ll show you how you can get your RE9 anti aging set AND the Genius pads at 40% off plus a free gift! I ve never paid retail prices for Arbonne and I don t think you should either! Get the best deal and discover the difference by investing in your health with this brand! This is how Arbonne works: #1 You can pay full price as a Client and shop at competitive prices often less than department stores, dermatologist, or salon. We stand behind our products with a 45-day money back guarantee! #2 Most people like to shop at a discount, and love this option, which is to become a Preferred Client. As a Preferred Client, join for just $20 and save 20% - 40% for the year. There is no auto ship, no monthly purchase required, just $15 to renew. Plus you get a free $50 gift with first purchase of $150 or more. This way the one time fee is absorbed by your discount! Hold up Specials sheet (in page protector): Arbonne Special Value Packs are 40% off deals available to Preferred Clients with the $20 fee waived. Package #2 is the most popular. The Anti Aging Face pack is a 4-6 month supply of RE9 plus Genius and you save 40%, your PC fee is WAIVED, and you get a $50 FREE gift. Everyone loves this deal at our facial events. This is what most people do. 11
Sample & Save, Package #4: If you don t want the entire kit now, just choose any $150 in product. It s $20 to join, but you save at least $30 right away, so it pays for itself and you get a free $50 gift. As a Preferred Client and you ll save 20% - 40% starting tonight for an entire year. Most popular free gifts are: Fizz sticks, RE9 lifting gel, which is like a facelift in a bottle, the Makeup Primer, CC Crème, or RE9 hydrating body lotion, but you can choose anything up to $50! (have these items available). ** Have them try makeup primer on back of their hands now or earlier in the facial. PRIMER TALKING POINTS - You can use this after your moisturizer, fills in fine lines and will even out your skin tone. Feels like silk. No mineral oil, so it s weightless and doesn t clog pores. #3 The third way is as a Consultant. If you are even 1% open to learning more, I can give you some information to help determine if this is for you. It s not for everyone, but it may be a fit for you, or someone you know. You can let me know when we review your profile together. ***PASS OUT CLIPBOARDS AND CATALOGS*** I do want to sit with everyone and help you get the best possible deal. We don t want you to just make a purchase to just buy something, we want to help you change your skin and health. We believe you can change your life when you change your brand to Arbonne. We want you to be so in love with your product that you use every bit! And remember there is a 45-day money back guarantee! I am going to start with (whoever seemed the most interested person first) unless someone is in a hurry? Then continue to sit with the next interested looking person and keep sitting with each person saying NEXT - Who wants to go next? Does anyone need clarification on anything? (instead of do you have any questions) ***THE TRIFECTA CLOSE*** SIT DOWN NEXT TO THEM #1 Invite to SHOP - If they don t have a list, take the profile and YOU start writing!! So,, what was most intriguing to you tonight? What really piqued your interest? Ask What did you like the best? What do you currently use? Are ingredients important to you? What about results? Be sure to use the words, What I recommend is and Would it be ok if What else? What about (recommend some of your favorites - stay focused and move quickly.) Write up the total, let them see the free gift and the discount. Say "If you did this, it would be all of these products for this does that sound good?" Make sincere recommendations but close them where they want to be. Remind them of the best deals. Total it and say, Is this OK? If it s too much scale back and re-total. How s this? 12
The best deal is the ASVP or a $250 order, in which both the fee is waived. SAY: "THIS IS WHAT MOST PEOPLE DO BECAUSE IT S THE BEST DEAL" * *Do NOT sign up anyone as a PC without a $150 order, it doesn t serve them. They can sign up next time, they will not save money without a $150 order. #2 Invite to HOST - Have your OPEN DATE card on an attractive clipboard with a ribbon OR (slide over your open date card) Choose the earliest date! IMPORTANT: SAY THIS TO EVERYONE! Would you like to take one of my open dates. You can get the Awaken Salt Scrub and a generous discount, which is even greater than mine. We can just pencil it in, and if we have to move it, we will! What works best for you a weekend or a weeknight, day time or evening? When someone books an event: I ll email you the date of your event and a professional invitation and I ll call you in the next day or two. We re going to have a great time! DO NOT go over Host Rewards now you can go over that LATER when you are Hostess Coaching. If they say no to hosting, fine! Say Thanks so much for coming! It was so nice meeting you, and I ll be in touch to see how you re doing with your products. #3 Ask to watch webinar: IMPORTANT: SAY THIS TO EVERYONE! May I ask you a quick question before we finish up? - Would you be open to take a peek at the business? (they usually are unsure) It may not be for you, I don t know, but I promise it s worth your time to look at. - If I just sent you a webinar, would you watch it? If not for you, maybe you know someone? Make sure you have their email and cell phone on the profile! - Ask about Facebook Ask if you can friend them (get correct name) to share helpful hints, articles, specials, etc. Remember, you are just starting the relationship. - Could you think of anyone off the top of your head that would like to try Arbonne? ASK EVERYONE THESE questions and write it on order form and send webinar the next day and follow up with a call. Write down names of referrals, but have them ask permission of their contacts to share their phone number, then FOLLOW UP! Trouble shooting: Q: May I take a catalog? A: You ll get a brand new catalog in your box as a new PC. Definitely give a catalog to a client who would like one and has made a purchase. Q: I am not going to buy anything right now. A: I understand. What are you currently using? Q: I ve got so much product at home already/i already have a bunch of different stuff/i just bought. A: You have a lot of different stuff bc you re not in love. May I make a recommendation? You could get started with the cleanser and day crème. (if they want just one product, recommend the cleanser). Does that sound good to you? Are you OK with that? 13
OR A: May I make a recommendation looking at your profile you could get started with. Recommend something from wellness line or whatever they re interested in. END ***** Extra facts Few notes about the company Arbonne also has a Scientific Advisory Board comprised of MD s, who are leaders in dermatology, nutrition and functional medicine. We test to zero in patch testing and the company takes any reports of severe reactions very seriously. The Mayo Clinic is also doing research on consumers using Arbonne nutrition and skincare and will publish those results later this year. Last fun tip is that our company is eco- friendly. We have recyclable packaging & use biodegradable inks in catalogs and have a carbon neutral certification with UPS for shipping in the US. 14