nov 15 - feb 16 education calendar

nov 15 - feb 16 education calendar

dermalogica expert 3 levels to success...how it works The Dermalogica Expert Programme rewards you, the professional skin therapist, for taking your knowledge of skin to the next level. The programme empowers you to be confident across all levels of your profession and offers the opportunity to be recognised as one of the most esteemed therapists in the country. By completing the Dermalogica Expert Programme you will not only take your career to the next level, you will also receive additional benefits to reward you for your commitment to the programme and help you stay motivated beyond achieving Expert status. Map your course and choose the workshops you need to progress on the Education Pathway Form (page 21). Once you have completed the required workshops for each tier, you will receive a certificate and pin highlighting your professional status Certified, Specialist or Expert. expert rewards Expert Pin Expert Certificate Expert T-shirts Expert photo and mention on the Dermalogica Expert Search Dermalogica Product (to the value of $100 incl. GST) VIP treatment experience* Expert Inner Circle programme and benefits shout about it! Display your certificate and wear your pin with pride - let your clients know just how qualified and professional you are! what s my status? Check your individual status online, track the workshops you have attended and those that you are yet to complete. Choose from a range of workshops to personalise your route to becoming a Dermalogica Expert! what s next? The Dermalogica Expert programme and its certification is our way of recognising you as a trusted source of credible advice and treatment. But it is not the end! At Dermalogica you never stop learning so Expert skin therapists are encouraged to implement and develop the skills gained through training and are invited to new workshops and re-attend our existing, continually updated, workshops. 1

welcome the skin care revolution As I write this the girls in the office are getting so excited that the forecast tomorrow is going to be 30ºC, yeah summer is nearly here. Then comes a moment of deflation as tomorrow is Wednesday so we ll all be inside most of the day! That does not deter them for long however, as I hear them making plans for a sunny, beach based weekend. I know they ll not be alone in creating a plan, after all, we re a nation of sun lovers and the great outdoors, particularly appealing being a day at the beach. At this point we should all be rubbing our hands with glee, because it s only logical they ll all be flocking to our doors to buy their sun protection products, right? It makes perfect sense, if the number one concern of customers today is ageing, and the sun is the major contributing factor, then every client will be heavily investing in protecting their skin from the ravaging effects of U.V. being not only visible wrinkles and flaccid skin, but uneven, blotchy pigmentation. A sunscreen (SPF30-50) remains the most effective anti-ageing product on the market today. And let s not forget that the sun causes between 95 and 99% of all skin cancers, so we certainly don t want any of that! So, what on earth is going on? Why are professional skin centres not seeing the massive spikes in U.V. product sales? We know that every single client needs a facial moisturiser or treatment product with an SPF of between 15 and 50, ideally 30 to 50, they also need a body product with the same protection. Perhaps the reason is because we have a secret agenda, we want to sell more anti-ageing treatments and products to our clients therefore if we sell them sun protection products we are shooting ourselves in the foot (so to speak). I certainly don t believe that s the case. So, the only logical conclusion is that it comes down to a few simple things; 1. Our clients need better education regarding up to date information on multifunctional treatment products, ones that not only address the signs of ageing but also protect the skin from the damaging effects of UV. This includes the use of effective sunscreens as well as vital anti-oxidants, all found not in heavy, sticky, highly fragranced sun creams of old, but in fantastic highly advanced, multipurpose formulas such as performance moisturisers and serums. The best thing is you have all of these incredible products at your fingertips being available within every one of our product systems. 2. We need to be more proactive in asking our clients how they are protecting their skin, and as their skin expert, not allowing them to get away with using inferior or abstaining from U.V. protection. 3. We must live by our professional skin therapist code and not only talk the talk but walk the walk, by being proactive and vigilant in using sun protection ourselves. I believe it s time to start a skin care revolution this summer. Every single one of your clients needs your help, you can fight back, you can create the change, make the difference in your clients short term and long term skin health. You cannot only sell them the world s leading anti-wrinkle products, you can also be instrumental in saving lives, simply by saying no. No, you can t get away without using a sunscreen. No, wearing a hat is not enough. No, sitting in the shade won t protect you. If you haven t topped up your education recently regarding our amazing sunscreens and the latest industry news on the effects of U.V. on the skin, then ensure you book into our Daylight Defense workshop. Lastly, everyone in education joins me in not only thanking you for your participation in 2015 by attending our workshops, but also to extend to you our very best wishes for the holiday season. We hope you have a wonderful, lucrative summer and we look forward to seeing you in many of the workshops featured in this calendar. Warmly, contents 1 dermalogica expert 5 workshop descriptions 22 workshop dates 2 welcome letter 20 strictly business 27 need to know 4 start-up workshops 21 education pathway 2

certified workshops If you re a skin therapist who s just started working with Dermalogica, we know that you can t wait to get stuck in and get hands-on with the products. And if you re a business owner it s learning the core strategies to generate revenue. Whatever your role is in your skin centre, see our start-up guide to begin your fast-track route to success! Dermalogica live skin therapist This introduction to Dermalogica is a must-do for all skin therapists! In just 3 and a half days you will gain in-depth retail and professional product knowledge, and you ll be able to perform our fully customisable Skin Treatment using our unique Face Mapping skin analysis technique. Our expert Training Specialists will track your progress each day to ensure you leave feeling totally confident in everything you have learnt. Plus, after completing the workshops, all successful students will be awarded a Dermalogica certificate and pin to show clients you really are a cut above the rest! Day 1 - Dermalogica Live : Retail Your first step to being a skin expert is product knowledge. It s fun, interactive and you get to try our award-winning products on your own skin! Day 2 - Dermalogica Live : Professional Step into the treatment room and experience the Dermalogica Professional range of products. This workshop includes a demonstration that will show you the diverse options you have to deliver unparalleled results in the professional treatment room. Day 3 - The Professional Skin Treatment Design a professional skin treatment to your client s skin concerns using Dermalogica s 5 steps that link to a customised skin treatment and homecare regime which in turn link directly to increased revenue for your business. Day 4 - Confident Retailing This half day workshop complements and completes the knowledge gained in Dermalogica Live. You ll leave this workshop with strong retailing fundamentals using our unique concept of FaceMapping Skin Analysis. duration: 3 and a half days hours: 9.30am - 4.15pm (Day 1-3) 9.30am - 12.30pm (Day 4) hands-on treatment - uniform required 3

start-up workshops Skin: know it before you treat it skin therapist While it may have become second nature to recognise the various skin conditions we are presented with every day, sometimes it is more difficult to understand why these conditions occur or manifest in the way they do. Join us for an in-depth look at the biology of skin and key product tips to help promote healthy skin functioning which will form an essential foundation for being able to select the right treatments and Dermalogica products to make a real skin change. With Dermalogica, education is ongoing and constantly improving your skills! Make sure you have completed all start-up workshops and use your Education Pathway to plan your next step on to our advanced workshops. duration: half day hours: 9.30am - 12.30pm/1.15pm - 4.15pm theory Dermalogica for the non-skin therapist retailer & owner / manager We believe that every member of staff from reception to nail artist to hairdresser plays a critical part in growing your retail sales, so we have designed workshops just for them! Dermalogica for the Non-Skin Therapist is a perfect introduction to the line and the starting block for the education pathway. In this fun and interactive day, get hands-on with Dermalogica s retail products and learn our unique Speed Mapping skin analysis technique to help customers make the right product choices and send retail sales rocketing! duration: 1 day hours: 9.30am - 4.15pm interactive workshop 4

AGE smart Dermalogica AGE smart is a comprehensive line of scientifically advanced products to smooth away the signs of skin ageing while controlling biochemical triggers before they start. Whether concerned about the first fine lines around the eyes or more advanced deep wrinkles and elastosis AGE Smart will leave skin smoother, firmer and healthier. An intelligent investment in your skin. AGE Smart - Investing in Your Future Skin Theory session Discover the Dermalogica AGE Smart story behind these potent and powerful products designed to treat the underlying factors that lead to signs of premature ageing including; wrinkles, uneven pigmentation, dehydration and loss of elasticity. This interactive workshop will provide you with extensive knowledge to educate your age concerned client in how to achieve real skin results. Practical session This active hands-on session will provide you with the opportunity to use this revolutionary line-up of products for our most powerful treatment yet: the Dermalogica AGE Smart treatment. duration: 1 day hours: 9.30am 4.15pm theory and hands-on treatment uniform required Skin Expert : AGE Smart Elevate your status with this highly advanced skin workshop, designed to stretch your knowledge on the skin structure and professional treatments What are the Biochemical changes in ageing skin: Genetics, cell turnover and dermal structure Advice for your client s biological ageing conditions and concerns Become the expert your clients seek by mastering the craft of effective age management with Dermalogica. duration: half day hours: 9.30am - 12.30pm/1.15pm - 4.15pm interactive workshop 5

medibac clearing MediBac Clearing - Acne Treatment and Prevention Theory session Do you know that the four contributory factors in acne and how to effectively treat them? This fascinating workshop will help you to understand the effect of overactive sebaceous glands, hyperkeratosis, bacteria and inflammation and how to stop breakouts in their tracks. A retail line that provides real results in this often distressing condition. The medibac clearing system works to effectively treat, clear and prevent adult acne while maintaining the skin s integrity. A comprehensive system treats everything from hormonal breakouts to more extensive and widespread acne. Practical session In this hands-on workshop, you ll get to grips with this highly active professional system, through real experience under the expert guidance of our Training Specialists, and gain the confidence and knowledge to provide a variety of treatment options for acne and congested skin conditions. duration: 1 day hours: 9.30am 4.15pm theory and hands-on treatment uniform required Skin Expert: medibac Clearing Elevate your status with this highly advanced skin workshop, designed to stretch your knowledge on the skin structure and professional treatment options Regulate sebum production, Control hyperkeratosis, Clear infection and reduce inflammation Minimise or address scarring Problem solving and adaptive regimen Expert knowledge of effective acne management using Dermalogica duration: half day hours: 9.30am - 12.30pm/1.15pm - 4.15pm interactive workshop 6

UltraCalming Itching, burning, stinging and redness are obvious signs of sensitive skin. The triggers behind these sensations are less clear: genetics, hormones, stress, pollution, foods and even aggressive treatment can intensify skin s highly reactive state. When skin demands serious relief, trust Dermalogica UltraCalming to soothe and calm. UltraCalming - Serious Relief for Sensitised Skin Theory session Dermalogica s UltraCalming system provides serious relief for sensitised skin. This workshop divulges research on Immunology and Neurogenics and shares active and powerful ingredient technology developed by Dermalogica. Discover live how UltraCalming retail products work, ensuring you feel confident in your product and treatment recommendations. Practical session Sensitised skin reacts in an instant- can you react just as fast when met with this condition in the treatment room? Master this fragile, delicate condition and the professional treatment that will give your clients maximum relief and results. duration: 1 day hours: 9.30am 4.15pm theory and hands-on treatment uniform required Skin Expert: UltraCalming Elevate your status with this highly advanced skin workshop, designed to stretch your knowledge on the skin structure and professional treatment protocols Understanding of the biology of sensitive skin: Barrier Function, Immunogenic Inflammation and Neurogenic Inflammation Sensitivity in relation to Eczema and Rosacea Expert management of sensitised skin conditions duration: half day hours: 9.30am - 12.30pm/1.15pm - 4.15pm interactive workshop 7

PowerBright TRx PowerBright TRx - Brighter Skin Without Compromise Theory Session Dermalogica s new PowerBright TRx brightens and helps balance skin tone while preserving the quality and integrity of the skin. Skin discolouration and pigmentation are the first signs of ageing. It s also regarded as the most difficult skin condition to treat with product, it is vital to learn the causes of pigmentation and discolouration on the skin, how and what ingredients really work and the solutions available. We ll look at how the PowerBright TRx retail line works to reduce pigmentation, even out skin tone, brighten the skin and improve luminosity caused by UV, hormones, stress and trauma. Practical session It s time to get up close and personal with professional PowerBright TRx products! Use consultation and Face Mapping skin analysis to assess skin colour differences and create a bespoke treatment that delivers results. Includes application of the dramatic Dermalogica Contour Masque. duration: 1 day hours: 9.30am - 4.15pm theory and hands-on treatment - uniform required Skin Expert: PowerBright TRx Elevate your status with this highly advanced skin workshop, designed to stretch your knowledge on the skin structure and professional treatment protocols Delve into the skin condition, hyperpigmentation through genetics, hormones, inflammation and environmental factors Problem solving client s common hyperpigmented concerns Become the expert in your field; the one clients seek to solve their pigmentation and premature ageing concerns. duration: half day hours: 9.30am - 12.30pm/1.15pm - 4.15pm interactive workshop 8

shave Man up your skin Is men s skin really any different to women s? How does daily shaving impact the skin? If you would like the answers to these and many more questions and would like to capitalise on this rapidly growing segment of the market, then this dynamic three hour class is a must. Get to grips with the top skin care challenges for men and how to address them through treatment and product. Learn how to market to your male clients and customers while introducing them to easy regimens that centre on their daily shave. This workshop will: Introduce you to the SHAVE line and top product selections for men Share hints and tips on skin treatments for men Discuss critical marketing strategies This workshop is available for a limited time only so book your space soon duration: ½ day hours: 9.30am-12.30pm/1.15pm-4.15pm theory and demonstration clear start Crazy for clear start Many of your customers will be mums to teenagers crazy about their skin and needing guidance. Discover Crazy for Clear Start! Dermalogica s newest line for younger, breakout prone skin. Learn all about teen skin issues, the perfect MicroZone treatments for teens and how to connect with Generation Z. Search #crazyforclearstart to see why teens are so in love with this great addition to the Dermalogica family. duration: ½ day hours: 9.30am-12.30pm/1.15pm-4.15pm theory and demonstration daylight defense Daylight defense: the spf workshop Dermalogica believes that UV protection is not just for the beach but for year round daily exposure. Whether concerned about the ageing effects or more serious medical repercussions this workshop will ensure you feel confident in providing the facts to your customers. Why broad screen protection? What does the labelling mean? How long can I stay in the sun? What formulas are best? All these questions and more are answered in this critical workshop for all serious skin therapists. 9 duration: ½ day hours: 9.30am-12.30pm/1.15pm-4.15pm theory

body Body treatments should be serious No shower, no problem! Dermalogica fully customisable body treatments provide a spa experience from head to toe in a format that will work in a room with a sink right through to a wet room with steam and showers. The versatility of the line may be adapted for your manicures and pedicures, add-ons such as back treatments or party dress arms or fully body exfoliation and body wraps. You will get hands-on to give and receive along with learning the products and techniques: Exclusive Body Mapping technique A system that provides a methodical approach to analysing your client s body concerns while dry body brushing. Body Mapping will ensure a customised approach to target skin concerns. Whether its breakouts, fluid retention, toxic accumulation, circulation, dry skin and stress, the client will receive the most accurate Thermal Body Therapy Treatment for their needs and accurate home care prescription to help maintain results. Body Therapy retail and professional products Delve in to the ingredients that is used in the body retail and professional products and just how easy they are to use to customise that ultimate body treatment and how to retail for that all over body regimen. Marketing your body treatments Whether you are a skin treatment centre or a destination spa we will explore the flexible approached to incorporating this line in to your treatment menu. From shorter Thermal Body Treatments which include Mineral Salt Scrub and Body Packs which can be performed alone or as add-on 15-20 minute service or the Deep Thermal Body Therapy wrap. This workshop will provide you with a number of treatments you can offer. Plus learn how to recommend body products to all of your treatment clients not just the body clientele. duration: 1 day hours: 9.30am-4.15pm hands-on treatment uniform required 10

exfoliation The Dermalogica Exfoliation Workshop S With an arsenal of professional and retail exfoliation options at your disposal, it s critical to know exactly which exfoliant is the perfect choice for your clients individual needs. Theory session: This workshop is designed to ensure you feel confident knowing the product benefits of each of the retail Dermalogica exfoliation options. You will walk away understanding which exfoliant is best suited for each of your clients to achieve maximum results. You ll get active at the Skin Bar SM, giving you the skills to coach your client with a hands-on exfoliation mini coaching session. Practical session: It s all hands-on. Our expert Training Specialist will walk you through how to use the 3 levels of professional exfoliation, the bio activity scoring system and the various customisation options you have in the treatment room to ensure your clients are experiencing an intensive multi-layered exfoliation to rival those currently available in the market. Skin exfoliation system MultiVitamin Power Exfoliant Exfoliant Accelerators Active Resurface 35 treatment Body Microfoliant duration: 1 day hours: 9.30am - 4.15pm theory and hands-on treatment - uniform required Learn how to achieve similar results to Emma Muggleton s from Your Time Massage and Beauty in Inverall, in our Exfoliation Workshop. 11

BioSurface Peel Expert Strength BioSurface Peel Chemical peels are in high demand with consumers due to the visible improvements they make on the skin, so it comes as no surprise that they are the fastest growing skin treatment service. The downside? A crowded and confusing marketplace, a lack of professional training, unsafe practices and consequently possible long term damage being inflicted on the skin. Dermalogica steps in to answer the call, with the introduction of BioSurface Peel. what is it? BioSurface Peel is the first instalment of the Expert Strength line and a refreshingly new concept formulated with the most progressive technology available that also minimises downtime while still attaining exceptional results. how it works Our biologically advanced chemical peeling system works by synergistically layering critical active ingredients for superior skin benefits and outcomes. Available only for professional use, BioSurface Peel will safely and effectively resurface any skin type or condition, even sensitive skin. The result? A boost to new client acquisition, retention and service revenue it s a must-have for all skin centres! In this one-day theory and practical workshop, we ll explore the latest information on skin exfoliation, peel categories and depth, how Dermalogica s new formulas go beyond the typical peel experience and how to manage your clients expectations. In the afternoon session you will get hands-on training with the BioSurface TM Peel protocol to develop your confidence and technique. Dermalogica s new cutting-edge peel formulations, how they work and how to use them The importance of the 4 C s: consultation, contraindications, client compliancy and peel complications How to effectively analyse, prepare and condition the skin pre and post peel with Dermalogica Practical hands-on experience with Dermalogica s BioSurface Peel method of application, biphasic layering technique, skin changes to observe, neutralisation and removal method duration: 1 day hours: 9.30am-4.30pm theory and hands-on treatment *To attend the BioSurface Peel workshop you must have attended the following workshops prior: Dermalogica Live certified workshops, UltraCalming and the Dermalogica skin exfoliation workshop. 12

enhance From good to Great: wildly creative treatments Designed for the experienced Dermalogica Skin Therapist who wants to learn insider tips and tricks from our master training specialists, you will learn how to mix, layer & integrate our products in all sorts of new combinations, leaving with an abundance of new ideas to take your treatments from good to great! Did you know that there are over 15 different ways to use the Dermalogica cleansers? Spice up your usual massage routine and watch your clients skin transform. Give your treatments the lift they ve been looking for! duration: ½ day hours: 9.30am-4.15pm theory and treatment uniform required Formulaworks: Understanding Dermalogica s Powerful Ingredients Do you ever look at the label of a Dermalogica product and find yourself wondering what some of the ingredients or symbols on the product packaging actually mean? In this informative, condensed introduction to understanding Dermalogica formulations, we will address all of this and more. Actives: OTC and Cosmeceuticals and how Dermalogica uses them Expiration dates and the shelf life How a product evolves Formulation basics Confidence in answering clients ingredient questions duration: half day hours: 9.30am - 12.30pm/1.15pm - 4.15pm theory 13

machinery Using dermalogica with today s high tech machinery In todays market our clients are always wanting and asking to know more about advanced treatments and procedures which can provide them with maximum results within a minimum time. As a result we have seen a huge increase in the number of treatments and modalities available to doctors and therapists to support consumers attain their perfect skin. Our goal in this workshop is to support you with knowing which Dermalogica products can be used together with different high tech pieces of machinery such as light based therapies (ie. LED, IPL, laser), radio frequency and hydrodermabrasion during advanced skin treatments. In addition to this, you will learn about the Dermalogica actives and cosmeceuticals your clients need to use at home in order to maximise their results. Dermalogica can often support these advanced treatments and assist our clients with seeing better and longer lasting improvements on their skin. Machines demonstrated within the workshops are: LED Ultrasound Hydrodermabrasion Micro-needling with skin needling Radiofrequency Skin diagnostics tools duration: 1 day hours: 9.30am - 4.15pm theory and interactive demonstrations - uniform required (NSW, VIC, QLD only) Targeted treatments with technology Theory session: Overview of machine options, who it s for and how to use it What Dermalogica power product options and advanced product combinations can be used with each machine Clients that will benefit from these advanced treatment techniques Tips on how to power up your tired skin treatments The following tools will be featured: Ultrasound (ultrasonic), High Frequency, Microdermabrasion, Galvanic, Vacuum suction, Electrical brushes Practical session: Put into action what you have learnt in the morning and enjoy a freestyle practical session using a selection of machines ending in an unforgettable treatment. duration: 1 day hours: 9.30am - 4.15pm theory and treatment - uniform required (WA only) 14

touch therapy come and learn about the newly formulated Dermalogica additives in our touch therapy workshops carrier oils for enhanced stabilisation, safety, movement and skin absorption essential oils for aromatherapy and skin health benefits Synergistic Oil Complex therapeutic oils for skin health benefits We ve formulated our exclusive trio of professional-use Additives to be even more powerful and therapeutic, with more scientifically proven skin health benefits than ever before. Incorporating the latest ingredient technology and our knowledge of skin physiology, Dermalogica Additives use a synergistic, concentrated blend of naturally-derived oils sought after for their light textures, pleasant aromas and therapeutic benefits. Each carefully-blended formula contains: A unique trio of carrier oils Individual plant-based, therapeutic oils for skin health benefits 20% essential oils for optimum efficacy and mind-body therapy Now you can count on more skin health benefits in each formula and new aroma profiles to share with your clients during their Dermalogica Pressure Point Massage or Europeanstyle massage, or one of your Touch Therapy techniques. This means the next time your clients asks what that amazing smell is, you ll have the opportunity to explain how you ve customised their treatment with pure therapeutic oils that help decongest, revitalise or soothe their skin, depending on their needs. 15

touch therapy Touch Therapy While no-one knows skin better than a Dermalogica Skin Therapist, only your clients know how they feel. The ultimate skin treatment will combine the Skin Therapist s expertise with the client s personal preferences for massage or targeted skin procedures. Expand your treatment offerings by selecting from our range of focused techniques. Touch Therapy: targeted neck and shoulder Many people spend a majority of their day hunched over a computer or desk without paying any attention to posture. Repetitive motions and weak posture can cause excessive stress on ligaments, joint surfaces and on the muscles that are required to hold the head up. Over time, the muscles will develop painful trigger points, become weak or tight, and lose flexibility. This all affects postural alignment and leads to pain and headaches. These targeted massage movements deeply relieve strained muscles in the neck and shoulders. Relief like you have never felt before! Reflex Point Ideal client types: Tired and sore feet Sluggish circulation High heel wearers De-stress and re-balance Stress Relief Scalp Ideal client types: Stressed and tense clients Head ache and migraine suffers Neck tension To re-energise Touch Therapy: Age Reversal Face We will teach you key myofascial and regeneration techniques that focus on releasing tension in the specific muscles involved in the ageing process that will also help smooth and help diminish visible signs of ageing Ideal client types Concerns with ageing Dull and devitalised skin Bride/Mother of the bride Sun damaged skin duration: half day hours: 9.30am - 12.30pm/1.15pm - 4.15pm hands-on treatment - uniform required Stress Relief Back Ideal client types: Back and neck tension De-stress and re-balance Poor posture Pressure Point Ideal client types: Sensitive skins/rosacea clients Acne, breakout skins Sinus suffers Male clients duration: ½ day hours: 9.30am-12.30pm/1.15pm-4.15pm hands-on treatment uniform required 16

skin expert Skin Expert: The dermalogica expert touch This workshop will be the last in your journey to becoming a Dermalogica Expert. It s now time for you to showcase your accumulation of knowledge by bringing it altogether allowing you to showcase your expertise as the Dermalogica professional by demonstrating your mastery in designing and performing a results driven, client specific skin care treatment. Step in to the treatment room and reward your competency by achieving Expert status. *This workshop is available regionally when a Dermalogica Training Specialist is in your region. **Prerequisite-All experts must be attend prior. duration: ½ day hours: 9.30am-12.30pm/1.15pm-4.15pm practical workshop uniform required Skin expert workshops Take your knowledge from the specialist tier to an advanced tier. Challenge yourself by extending your knowledge not only of Dermalogica but in particular the advancements within our continually evolving industry. Each workshop is designed around one of our highly active segmented lines, advancing your theoretical information and practical and retail skill set. Skin Expert: AGE Smart What are the Biochemical changes in ageing skin: Genetics, cell turnover and dermal structure Advice for your client s biological ageing conditions and concerns Skin Expert: PowerBright TRx Delve into the skin condition, hyperpigmentation through genetics, hormones, inflammation and environmental factors Problem solving client s common hyperpigmented concerns Skin Expert: medibac Clearing Regulate sebum production, Control hyperkeratosis, Clear infection and reduce inflammation Minimise or address scarring Problem solving and adaptive regimen Skin Expert: UltraCalming Understanding of the biology of sensitive skin: Barrier Function, Immunogenic Inflammation and Neurogenic Inflammation Sensitivity in relation to Eczema and Rosacea Management of sensitised conditions duration: ½ day hours: 9.30am-12.30pm/1.15pm-4.15pm interactive workshop 17

microzone MicroZone workshops The customer of today has evolved and their treatment needs are continually changing, not everyone has time to receive a 60+ minute skin treatment but they still want and expect results! Take your skills to the next level and provide a 20 minute platform to problem solve your client s skin concerns. MicroZone also provides the perfect opportunity to increase your retail sales. With 5 MicroZone workshops to choose from you will have an array of treatments to offer your clients. MicroZone is the most versatile of treatments. It s the perfect choice to incorporate into any promotional event, ideal for time-poor customers or those who are budget-driven. It is also the perfect treatment for men and teens. Offer this on Saturdays and late nights to boost your appointment time offerings. It s also ideal to use as a targeted treatment in between a regular skin services. MicroZone Treatments: Moisture Boost Winter is here and the majority of client s skin can do with a Moisture Boost. Don t let the winter blues and heating dehydrate your client s skin, join us for this workshop to learn an intensive 20 minute MicroZone treatment that is jammed pack fall of ingredients that helps nourish and rehydrate the most dehydrated skins. MicroZone Treatments: Soothe the red with UltraCalming Do some of your clientele frequently travel and suffer from sensitivity, are prone to allergies, irritation or just stressed out? This can show on their skin, especially around the eye area. In this workshop, learn 2 treatment options to help combat these conditions, one to soothe the face and the other, a calming eye relief treatment for those clients that just need to calm their skin. MicroZone Treatments: PowerBright TRx Experience MicroZone treatments for the face and hands to combat one of the top skin concerns, pigmentation! We ll share all the brightening treatment options that you have at your disposal including using paraffin for the hands. A great workshop to help promote the new PowerBright TRx retail products and upsell the treatment to a course of professional treatments. MicroZone Treatments: Acne and Oily Skin Get hands-on and tackle blackheads, spot relief and oil control in our latest MicroZone workshops, and watch your clients skin clear in a flash! Featuring new product, Medibac Breakout Control MicroZone Treatments: Ageing Skin Firm, smooth and energise skin with this revitalising 20 minute treatment using a combination of a unique blend of peptides, firming proteins and therapeutic vitamins designed to gently exfoliate, rehydrate smooth lines and boost the skin s appearance using the award-winning AGE smart products duration: ½ day, hours: 9.30am-12.30pm or 1.15pm-4.15pm hands-on treatment - uniform required 18

retail Retail workshops Become a Master Retailer Take your retailing skills to an advanced level and be a stellar seller by discovering your greatest potential as a prescriptive retailer! Find out the key probing questions to ask, tackle objections head on and close that sale. Create very happy customers by problem solving and educating on how to get the most out of their Dermalogica regimen Build your relationship with your customers and clients so they never buy skin product from anywhere else! How to Make Your Clients Love You- for therapists Customer service can make or break your business faster than anything else. So, how do you ensure that your clients will love you, remain loyal and recommend you? The answer is through exceptional client service and communication that s delivered every time, from every staff member, every second of the day. Discover what creates customer loyalty and how to become a customer s love mark Explore positive ways to communicate to your customer what they may not want to hear (e.g. your cancellation policy) Gain confidence in successfully dealing with customer complaints Discuss how to effectively gather feedback and use it to improve your customer s experience duration: half day hours: 9.30am - 12.30pm/1.15pm - 4.15pm theory 19

business Strictly business workshops When running a small business, you constantly need to work on improvements and growth. Get expert advice and innovative business solutions through the Strictly Business series! The series is divided into 3 hour modules that can be done in any order, based on your current business needs. These workshops are delivered by our most senior, highly knowledgeable industry experts who will coach and guide you through the key principles for business success. Interpret your figures and set your goals Understand your business earning potential and how to set realistic goals Discuss staff commission options and stock control made easy Review and take home valuables Valuable Excel templates you can implement instantly Leading and coaching a successful team Identify your strengths as a leader and manager Learn how to effectively coach your team to success Guidelines and role play on how to have those difficult conversations Procedures for a perfect business Recruiting and inducting the perfect team Importance of procedure manuals to ensure consistency and a well oiled team Take home customisable templates so you can get started straight away duration: half day hours: 9.30am - 12.30pm/1.15pm - 4.15pm theory 20

education pathway My Education Pathway start-up certified workshops specialist product and treatment series professional skin therapist C dermalogica live - retail C dermalogica live - professional C dermalogica live - the professional skin treatment C dermalogica live - confident retailing dermalogica for the non-skin therapist S AGE smart : investing in your future skin S AGE smart touch therapy age reversal massage S PowerBright TRx : brighter skin without compromise S medibac clearing : acne treatment and prevention S UltraCalming TM : serious relief for sensitised skin S become a master retailer: reap the rewards of success S the dermalogica exfoliation workshop additional touch therapies - dermalogica reflex-point workshops touch therapies targeted neck and shoulder additional business workshops touch therapies - dermalogica stress relief back touch therapies - dermalogica scalp massage touch therapies - dermalogica pressure point thermal body therapies formulaworks: understanding dermalogica ingredients from good to great with dermalogica targeted treatments with technology skin: know it before you treat it clear start TM Shave: Man up your skin daylight defense Using dermalogica with today s high tech machinery MicroZone Treatments: PowerBright TRx MicroZone Treatments: Ageing Skin MicroZone Treatments: Acne and Oily Skin MicroZone treatment: sooth the red with UltraCalming MicroZone treatment: Moisture Boost strictly business: Interpret your figures and set your goals Leading and coaching a successful team Procedures for a perfect business how to make your clients love you! for therapists skin expert skin expert: AGE smart skin expert: medibac clearing skin expert: UltraCalming TM skin expert: PowerBright TRx skin expert: The Dermalogica Expert Touch BioSurface Peel BioSurface Peel retailer/non-therapist (part one only) (part one only) (part one only) (part one only) (part one only) (manager only) (manager only) (manager only) 21 expert: Key (for skin therapist only) Tier 1: Certified Tier 2: Specialist Tier 3: Expert Complete all workshops in blue Complete all workshops in green + 1 additional workshops in grey Complete all workshops in orange + 2 additional workshops in grey

SYDNEY red = sunday workshop A = AM workshop P = PM workshop NOV DEC JAN FEB certified start-up workshops dermalogica live - retail 9.30am-4.15pm 15 7 4 7 dermalogica live - professional 9.30am-4.15pm 16 8 5 8 dermalogica live - the professional skin treatment 9.30am-4.15pm 17, 23 14 18 9, 15 dermalogica live - confident retailing 9.30am-12.30pm 18, 24 15 19 10, 16 dermalogica for the non-skin therapist 9.30am-4.15pm 23 18 15 specialist product and treatment workshops AGE smart : investing in your future skin 9.30am-4.15pm 9 7 18 16 AGE smart touch therapy age reversal massage 1.15pm-4.15pm 24 19 10 PowerBright TRx TM : brighter skin without compromise 9.30am-4.15pm 24 14 4 2 medibac clearing : acne treatment and prevention 9.30am-4.15pm 16 16 20 24 UltraCalming TM : serious relief for sensitised skin 9.30am-4.15pm 23 7 5 8 become a master retailer: reap the rewards of success 9.30am-12.30pm/1.15pm-4.15pm 18A 27A 1P the dermalogica exfoliation workshop 9.30am-4.15pm 30 15 19 22 additional workshops touch therapies - neck and shoulder 9.30am-12.30pm/1.15pm-4.15pm 2P 10A touch therapies - dermalogica reflex point 9.30am-12.30pm/1.15pm-4.15pm 16A 23P touch therapies - dermalogica stress relief back 9.30am-12.30pm/1.15pm-4.15pm 18P 23A touch therapies - dermalogica scalp massage 1.15pm-4.15pm 1 touch therapies - dermalogica pressure point 1.15pm-4.15pm 15 16 thermal body therapies 9.30am-4.15pm 10 9 25 22 formulaworks: understanding dermalogica ingredients 1.15pm-4.15pm 24 22 from good to great: wildly creative treatments 9.30am-4.15pm 25 8 20 29 using dermalogica with today s high tech machinery 9.30am-4.15pm 16 19 24 SKIN: Know it before you treat it 1.15pm-4.15pm 22 MicroZone Treatment: PowerBright TRx 1.15pm-4.15pm 30 10 MicroZone Treatment: Ageing Skin 9.30am-12.30pm/1.15pm-4.15pm 16P 10A MicroZone Treatment: Acne and Oily Skin 9.30am-12.30pm/1.15pm-4.15pm 2A 1P MicroZone Treatment: Soothe the red 9.30am-12.30pm 1 MicroZone Treatment: Moisture Boost 9.30am-12.30pm/1.15pm-4.15pm 10A 23P Daylight Defense: the spf workshop 1.15pm-4.15pm 18 19 additional business workshops strictly business interpret your figures and set your goals 9.30am-12.30pm 10 18 24 leading and coaching a successful team 1.15pm-4.15pm 18 procedures for a perfect business 9.30am-12.30pm/1.15pm-4.15pm 10P 27A 24P how to make your clients love you! for the therapists 9.30am-12.30pm/1.15pm-4.15pm 27P 22A skin expert workshops skin expert: AGE smart 9.30am-12.30pm/1.15pm-4.15pm 30P 27P 22A skin expert: medibac clearing 9.30am-12.30pm/1.15pm-4.15pm 2A 20P 29A skin expert: PowerBright TRx TM 9.30am-12.30pm 30 20 23 skin expert: UltraCalming TM 9.30am-12.30pm/1.15pm-4.15pm 2P 27A 29P skin expert: The Dermalogica Expert Touch 9.30am-12.30pm 24 1 clear start TM crazy for clear start TM 9.30am-12.30pm/1.15pm-4.15pm 18A 27P Shave Man up your skin 1.15pm-4.15pm 10 24 BioSurface Peel BioSurface Peel 9.30am-4.30pm 9 8 25 29

BRISBANE red = sunday workshop A = AM workshop P = PM workshop NOV DEC JAN FEB certified start-up workshops dermalogica live - retail 9.30am-4.15pm 16 6 4 7 dermalogica live - professional 9.30am-4.15pm 17 7 5 8 dermalogica live - the professional skin treatment 9.30am-4.15pm 23 8, 14 18 9, 15 dermalogica live - confident retailing 9.30am-12.30pm 24 9, 15 19 10, 16 dermalogica for the non-skin therapist 9.30am-4.15pm 1 1 specialist product and treatment workshops AGE smart : investing in your future skin 9.30am-4.15pm 16 15 20 22 AGE smart touch therapy age reversal massage 1.15pm-4.15pm 24 19 16 PowerBright TRx TM : brighter skin without compromise 9.30am-4.15pm 30 4 2 medibac clearing : acne treatment and prevention 9.30am-4.15pm 23 5 8 UltraCalming TM : serious relief for sensitised skin 9.30am-4.15pm 3 8 18 23 become a master retailer: reap the rewards of success 9.30am-12.30pm 10 25 23 the dermalogica exfoliation workshop 9.30am-4.15pm 17 7 19 19 additional workshops touch therapies - neck and shoulder 9.30am-12.30pm 9 3 touch therapies - dermalogica reflex point 9.30am-12.30pm 2 16 touch therapies - dermalogica stress relief back 9.30am-12.30pm 3 8 touch therapies - dermalogica scalp massage 9.30am-12.30pm/1.15pm-4.15pm 10A 16P touch therapies - dermalogica pressure point 1.15pm-4.15pm 3 17 thermal body therapies 9.30am-4.15pm 16 2 formulaworks: understanding dermalogica ingredients 9.30am-12.30pm/1.15pm-4.15pm 2A 17P from good to great: wildly creative treatments 9.30am-4.15pm 1 15 using dermalogica with today s high tech machinery 9.30am-4.15pm 30 20 29 SKIN: Know it before you treat it 9.30am-12.30pm/1.15pm-4.15pm 3P 17A MicroZone Treatment: PowerBright TRx 1.15pm-4.15pm 25 MicroZone Treatment: Ageing Skin 1.15pm-4.15pm 2 23 MicroZone Treatment: Acne and Oily Skin 1.15pm-4.15pm 2 29 MicroZone Treatment: Soothe the red 1.15pm-4.15pm 8 MicroZone Treatment: Moisture Boost 1.15pm-4.15pm 10 22 Daylight Defense: the spf workshop 1.15pm-4.15pm 9 25 additional business workshops strictly business interpret your figures and set your goals 9.30am-12.30pm/1.15pm-4.15pm 18A 23P leading and coaching a successful team 9.30am-12.30pm 2 3 procedures for a perfect business 9.30am-12.30pm/1.15pm-4.15pm 18P 23A how to make your clients love you! for the therapists 1.15pm-4.15pm 10 15 10 skin expert workshops skin expert: AGE smart 9.30am-12.30pm/1.15pm-4.15pm 2P 25A 22A skin expert: medibac clearing 9.30am-12.30pm/1.15pm-4.15pm 2A 1P skin expert: PowerBright TRx TM 9.30am-12.30pm/1.15pm-4.15pm 23P 1A skin expert: UltraCalming TM 9.30am-12.30pm/1.15pm-4.15pm 23A 25P 22P skin expert: The Dermalogica Expert Touch 9.30am-12.30pm 30 29 clear start TM crazy for clear start TM 1.15pm-4.15pm 9 3 Shave Man up your skin 1.15pm-4.15pm 30 3 BioSurface Peel BioSurface Peel 9.30am-4.30pm 9 14 1

MELBOURNE red = sunday workshop A = AM workshop P = PM workshop NOV DEC JAN FEB certified start-up workshops dermalogica live - retail 9.30am-4.15pm 9 6 4 7 dermalogica live - professional 9.30am-4.15pm 10 7 5 8 dermalogica live - the professional skin treatment 9.30am-4.15pm 16 8 18 9, 15 dermalogica live - confident retailing 9.30am-12.30pm 17 9 19 10, 16 dermalogica for the non-skin therapist 9.30am-4.15pm 30 18 23 specialist product and treatment workshops AGE smart : investing in your future skin 9.30am-4.15pm 24 14 19 24 AGE smart touch therapy age reversal massage 1.15pm-4.15pm 17 19 10 PowerBright TRx TM : brighter skin without compromise 9.30am-4.15pm 23 14 20 22 medibac clearing : acne treatment and prevention 9.30am-4.15pm 30 5 15 UltraCalming TM : serious relief for sensitised skin 9.30am-4.15pm 16 8 4 23 become a master retailer: reap the rewards of success 9.30am-12.30pm/1.15pm-4.15pm 25A 10P the dermalogica exfoliation workshop 9.30am-4.15pm 10 7 6 16 additional workshops touch therapies - neck and shoulder 9.30am-12.30pm/1.15pm-4.15pm 2P 2A touch therapies - dermalogica reflex point 9.30am-12.30pm/1.15pm-4.15pm 25A 9P touch therapies - dermalogica stress relief back 1.15pm-4.15pm 25 17 touch therapies - dermalogica scalp massage 9.30am-12.30pm/1.15pm-4.15pm 9A 2P touch therapies - dermalogica pressure point 1.15pm-4.15pm 9 16 thermal body therapies 9.30am-4.15pm 1 1 formulaworks: understanding dermalogica ingredients 1.15pm-4.15pm 25 from good to great: wildly creative treatments 9.30am-4.15pm 23 20 22 using dermalogica with today s high tech machinery 9.30am-4.15pm 30 29 SKIN: Know it before you treat it 1.15pm-4.15pm 2 1 MicroZone Treatment: PowerBright TRx 1.15pm-4.15pm 1 1 MicroZone Treatment: Ageing Skin 9.30am-12.30pm 2 MicroZone Treatment: Acne and Oily Skin 1.15pm-4.15pm 17 MicroZone Treatment: Soothe the red 9.30am-12.30pm/1.15pm-4.15pm 9P 17A MicroZone Treatment: Moisture Boost 9.30am-12.30pm/1.15pm-4.15pm 25P 9A Daylight Defense: the spf workshop 9.30am-12.30pm 1 additional business workshops strictly business interpret your figures and set your goals 9.30am-12.30pm/1.15pm-4.15pm 18A 2P leading and coaching a successful team 9.30am-12.30pm/1.15pm-4.15pm 18P 2A procedures for a perfect business 9.30am-12.30pm 10 how to make your clients love you! for the therapists 9.30am-12.30pm 18 17 skin expert workshops skin expert: AGE smart 9.30am-12.30pm/1.15pm-4.15pm 1P 24A skin expert: medibac clearing 9.30am-12.30pm/1.15pm-4.15pm 9P 25A skin expert: PowerBright TRx TM 9.30am-12.30pm 9 1 skin expert: UltraCalming TM 9.30am-12.30pm/1.15pm-4.15pm 1A 24P skin expert: The Dermalogica Expert Touch 9.30am-12.30pm 16 8 clear start TM crazy for clear start TM 9.30am-12.30pm/1.15pm-4.15pm 18P 10A Shave Man up your skin 9.30am-12.30pm/1.15pm-4.15pm 2A 10P BioSurface Peel BioSurface Peel 9.30am-4.30pm 17 15 25 29

PERTH red = sunday workshop A = AM workshop P = PM workshop NOV DEC JAN FEB certified start-up workshops dermalogica live - retail 9.30am-4.15pm 15 7 17 15 dermalogica live - professional 9.30am-4.15pm 16 8 18 16 dermalogica live - the professional skin treatment 9.30am-4.15pm 17 14 19 22 dermalogica live - confident retailing 9.30am-12.30pm 18 15 20 23 dermalogica for the non-skin therapist 9.30am-4.15pm 2 3 specialist product and treatment workshops AGE smart : investing in your future skin 9.30am-4.15pm 23 15 25 22 AGE smart touch therapy age reversal massage 1.15pm-4.15pm 18 15 23 PowerBright TRx TM : brighter skin without compromise 9.30am-4.15pm 9 14 25 24 medibac clearing : acne treatment and prevention 9.30am-4.15pm 25 4 15 UltraCalming TM : serious relief for sensitised skin 9.30am-4.15pm 9 20 29 become a master retailer: reap the rewards of success 9.30am-12.30pm 3 2 the dermalogica exfoliation workshop 9.30am-4.15pm 10 7 5 8 additional workshops touch therapies - neck and shoulder 1.15pm-4.15pm 4 27 touch therapies - dermalogica reflex point 9.30am-12.30pm 27 touch therapies - dermalogica stress relief back 9.30am-12.30pm 1 touch therapies - dermalogica scalp massage 1.15pm-4.15pm 1 9 touch therapies - dermalogica pressure point 1.15pm-4.15pm 23 thermal body therapies 9.30am-4.15pm 11 16 formulaworks: understanding dermalogica ingredients 9.30am-12.30pm 10 from good to great: wildly creative treatments 9.30am-4.15pm 2 3 targeted treatments with technology 9.30am-4.15pm 24 SKIN: Know it before you treat it 1.15pm-4.15pm 1 10 MicroZone Treatment: Ageing Skin 1.15pm-4.15pm 30 MicroZone Treatment: Acne and Oily Skin 9.30am-12.30pm 4 MicroZone Treatment: Soothe the red 9.30am-12.30pm 9 MicroZone Treatment: Moisture Boost 1.15pm-4.15pm 1 Daylight Defense: the spf workshop 9.30am-12.30pm/1.15pm-4.15pm 30A 20P additional business workshops strictly business interpret your figures and set your goals 9.30am-12.30pm 19 leading and coaching a successful team 9.30am-12.30pm 2 procedures for a perfect business 1.15pm-4.15pm 19 how to make your clients love you! for the therapists 9.30am-12.30pm/1.15pm-4.15pm 1A 2P skin expert workshops skin expert: AGE smart 9.30am-12.30pm/1.15pm-4.15pm 30A 1P skin expert: medibac clearing 9.30am-12.30pm 27 skin expert: PowerBright TRx TM 1.15pm-4.15pm 27 skin expert: UltraCalming TM 9.30am-12.30pm/1.15pm-4.15pm 30P 1A skin expert: The Dermalogica Expert Touch 9.30am-12.30pm 1 23 clear start TM crazy for clear start TM 1.15pm-4.15pm 3 shave Man up your skin 1.15pm-4.15pm 2 BioSurface Peel BioSurface Peel 9.30am-4.30pm 24 18 17