EDUCATION COLLECTION AUSTR ALIA 2016

EDUCATION COLLECTION AUSTR ALIA 2016

EDUCATION IS THE MOST POWERFUL TOOL WE CAN USE TO GROW, INSPIRE AND DEVELOP THE STARS OF TOMORROW 4

THE SPIRIT OF L'OR É AL PROFESSIONNEL Making people look beautiful is a profession we feel lucky not only to be part of, but also to lead. By pioneering amazing talent in Australia and internationally, together with our inspirational partners, we celebrate the creative excellence that hairdressing brings to our industry. 6

COLOUR Red-hot technical expertise in colour, at your fingertips. Create outstanding looks based on solid technical mastery. No matter where you are on your personal colour journey, we can help you reach new levels from our L Oréal Professionnel Colourist Certification right through to Colour Degree, the benchmark of an exceptional colourist. For colour artistry and inspiration look ahead to an impressive 2016 high point and attend the national COLOUR JAM event in Sydney! EDUCATION CUR ATED by L'Oréal Professionnel CUTTING Achieve and maintain your cutting edge with seminars and workshops for every member of your team - master the basics, perfect techniques or learn about trending styles. Gain new ideas and inspiration and create total looks via our NEW cutting and colouring Inspirational seminars. STYLING The hottest trends, special occasion styles and session looks straight from the catwalk, ready and waiting to add to your repertoire. Explore and develop your creative instinct, whatever your level of expertise, from fine-tuning the fundamentals to showcasing your talents through brilliant up-styling, design, fashion editorial and styling discovery sessions. Jo Maitland National Education Manager It is with great pleasure that we bring you the Education Collection 2016, where you will find all the education you need to support and enhance your hairdressing career. The Education Collection 2016 is a comprehensive selection of education including colouring, cutting, styling and business for all levels of skill for you and your team. Plus, we hold inspirational artistic and Network Partner Program events focussed on business and commercial aspects for salon life. The core of the Education Collection 2016 activities are held in our Academies in Melbourne, Sydney, Brisbane, Adelaide and Perth. We utilise venues in other major cities to host key activities alongside regional locations across the country to bring education closer to you and your team - even more convenient and accessible than ever! We have strived for an Education Collection 2016 that is exciting and relevant for today s business needs, from vital core education through to fashion and trend-based offerings. Choose L Oréal Professionnel as your education partner in 2016 and watch your business, creativity and talent grow. INSPIR ATION We aim at L Oréal Professionnel to meet all your education needs including keeping creativity flowing with inspirational topics, educators and artists. Work with some of the best hairdressers in Australia, who collectively cover a broad cross section of needs. For international inspiration, you have access to our international programs via our global network. See inside for how to explore L Oréal Professionnel global offerings. DEVELOPMENT Every year submissions and auditions are that enables rising potential to be nurtured and challenged toward reaching their greater potential. Education in Motion programs enable you to hold in-salon seminars for your entire team taking into account your salons individual needs and help transfer learnings immediately on to the salon floor and into success with salon clients. BUSINESS How do we get to be the best - and stay the best? By stretching ourselves, sharing ideas and exceeding expectations. Get the best out of your business and your team with seminars and workshops that maximise every opportunity. From retail and marketing to customer care. Ask your Brand Consultant about how to become involved and learn and gain from other like-minded and successful salons. 8

Education OFFERING From seminars covering all areas, from colour, cutting and styling, right through to business seminars - all you need to meet every education need. Amazing TEAMS You have access to learn and be inspired by some of the most talented haidressers in Australia. From our Tecni.ART Ambassadors and Tecni.ARTISTS, Colour.IST Ambassadors, Colour.ISTS and our ID ARTISTs, Business Consultants and our passionate team of Brand Coaches. Your L'Oréal Professionnel team all share your passion for learning, growth and development and are eager to share their knowledge and celebrate your achievements. L'Oréal Professionnel EDUCATION Proudly providing all the education you need to grow your business and team. Inspirational EVENTS From Network Partner salon business development, Colour Jam pre-show creative networking, on-stage show action through to ID Artists development and overseas learning opportunities - many inspirational opportunities are available to be accessed in 2016. 10

EXCELLENCE with exceptional brand coaches L'Oréal Professionnel education teams are fiercely passionate about sharing to help inspire and grow future hairdressers by passing on valuable insights, experience and vast collective knowledge GUEST ARTISTS Seasoned professionals, celebrity stylists, multi-award winners and rising stars make up our eclectic group of educators covering all areas colour, cutting, styling and photographic. They share a philosophy of continual learning for an ever-evolving industry and will support, inspire and ignite your creative spark and bring greater rewards to your salon. 12

Education INSPIR ATION starts with talented artists With immense pride we introduce some of the Australia s greatest hairdressers, stylists and artists. Together this group of exceptional individuals bring a unique educational offering to L Oréal Professionnel. GUEST ARTISTS Seasoned professionals, celebrity stylists, multi-award winners and rising stars make up our eclectic group of educators covering all areas colour, cutting, styling and photographic. They share a philosophy of continual learning for an ever-evolving industry and will support, inspire and ignite your creative spark and bring greater ewards to your salon. 14

boost your services, YOUR KNOWLEDGE your business, AND INSPIRATION THE LEVELS ALLOW YOU TO NAVIGATE YOUR OWN PATHWAY THROUGH AN EDUCATION JOURNEY DESIGNED TO EXPAND YOUR KNOWLEDGE, INSPIRE WITH THE LATEST TECHNIQUES AND TRENDS FROM AROUND THE WORLD AND ULTIMATELY GROW YOUR SALON BUSINESS. TECHNICAL FOCUS COLOUR RETAIL LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 ALL LEVELS FOUNDATION SPECIALIST EXPERT MASTERS Suitable for all levels of hairdressers, irrelevant of the stage of career. NETWORK New to hairdressing, the world of L'Oréal Professionnel or returning to hairdressing after a break COLOUR DISCOVERY LIGHTENING DISCOVERY HAIRCARE DISCOVERY PRO-FIBER SPECIALIST Some hairdressing practical experience with some knowledge and confidence of this subject. COLOUR KEYS COLOUR CHANGE Already at an advanced level. Would like to become a specialist & meets prerequistes. COLOUR SOLUTIONS COLOUR DEGREE Accomplished hairdressers seeking international inspiration, motivation and opportunity to network. COLOUR DEGREE OWNERS SERIOXYL SPECIALIST THE NEW COLOUR CODING ENSURES YOUR JOURNEY IS PERSONALISED AND DELIVERED BY THE INDUSTRY'S BEST TO MAXIMISE YOUR EDUCATION OPPORTUNITY. TECHNIQUE FOCUS BEYOND PRODUCT COLOUR TOTAL LOOK CUT SERVICE SKILLS NETWORK NETWORK SALON EMOTION CLASSIC COLOUR TECHNIQUES STYLING DISCOVERY RETAIL CONSULTATION & COMMUNICATION NEW NEW NEW NEW COLOUR CONTOURING CREATIVE COLOUR TECHNIQUES NEW FOCUS PHOTOGRAPHIC COLOUR CONSULTATION & COMMUNICATION COLOUR JAM MASTERCLASSES FASHION EDITORIAL INSPIRATIONS ALL STARS CUT, COLOUR & STYLE INSPIRATIONS CUT, COLOUR & STYLE MENS CUTTING INSPIRATIONS L'ORÉAL BUSINESS FORUM SOHO ACADEMY, NEW YORK UK ACADEMY, LONDON 16

NETWORK Partner Program 2016 PARTNERSHIP for growth & deveopment Focussed on sparking ideas, excelling in business and accessing industry expertise. Get the best out of your business and your team by being part of the NETWORK Partner salon program in 2016 - events, seminars, workshops and masterclasses that will support you to maximise every opportunity and help to excel your business forward. From retail and marketing to customer care and headline-grabbing creativity, the NETWORK Partner program is designed for you to gain from shared info from like-minded salons, industry experts and outside specialists. Develop and excel in YOUR SALON FOR GREATER SUCCESS Be part of the NETWORK Partnership program in 2016 to receive complimentary participation in the business events, special discounted prices on artistic and specialist programs for your team plus the opportunity to meet, share and celebrate with your peers. Register today with your LOREAL PROFESSIONNEL Brand Consultant and gain greater reward and satisfaction by uplifting your salon business in 2016. 18

Colour & CREATIVITY delivered by a selection of amazing colourists & artists Inspiration. Colour. Music. Fashion. Network. L Oréal Professionnel s amazing Colour.IST Ambassadors and Colour.ISTS join with Tecni.ART Ambassadors, Tecni.ARTISTs, ID Artists and International Guest Artist to deliver spectacular on-stage show action and masterclass workshops. Look out for more information on this amazing 2 day event coming up in August in Sydney! 20

The L Oréal Professionnel ID Artist Program has one goal - to find, nurture and develop talented individuals to be the future stars of our industry. Entering its 8th year the program has proven that the ID Artist development builds confidence and can fast-track careers. ID Artists benefit from education with development according to one of two pathways colouring or cutting and styling. WHAT DOES BEING AN ID ARTIST INVOLVE? You ll undertake a 2 year development and networking programme that includes inspirational education and unique hairdressing opportunities an incredible chance to learn, develop, grow and achieve. You ll be shown seasonal collections and product previews, benefit from presentation and communication training and platform education opportunities and enjoy many other exclusive invitations to present and share your talent at L Oréal Professionnel events. Submissions open October & close in December with auditions taking place in January 2017 ask your Business Consultant or Brand Coach how to become involved. 22

EDUCATION in motion EDUCATION THAT comes to you It is easier and more cost-effective than you might think to organize in-salon training for your entire team. Ask us about the Education in Motion concept and how to qualify to bring exclusive training to your salon team. Education in Motion is a great solution to address many of today s salon challenges, and is very simple to arrange. Speak with your Brand Consultant or Brand Coach to discuss your business and training goals for 2016, and map out a training plan that will take advantage of Academy and Education in Motion in-salon programs. 24

become an exceptional COLOURIST COLOURIST by L'Oréal Professionnel Your career path to becoming the best colourist you can be has many routes and options. We believe any career path must have a clear goal, and that the journey must be rewarding and enable you to be the best you can be. L Oréal Professionnel Colourist Certifications will help all colourists be recognized as a Foundation, Expert or Master Colourist within the salon. These classifications take into consideration proven knowledge, skills and experience and are result of completing specific seminars and courses. Existing knowledge can be recognised and reviewed to become certified at the appropriate level and receive your colouring status. To start yourself toward L Oréal Professionnel Certified Colourist status levels book, attend the following seminars and complete on-line certification afterwards. LEVEL1 FOUNDATION 2 LEVEL SPECIALIST 3 LEVEL EXPERT Certified in: COLOUR DISCOVERY LIGHTENING DISCOVERY CLASSIC COLOUR TECHNIQUES Certified in: COLOUR KEYS COLOUR CHANGE CREATIVE COLOUR TECHNIQUES OR COLOUR SOLUTIONS Certified in: COLOUR CONSULTATION & COMMUNICATION COLOUR DEGREE AUSTRALIA 26

become an exceptional SALON COLOUR SALON by L'Oréal Professionnel L Oréal Professionnel Colourist Certifications will see your salon be rewarded, recognized and promoted as a Specialist, Expert or Master Colour Salon. These classifications help to promote your colour business, attracting new clients to your salon and cementing loyalty of your existing clients. After your colourists and team complete specific seminars and courses, existing knowledge is reviewed to become a certified colour salon and receive your salon status. This will enable your salon to receive benefits that will promote your salon and support the ongoing development of your colour team and business. To earn your L'Oréal Professionnel Certified Colour Salon status level, plan your salon teams education in the following seminars and complete on-line certification afterwards. Salon Emotion assessments are offered independently from June 2016 and salons must meet stockist and assessment criteria for the awarded year. SPECIALIST SALON SPECIALIST SALON 2016 COLOUR STOCKIST & COLOURISTS ARE CURRENTLY CERTIFIED IN: COLOUR KEYS COLOUR CHANGE COLOUR SOLUTIONS OR CREATIVE COLOUR SOLUTIONS EXPERT SALON EXPERT SALON 2016 INOA & MAJIREL STOCKIST & COLOURISTS ARE CURRENTLY CERTIFIED IN: COLOUR DEGREE COLOUR CONSULTATION COMPLETES SALON EMOTION ASSESSEMENT MASTER SALON SALON 2016 INVITATION TO FLAGSHIP & COMPLETE STOCKIST ALL COLOURISTS FROM SALON ARE CERTIFIED SPECIALISTS MINIMUM OF 2 COLOUR DEGREE GRADUATES NATIONAL ARTISTIC TEAM PARTICIPANT CURRENT SALON EMOTION ACCREDITATION 28

TECHNICAL WITH BRAND COACHES TECHNICAL Red-hot technical expertise in colour, care and consultation skills delivered with knowledge and passion by L Oréal Professionnel Brand Coaches. Create impressive and individual looks based on solid technical mastery. No matter where you are on your personal journey to excellence, we have a seminar or course to help you reach your learning goals and ambitions, from our FOUNDATIONS through to MASTERS topics. Seminars and Courses you will find in this chapter are: Colour Discovery Lightening Discovery Colour Keys Colour Change Hair Care Discovery Pro Fiber Specialist Serioxyl Specialist Retail Consultation & Communication 30

1 DAY THEORY DEMO $125 FOUNDATION #COLOUR DISCOVERY A complete introduction to the L Oréal Professionnel colour portfolio. You will learn about each range, when to use each one and why? You will leave with the knowledge and confidence required for all foundation usage guidelines. This session is the perfect introduction or refresher to the essentials of L Oréal Professionnel colour. TECHNICAL WITH BRAND COACHES KEY LEARNINGS: Introduction to L Oréal Professionnel essential colour products Global colour application for permanent and tone-on-tone colours Confidence builder in colour application Hairdressers new to colouring Hairdressers new to the industry Hairdressers wanting to have an entry level introduction to L Oréal Professionnel essential colour products EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: REGISTRATION START FINISH 9:15 AM PROVIDED: 9:30AM 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Tue 2nd Tue 8th Mon 4th Tue 3rd Tue 7th Tue 12th Mon 15th Tue 6th Tue 11th Mon 7th MELBOURNE Mon 1st Mon 22nd Tue 15th Tue 19th Mon 16th Mon 20th Mon 18th Mon 15th Mon 12th Tue 11th Mon 14th BRISBANE Mon 15th Wed 9th Tue 12th Tue 3rd Tue 21st Tue 12th Mon 15th Wed 21st Wed 28th Wed 26th Mon 21st ADELAIDE Mon 15th Tue 15th Tue 19th Mon 23rd Mon 20th Mon 18th Tue 30th Mon 26th Tue 18th PERTH Mon 15th Tue 15th Tue 5th Mon 9th Mon 20th Mon 11th Tue 30th Mon 19th Tue 18th 32

1 DAY THEORY DEMO $125 FOUNDATION #LIGHTENING DISCOVERY Nothing looks more beautiful than the perfect blonde hair colour. A perfect reflect that works with the individual client s skin tone and eye colouring is timeless. With so many product options available it is important you fully understand what the client desires, the unique qualities of each head of hair and how to create the desired effect. Lightening Discovery will share with you, all you need to know about creating blonde perfection on every client. TECHNICAL WITH BRAND COACHES KEY LEARNINGS: Which products to use for a specific result Usage guidelines for all L Oréal Professionnel essential colour products that you could use to create blonde perfection Hairdressers new to colouring Hairdressers new to L Oréal Professionnel colour Hairdressers wanting to refresh foundation knowledge EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: REGISTRATION START FINISH 9:15 AM PROVIDED: 9:30AM 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Tue 9th Mon 14th Tue 5th Mon 2nd Wed 8th Tue 5th Tue 16th Wed 7th Tue 4th Mon 14th MELBOURNE Mon 15th Wed 9th Wed 20th Mon 30th Tue 21st Tue 26th Tue 13th Mon 10th Tue 15th BRISBANE Tue 23rd Mon 21st Tue 19th Wed 11th Tue 28th Wed 27th Wed 31st Tue 20th Tue 25th Tue 22nd ADELAIDE Mon 22nd Mon 21st Mon 9th Mon 6th Tue 19th Mon 29th Tue 27th Mon 17th PERTH Mon 22nd Mon 21st Mon 18th Tue 10th Mon 27th Tue 12th Mon 29th Tue 20th Mon 17th 34

2 DAYS THEORY $250 SPECIALIST #COLOUR KEYS Colour Keys will share the fundamental principles of how colour works on the hair, taking into consideration the levels of lightness and how L Oréal Professionnel products and their reflect families achieve exceptional results at a foundation level, time and time again. Proven to be one of the most popular courses for many years, it is constantly updated and is an essential course for those who really want to stand out as an accomplished colourist. TECHNICAL WITH BRAND COACHES KEY LEARNINGS: How hair colour works The lightening effect on natural hair and the exposed undercoats How to use L Oréal Professionnel essential colour products Colour consultation and hair analysis Hairdressers new to colouring Hairdressers new to L Oréal Professionnel Colour Hairdressers wanting to refresh foundation knowledge EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: DURATION 2 DAYS PROVIDED: REGISTRATION 9:15 AM START 9:30AM FINISH 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Mon 29th - Tue 1st Tue 24th - Wed 25th Mon 1st - Tue 2nd Mon 24th - Tue 25th MELBOURNE Mon 21st - Tue 22nd Mon 6th - Tue 7th Tue 20th - Wed 21st BRISBANE Tue 15th - Wed 16th Mon 30th - Tue 31st Mon 17th - Tue 18th ADELAIDE Mon 4th - Tue 5th Mon 4th - Tue 5th Mon 10th - Tue 11th PERTH Mon 11th - Tue 12th Mon 18th - Tue 19th Mon 3rd - Tue 4th 36

2 DAYS THEORY $250 SPECIALIST #COLOUR CHANGE Colour Change is the course for all colourists who want to achieve perfect results when changing hair colour. As clients' needs increase due to season and fashion trends, we look in great detail at Colour In and Colour Out techniques, ensuring we all understand how to achieve great results through understanding, leading to increased confidence. To gain a full appreciation of this course it is important that you have attended Colour Keys. TECHNICAL WITH BRAND COACHES KEY LEARNINGS: Colour consultation and hair analysis when dealing with previously coloured hair How to approach changing colour, taking colour out and adding more colour in Colour change techniques Hairdressers who have completed Colour Keys Hairdressers with a good foundation knowledge of L Oréal Professionnel essential colour products Hairdressers wanting to understand colour correction Hairdressers wanting to understand how to technically change hair colour with confidence EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: DURATION 2 DAYS PROVIDED: REGISTRATION 9:15 AM START 9:30AM FINISH 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Mon 21st - Tue 22nd Tue 21st - Wed 22nd Mon 12th - Tue 13th Mon 21st - Tue 22nd MELBOURNE Mon 4th - Tue 5th Mon 11th - Tue 12th Mon 7th - Tue 8th BRISBANE Tue 5th - Wed 6th Mon 4th - Tue 5th Mon 14th - Tue 15th ADELAIDE Mon 16th - Tue 17th Mon 15th - Tue 16th Mon 24th - Tue 25th PERTH Mon 16th - Tue 17th Mon 15th - Tue 16th Tue 25th - Wed 26th 38

1 DAY THEORY DEMO $125 FOUNDATION #HAIRCARE DISCOVERY Hair products are essential not only for hairdressers but also for the clients to maintain their look at home. By understanding which types of products fit specific needs, the student will feel confident in broadening their use and recommendation of products, from a basic selection to prescriptive solutions for everything from hair conditioning to problem solving. The course is an energetic mix of interactive games and discovery that covers the L Oréal Professionnel haircare portfolio, giving the student knowledge that in turn will boost retail in the salon. TECHNICAL WITH BRAND COACHES KEY LEARNINGS: Product knowledge and understanding How to talk about products to a client Correct use of products and ideas of how to take knowledge back to the salon Any hairdresser wanting to gain an insight into the L Oréal Professionnel Haircare EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: REGISTRATION 9:15 AM PROVIDED: START 9:30AM FINISH 5:00PM Lunch and light refreshments Digital workbook L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Wed 6th Tue 20th MELBOURNE Mon 2nd Tue 4th BRISBANE Mon 11th Wed 7th ADELAIDE Tue 12th Mon 5th PERTH Mon 4th Mon 5th 40

1 DAY THEORY DEMO $125 FOUNDATION #PRO FIBER SPECIALIST PRO FIBER, the 1st in-salon self regenerating haircare range. Understanding its technologies along with consultation is the key to the success of this revolutionary prescriptive offering. In this session you will learn how to communicate all features and benefits through consultation, diagnosis and prescription. This session will provide participants all the skills necessary to be appointed a PRO FIBER Specialist. TECHNICAL WITH BRAND COACHES KEY LEARNINGS: Product knowledge How to introduce to a client Understanding of in-salon service offerings Any hairdresser wanting to gain an insight into the L Oréal Professionnel Pro Fiber Collection EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: REGISTRATION 9:15 AM PROVIDED: START 9:30AM FINISH 1:00 PM Lunch and light refreshments Digital workbook L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Tue 16th Tue 10th Mon 29th Tue 15th MELBOURNE Tue 16th Tue 17th Tue 16th Wed 9th BRISBANE Wed 24th Mon 9th Tue 16th ADELAIDE Tue 16th Tue 24th Mon 8th Mon 7th PERTH Mon 8th Mon 30th Mon 25th Mon 7th 42

1 DAY THEORY DEMO $125 FOUNDATION #SERIOXYL SPECIALIST Reveal the secrets to unleash hairs true potential with Serioxyl. Understanding the science and functionalities of the hair and scalp is the foundation and key to confidence in prescribing Serioxyl. In this session you will learn how to communicate all features, technologies and benefits through consultation, diagnosis and prescription. This session will provide participants all the skills necessary to be appointed a Serioxyl Specialist. TECHNICAL WITH BRAND COACHES KEY LEARNINGS: Product knowledge How to introduce to a client Understanding of in-salon service offerings Any hairdresser wanting to gain an insight into the L Oréal Professionnel Serioxyl Collection EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: REGISTRATION 9:15 AM PROVIDED: START 9:30AM FINISH 5:00PM Lunch and light refreshments Digital workbook L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Tue 15th Tue 9th MELBOURNE Tue 12th Mon 5th BRISBANE Mon 14th Mon 19th ADELAIDE Tue 22nd Mon 12th PERTH Tue 22nd Tue 26th 44

1 DAY THEORY $125 FOUNDATION #RETAIL CONSULTATION & COMMUNICATION Gaining the trust and commitment of your client in your recommendation is a skill required by every team member in the salon. Communication of homecare is essential to provide the client with a complete experience and grow the salon business. You will learn the skills and steps required to ensure successful introduction of homecare to the client during the salon visit. TECHNICAL WITH BRAND COACHES KEY LEARNINGS: The importance of retailing and how communicating this effectively is key to a successful salon A step by step approach to enhance communication, diagnosis and presentation skills which converts to retail results during consultation Any hairdresser wanting to gain an insight into the L Oréal Professionnel communication techniques Any hairdresser wanting to gain an insight into the Salon emotion recommended consultation methods EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: REGISTRATION 9:15 AM PROVIDED: START 9:30AM FINISH 5:00PM Lunch and light refreshments Digital workbook L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Wed 17th Wed 11th Wed 10th MELBOURNE Tue 3rd Tue 6th BRISBANE Mon 2nd Mon 24th ADELAIDE Mon 11th Tue 9th PERTH Mon 2nd Mon 24th 46

ESSENTIALS WITH BRAND COACHES & GUEST ARTISTS ESSENTIALS Explore and develop your creative instinct, whatever your level of expertise, from fine-tuning the fundamentals to uplifting your talent through increased communication skills and creative inspiration. Become confident in product usage and the hottest trends and how to recommend them to clients. Become confident in product usage and the hottest trends, exquisite occasion styles and session looks straight from the catwalk, ready and waiting to add to your repertoire. Seminars and Courses you will find in this chapter are: Colour Consultation & Communication Classic Colour Techniques Colour Solutions Styling Discovery Creative Colour Techniques 48

1 DAY THEORY $220 SPECIALIST #COLOUR CONSULTATION & COMMUNICATION Gaining the trust and commitment of the client in your recommendation is a skill required by every team member in the salon. Communication of colour services is essential to provide the client with confidence and grow the salon business. You will learn the skills and steps required to ensure successful introduction of new services, offer change or refresh hair colours during the consultation process. ESSENTIALS WITH BRAND COACHES & GUEST ARTISTS KEY LEARNINGS: A step by step approach to enhance communication to increase colour services within the salon and introduce new services to clients How to choose depth and tones that suit your client's skin tones and create a unique colour consultation Hairdressers with a desire to take their colour consultation to a new level and advise clients personalised services that enhance natural skin tone Hairdressers wanting to gain an insight into the Salon emotion recommended consultation methods Hairdressers who have completed Retail Consultation and Communication EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: REGISTRATION 9:15 AM PROVIDED: START 9:30AM FINISH 5:00PM Lunch and light refreshments Digital workbook L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Wed 4th Tue 19th Mon 19th MELBOURNE Tue 23rd Tue 24th Tue 19th Tue 25th BRISBANE Mon 4th Mon 8th ADELAIDE Tue 10th Mon 1st PERTH Tue 19th Mon 4th 50

1 DAY THEORY DEMO $220 FOUNDATION #CLASSIC COLOUR TECHNIQUES Always at the forefront of fashion, Classic Highlighting will forever be in demand and is a perfect way to increase revenue and a loyal customer base. Centred around Easi-Meche and classic foil, you will learn key tips and techniques to help you perfect your highlighting and once taught, the techniques can be used with any highlighting tool. ESSENTIALS WITH BRAND COACHES & GUEST ARTISTS KEY LEARNINGS: How to create perfect, classic highlights How to section for classic highlights Understanding how and why to weave or slice How to use Easi-Meche and Classic Foil Essential tips and secrets to creating perfect highlights Hairdressers who would like to learn how to do perfect classic highlights Hairdressers new to highlighting or who wish to refresh their knowledge of classic techniques Hairdressers wanting to gain confidence in this area, whilst trying to build their clientele EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach & Guest Artist SCHEDULE PROFILE: REGISTRATION START FINISH 9:15 AM PROVIDED: 9:30AM 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Mon 30th MELBOURNE Tue 31st BRISBANE Mon 18th ADELAIDE Mon 30th PERTH Wed 2nd 52

1 DAY THEORY DEMO $220 SPECIALIST #CREATIVE COLOUR TECHNIQUES The freehand approach to applying colour has never been more popular, with many of today s well-known celebrities embracing this look. Techniques such as balayage and ombre, once perfected, will allow you to create these popular looks in a methodical manner without the need for guesswork, allowing you to achieve great results time and time again. ESSENTIALS WITH BRAND COACHES & GUEST ARTISTS KEY LEARNINGS: An understanding of how to successfully create balayage and ombre looks Additional free hand application techniques Any hair colourist with the desire to learn how to apply colour free hand to create looks such as balayage or ombre EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach & Guest Artist SCHEDULE PROFILE: REGISTRATION START FINISH 9:15 AM PROVIDED: 9:30AM 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Tue 27th MELBOURNE Tue 2nd BRISBANE Tue 30th ADELAIDE Tue 31st PERTH Tue 6th 54

1 DAY THEORY DEMO $220 EXPERT #COLOUR SOLUTIONS Colour Solutions really focuses on commercial, fast and effective methods. All information will be shared in a fun and interactive way to make sure this simple and easy to use guidance is fully understood. Find quick colourmetric solutions to solve the challenges of insalon colouring. This workshop will provide skills and knowledge to confidently discuss with your clients all of their options. ESSENTIALS WITH BRAND COACHES & GUEST ARTISTS KEY LEARNINGS: Eliminate excessively dark, deeper colours Returning pre-lightened or highlighted hair to its natural colour Reviving & correcting reflects Communication and consultation Colourists with a strong knowledge of L Oréal Professionnel colouring products Colourists who have successfully completed Colour Keys EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach & Guest Artist SCHEDULE PROFILE: REGISTRATION START FINISH 9:15 AM PROVIDED: 9:30AM 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Tue 28th Mon 31st MELBOURNE Tue 28th Mon 3rd BRISBANE Tue 6th ADELAIDE Mon 25th Tue 1st PERTH Mon 31st 56

1 DAY THEORY DEMO $220 FOUNDATION #STYLING DISCOVERY Styling Discovery combines technique with essential product knowledge to ensure success in finished style and product recommendations. ESSENTIALS WITH BRAND COACHES & GUEST ARTISTS KEY LEARNINGS: Gain an in-depth understanding of all L Oréal Professionnel Styling products How to talk about styling products to a client Correct use of styling products and ideas of how to take knowledge back to the salon Style by the end result Custom blend and layering of styling products for maximum results Retail with confidence to your salon clients Any hairdresser wanting to gain an insight into the L Oréal Professionnel Styling portfolio EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach & Guest Artist SCHEDULE PROFILE: REGISTRATION START FINISH 9:15 AM PROVIDED: 9:30AM 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Tue 30th MELBOURNE Mon 24th BRISBANE Mon 1st ADELAIDE Tue 26th PERTH Tue 5th 58

SPECIALIST SPECIALIST INSPIRATION WITH GUEST ARTISTS & BRAND COACHES INSPIRATION Dedicated to sharing inspiration, ideas, techniques and collections hairdresser to hairdresser, Artists and Specialists will arm you with in-depth colour knowledge, cutting & styling skills and techniques that will build designer level confidence and give you a commercial edge. Become confident in product usage and the hottest trends, exquisite occasion styles and session looks straight from the catwalk, ready and waiting to add to your repertoire. Seminars and Courses you will find in this chapter are: Colour Degree Colour Contouring Men's Cutting Inspirations All Stars Cut, Colour & Style Inspirations Cut, Colour & Style Fashion Editorial Inspirations 60

8 DAYS THEORY DEMO $2295 EXPERT #COLOUR DEGREE Colour Degree sets the standard for colourists that really take colouring hair to perfection seriously. Participants will gain an understanding of hair colouring second to none. You will learn how to grow your salon s colour business and become a legendary colourist in your own right. The course begins with a 5 day intensive block which is then followed with 3 further days for portfolio submissions and assessment. The course delivers advanced technical knowledge along with inspiration and practical sessions to be delivered as the pinnacle of L'Oréal Professionnel's Education offering. Participants on successful completion are invited to attend a Graduation Ceremony that will take place in 2017 for all 2016 graduates. SPECIALIST INSPIRATION WITH GUEST ARTISTS & BRAND COACHES KEY LEARNINGS: Understanding the science and chemistry of hair and skin Understanding the effect of natural colour pigments on hair colour How to formulate to compensate for distribution of natural colour pigments How to colour every head of hair as a COLOUR EXPERT Inspiration, motivation and networking Senior colourists who have completed Colour Keys, Colour Change and successfully passed the competency pre-assessment Senior colourists ready to take their career to the next level and service offering to their clientele EDUCATOR PROFILE: Guest Artists, Industry Specialists & L'Oréal Professionnel Brand Coaches SCHEDULE PROFILE: DURATION 8 DAYS PROVIDED: REGISTRATION 9:15 AM START 9:30AM FINISH 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical Personalised L Oréal Professionnel Certificate and Graduation Ceremony in 2017 ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Part 1 Mon 18th - Fri 22nd Part 2 Mon 11th - Wed 13th MELBOURNE Part 1 Mon 29th - Fri 2nd Sep Part 2 Mon 17th - Wed 19th BRISBANE Part 1 Mon 12th - Fri 16th Part 2 Mon 31st - Wed 2nd Nov 62

1 DAY THEORY $295 SPECIALIST NEW #COLOUR CONTOURING Understanding the impact of colour choice, placement and application takes your colouring technique to a new bespoke level and colour service for your clients. The Contouring one-day seminar takes inspiration from the make-up techniques of highlighting and shadowing, where you will learn to identify different face shapes and how to use shades and placement to enhance or adjust the clients face shape for the perfectly balanced and individualized colour service. SPECIALIST INSPIRATION WITH GUEST ARTISTS & BRAND COACHES KEY LEARNINGS: Consultation and face shape identification Achieving perfect balance and enhancement for different face shapes How to choose the perfect technique for individual clients and face shapes Any hairdresser wanting to understand how contouring works with hair colour and how to use this skill to create bespoke colours and services to promote this service in your salon EDUCATOR PROFILE: L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: 2 options available attend full day including LOOK & LEARN morning OR morning LOOK & LEARN only L O O K & LEARN WORKSHOP PROVIDED: REGISTRATION 10:00 AM REGISTRATION 10:00 AM START 10:30AM START 1:00 PM FINISH 12:00 PM FINISH 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: OUTSIDE VENUES: FEB MAR APR MAY FEB MAR APR MAY SYDNEY Tue 23rd NEWCASTLE Mon 14th MELBOURNE Tue 8th CANBERRA Mon 9th BRISBANE Tue 8th BROKEN HILL Mon 18th ADELAIDE Tue 8th TOWNSVILLE Mon 14th PERTH Tue 1st HOBART Mon 4th 64

1 DAY THEORY DEMO $295 SPECIALIST EXPERT NEW #ALL STARS CUT, COLOUR & STYLE Star cutters know the trendiest celebrity cuts are modern twists of timeless ones. Mastering classical cut & styling techniques beyond perfection will enable you to reinvent classics and become an all star success with your clients. Challenge yourself, master the classics with a modern twist incorporating contemporary colour services for signature results and take cut, colour & style services to another level. SPECIALIST INSPIRATION WITH GUEST ARTISTS & BRAND COACHES KEY LEARNINGS: Decipher looks evolution and learn 5 iconic yet modernized haircuts Timeless cutting mastery together with all star styling products to achieve today s look Stylists wishing to build confidence in key cutting techniques and how to style and finish with a contemporary edge EDUCATOR PROFILE: Guest Artist & L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: 2 options available attend full day including LOOK & LEARN morning OR morning LOOK & LEARN only L O O K & LEARN WORKSHOP PROVIDED: REGISTRATION 10:00 AM REGISTRATION 10:00 AM START 10:30AM START 1:00 PM FINISH 12:00 PM FINISH 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Tue 17th MELBOURNE Tue 10th BRISBANE Tue 17th ADELAIDE Tue 3rd PERTH Tue 24th 66

1 DAY THEORY DEMO $295 SPECIALIST EXPERT NEW #INSPIRATIONS CUT, COLOUR & STYLE This seminar has been designed to offer you new ideas for women s cuts and styling, with current interpretations of what s cool and current for women and how to recreate the looks for your own clients. Get some hands-on training with an artist, that will leave you inspired and ready to try out new cut & styling looks and integrate colour to further accessorise and underpin with creative colour services. SPECIALIST INSPIRATION WITH GUEST ARTISTS & BRAND COACHES KEY LEARNINGS: Trend and creative cutting techniques partnered with creative colour techniques Styling for trend oriented looks SCHEDULE PROFILE: 2 options available attend full day including LOOK & LEARN morning OR morning LOOK & LEARN only REGISTRATION START FINISH Colour passionate stylists wanting to build on their classic cut & styling skills Stylists interested to learn creative usage of styling and colouring products to enhance the overall total look EDUCATOR PROFILE: Guest Artist & L'Oréal Professionnel Brand Coach L O O K & LEARN WORKSHOP PROVIDED: 10:00 AM REGISTRATION 10:00 AM 10:30AM START 1:00 PM 12:00 PM FINISH 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: OUTSIDE VENUES: SEP OCT NOV DEC SEP OCT NOV DEC SYDNEY Tue 18th NEWCASTLE Mon 10th MELBOURNE Tue 27th CANBERRA Mon 24th BRISBANE Tue 27th BROKEN HILL Mon 26th ADELAIDE Tue 20th MACKAY Mon 10th PERTH Tue 11th HOBART Mon 3rd 68

1 DAY THEORY DEMO $295 SPECIALIST EXPERT #MENS CUTTING INSPIRATIONS This course has been designed to spark inspiration and new ideas for men s cuts and styling, with a current interpretation of what s cool and current for men and how to recreate the looks for your own clients. Get some hands-on training with a personal coach that will leave you inspired and ready to try out new styles and ideas. SPECIALIST INSPIRATION WITH GUEST ARTISTS & BRAND COACHES KEY LEARNINGS: Looking at current styles for men Perfect execution Finishing the look using correct products Any hairdresser wanting inspiration, forwardthinking and new creative ideas EDUCATOR PROFILE: Guest Artist & L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: REGISTRATION START FINISH 9:15 AM PROVIDED: 9:30AM 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Mon 4th MELBOURNE Mon 1st BRISBANE Mon 6th ADELAIDE Mon 11th PERTH Tue 14th 70

1 DAY THEORY DEMO $295 SPECIALIST EXPERT NEW #FASHION EDITORIAL INSPIRATIONS News of what s happening on fashion catwalks around the world and nation travel fast these days to become consumer demanded trends. More than ever before it s important to be up on the latest designer and catwalk trends and how to recreate the looks for your clients. In addition to being interesting to learn what is trending editorially, being able to replicate and design looks for your clients will attract and impress fashionista s clients. SPECIALIST INSPIRATION WITH GUEST ARTISTS & BRAND COACHES KEY LEARNINGS: What's hot off the catwalks and fashion editorials Preparation & product use to create the foundation to the styles Step by step how to build and design editorial and parade concepts Stylists wanting to gain fashion and editorial information on what's trending Those who want to build their experience how to use the right product combinations to build foundation and achieve the perfect texture and finish. EDUCATOR PROFILE: Guest Artist & L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: REGISTRATION START FINISH 9:15 AM PROVIDED: 9:30AM 5:00PM Lunch and light refreshments Digital workbook Model or Mannequin head for practical L Oréal Professionnel Digital Education Certificate ACADEMY DATES: FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV SYDNEY Mon 5th MELBOURNE Mon 4th BRISBANE Mon 11th ADELAIDE Mon 31st PERTH Mon 12th 72

MASTERS ESSENTIALS GUEST ARTISTS, INDUSTRY WITH BRAND SPECIALISTS COACHES & BRAND & GUEST COACHES ARTISTS MASTERS INSPIRATION INSPIRATION Inspirational business and motivation from around the world await to be experienced. These opportunities are for hairdressers seeking international inspiration, motivation, opportunity to network and expand their careers and businesses. Opportunities, Experiences and Seminars you will find in this chapter are: Focus Photographic Inspriations Sydney, Australia Colour Degree Owners Coming Soon Education Collection London Academy, Uk Education Collection Soho Academy, Us L oréal Professionnel Business Forum Lisbon, Portugal 74

SYDNEY NSW SUN 9TH OCTOBER $1750 (NO DISCOUNT) CREATIVE INSPIRATION DEMO MASTERS Focus Photographic INSPIR ATIONS #PHOTOGRAPHIC MASTERS INSPIRATION GUEST ARTISTS, INDUSTRY SPECIALISTS & BRAND COACHES Visual imagery is imperative to communicating yourself and your work if you wish to profile and market yourself to others to industry and consumers a-like. Whether you wish to develop your biography, enter awards with professional and eye-catching submissions, communicate your work to potential clients, participate in photographic hairdressing for team building or inspirational reasons an understanding of key photographic principles as well as hair, make-up, fashion and team work are imperative to creating imagery you will be proud of. Join together with a small, intimate group of participants to learn and create your own photo s in this one day shooting experience. KEY LEARNINGS: Must knows from professional team photographer, make-up, editorial artist, fashion stylist Organization and planning Developing shooting concept and overall image and within that specific hair concept Hairdressers who wish to start or improve visual communication and create own imagery EDUCATOR PROFILE: Photographic Shooting Team including Guest Artist & L'Oréal Professionnel Brand Coach SCHEDULE PROFILE: Timings & location provided on full payment with booking 76

CREATIVE INSPIRATION DEMO MASTERS INTERNATIONAL S AND EVENTS MASTERS INSPIRATION GUEST ARTISTS, INDUSTRY SPECIALISTS & BRAND COACHES L'Oréal BUSINESS FORUM L Oréal Professionnel hosts its annual international business forum in the most beautiful destinations in the world. Over three days attendees thrive on inspirational themes, topics & speakers that are relevant, innovative & internationally regarded within the industry. Not only is the international business forum a brilliant opportunity to network with likeminded people but most importantly provides tools to take back to the salon to inspire staff and drive salon services. Very experienced Artistic and Creative Salon Directors or Artistic Team Leaders Owners, managers & team leaders eager for inspiration, experience's and networking opportunities FOR FULL EDUCATOR PROFILES, COSTINGS AND SCHEDULES: Refer to hosting countries details. Log in to view details at: www.lorealbusinessforum.com 78

CREATIVE INSPIRATION DEMO MASTERS INTERNATIONAL S AND EVENTS MASTERS INSPIRATION GUEST ARTISTS, INDUSTRY SPECIALISTS & BRAND COACHES Global Learning EXPERIENCES UK L'Oréal Professionnel as a global brand offers the opportunity to build your experience and learn in other countries. We provide you with the connections to book and plan your inspiration by accessing the countries Education Collections and Artists to provide you with the ultimate travel and inspirational learning experience. Very experienced Artistic and Creative Salon Directors or Artistic Team Leaders Owners, managers & team leaders eager for inspiration, experience's and networking opportunities FOR FULL EDUCATOR PROFILES, COSTINGS AND SCHEDULES: Refer to hosting countries details. Log in to view details at: www.lorealprofessionnel.co.uk/education/index-education 80

CREATIVE INSPIRATION DEMO MASTERS INTERNATIONAL S AND EVENTS MASTERS INSPIRATION GUEST ARTISTS, INDUSTRY SPECIALISTS & BRAND COACHES Global Learning EXPERIENCES USA L'Oréal Professionnel as a global brand offers the opportunity to build your experience and learn in other countries. We provide you with the connections to book and plan your inspiration by accessing the countries Education Collections and Artists to provide you with the ultimate travel and inspirational learning experience. Very experienced Artistic and Creative Salon Directors or Artistic Team Leaders Owners, managers & team leaders eager for inspiration, experience's and networking opportunities FOR FULL EDUCATOR PROFILES, COSTINGS AND SCHEDULES: Refer to hosting countries details. Log in to view details at: www.sohonycregister.com 82

DIGITAL LEARNING #LOrealProAus_Artist L Oréal Professionnel are committed to the ongoing development of the Australian hairdressing industry, pushing the education boundaries even further, having now set the benchmark with a digital based learning system, e-learning modules and on-line certification. BECOME A FAN facebook.com/lorealprofessionnel DIGITAL WORKBOOKS & CERTIFICATES Students participating in academy and in salon sessions, interact, engage and record their learnings via their own unique profile, Providing participants with the ability to re-access all resources and stay connected with L'Oréal Professionnel via education.lorealprofessionnel.com.au ONLINE youtube.com/lorealproaus pinterest.com/lorealpro/ LOrealPro.tumblr.com S T A Y CONNECTED WITH THE TRENDS E-LEARNING & ONLINE CERTIFICATION Learn independently and discover the latest trends, techniques and update product knowledge by logging in and participating in new e-learning modules and prerequisite courses. YOUTUBE Keep the salon team inspired from around the world by subscribing to lorealprofessionnel on YouTube. Watch the latest innovation videos and keep up to date with application techniques and how to videos, all on one channel. 84

L'ORÉAL ACADEMY 564 St Kilda Road Melbourne, VIC 3004 BOOKING INFORMATION L'ORÉAL ACADEMY 19 Harris Street Pyrmont, NSW 2009 For full course descriptions and key learnings please consult education.lorealprofessionnel.com.au Education, Booking & Technical Hotline: 1300 651 991 L'ORÉAL ACADEMY Unit 1, 305 Montague Road West End, QLD 4101 L'ORÉAL ACADEMY 134 Fullarton Road Rose Park, SA 5067 ALL ACADEMY COURSES HOSTED BY L'ORÉAL PROFESSIONNEL AUSTRALIA WILL PROVIDE: Lunch and light refreshments Digital workbook Model/Mannequin head - shared work environment L Oréal Professionnel Education Certificate downloadable upon completion PARTICIPANTS TO BRING Personal hairdressing equipment; e.g. brushes, combs, blow dryer, sectioning clips, etc. L'ORÉAL ACADEMY Suite 15/24 Parkland Road Osburne Park, WA 6017 L Oréal Academies are located in central locations for your convenience. Off-site parking is available within close proximity to all L Oréal Academies however, please allow ample time if arriving by vehicle. CANCELLATION POLICY At the time of making your seminar booking, the L Oréal Professionnel Education cancellation policy will be explained as follows: Notice of cancellation must ONLY be given to the L Oréal Professionnel booking centre by phone on 1300 651 991 At the time of cancellation you will be given a reference number Your L Oréal Professionnel Business Consultant or Brand Coach cannot accept any education seminar cancellations Cancellations with more than 14 days notice can transfer to the next suitable seminar within 2016 Cancellations with less than 14 days notice or non-attendance will forfeit their seminar booking and payment If any complimentary booking participant fails to attend a seminar, they will be charged that seminar fee 86

THE L'ORÉAL SUSTAINABILITY COMMITMENT We want to bring beauty to all people. Beauty expresses itself in many ways. We believe in the beauty of protecting the environment and biodiversity, the beauty of supporting communities and providing security for employees, the beauty of delivering desirable and sustainable products for women and men who trust in us. 88