General information. Sales. Marketing. Training ICT. Logistics. Dear Distributor,

Transcription

1 Dealer guide

2 2

3 Dear Distributor, We hereby proudly present you the new Henriëtte Faroche Dealer Guide The purpose of this guide is to support you in marketing the brand the best and most optimal way possible in your country. In this guide you will find for the year 2014: General information Company introduction Henriëtte Faroche introduction Policies & export directives for exclusive rights Sales Export pricelist 2014 Starter sets 2014 Special promotions 2014 Marketing Marketing directives & guidelines printing Guidelines brand presentation Available marketing support Training Training directives Available training manuals and instruction videos ICT Dealer portal &online support Logistics General logistic information Arranging Transport This dealer guide will only be handed out once to each dealer and will be very helpful in finding all kind of information you might require during the entire year of Of course we are always willing to answer your questions, so please feel free to contact us anytime. For detailed contact information we refer to page 56 of this dealer guide. We trust to have offered you a helpful search and informative guide. With kind regards, Dancohr Team 3

4 Content Company introduction 6 Introduction Henriëtte Faroche 7 Henriëtte Faroche. The force of nature! 7 10 reasons to choose Henriëtte Faroche 7 General Information 9 Policies 9 Prices 9 Margins 10 Orders 10 Complaints 10 Payments 10 Support 10 Documentation 10 Marketing 13 Marketing directives 14 Conditions usage marketing material 15 Colours of Henriëtte Faroche 16 Guidelines printing 17 Brand presentation requirements 18 Beauty salon 19 Promotion material 20 Product assortment 24 New products & changes in assortment

5 Sales 27 Sales directives 28 Henriëtte Faroche starter sets Minimum start order for new dealers 29 Henriëtte Faroche Pricelist Training 37 Training directives 38 Training manuals 39 ICT 41 Online support 42 Logistics 45 General Logistic Information 47 Dancohr team members 48 Appendix 52 5

6 Company introduction Dancohr Corporation B.V. is one of the largest and most leading cosmetic houses in the Benelux and has developed, produced and distributed its products since its founding in With worldwide export to over more than 60 countries, Dancohr Corporation is being considered a trendsetter and always stands up front where research and development of new products are concerned. Dancohr has 2 ISO certifi cations. Dancohr Corporation provides in beauty,- wellness,- and podiatry equipment / furnishing and various cosmetic ranges, which makes it possible to provide a complete program for all our clients in the beauty, wellness, manicure and podiatry branch. Dancohr Corporation provides the following ranges: Bentlon Beauty, podiatry and wellness equipment and furnishing Lanèche Skin care, Men care, Spa Body care and Sun Henriëtte Faroche Skin care, Men care, Spa Body care, and Sun Courtin Skin care, foot care and wax products based on tea tree oil Pui Pui Make-up Podo Perfect Accessories A large range of podiatry and beauty accessories 6

7 Introduction Henriëtte Faroche Henriëtte Faroche. The force of nature! Henriëtte Faroche has an extensive skin care range and all the products and treatments have one thing in common: the force of nature. Henriëtte Faroche works with 100% natural essential oils from the Faromatique range. These oils are pure extracts from plants and flowers with a very intensive effect. Henriëtte Faroche brought exactly those essential oils together which take care of cell regeneration and bring solutions for specific skin problems. The ancient science of purely natural products in combination with the latest and most modern skin care knowledge. The success of Henriëtte Faroche is based on one main factor: the range enables the beautician to offer very personal, customised treatments and products. The extensive skin care range has products for all skin types and also has very special care products that can be used alongside each product range. The force of nature is the force of Henriëtte Faroche. Products The product range of Henriëtte Faroche: Skin care range Soleil Intensif sun range Corporelle spa body range Faroche Homme skin care for men Blanchesse whitening and depigmentation skin care 10 reasons to choose Henriëtte Faroche: 1. The wide range of Henriëtte Faroche treatments and products enables the beautician to offer the most personal and customised treatments. 2. Henriëtte Faroche works with 100% natural essential oils and uses the intensive effect of flowers and plants for total skin care. 3. Henriëtte Faroche products are not tested on animals. 4. Each year product innovations and new treatments are added to the range. 5. A complete range: Henriëtte Faroche offers an extensive skin care range, a body care range and a sun range. 6. Retail products are presented on an attractive display that promotes sales. 7. Good margins on the products. 8. Henriëtte Faroche offers professional products with an excellent price/quality ratio. 9. Full training with the purchase of Henriëtte Faroche products to optimise knowledge and sales. 10. Excellent support from Dancohr on all aspects: sales, marketing and training to make your distribution a success! When distributing Henriëtte Faroche you are not only a distributor, but also a partner of Dancohr Corporation. 7

8 Customised treatments Henriëtte Faroche has more than 30 treatments in its program, consisting of 5 basic treatments, 5 advanced treatments, 4 highly specialised treatments, 7 Faromatique treatments based on aromatherapy, 4 quick treatments and 5 body treatments. In this way the beautician can ofter her client a complete treatment program and she can regularly offer her client a new kind of treatment depending on the condition of the skin. This means a visit to the beauty specialist is never dull! Training Henriëtte Faroche is a professional skin care brand with numerous treatment possibilities. The high-quality products and treatments require in-depth professional knowledge. When taking Henriëtte Faroche in your assortment, we offer special training courses. Besides learning about the background of the products and the treatments in theory and practice, also salon management and special massage techniques are learned. Our international team can provide product trainings at the Dancohr Corporation facilities or at location. See page 43 As a distributor you can use these trainings to teach the beauticians everything about Henriëtte Faroche products and treatments. We offer all the training manuals in English. These training manuals are ready to use or you can translate them into your own language. Marketing support On a regular basis Henriëtte Faroche designs marketing materials you can use in order to present the brand the best way possible in your market. Posters, promotion diamonds and displays are all without text, they are ready to use. Marketing materials like brochures you can order in English or in German language. There is also the possibility to translate the text into your own language and let us print the brochures for you. As a dealer you will have the possibility to receive all used marketing materials. For example, ready to use advertisements, press releases and all texts, images, logo s and art work files used in Henriëtte Faroche marketing materials. These you can use for your website, advertisements and all other marketing purposes. See page

9 General Information Henriëtte Faroche offers a full range: Skin care range Soleil Intensif Sun range Corporelle Body range Faroche Homme skin care for men Blanchesse whitening and depigmentation skin care Export directives for exclusive rights (Per group) 1. Full range should be offered. 2. Minimum start order for showroom, training room and warehouse of 17,500,- 3. Minimum yearly turnover of 30,000,- to keep exclusive rights. 4. New innovations have to be presented and taken into the program within 6 weeks after release of the product. 5. Showroom facilities should be available. 6. Warehouse and logistic facilities should be available. 7. Training facilities should be available. - training room - trainee which should be trained by us within 2 months after signing the contract. 8. Technical & commercial support. 9. Promotional activities have to be in Henriëtte Faroche style approved by the Dancohr marketing department. 10. Special promotions and/or Henriëtte Faroche special offers should be presented to your clients. 11. Every new introduced product should be implemented within 4 weeks of introduction. Detailed Information Dancohr Corporation B.V. Marconilaan DD Weert The Netherlands Tel Internet: dealer@dancohr.com IBAN: NL77 RABO BIC: RABONL2U Bank: Rabobank Weerterland en Cranendonck Ch. Of Commerce Roermond BTW/VAT/TVA/NºNL B01 Prices All prices are stated in EURO. Invoices will always be in this currency. Please note that Dancohr Corporation B.V. is a manufacturer which works exclusively through appointed distributors and never sells directly to end users. For this reason the prices shown in the Export Price List are distributors prices only. Payments are always cash on delivery. 9

10 Margins In the enclosed export pricelist you will find the export prices and the recommended wholesale prices. To determine the wholesale prices, one always depends on different factors per country. That is why we give you the recommended wholesale prices, which we use for the beauticians in The Netherlands. Usually for Europe the coefficient is between 4.5 and 5.0 An example of how the prices can be determined: Export price ± 2.00 Wholesale price (beauticians price) ± 4.44 End consumer price ± 9.00 The distributor can determine his own margin to the wholesale business (beauty salons, pedicure salons etc.) and he can also determine the margin the wholesaler will have for the end consumer price. But having the possibility of offering your Henriëtte Faroche client a good margin will be a positive point and for sure a good point for getting new clients. Please note that a beautician price is always without V.A.T. and the end consumer price is always V.A.T. included. Orders Orders will be binding after confirmation by Dancohr Corporation B.V. by . The confirmation of the order will clearly state the delivery date. Minimum order amount per order is always 2,500,- Minimum order quantity per article number is 6 pieces. Adjustments in confirmed orders take a lot of logistic handling. Therefore it is not possible to make adjustments in your order after you have received the order confirmation from Dancohr Corporation. If adjustments have to be made in the already picked order which is ready for transport, Dancohr has to charge 75,- to cover the logistic handling costs. Complaints Complaints regarding for example damage, missing articles or incorrect delivered items should be reported to Dancohr within 24 hours after the delivery of the order. Complaints filed after these 24 hours cannot be accepted. When applicable please provide us with pictures. Payments Payments are always pre payment. Payments will always be made in EURO (see under PRICES) Shipments / Delivery Times Shipments will be done in accordance with the instructions received from the customer. Delivery times are two weeks from acceptance of the order. But please check the order confirmation for all details. In general, the lead time is two weeks after confirmation of the order. Please check the order confirmation for exact delivery times. Support Training manuals are available in the English Language. Through regular newsletters Dancohr Corporation will inform their distributors of new developments, products and modifications. All Marketing materials are available at our dealer portal; each dealer can download all available marketing materials trough our dealer portal. Product trainings can be arranged at the Dancohr Corporation facilities or at location. Documentation On a regular basis Dancohr Corporation designs catalogues for each brand in English language. The artwork of these catalogues is available for distributors. This can be found on the dealer portal. 10

11 11

12 Henriëtte Faroche 12

13 Marketing 13

14 Marketing directives To build a brand image which is recognizable all over the world we have set up marketing directives which we expect you to follow up when marketing the brand in your country. 1. Brand style The Henriëtte Faroche products should be promoted within the brand style. All promotion material has to be in line with the Henriëtte Faroche style. For worldwide usage Henriëtte Faroche has promotion material ready. When developing the material the marketing department from Dancohr always keeps the global presence of the brand in mind. 2. Brand mentioning of Henriëtte Faroche It is mandatory to mention always the Henriëtte Faroche logo in all marketing activities. 3. No combining of the brand Henriëtte Faroche with other non-henriëtte Faroche products. It is not allowed by Dancohr if any marketing activities are combined with non-henriëtte Faroche products. 4. Henriëtte Faroche will support in all above mentioned marketing materials and tools, in order to present the brand Henriëtte Faroche the best way possible in your market. All these materials are available with ready to use artwork on our dealer portal. 14

15 Conditions usage marketing material The brand values of Henriëtte Faroche are visible in the marketing materials. To be recognizable and in order to approach the right customers for the brand we want all salons to implement the complete Henriëtte Faroche look in their salon. You as a dealer play a very important role in this, make sure you always have enough marketing materials for your clients in stock. It s important for the brand that all dealers use the brand style in all communication as well. To make this easy, Dancohr provides you with all the material necessary to promote the brand. You can easily download images, texts, logos, advertisements, brochures and flyers on the dealer portal. The artwork of the brochures is easy to use for you and/or your advertising agency. You only need to translate the text into your language and put it in the brochure. You can print the brochure at your own printing office or choose to send it to our printing office, we will provide you with a quotation. It s also possible to let us do the translation, we can ask a quotation at our translation agency. The marketing department of Dancohr can also put your text in the brochures, and you can choose to print it at your own printing office or let Dancohr print the brochures for you. If you choose to make your own artwork, you need to send a digital file (PDF) to the marketing department of Dancohr. They will approve or disapprove the art work. The artwork of the promotion material will only be disapproved if it s not in line with the look and brand style of Henriëtte Faroche. This with reason that promotion material which does not have the Henriëtte Faroche look damages the brand. If you are looking for a particular image or if you need advice, please do not hesitate to contact the marketing department. We will be happy to help you! 15

16 Colours of Henriëtte Faroche The packagings reflect the natural background of Henriëtte Faroche and are luxurious, feminine, soft and fresh. To indicate the product line, each line has its own colour and design. The colours of each packaging are very soft and light. Although each packaging has another colour and design, the total look is not too colourful. For the basic lines the colours chosen for the packagings are adjusted to the colours of the milk and lotions. For example, the Matifiante lotion and milk are green, the packaging of the 24h cream is also based on green. In this way the Matifiante products are in harmony with each other. All the art work is printed in 4 colours (CMYK). This way all colours can be created. The packagings indicate the product line. The cans and jars generally are the same. Only the Soleil Intensif and the Corporelle line are coloured differently. Henriëtte Faroche: the skincare products come in matt transparent jars or mother-of-pearl coloured tubes Henriëtte Faroche Corporelle: the Corporelle products come in white or blue-coloured cans and jars. Henriëtte Faroche Soleil Intensif: the Henriëtte Faroche Sun products come in orange-coloured jars and tubes. Faroche Homme: the packaging of Faroche Homme is black of white with lime printing of label. Hydrasence Pantone: 251 C C: 13 M: 39 Y: 0 K: 0 Caviar Derma Concept Pantone: 183 C C: 0 M: 55 Y: 20 K: 0 Regufin Pantone: 3945 C C: 3 M: 0 Y: 85 K: 0 Active Age anti-rides Pantone: 2985 C C: 59 M: 0 Y: 6 K: 0 Matifiante Pantone: 353 C C: 38 M: 0 Y: 36 K: 0 Intégral Pantone: 1905 C C: 0 M: 41 Y: 9 K: 0 Sensilence Pantone: 319 C C: 52 M: 0 Y: 19 K: 0 Soleil Intensif Pantone: 130 C C: 0 M: 30 Y: 100 K: 0 Collastine Pantone: 481 C C: 9 M: 19 Y: 23 K: 0 Caresse des mains Pantone: 2592 C C: 60 M: 90 Y: 0 K: 0 Farorisan Pantone: 375 C C: 41 M: 0 Y: 78 K: 0 Intense Pantone: 258 C 90% C: 43 M: 76 Y: 10 K: 0 Vitamine C Pantone: 135 C C: 0 M: 19 Y: 60 K: 0 Brilliant Pantone: 150 C C: 0 M: 50 Y: 70 K: 0 Blanchesse Pantone: 414 C C: 21 M: 15 Y: 29 K:12 Homme Pantone: 382 C C: 29 M: 0 Y: 100 K:

17 Guidelines printing The previous page contains an overview of the colours used in the Henriëtte Faroche line with the Pantone-numbers. These numbers are used to inform the printer when printing promotion material. Each Henriëtte Faroche line has it s own PMS colour and flower. The colours which are used for this line are only used in the name of the product. In the background a percentage of 20-30% of this same colour is used. The flowers are full colour, but a colour filter is added in order to maintain the total look of the product line. For example Hydrasence. The product name is printed in 100% PMS 251C, the flower is full colour but 20-30% transparent. De background is 20-30% PMS 251C. Light and soft There are a lot of colours used to indicate the various product lines and since we want to avoid a too colourful look we would like you to keep in mind that any communication has to be very light and soft. The strong colours are only used as accent colours. Each line has its own flower to indicate the product line. Therefore we are not committed to only one flower in communication. Each flower can be used to decorate for example an advertisement if only the flower is light coloured. For the corporate communication: Body text Body text and headers always have to be PMS Cool grey 11 (70% Black) Font type: The letter type of the text of all communication based around Henriëtte Faroche should be Century Gothic. Accent text Accent text always has to be 20% PMS Cool grey 11 Font type: Edwardian Script The logo is build up in two colours grey: The diamond is 44% Black Text in logo is 70% Black On tubes, jars and cans the logo and product name is printed in silver foil print. Faroche Homme The main colors of Faroche Homme are black, white and green. With the leaf printed in the background, Faroche Homme packaging links to the natural background of Henriette Faroche. Instead of flowers, watersplashes in a blue-grey colour can be used to decorate for example an advertisement. For the corporate communication of Faroche Homme Body text Font type Body text and headers always have to be black The letter type of the text of all communication based around Faroche Homme should be Century Gothic. The logo has to be used in one color. In most cases this will be white or black, depending on the situation. 17

18 Brand presentation recommendations The brand style of Henriëtte Faroche needs to be communicated in the smallest detail. This means there are also decoration requirements of the showroom, training room and beauty salon. These requirements are mentioned below. Showroom The following items should be present in the showroom: Image poster Create a Henriëtte Faroche atmosphere by placing a poster together with some nice decorated products in your showroom. Henriëtte Faroche skincare display Should be positioned near to the pay desk if possible. The display should be well taken care of. The display invites your clients to try the products and helps you when giving information on the products. Brochures Brochures for both end consumer and beautician have to be exposed and encouraged to take along. Training and training rooms Also the Henriëtte Faroche training rooms within your company have to be decorated with Henriëtte Faroche items: Place the Henriëtte Faroche official training manuals on each seat. Place a Henriëtte Faroche tissue box on each table. Use the Henriëtte Faroche display to present the products in the room, it is recommendable to also place a poster next to the display in this room. In this way a good example is shown. The instruction has to be given with a Henriëtte Faroche PowerPoint presentation. You can download this presentation from our dealer portal. 18

19 Beauty salon In the various parts of the salon, different promotion material is needed. Not all clients will facilitate all rooms, however the guidelines underneath should be followed as much as possible. Treatment room Poster and carton diamonds Henriëtte Faroche The P.O.S. materials will contribute to the atmosphere in the salon. Linen All treatment chairs should be equipped with a Henriëtte Faroche towel. When the chair is not being used, the towel should be closed down (in a roll) with the Henriëtte Faroche logo facing forward positioned in the chair. Salon products The products used in the salon are positioned next to the chair on a suitable table/trolley. Products and especially pumps have to be taken care of and cleaned on a daily basis. The pumps and the bottles/tubes, may not contain resume of product. Pay desk / counter The skincare display Should be positioned near to the pay desk. The display should be well taken care of. Counter presentation The most recent (quarterly) offer should be presented in style on the counter Consumer brochures Should be positioned near the counter display and the skincare display. The consumer has to be able to easily take a brochure home. Waiting room Brochures For the consumer to read and to take home. All available brochures should be positioned in the waiting room, clearly visible for the clients. Posters There should be at least one skincare poster (free of choice) hanging at the wall in the waiting room. Products It s recommendable to place some products in the waiting room purely as decoration. Exhibition recommendations All Henriëtte Faroche brochures should be available on the stand or in the showroom during a homefair. Special offers that are presented on the exhibition or homefair should be communicated to the clients/prospects before the exhibition begins. During an exhibition it is wise to demonstrate by using big tv screens and audio. In this way you attract a lot more prospects that would normally pass your stand The Henriëtte Faroche image video should be played during an exhibition or homefair. For demonstration support, please contact our training department at least 4 weeks in advance. Make sure you have enough contact forms on your stand. In this way suspects can leave their name & address behind and you are able to contact them afterwards. 19

20 Promotional material To promote the Henriëtte Faroche range to the beauticians and consumers the following marketing material has been developed Skincare display without products Very good to display the products in your showroom or trainingroom Paper bag To be used by the beautician to give away the products that have been sold to the client. The bag is strong and of good quality Paper bag Faroche Homme Same size as the Henriette Faroche paper bag. Sell your clients the Faroche Homme products in style! Envelop for gift voucher Gift voucher To be used by clients as a present. The value of the voucher is free to determine Gift voucher Faroche Homme To be used by clients as a present. The value of the voucher is free to determine Appointment card To be used to register appointments of the client with the beautician. The appointment card is designed to easily fit in a wallet Gift box Henriëtte Faroche 22cm x 22cm x 10cm Henriëtte Faroche products will become an even nicer gift in this luxurious gift box! Faroche Homme gift box 22cm x 22cm x 10cm Same size gift box, in Faroche Homme style Miniatures and sachets To promote products and give away as a free sample. The luxury lines are available in 5 ml miniatures. The basic lines are available in 3 ml sachets. The milks and lotions ara available in 12 ml bottles. 20

21 Ref Basic treatments Special treatments Active Age anti-rides treatments Vitamine C treatments Caviar Modelling treatment treatment Skintype/ Dry/very dry Normal skin Oily skin Sensitive skin First signs of Devitalised skin Tired skin Mature skin Mature skin Mature skin Mature skin Mature skin Mature skin Mature skin Strong Lifting All skin types Skin problem skin ageing Signs of redness Dehydrated skin Signs of ageing Damaged skin Dehydrated skin Pale skin Slackening skin Skin with wrinkles Slackening skin Telés Burned skin Signs of ageing Smokers skin Skin lifting Dehydrated skin Hydrasence Regufi n Matifi ante Sensilence Collastine Brilliant Farorisan Hydrating Anti-ageing Cell restoring Eyepads Anti-fatigue Spa lift-off Caviar Derma Concept Farotherm Treatment method Cleansing Hydrasence Regufi n Matifi ante Sensilence Brilliant Brilliant Brilliant Hydrasence Brilliant Brilliant Brilliant Brilliant Brilliant Brilliant Choose on skintype Deep cleansing Intégral Lysing Intégral Intégral Intégral Lysing Intégral Intégral Lysing Intégral Intégral Lysing Intégral Lysing Intégral Lysing Intégral Intégral Intégral Fase 1 Coffret Intégral Face scrub Face scrub Face scrub Face scrub Face scrub Face scrub Face scrub Cleansing powder Face scrub Active Hydrasence Regufi n Matifi ante Sensilence Brilliant Brilliant Brilliant Intense Brilliant Sensilence Intense Brilliant Intense Fase 2 Coffret Choose ingredients Concentrate Concentrate Concentrate Concentrate Concentrate Concentrate Concentrate Multi Hydrovital Concentrate Concentrate Multi Hydrovital Concentrate Vitamin Repair Caviar lifting ampoule ampoule ampoule ampoule Complex ampoule Intense Multi Intense Intense Intense Intense Intense Intense Intense Intense Intense Intense Multi Hydrovital Lifting Gelee Lifting Gelee Vitamin Repair Lifting Gelee Jojoba & Vitamin E Vitamin Lifting Gelee Jojoba & Jojoba & Hydrovital ampoule Royal Royal Complex Royal ampoule vitalizer ampoule Repair Royal ampoule Vitamine E Vitamin E vitalizer ampoule ampoule ampoule ampoule Complex vitalizer ampoule ampoule ampoule Mask Hydrasence Regufi n Matifi ante Sensilence Collastine Brilliant Lifting Farorisan Active Age Active Age Active Age Cell Active Age Eye Vitamine C Spa Vitamine C Fase 3 Coffret Caviar Farotherm mask mask mask mask mask mask mask Caviar Fleece mask anti-aging mask restoring mask lift pads mask lift-off mask lift-off mask modelling Cream Hydrasence Regufi n Matifi ante Sensilence Collastine Brilliant cream Farorisan Active Age Active Age Active Age Cell Vitamine C Vitamine C Vitamine C Caviar Derma concept Choose cream cream cream cream cream cream Hydrating cream anti-aging restoring cream eye cream 24h cream 24h cream cream 24h cream cream Vitamine C Vitamine C eye cream eye cream Faromatique treatment method Hydrasence Regufi n Matifi ante Sensilence Brilliant Eye/neck Choose Concentrate Concentrate Concentrate Concentrate Concentrate Concentrate Concentrate Basic gel Basic gel Basic gel Basic gel Basic gel Basic gel Ref Ref Ref Ref Ref Ref Ref Ref Ref Ref Analyse card & Consultation card Selling a product next to a treatment will increase turnover fast and without less effort. So therefore we developed the Analyse Card and the Consultation Card Analyse card After the treatment the beautician analyses the clients skin and fills out the Analyse card. The Analyse card shows the skin zones of the face and which products need to be used by the client for each zone. In this way the beautician gets more easily into to the advisors-role and feels less like a sales person. This makes selling more easily for the beautician as she will consider it as advising instead of selling. The client want to be advised on her skin care, why otherwise she would visit a beautician! Consultation card This card needs to be filled out together with the client on the first appointment. The card answers questions like the main reason the client visit the beautician and gives all kind of background information on the client. When the beautician know someone s reasons for visiting the beautician, she can easily hitch in: couperose? This cream is perfect for sensitive skin with couperose. So the beautician can let the card help her with the sales! Posters Please find an overview of available Henriëtte Faroche posters below; / A4 poster counter display Large poster Henriëtte Faroche Image Counter poster Henriëtte Faroche Soleil Intensif Counter poster product overview Henriëtte Faroche Counter poster Henriëtte Faroche Corporelle Counter poster Faroche Homme Poster Soleil intensif Poster Henriëtte Faroche Image Poster Corporelle Poster Corporelle 50x70cm (to frame) Poster Henriëtte Faroche Image 50x70cm (to frame) Poster Faroche Homme 50x70cm (to frame) Poster Soleil Intensif 50x70cm (to frame) Moisturizing action & anti ageing! Ref Experience Wellness with Henriëtte Faroche Corporelle Smart sunbathing starts with Henriëtte Faroche Soleil Intensif Ref &13740 Ref Ref Ref Ref Ref Soleil Intensif Corporelle Ref Ref Ref Ref NEW NEW! Blanchesse whitening assortment Treatment overview Basic mask Basic mask Basic mask Basic mask Basic mask Basic mask Experience Wellness with Henriëtte Faroche Corporelle Ref Ref Ref Ref Ref Smart sunbathing starts with Henriëtte Faroche Soleil Intensif Moisturizing action & anti ageing! Caviar gives your skin an energy boost! 21

22 Consumer brochures EN Consumer brochure skincare English DE Consumer brochure skincare German EN Consumer brochure Soleil Intensif EN Consumer brochure Corporelle treatments EN Consumer brochure Faromatique EN Consumer brochure Faroche Homme EN Consumer Brochure Blanchesse Image brochures This brochure is used to inform Beauticians professionally about the Henriëtte Faroche range EN Image brochure English DU Image brochure German Linen Compress towel white (2 pcs) Bath towel white 100 x Bath robe size M Bath towel 100 x 200 white Uniform Henriëtte Faroche size For a professional look Certificate Cosmetic tissues Window label Henriette Faroche 22

23 The power Dancohr Corporation B.V. Marconilaan DD Weert T. +31 (0) F. +31 (0) E. info@dancohr.com I. Display Displays are especially made to present the full range of skincare Skincare display without products of nature is the strength of Advertisements Henriëtte Faroche has designed several different advertisements: image advertisements and informational advertisements. These advertisements are ready to use, you just need to place text in your language in the advertisement. You can use them to advertise in local magazines, consumer magazines and business magazines. You can download these advertisements from our dealer portal. For an overview of ready to use advertisements, we refer to the appendix. Images As a dealer you can use the Henriëtte Faroche images for all Henriëtte Faroche purposes. It is not allowed to use the pictures for other purposes. Pictures should always be used in combination with the Henriëtte Faroche logo and/or with a picture of the packagings. It is not allowed to assign the pictures to third parties. You can download the images on the dealer portal. If you are looking for more information on particular products, or if you need a particular image or advice, please do not hesitate to contact the marketing department. 23

24 Product assortment New products 2014 & changes in assortment We will keep you informed on the changes in the assortment by and topics at our dealer portal. For now we would like to inform you on the upcoming changes: New products 2014 New Caviar Derma Concept lifting eye serum. A complete new anti-allergic product range for the sensitive skin. The Corporelle range will be renewed. We will keep you updated about these changes. Stock ending on the following products: Regufin Mask Corporelle Green Tea & Algae body pakking Corporelle Cranberry body pakking Corporelle modellerende thermische lichaamspakking Corporelle Faromatique basismasker Corporelle wash gel Batch Codes Each product contains a batch code which indicate the date when the product is filled. You can find the batch code in the closure seal of the tubes and printed on the bottoms of bottles and jars. Date of filling, month, year = day 25, month 11, year 2013 Plus in some cases a Lotnumber. This lotnumber is a code from our supplier so they can provide us with exact information on the bulk if needed. When there, for some reason, occur problems with the bulk we will be able to tackle the problem more easy. 24

25 25

26 Henriëtte Faroche 26

27 Sales 27

28 Sales directives Product & philosophy knowledge has to be up-to-date and optimal at your team of: - Sales - Marketing - Training Use all marketing materials and special promotions! New articles should always be bought and promoted to make the introduction successful. Keep your clients knowledge of the brand updated. The more knowledge one has, the easier sales will go. Be passionated and enthusiastic about Henriëtte Faroche! If you are, your team will be and sales will follow. 28

29 Becoming a Henriëtte Faroche dealer Dacohr Corporation is already exporting the Henriëtte Faroche skin care products to a large number of countries. We want to keep expanding the number of export countries. Therefore we are always looking for new Henriëtte Faroche dealers. We expect a new Henriëtte Faroche dealer to take all product ranges in the assortment. The minimum start order is 17,500. Together with our Export Manager Xander Hyndycz you can discuss your preferences about the quantities of the different products. For example, a start order can be as following: Skin care 6x skin care display including all products 6x all salon products 12x all retail products Corporelle body care 6x all salon products 12x all retail products Soleil Intensif sun care 12x all retail products Faroche Homme men care 6x all salon products 12x all retail products Blanchesse whitening 6x all salon products 12x all retail products 29

30 30

31 Price list list

32 Article Description Content Wholesale Export price price Salon Cleansing Hydrasence cleansing milk - dry skin 500 ml 14,10 7, Hydrasence lotion - dry skin 500 ml 13,35 6, Regufin cleansing milk - normal skin 500 ml 14,10 7, Regufin lotion - normal skin 500 ml 13,35 6, Matifiante cleansing milk - oily skin 500 ml 14,10 7, Matifiante tonic - oily skin 500 ml 13,35 6, Sensilence cleansing milk - sensitive skin 500 ml 14,10 7, Sensilence lotion - sensitive skin 500 ml 13,35 6, Brilliant cleansing milk - devitalized skin 500 ml 15,40 7, Brilliant lotion - devitalised skin 500 ml 14,90 7, Integral remover for eye make-up 500 ml 13,50 6, Integral purifying washgel 200 ml 6,70 3, Integral massage cream 200 ml 10,20 5, Integral lysing 200 ml 14,10 7, Integral Neo-Therm mask 340 gr 12,80 6, Integral body & face scrub 200 ml 10,20 5, Integral disinfecting lotion 500 ml 11,20 5, Dispenser 500 ml. - 1,45 0,73 Salon Creams Hydrasence 24h cream - dry skin 200 ml 12,90 6, Regufin 24h cream - normal skin 200 ml 12,05 6, Matifiante 24h cream - oily skin 200 ml 11,80 5, Sensilence 24h cream - sensitive skin 200 ml 12,92 6, Collastine 24h cream - dry skin 200 ml 13,60 6, Collastine 24h cream - oily skin 200 ml 13,60 6, Brilliant 24h cream with vitamin E 200 ml 30,35 15, Farorisan 24h AHA cream - tired skin 200 ml 19,95 9, Active Age anti-rides 24h hydrating cream - dry skin 200 ml 24,85 12, Active Age anti-rides 24h anti-ageing cream - tired skin 200 ml 24,30 12, Active Age anti-rides 24h cell-restoring cream - damaged ski 200 ml 28,70 14, Vitamin C anti-tiredness eye cream 75 ml 13,05 6, Vitamin C 24h anti-tiredness cream 200 ml 25,65 12, Blanchesse 24h cream 200 ml 29,90 14, Caviar Derma Concept 24h cream 200 ml 42,50 21,25 Salon Masks Hydrasence mask - dry skin 200 ml 10,95 5, Regufin mask - normal skin 200 ml 10,95 5, Matifiante mask oily skin 200 ml 10,95 5, Sensilence mask - sensitive skin 200 ml 10,95 5, Farotherm modelling mask 430 gr 11,30 5, Brilliant face-lifting mask - devitalised skin 200 ml 17,25 8, Farorisan AHA mask 200 ml 15,70 7, Active Age anti-rides Caviar mask (fleece mask) - dry skin - 10,20 5, Active Age anti-rides Anti-ageing mask - tired skin 200 ml 16,65 8, Active Age anti-rides cell-restoring mask - damaged skin 200 ml 16,20 8, Spa vitamin C lift-off treatment 10 pcs 57,50 28, Vitamin C anti-tiredness mask 200 ml 17,50 8, Caviar Derma Concept treatment 2 pcs 31,00 15, Caviar Derma Concept Box 5 pcs 75,00 37, Blanchesse Whitening treatment 4 pcs 56,00 28, Blanchesse Whitening fleece mask - 5,95 2, Active age eye lift treatment 6 x 2 22,55 11,28 Faromatique for salon & retail Faromatique Hydrasence concentrate - dry skin 30 ml 9,70 4, Faromatique Regufin concentrate - normal skin 30 ml 9,40 4, Faromatique Matifiante concentrate - oily skin 30 ml 9,90 4, Faromatique Sensilence concentrate - sensitive skin 30 ml 10,25 5, Faromatique Brilliant concentrate - devitalised skin 30 ml 9,90 4, Faromatique eye concentrate - all skintypes 30 ml 9,40 4, Faromatique Affermirante bust/stomach concentrate 30 ml 9,70 4,85 Salon Basis Gel and Mask Faromatique basic gel - all skin types 200 ml 6,55 3, Faromatique basic mask 200 ml 7,05 3,53 Retail Hydrasence Hydrasence cleansing milk - dry skin 200 ml 6,80 3, Hydrasence lotion - dry skin 200 ml 6,60 3, Hydrasence 24h cream - dry skin 50 ml 7,80 3,90 Retail Regufin Regufin cleansing milk - normal skin 200 ml 6,80 3, Regufin lotion - normal skin 200 ml 6,60 3, Regufin moisturizing 24h cream - normal skin 50 ml 7,80 3,

33 Article Description Content Wholesale Export price price Retail Matifiante Matifiante cleansing milk - oily skin 200 ml 6,80 3, Matifiante tonic - oily skin 200 ml 6,60 3, Matifiante 24h cream - oily skin 50 ml 7,80 3,90 Retail Sensilence Sensilence cleansing milk - sensitive skin 200 ml 6,80 3, Sensilence lotion - sensitive skin 200 ml 6,60 3, Sensilence 24h cream - sensitive skin 50 ml 7,80 3,90 Retail Collastine Collastine 24h cream - dry skin 50 ml 7,80 3, Collastine 24h cream - oily skin 50 ml 7,80 3,90 Retail Vitamin C Vitamin C 24h anti-tiredness cream 50 ml 14,90 7, Vitamin C anti-tiredness eye cream 30 ml 11,25 5,63 Retail Brilliant Brilliant cleansing milk - devitalised skin 200 ml 7,80 3, Brilliant lotion - devitalised skin 200 ml 7,60 3, Brilliant 24h cream with vitamin E - devitalised skin 50 ml 14,60 7,30 Retail Farorisan Farorisan 24h cream with AHA s - tired skin 50 ml 12,80 6,40 Retail Active Age Active Age anti-rides 24h hydrating cream - dry skin 50 ml 14,60 7, Active Age anti-rides 24h anti-ageing cream - tired skin 50 ml 14,90 7, Active Age anti-rides 24h cell-restoring cream - damaged ski 50 ml 15,65 7, Active Age Eye Lift fleece eye pads 3 x 2 12,25 6,13 Retail Caviar Derma Caviar Derma Concept 24h cream 50 ml 23,50 11, Caviar Derma Concept serum 15 ml 19,85 9,93 Retail Blanchesse Blanchesse 24h cream 50 ml 17,85 8, Blanchesse Whitening lifting serum 15 ml 15,65 7, Blanchesse Spot Corrector 15 ml 9,90 4, Blanchesse Whitening hand cream 100 ml 5,10 2,55 Retail Intégral Integral eye make-up remover 200 ml 6,75 3, Integral purifying wash gel 100 ml 6,15 3, Integral face scrub 50 ml 5,90 2, Integral lysing 50 ml 7,45 3,73 Intense + extra care salon & Retail Caresse des Mains hand cream 100 ml 5,35 2, Intense cell-restoring mask 50 ml 9,10 4, Hydrovital mask 50 ml 7,80 3, Vitamine A-C-E mask 50 ml 7,80 3, Intense Anti-Puffiness Eye gel 15 ml 10,40 5, Intense Anti-Puffiness Eye gel roller 15 ml 7,85 3, Intense Lifting gelee royal ampoule 6 pcs 11,45 5, Intense Vitamin repair complex ampoule 6 pcs 11,45 5, Intense Multi hydrovital ampoule 6 pcs 11,45 5, Intense Jojoba & vitamin E vitalizer ampoule 6 pcs 12,30 6,15 Faroche Homme Faroche Homme Hydraforce 24h moisturizer 50 ml 8,30 4, Faroche Homme Hydraforce 24h moisturizer 200 ml 15,65 7, Faroche Homme Cleansing mousse 200 ml 5,60 2, Faroche Homme Prepatory scrub 50 ml 5,45 2, Faroche Homme Prepatory scrub 200 ml 200 ml 10,75 5, Faroche Homme Calming aftershave gel 50 ml 6,25 3, Faroche Homme Hydraforce eyegel 15 ml 8,85 4, Faroche Homme Eau de Toilette 100 ml 11,50 5, Faroche Homme Hydraforce treatment 10 pcs 54,90 27, Faroche Homme eye lift treatment 6 x 2 22,55 11,28 Soleil Intensif Soleil intensif factor/spf ml 13,45 6, Soleil intensif factor/spf ml 8,60 4, Soleil intensif SPF 20 for body 200 ml 13,15 6, Soleil intensif SPF 20 invisible spray 200 ml 14,15 7, Soleil intensif Accelerateur de Bronzage ampullen 10 pcs 20,95 10, Soleil intensif aftersun 200 ml 8,60 4, Soleil intensif High Protection SPF ml 12,70 6, Soleil intensif SPF 30 invisible spray 200 ml 15,95 7, Soleil intensif Very High Protection SPF ml 9,40 4,70 33

34 Article Description Content Wholesale Export price price Corporelle Bodyrange Corporelle slimming fango algae body pack 100 ml 7,30 3, Corporelle modelling thermal body pack 2,5 kg 42,85 21, Corporelle mild wash gel 500 ml 11,50 5, Corporelle Moisturising body milk 500 ml 16,50 8, Corporelle Soothing body oil 500 ml 20,75 10, Corporelle Anti-cellulite gel 500 ml 31,75 15, Corporelle Cranberry body polish 500 ml 26,15 13, Corporelle Cranberry body pack 2250 gr 49,00 24, Corporelle Green Tea body polish 500 ml 24,10 12, Corporelle Green Tea & Algae body pack 2250 gr 42,00 21, Corporelle Faromatique basic gel 500 ml 14,10 7, Corporelle Faromatique basic mask 500 ml 15,65 7, Corporelle mild shampoo and wash gel 200 ml 6,20 3, Corporelle Cell-renewing body scrub 200 ml 8,70 4, Corporelle Moisturising body milk 200 ml 7,80 3, Corporelle Soothing body oil 200 ml 10,95 5, Corporelle Anti-cellulite gel 200 ml 14,95 7, Corporelle Eau de parfum 30 ml 8,95 4,48 Marketing material Henriëtte Faroche Paper bag small - 0,20 0, Window label - 1,95 1, Paper bag Faroche Homme - 0,20 0, Personal care advice - 0,35 0, Consultation card - 0,10 0, Analyse card - 0,10 0, Envelop for giftvoucher - 0,15 0, Giftvoucher - 0,15 0, Giftbox - 3,10 3, Giftbox Homme - 3,10 3, Giftvoucher Faroche Homme - 0,50 0, HF Perfume aerosol (christmas) - 1,50 1, Henriette Faroche sleep mask - 0,99 0, Appointment card - 0,05 0, Training folder/file - 5,95 5, Documentation folder Henriette Faroche - 1,55 1, Henriette Faroche key chain - 0,90 0, Henriette Faroche flip flops - 1,95 1, Henriette Faroche towel clip 4 pcs 1,99 1, EN HF image brochure EN A4 0,40 0, NL HF image brochure NL A4 0,40 0, NL Henriette Faroche pricelist and packet offers - 0,15 0, Carton Diamand Henriette Faroche small - 1,55 1, Carton Diamand Henriette Faroche large - 2,00 2,00 Consumer brochure CN Cons. folder Blanchesse CN - 0,25 0, EN Cons. folder Blanchesse EN - 0,25 0, EN Consumer leaflet skincare English language - 0,25 0, EN Consumer leaflet Corporelle English - 0,25 0, EN Consumer leaflet Faromatique English language - 0,25 0, EN Consumer leaflet Faroche Homme English language - 0,25 0, EN Consumer leaflet Soleil Intensif English language - 0,25 0, Sample pack Intro Faroche Homme - 0,50 0,50 Posters Poster Image Henriette Faroche A4-0,50 0, Poster Blanchesse Henriette Faroche A4-0,50 0, Poster Soleil Intensif Henriette Faroche A4-0,50 0, Poster Corporelle Henriette Faroche A4-0,50 0, Poster Faroche Homme A4-0,50 0, Poster Caviar Derma Concept serum Henriette Faroche A4-0,50 0, Poster Image Henriette Faroche large - 6,15 6, Tableposter Soleil Intensif - 2,45 2, Tableposter Faroche Homme - 2,45 2, Tableposter Product overview Henriette Faroche - 2,45 2, Tableposter Corporelle - 2,45 2, Poster Henriette Faroche Soleil Intensif - 4,90 4, Poster Image Henriette Faroche small - 4,90 4, Poster Henriette Faroche Corporelle - 4,90 4, Poster Corporelle Henriette Faroche 50x70cm - 2,20 2, Poster Image Henriette Faroche 50x70cm - 2,20 2, Poster Faroche Homme 50x70cm - 2,20 2, Poster Soleil Intensif Henriette Faroche 50x70cm - 2,20 2,

35 Article Description Content Wholesale Export price price Linen + accessories Compress towel 31x50 cm - white/grey 2 pcs 3,99 3, Bathtowel 50x100 cm - white/grey - 4,99 4, Bathrobe size Medium - white/grey - 23,50 23, Wellness/beach towel 100x200 white - 13,55 13, Uniform Henriette Faroche size 36-24,95 24, Uniform Henriette Faroche size 38-24,95 24, Uniform Henriette Faroche size 40-24,95 24, Uniform Henriette Faroche size 42-24,95 24, Uniform Henriette Faroche size 44-24,95 24, Certificate Henriette Faroche - 0,99 0, Cosmetic tissues 102 pcs 1,99 1, Small spatula 25 pieces 25 pcs 5,20 2,60 Samples Sample Hydrasence 24h cream - dry skin 3 ml 0,07 0, Sample Regufin 24h cream - normal skin 3 ml 0,07 0, Sample Matifiante 24h cream - oily skin 3 ml 0,07 0, Sample Sensilence 24h cream - sensitive skin 3 ml 0,07 0, Sample Collastine 24h cream - dry skin 3 ml 0,07 0, Sample Collastine 24h cream - oily skin 3 ml 0,07 0, Sample Brilliant 24h vitamin E cream - devitalises skin 3 ml 0,07 0, Sample Farorisan 24h AHA cream - tired skin 3 ml 0,07 0, Sample Active Age anti-rides 24h hydrating cream -dry skin 3 ml 0,07 0, Sample Active Age anti-rides 24h anti-ageing cream - tired s 3 ml 0,07 0, Sample Intense Cell-restoring mask 3 ml 0,07 0, Sample Active Age 24h cell restoring cream 3 ml 0,07 0, Sample Intense hydrovital mask 3 ml 0,07 0, Sample Caresse des mains hand cream 3 ml 0,07 0, Sample Intense A-C-E mask 3 ml 0,07 0, Sample Integral scrub - facial 3 ml 0,07 0, Sample Integral face wash 3 ml 0,07 0, Sample Vitamin C 24h anti-tiredness cream - all skin types 3 ml 0,07 0, Sample Integral lysing 3 ml 0,07 0, Sample Vitamin C anti-tiredness eye cream 3 ml 0,07 0, Sample Caviar Derma Concept 3 ml 0,07 0, Sample Blanchesse 24h cream 3 ml 0,07 0, Sample Blanchesse Spot Corrector 3 ml 0,07 0, Sample Blanchesse Whitening lifting serum 3 ml 0,07 0, Sample Blanchesse Whitening hand cream 3 ml 0,07 0, Sample Faroche Homme 24h moisturizer 3 ml 0,07 0, Sample Faroche Homme Prepatory scrub 3 ml 0,07 0, Sample Faroche Homme Calming aftershave gel 3 ml 0,07 0, Sample Faroche Homme Eau de Toilette 1 ml 0,25 0, Sample sachet Faroche Homme Hydraforce anti-wrinkle eyegel 1 ml 0,02 0, Sample sachet Faroche Homme 24h moisturizer 1 ml 0,02 0, Sample sachet Faroche Homme Prepatory scrub 1 ml 0,02 0, Sample sachet Faroche Homme Calming aftershave gel 1 ml 0,02 0, Sample Hydrasence cleansing milk - dry skin 12 ml 0,15 0, Sample Hydrasence lotion - dry skin 12 ml 0,15 0, Sample Regufin cleansing milk - normal skin 12 ml 0,15 0, Sample Regufin toning lotion - normal skin 12 ml 0,15 0, Sample Matifiante cleansing milk - oily skin 12 ml 0,15 0, Sample Matifiante tonique - oily skin 12 ml 0,15 0, Sample Sensilence cleansing milk - sensitive skin 12 ml 0,15 0, Sample Sensilence lotion - sensitive skin 12 ml 0,15 0, Sample Brilliant cleansing milk - devitalised skin 12 ml 0,15 0, Sample Brilliant lotion - devitalised skin 12 ml 0,15 0, Sample Corporelle eau de parfum 1 ml 0,25 0, Sample Corporelle cell-renewing body scrub 15 ml 0,25 0, Sample Corporelle Moisturising body milk 15 ml 0,25 0, Ampoule Faromatique Brilliant 1 ml 0,30 0, Ampoule Faromatique Hydrasence 1 ml 0,30 0, Ampoule Faromatique Sensilence 1 ml 0,30 0, Ampoule Faromatique Matifiante 1 ml 0,30 0, Ampoule Faromatique Regufin 1 ml 0,30 0, Ampoule Faromatique Bust/Stomach 1 ml 0,30 0, Ampoule Faromatique Eye/Neck 1 ml 0,30 0,30 35

36 Henriëtte Faroche 36

37 Training 37

38 Training directives Trainer should be available Dancohr requires of their dealers they have the possibility to train their clients professionally. So you must have a trainer in your company. Training room should always be available In order to market the brand in the market, your clients need to be trained professionally. Therefore a training room is necessary. In the training room the brand needs to be presented completely and the best way possible. This room should inspire your clients! First training The first training always takes place at Dancohr in Weert, The Netherlands. We always need two days (from ) for a starter training. The dealer should bring the trainer who will be responsible for the trainings in the dealers area/ country. We also recommend to bring one sales person, as in our opinion it is very important to motivate the right persons within your company. When key persons are well informed and enthusiastic about the brand and its products, sales will go easier. Knowledge sells. Dancohr will take care of the costs for maximum 2 double rooms and lunch. The dealer should take care of the travel costs. Training at location After we have trained the key persons within the dealers organization it is possible to book a trainer from Dancohr to come over to your company. You will have to discuss this with your account manager or training manager within Dancohr. Trainers of Dancohr are only available for dealers who present the full range of Henriëtte Faroche. For the training we demand that all products and machines what have to be trained are available, as well as all to be trained persons (!) It is advisable to make large groups of clients and personnel. Dancohr will take care of the travel costs. The dealer will take care of dinner and accommodation. Support on exhibitions Actually Dancohr expects from its distributor that their own trainer, who is fully trained in the products of Dancohr, will take care of the demonstrations. But when a refreshment or special push in the market is demanded we are always willing to help! Please contact the Dancohr export department to discuss the possibilities! Training updates / refreshments Your trainer(s) should visit Dancohr at least once a year for refreshment of the program. It s important to keep the knowledge up-to-date and to keep your trainer well informed in the newest developments. Dancohr will take care of the costs for maximum 2 double rooms and lunch. The dealer should take care of the travel costs. If a visit to Dancohr is not possible, please contact the Dancohr export department to discuss the possibilities. Regarding the training in your company: Material and products should be fully complete and available. Use of the Henriëtte Faroche training manuals and power point presentations is a must. Training manuals To teach your clients everything about the total concept of Henriëtte Faroche: brand, products, treatments and philosophy, we developed trainings. In this trainings the theoretical and practical part is fully discussed. All training manuals to support the trainings are available in English language. 38

39 Available Training manuals & power point presentations: Training Manuals Complete training program of Henriëtte Faroche Workshop Spa Corporelle body including the spa body massages. Workshop Soleil Intensif Workshop Faroche Homme Workshop Blanchesse Power point presentations Skin care Corporelle body care Soleil Intensif sun care Faroche Homme men care Blanchesse depigmentation skin care Available on YouTube Please check our You Tube channel for all instruction videos. Caviar Energizing Concept treatment Treatment with eye pads Treatment with fleece masks Treatment with modelling mask Blanchesse whitening treatment Vitamin C lift off treatment Farotherm Mask Many more treatments will follow! 39

40 Henriëtte Faroche 40

41 ICT 41

42 Online support Dealerportal Major improvement has been reached by providing marketing material on the dealer portal. Images, posters, advertisements and useful documents can now be downloaded through the dealer portal: dealer portal -> download -> major file sharing ->Henriëtte Faroche. This means you can easily find the tools to promote your product range. All the brands are represented: Courtin, Henriëtte Faroche, Lanèche and Bentlon. The different folders already contain several documents. These folders will be updated by our brand managers. Please note that it takes 24 hours before new material can be seen. Get in contact with one of our brand managers if you re missing some files or if you need anything specific. The dealer portal will be renewed and then there will be more information available on the dealer portal, for example: order history, invoices and contracts. How to solve login problems to enter the portal Possible causes to the problems are: Your internet connection is not working You ve received a new password, but mistakenly are using an old password Nowadays 80% of all computers users run Windows XP, Windows Vista or Windows

43 WINDOWS XP / WINDOWS VISTA / WINDOWS 7 PAY ATTENTION: dealers or customers who don t get to see the field domain, as shown above, need to type Dancohr\ before their Username. As you can see below, this can cause problems, because XP and Vista already automatically place customers.dancohr.com\ or dealers.dancohr.com\ before the login name. This is not even completely visible, as you can see with the red arrow. Please replace it with Dancohr\ Henriette Faroche brochures & website Dancohr offers you the opportunity to translate all Henriette Faroche brochures in your own language. We would like to emphasise that it s a professional tool to hand out to your customers. For a fair price the catalogue can be printed. Henriette Faroche will take care of the printing process. This saves you time and money. Contact our marketing department for more information about translating and printing the Henriëtte Faroche brochures. We are also busy translating websites. Translating the Henriette Faroche site to your own language helps you to attract more visitors from your own country with makes it easier to sell Henriette Faroche products. We offer the opportunity to let you translate our websites so we can provide them in your own language. You can find word-documents which contain the separate website texts at our dealerportal (major file sharing). There you can find the docs in the text-directory. If you can t find the needed text, contact our brand manager. Henriëtte Faroche is already translated in English - French - German -Russian - Spanish. Linking other websites If you use your own website to promote our brands, we can always provide some support with graphics etc (mostly found at our dealerportal), we also advise our dealers to link their own website to our websites like we do to your websites. In this way our sites but as well as your will be found much easier in google because we and our dealers will get more visitors, so please keep linking your websites. 43

44 Henriëtte Faroche 44

45 Logistics 45

46 46

47 General Logistic Information Contact details Contactperson: Michel Wijnen T : logistics@dancohr.com W: Delivery term FCA Dancohr Corporation B.V. will prepare the shipment and we deliver the goods from our warehouse in Weert to your forwarder. We would like to point out that the purchaser will bear the consequences for transport costs as well as the risk, also if the order is send on behalf Dancohr. Damaged shipments Should you receive a shipment which is damaged then we recommend you to mention this on the CMR and immediately contact your transport insurance. Dancohr Corporation can not be held responsible for transport damage as our shipments are packed in a solid and proper way and your shipment will be loaded with great care. From order, to shipment After you have placed your order you will receive an order confirmation. The date mentioned on this confirmation is the date that your goods will expected to be ready in our warehouse. Always check your order confimation. The logistic department will always inform you, with dimensions and weight, as soon as your shipment is ready, you may then first inform your forwarder to pick up your shipment, not sooner. Arranging transport If we receive a routing order from your forwarder the logistic department can arrange transport for you. Without a routing order we kindly need to ask you to arrange the transport yourself. Shipments will only be prepared on behalf of our dealer and will only be delivered to our dealers, not to end consumers. Should you wish to sent goods directly to your customer then you have to arrange this with your forwarder and give them the special instructions. The CMR and the documents attached to the pallet are on behalf of our dealer. Documents With the shipment you will receive following document: - A packing list - A pallet loading list - The invoice(s) These are always attached on the outside of the pallet, unless we receive other instructions. Should you require any other documents besides the above mentioned documents, or if you have special requirements as to the shipment, please mention these when placing the order. All extra costs for preparing documents after your shipment has been loaded will be charged to you. Adjustments in confirmed orders take a lot of logistic handling. Therefore it is not possible to make adjustments in your order after you have received the order confirmation from Dancohr Corporation. If adjustments have to be made in the already confirmed order, Dancohr has to charge 75,- to cover the logistic handling costs. 47

48 Dancohr team members Managing Director Tel: Ramon Spitters CEO of Dancohr Corporation BV Business Development Manager e Ramon.Spitters@dancohr.com Sales Tel: Xander Hyndycz, Sales & New Business Manager t c e dealer@dancohr.com Simone de Corti, Assistant Sales Manager & New Business Area Sales English, German, Italian and French. t e dealer@dancohr.com Marcha Teuwen, Sales & Front desk support Sales & Front desk support for English speaking customers. t e dealer@dancohr.com 48

49 Technical Support Tel: Don Konings, Jeroen van Kuijk These are our specialists for questions concerning technical information about treatment chairs and machinery. Logistics Tel: Michel Wijnen, Logistic Coordinator Michel is taken care of all the logistic aspects of your orders. He works closely with the export department making sure your order is processed with much care and precision. t e logistics@dancohr.com 49

50 Training Tel: Chantal Schelbergen Training Manager Chantal is manager of the training department within Dancohr. If you need support please contact Chantal e Chantal.Schelbergen@dancohr.com Claudia Super Claudia is a qualified beautician and responsible for the training and demonstration of all products worldwide. She can answer your specific product questions concerning usage and composition of the cosmetics and equipment. Marketing Tel: Lindie Feuler, Head of the Marketing Department Head of the Marketing Department is Lindie Feuler. She is also Brand manager for Bentlon, Lanèche and Pui Pui. t e Lindie.Feuler@dancohr.com Margo Linders, Brand manager and Graphic Designer Margo is Brand manager for Henriëtte Faroche and Courtin. She is also responsible for all the creative work like the creation of brochures, posters and packaging. t e Margo.Linders@dancohr.com 50

51 51

52 52 Appendix

53 The power of nature is the strength of Dancohr Corporation B.V. Marconilaan DD Weert T. +31 (0) F. +31 (0) E. info@dancohr.com I.

54 Smart sunbathing starts with good protection Dancohr Corporation B.V. Marconilaan DD Weert T. +31 (0) F. +31 (0) E. info@dancohr.com I.

55 The power of nature is the strength of Henriëtte Faroche The Henriëtte Faroche products have one thing in common: the power of nature Henriëtte Faroche works with 100% natural aromatic oils, which are extracts of owers and plants with an intensive working. The various products and treatments, which often can be combined together, able the beautician to adjust the treatment to her customers demands. Skin care Henriette faroche has an extensive assortment. Beside the basic treatments for each skin type there ar treatments with vitamins, treatments with fruit acids, treatments with aromatic oils, treatments for the mature skin and even the very luxurious Caviar treatment. Purely natural products in combination with the newest and most modern insights in skin care. That is skincare on a natural base. Learn more Would you like to learn more about Henriëtte Faroche? Please contact our sales department or visit our website Dancohr Corporation B.V. Marconilaan DD Weert T. +31 (0) F. +31 (0) E. info@dancohr.com I.

56 Subject to version and specification changes Dancohr Corporation BV. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, either electronically, mechanically, by photocopying, recording or otherwise, without the prior written permission of Dancohr Corporation BV.