AUSTRALIA SEE yourself INSPIRED

Transcription

1 AUSTRALIA SEE yourself INSPIRED

2 2019 IS THE YEAR FOR YOU TO BE THE BEST YOU CAN BE Each new year is a new opportunity for growth, professional improvement and increased productivity. Take a look at how Sabre can help you be the best you can be. We are about providing inspiration and harnessing the skills that are born from our creative pool of talent. Sabre will take you on an elevated education journey throughout Our team are here to assist you in maximising your strengths and improving your weaknesses. Allow the Sabre collective to develop your skills with the best tools and resources available. Education Creates Inspiration COVER MODEL & RIGHT MODEL ROCKBIRDS SHOOT WITH JOICO & JOURNAL MAG PHOTOGRAPHER HAIR HAIR ASSISTANCE STYLING MAKE UP CREATIVE DIRECTION MODEL DAVID MANNAH JOCK ROBSON KERRIE DIMATTIA JAMES DYKES KRISTYAN DLM LAUREN KING IMG MODELS

3 CONTENTS PAGE 4 PAGE 5-6 PAGE 7 PAGE 8-9 PAGE PAGE PAGE PAGE 22 PAGE PAGE 26 SABRE BRANDS SABRE DESIGN TEAM LEVEL CLASSIFICATION IN SALON INTRODUCTIONS COLOUR EVENTS CUT EVENTS STYLE EVENTS TEXTURE TRENDS SOCIAL MEDIA & ONLINE EDUCATION TERMS, CONDITIONS & BOOKINGS ROCKBIRDS SHOOT WITH JOICO & JOURNAL MAG PHOTOGRAPHER HAIR HAIR ASSISTANCE STYLING MAKE UP CREATIVE DIRECTION MODEL DAVID MANNAH JOCK ROBSON KERRIE DIMATTIA JAMES DYKES KRISTYAN DLM LAUREN KING IMG MODELS

4 OUR HERO BRANDS /fudgehair SABRECORP.COM.AU

5 DESIGN TEAM DUNCAN RICHARDS SARAH LAIDLAW CRAIG ARGENT LUANA COSCIA STACEY COX SABRE CORPORATION EDUCATION MANAGER SABRE SESSION STYLIST SABRE DESIGN TEAM ARTIST CO OWNER & CREATIVE DIRECTOR OF ROK IT HAIR INDUSTRIES & PONY HAIR & BEAUTY BAR NOOSA SABRE SESSION STYLIST SABRE DESIGN TEAM, BARBER OWNER OF INDIE BARBER With 29 years hairdressing experience 21 of those involved in corporate education Duncan s experience covers all facets of education, from stage presentation, creative teams, product development to fashion week. Duncan s experience sees him regularly called on to work with teams in Europe, North America and With an outstanding career that spans 27 years, Sarah has her own unique style for which she has become renowned: classic beauty with a contemporary edge. The transformative ability of hair is what excites me! I adore both the simplicity of effortless, natural textures right through to big, couture, sculptural shapes. Her accolades include five-time winner and current Hair Expo Session Stylist of the Year & AHFA Make-up Artist of the Year in Sarah s strengths in both hair and makeup have cemented her as one of the most sought-after talents in the industry. Her work can be seen in magazines such as Grazia Italia, Harpers Bazaar and Instyle. Her television work has featured in shows such as X Factor and she has worked with celebrities such as Lenny Kravitz, Isla Fisher, Jennifer Hawkins, Ruby Rose, Sarah Murdoch and Kelly Craig s experience includes working with many leading salons, celebrity styling, freelance session styling and working on film sets around the globe. He has styled A list stars such as the Minogue sisters, Lara Flynn Boyle, Orlando Bloom & worked on award winning movies including The Lord Of The Rings, The Last Samurai and The Matrix. Craig has been a Guest Artist for the past 7 years, expert colourist and in salon educator with Sabre for the last 15 One of Australia s leading session stylists, Luana Coscia has long been the premium go-to creative for hair and makeup direction. With more than two decade in ground in the industry, you ve seen her work on both local and international mastheads Stellar, RUSSH, Oyster, Cosmopolitan to name a few on stage and on screen. She s worked with Ryan Gosling, Kylie and Danni Minogue, Bernard Fanning, Chris Noth (Mr Big), Jesinta Franklin, Zara Larsson, Darren McMullen and more. She s done time backstage and directed shows in the Fashion Week Circuit here on home turf, in New Zealand and in New York as well as being part of the teams on X Factor, The Voice and Australia s Next Top Model. Luana is a favourite with some of the industry s best photographers Steven Chee, Pierre Toussaint and Trevor King among them and brands, having led premium campaigns, both advertising and editorial, for Ksubi, Tigerlily, Christopher Esber and Style Runner. As owner of the successful Indie Barber, being ahead of the curve seems to evolve naturally for this Scottish lass! In 2011 seeing an opportunity with a growing male market, Stacey put her energy into evolving from hairdressing to becoming a specialised barber while working in the UK. Stacey s barber mantra is distinctive to her business, Modern classic cuts and styles, uniquely tailored to the individual. With a craving to share her skills and knowledge of men s haircutting, clipper work, beard shaping, shaving, and allow others to follow in her footsteps and progress from hairdressing to the

6 DESIGN TEAM LUKE DYER CAROLYN GAHAN PAULENE LANGFORD HAYLEY MEARS ADAM MONK SABRE DESIGN TEAM ARTIST CO-OWNER OF ORWELL & WATTS SABRE SESSION STYLIST SABRE DESIGN TEAM ARTIST OWNER OF TONI & GUY - MCMAHONS POINT OWNER & FOUNDER OF SIX UNDERGROUND MEDIA JOICO GUEST ARTIST OWNER OF ANGELHAIR In high school Luke, a self-confessed music geek, spent many lunches shaving Vanilla Ice undercuts and lines into eyebrows. He developed a love of imparting knowledge & empowering peers, teaching them to understand the why of what he produced with his hands. Add multiple international editorial publications and working Australian Fashion Week teams Luke brings a well-rounded and approachable flavour to our team. Continually challenging what he knows and talking with every hairdresser he can, his belief is to help hairdressing raise itself up regardless of geography, pedigree and salon Canadian born Carolyn Gahan fell in love with Australia whilst traveling in She s experienced across all aspects of hairdressing, but her love of colouring and session work can be seen in all her creations whether it be in print, on the runway or digitally represented. Carolyn is constantly thinking of the next big thing she can create with hair and whom she can collaborate with. Carolyn loves networking within our industry and strongly believes in the saying together everyone achieves more. She pushes herself to experiment with different hair styling techniques and concepts to improve her skills and grow her portfolio. Paulene is an industry leader who is passionate about highlighting the importance of hair texture in all hair looks and she has an abundance of Texturising experience. Her annual trip to the States for the LA Long Beach Hair show as a texture expert gives Paulene a leading edge. In 2017 she opened a Texture Bar that has gone from strength to strength reinforcing that texture is the new influencing factor in hair trends, finding the need for beach waves and root lift waves a missing component in the hair industry. No matter the hair type; frizzy or straight or anything in between she is the Queen of Hayley began her career as a hairdresser and trend forecaster, interpreting high fashion looks into wearable commercial hair. She morphed into a marketing guru marrying the two careers and has become a go to industry specialist in the realm of Social Media. Her work with over 40 salons across the country and industry hubs such as: Secret Salon Society, Salon Owners Collective and Journal Magazine, keeps her grounded as a leader in the industry and allows her the best of the two worlds she Adam Monk, a Sydney based hairdresser, gained his expertise in a busy inner city Sydney salon. With a love and talent for sharing his knowledge he became Principal Guest Artist for JOICO for three years before opening his own salon, which is a literal representation of his passion for hairdressing. Adam s very successful salon on Sydney s North Shore is the perfect platform for his ability to challenge himself and his staff to mix the new and classic hairdressing techniques to produce the perfect style for each client.

7 WHICH COURSE IS RIGHT FOR YOU? Understanding what level of education is right for you is key to ensuring you are on the right path to developing skills and knowledge that are useful to take back and grow your salon clientele. BEGINNER > LEVEL 1 Essential skills and understanding 1st and 2nd yr apprentices New starters Returning to hairdressing New to subject INTERMEDIATE > LEVEL 2 Developing techniques and knowledge Apprentices 2nd yr & above + qualified hairdressers Fundamental knowledge of the subject Some practical hairdressing experience Would like to improve skills / Gain confidence COURSE TYPES Courses are either Theory, Hands On or a combination. They are indicated with these icons: THEORY HANDS ON ADVANCED > LEVEL 3 Inspiration and creativity Apprentices 3rd yr & above + qualified hairdressers Technically and creatively advanced Looking for inspiration and motivation Building craftsmanship and artistry

8 ROCKBIRDS SHOOT WITH JOICO & JOURNAL MAG PHOTOGRAPHER HAIR HAIR ASSISTANCE STYLING MAKE UP CREATIVE DIRECTION MODEL DAVID MANNAH JOCK ROBSON KERRIE DIMATTIA JAMES DYKES KRISTYAN DLM LAUREN KING IMG MODELS IN SALON CLASSES IN SALON INTRODUCTION TO SABRE BRANDS

9 COLOUR SYSTEM DEMONSTRATION Introductory in salon briefing showcases the features and benefits of our colour ranges: permanent, demi-permanent, semi-permanent and temporary colour lines. Designed around your busy salon schedule, this demonstration allows you to sample the colour and answer all of your questions. MODELS: Supplied by Salon 3 models: 1 x Grey coverage, 1 x Red, 1 x Blonde. No colour correction. DURATION: 3-4hrs Hands On COLOUR SYSTEM INSTILLATION SPECIALIST RED What are the technical challenges that arise with reds, fashion reds, longest lasting reds, covering grey with red, repigmentising and decolourising? We will cover it all with the Specialist Red session. DURATION: 1hr Theory + 2-3hrs Hands On SPECIALIST GREY Your Technical Advisor will offer custom formulas for all of your grey coverage needs. DURATION: 1hr Theory + 2-3hrs Hands On BASIC FOILING & COLOUR PLACEMENT Covers basic foiling placement and procedure. Demonstration mannequin provided. DURATION: 1hr Demonstration + 2-3hrs Hands On TEXTURE SPECIALIST - AGAVE & K-PAK WAVES Smooth, curly, kinky or straight, this session will walk you through what can seem like a myriad of options and simplify what products are required for each hair type and texture. DURATION: 1hr Theory A fundamental program to focus on the key areas of your colour business: grey coverage, vibrant reds, blonding and demi-permanent colour options using our unique Colour System. Executed in your salon at your convenience. DURATION: 2hrs Theory COLOUR FORMULATION DAY This program is a follow up to the Installation Program. Now put all you ve learned into practice! Your Technical Advisor will assist you with consultations, colour formulations and be on hand to answer questions. DURATION: 3-4hrs Hands On SPECIALIST BLONDE Specialist Blonde makes it simple to be a true blonde by offering the stylist a variety of blonding options: high-lift blonding, on and off scalp lightening, and toning. DURATION: 1hr Theory + 2-3hrs Hands On COLOUR CORRECTION This program covers the basics of colour correction. Client consultation, repigmentising procedures and decolourising procedures are covered to set you up for success! DURATION: 1hr Theory + 2-3hrs Hands On RETAIL TRAINING & MERCHANDISING Incorporating brand philosophies, learn how Art and Science have been bottled to create the most technologically advanced products for your client s needs. DURATION: 1.5hrs Theory PLEASE CONTACT YOUR BUSINESS DEVELOPMENT MANAGER OR EDUCATOR TO BOOK THESE IN SALON CLASSES AS AN INTRODUCTION TO OUR PRODUCTS

10 ROCKBIRDS SHOOT WITH JOICO & JOURNAL MAG PHOTOGRAPHER HAIR HAIR ASSISTANCE STYLING MAKE UP CREATIVE DIRECTION MODEL DAVID MANNAH JOCK ROBSON KERRIE DIMATTIA JAMES DYKES KRISTYAN DLM LAUREN KING IMG MODELS IN SALONCREATIVE EVENTS CLASSES

11 VERO K-PAK COLOR EXPERT MASTER COLOURIST CLASS! From understanding the fundamental laws and learning how they overlay into technical colour correction situations. This class will give you the framework to implement all high level technical applications and the complimentary theory. We ll arm you with the knowledge to recognise the underlying construction of all things hair and hair colour, mastering the innumerable uses of the VERO K-PAK Color system and understanding the science behind it. Consultation and diagnosis principles Advanced discovery of colour theory The science of hair, and colour chemistry Colour formulation 6H DURATION 6HRS LEARN FROM SABRE EDUCATION TEAM INVESTMENT $150 LUMISHINE COLOR EXPERT EXPERT COLOURIST CLASS! Be empowered with colour knowledge of the most technically advanced colour in the international market place. This class explores all categories of the JoiColor LumiShine system, enabling you to confidently select and formulate the most complex and challenging corrections across all aspects of colour change. LumiShine philosophy and technology Consultation and diagnosis laws LumiShine colour categories - positioning in relation to hair type and results Confidence in colour correction 6H DURATION 6HRS LEARN FROM SABRE EDUCATION TEAM INVESTMENT $150 MODEL JOICO

12 PERFECTLY IMPERFECT FREEHAND COLOURING Balayage, Foilage, Babylights, Drop Foils, Ombre or Sombre. Learn how to identify the most suitable freehand technique by pairing your knowledge of the hair texture and colours history, with the desired result. We give a step-by-step guide on how to select the technique and merge variations to give the perfect blend for the hair texture every time harmonising with light and shade. Techniques to deliver the exact results you re looking for Formulas and learning the optimal approach to lightening formulation Do s and don ts Adapt technique to suit hair types, textures and shapes 6H DURATION 6HRS LEARN FROM SABRE EDUCATION TEAM INVESTMENT $190 ENJOI SHOOT WITH JOICO & JOURNAL MAG PHOTOGRAPHER HAIR DIRECTOR HAIR ASSISTANCE STYLING MAKE UP MODEL DAVID MANNAH RICHARD MANNAH KERRIE DIMATTIA LETICIA DARE MIKELE SIMONE MARIE CHADWICK

13 COLOUR CONTOUR FACE AND HAIR BALANCING There is so much buzz around contouring! Face shapes, facial features, facial mapping, halo of colour tones, colour matching, colour complexion, coloured wraps, marbling. Discover the techniques used to create precision colour placement, customised for every unique guest in your chair. Importance of an upfront consultation Understand the geometry and analysis of face shapes and adapt for complimentary colour placement Hints and tips to get the best from your client s hair How a revised shape and colour can change your clients overall look 6H DURATION 6HRS LEARN FROM SABRE EDUCATION TEAM INVESTMENT $190 ROCKBIRDS SHOOT WITH JOICO & JOURNAL MAG PHOTOGRAPHER HAIR HAIR ASSISTANCE STYLING MAKE UP CREATIVE DIRECTION MODEL DAVID MANNAH JOCK ROBSON KERRIE DIMATTIA JAMES DYKES KRISTYAN DLM LAUREN KING IMG MODELS

14 COLOUR ME RIGHT TECHNIQUES FOR MULTI-COLOUR BLENDING Whether you do Brights or Lights explore dimensional ways to colour hair! Produce beautiful multi tones by working in synergy with the hairs natural fall and matching the most complimentary colouring techniques! Technique specific sectioning and colour placement Removal of direct dye Bespoke formulas for use in-salon Tips and tricks to blend and melt 6H DURATION 6HRS LEARN FROM SABRE DESIGN TEAM/ SABRE SESSION STYLIST INVESTMENT $245 WHEN IN DOUBT, WEAR RED SHOOT WITH JOICO & JOURNAL MAG PHOTOGRAPHER HAIR STYLING AND MAKE UP HAIR COLOUR STYLING CREATIVE DIRECTION MODEL DAVID MANNAH SARAH LAIDLAW DUNCAN RICHARDS AND RICHARD WATSON JAMES DYKES LAUREN KING KAT PRISCILLAS

15 CUTTIN IT CURLY Explore shapes and sectioning patterns unique to curly hair, how to make it fall long, expand in shape, and be consistent in its natural state. We develop the framework to execute silhouettes and shapes for everyday, wearable and fashion forward hair. This approach requires you to throw out the rule book and expand your thinking beyond classic techniques. Learn how to forecast the optimal silhouette Learn cutting techniques for various curl textures and elasticity Learn freehand cutting, elevation and disconnection 5H DURATION 5HRS LEARN FROM SABRE DESIGN TEAM INVESTMENT $255 ROCKBIRDS SHOOT WITH JOICO & JOURNAL MAG PHOTOGRAPHER HAIR HAIR ASSISTANCE STYLING MAKE UP CREATIVE DIRECTION MODEL DAVID MANNAH JOCK ROBSON KERRIE DIMATTIA JAMES DYKES KRISTYAN DLM LAUREN KING IMG MODELS

16 THE EVOLUTION OF BOB Like architecture changes the classic bob continually evolves to stay fresh and modern. Master the evolutions of this silhouette. Understand why this foundation haircut never goes out of vogue but has experienced so many re-inventions. You will learn different variations to expand your repertoire and open your eyes and mind to the multiple faces of bob. Technical proficiency, parting and sectioning How to confidently cut with an easy to understand step by step approach Blunt cutting, pivoting, elevation, over-direction Precision cutting and texturising techniques Cutting technically and with purpose 6H DURATION 6HRS LEARN FROM SABRE DESIGN TEAM INVESTMENT $255 MODEL FUDGE / AMANDA AFTER ESTHETICA

17 SAME, SAME, BUT VERY DIFFERENT CREATIVE CUTTING Know the how and why of uncluttering a haircut. With any cut there are fun and challenging variations on the classic s, transforming them into contemporary high fashion looks. These looks are further tweaked and personalised making them wearable at any age. We explore; flow, form and balance, understanding these principals and how to apply them. Two current and very relevant cutting concepts Uncluttered techniques for achieving your desired result Body mapping for you, the cutter! Stance and posture - how it affects you and your haircut 5H DURATION 5HRS LEARN FROM SABRE DESIGN TEAM INVESTMENT $255 GET GLOSSY SHOOT WITH JOICO & JOURNAL MAG PHOTOGRAPHER HAIR COLOUR HAIR STYLING AND MAKE UP STYLING MODELS DAVID MANNAH DENIS DE SOUZA SARAH LAIDLAW LETICIA DARE CHADWICKS MODELS

18 JOICO SYMBIOSIS Salon friendly looks that can be transformed from chic and sophisticated to edgy and couture. These looks are about adaptability and versatility, with consideration to your clientele s time, money and lifestyle requirements in mind. The looks can be customised to be as natural, high-fashion or classic as you and your client desire. Refine cutting skills and techniques Flexible colour techniques Finishing methods for desired looks 7H DURATION 7HRS LEARN FROM SABRE DESIGN TEAM/ SABRE SESSION STYLIST INVESTMENT $255 MODEL JOICO

19 BARBER CRAFT Make em styl in! Give them that rockin style by mastering key barber techniques to create the looks that Barbershops around the world have on high demand... The Pomp, The Quiff, The Man Fringe! Create these classics and make them your own. Once you have the classics down-pat you can customise these to suit your clientele and deliver ANY men s look with the greatest of ease. The technical craft of cutting men s hair Basic etching and fading to zero Finishing techniques Rework your finishing vocabulary to give the best style directions for at home hair care 4H DURATION 4HRS LEARN FROM SABRE DESIGN TEAM INVESTMENT $190 MODEL HANZ DE FUKO

20 UP STYLIN Beautiful looks to add to your styling arsenal. Construct and recreate images clients bring to you from Pinterest and Instagram. Styling to inspire creativity, confidence and the ability to understand the key platforms for formal techniques. This workshop takes you through all the steps and how to capture them for your salon social media. Long hair preparation Develop structure of up styling techniques Face shape and consultation Product selection for desired result 4H DURATION 4HRS LEARN FROM SABRE DESIGN TEAM/ SABRE SESSION STYLIST INVESTMENT $190 MODEL JOICO

21 BLOW DRY FINISH THAT STYLE Master the art of blow-dry and pairing classic styling techniques to the latest hot tool hacks that are totally Insta worthy! We get into the finer details for executing the perfect blow-dry. Let us show you a variety of ways to transform one cut into three individual looks. Create more variation in your salon finishing and get the skills you need to nail a backstage blow-dry. Build confidence in your ability to finish the hair Understand the best tools to create unique hair shapes Learn about the way that hair texture and hair type plays a part in how you blow-dry and the appropriate tools How to select the right products and layer them in various stages of the styling process 4H DURATION 4HRS LEARN FROM SABRE EDUCATION TEAM INVESTMENT $130 DON T MAKE A SCENE SHOOT WITH JOICO & REMIX PHOTOGRAPHER HAIR STYLING HAIR ASSISTANCE MAKE UP MODELS KAREN ISHIGURO SARA ALLSOP KALEB PRITCHARD KIEKIE STANNERS NEXT MODELS LA

22 TEXTURED TRENDS MULTI TEXTURED LEARNING The texture of hair is a foundation of shape. We can change the texture to create curl, wave, movement and de-frizz or smooth to give a new silhouette. Texture, whichever way, can give a new look. Our texture expert gives a deep overview on how to achieve the looks that are trending. This will be a look n learn class with demonstration only. Learn roller placement for various results Technical processes for different types of hair Learn to visualise silhouette and shape 2H DURATION 2HRS LEARN FROM SABRE DESIGN TEAM INVESTMENT $80 / DEMONSTRATION ONLY ROCKBIRDS SHOOT WITH JOICO & JOURNAL MAG PHOTOGRAPHER HAIR HAIR ASSISTANCE STYLING MAKE UP CREATIVE DIRECTION MODEL DAVID MANNAH JOCK ROBSON KERRIE DIMATTIA JAMES DYKES KRISTYAN DLM LAUREN KING IMG MODELS

23 SOCIAL MEDIA / BEGINNERS Kick start your salon on social media. In this day and age social media is a must, if you re not sure how to start using social media to promote your business or grow your profile as a stylist then to this class is for you. Set up a business Facebook & Instagram account Understand the lingo What content to post How to create basic content Common mistakes Tips and hints to make it simple 1.5H DURATION 1.5HRS LEARN FROM HAYLEY MEARS INVESTMENT $25 SOCIAL MEDIA / INTERMEDIATE Getting the most from your social media is a fantastic way to show off your work and get new clients. Social Media has taken over the way we communicate with our clients. We explain the importance of getting your marketing right for you and your salon in the digital space and show how to create the strategies you need using local media optimisation and a your style guide. Local media optimisation Where to find great images Creating images for social media What is a style guide and how do you use one? How to make a great video How to take the best salon pics How to make salon marketing materials 2H DURATION 2HRS LEARN FROM HAYLEY MEARS INVESTMENT $45

24 24/7 EDUCATION ONLINE LEARNING FOR SALON PROFESSIONAL We re so thrilled to introduce you to our JoiColor System App a technological breakthrough that s going to fundamentally change the way you look at hair colour. (Literally.) Imagine an app that houses all of your favourite JOICO colour collections: Vero K-PAK Color, and LumiShine. In one interactive instant, you ll be able to upload photos and shade match to perfection; watch step-by-step videos from the world s hottest colourists; create formulas with right-at-yourfingertips instructions; and even master competitive colour conversions without looking at a single swatch book. It s 24/7 education right on your smart phone, search JoiColor System, look for the icon below and download right here

25 SEE ONLINE EDUCATION HUB YOUR ONE-STOP EDUCATION SHOP Work with us in the digital space to brush up on your product knowledge and maximise your retail potential. Our digital platform also offers live interactive education that is streamed in real time to give the most intimate class, regardless of the distance. The best thing about our digital education offering? You can watch it again and again! We will drop new content into our video library regularly so you ll have a great catalogue of education to choose from. SABRECORP.COM.AU/EDUCATION-PROGRAMS youtube.com/user/joicohairvideos youtube.com/user/officialfudgehair

26 TERMS & CONDITIONS TRANSFERS You may transfer your registration to another person from your salon with notice to Sabre. Please We reserve the right to refuse admission. CANCELLATIONS Notice of cancellations must be given to Sabre Corporation by to Cancellation within 14 days of a seminar incurs a 50% charge to cover costs of pre booking artist and venue. No refund will be given if you cancel your registration within 7 days of the event. NON-ATTENDANCE No refund will be given for non-attendance. REFUNDS No refund will be given except as specifically provided in these terms and conditions. CHANGE OF COURSE Sabre reserves the right to cancel or change the event date or venue. In the event of cancellation Sabre will provide a full refund. CONDITIONS Sabre makes no representations or guarantee with respect to the accuracy, suitability, reliability, completeness, or results to be obtained from participation in the course or using the course materials. Your participation in the course and your reliance on the course materials is at your own risk. Subject to change. Correct at time of publication. BOOKING TO MAKE A BOOKING, OR DOWNLOAD AN EDUCATION PORTFOLIO BROCHURE SABRECORP.COM.AU/EDUCATION-PROGRAMS AUSTRALIAN TECHNICAL HOTLINE: